What I value most is not having to type my card details into every unfamiliar site. I just log in through PayPal and the purchase goes through, which gives me real peace of mind on stores I don't fully trust. The checkout itself is fast and works smoothly on my phone, and the One Touch feature lets me pay without logging in every time, so I'm through the checkout in seconds. I use it everywhere because it's accepted on so many sites, and it handles international purchases and currency conversion without me having to think about it, which has saved me from second-guessing overseas orders. An unexpected benefit has been the buyer protection: on the rare occasion an item didn't arrive as described, having that safety net made me far more comfortable shopping online. It's become my default way to pay whenever a site offers it. Review collected by and hosted on G2.com.
My biggest frustration is the login friction. There are times I just want to complete a quick purchase, but my password isn't recognized or the session times out, and I get stuck in a reset loop right when I'm trying to check out. It's enough to make me abandon a cart occasionally, and a smoother, more reliable login or better saved-session handling would fix it. The currency conversion is another pain point: on international purchases the exchange rate PayPal applies isn't always the best available, so I sometimes pay more than I would with a card, and I'd appreciate clearer, upfront rate information before I confirm. I've also noticed the checkout buttons and overall interface feel a little dated compared to newer one-click options, so a refreshed design would help. Lastly, on the rare occasion something goes wrong, customer support leans heavily on automated systems that struggle with anything nuanced, and reaching a real person to resolve an issue takes longer than it should. Review collected by and hosted on G2.com.
