# Which review management software supports team collaboration on review responses?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hey G2 reviewers, this one is for teams where more than one person answers reviews. I am looking at which review management software genuinely supports team collaboration on review responses, meaning several people can collaborate on what goes out without stepping on each other. </p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">The mechanics that matter: assignments, approval chains before a response goes live, shared templates, role permissions, and a trail of who replied to what. Three platforms in the<a class="a a--md" elv="true" href="https://www.g2.com/categories/review-management-software"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/review-management-software">review management</a> category anchor my comparison:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/birdeye/reviews"><strong>Birdeye</strong></a> (4.7, 4,205+ reviews): reviews route to owners through assignments and approvals, and its AI-drafted responses queue for human sign-off, so collaboration is built into the response flow rather than bolted on.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/reputation/reviews"><strong>Reputation</strong></a> (4.5, 2,465+) (formerly Reputation.com): built for multi-location teams, with responses routed by location and role, which is the collaboration problem at its hardest.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/sprinklr-social/reviews"><strong>Sprinklr Social</strong></a> (4.1, 1,215+): a social suite rather than a dedicated review tool, but shared-inbox collaboration is its home turf, and its assignments, approval workflows, and permissions carry straight over to review responses.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you could test only one thing in a trial, the approval chain or shared-inbox assignments, which one reveals more about how these hold up when ten people respond?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 21 days ago
- Author title: Tech Consultant
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Oh for teams actually splitting the response workload, the multi-location reputation platforms are what you want. Birdeye is the highest-rated big one here and it&#39;s built for teams handling reviews across many locations, and Reputation is the other heavyweight in that same multi-location, role-based space. Both are geared toward assigning, routing and approving responses rather than one person doing it all. One honest note, I&#39;m going on their category positioning and strong ratings here rather than a deep read of individual reviews, so I&#39;d confirm the exact collaboration bits you need in a demo, things like response assignment, approval workflows, and per-user permissions, since those vary by plan. How many people and locations are you coordinating responses across?&lt;/p&gt;

##### Comment Metadata
- Posted at: 20 days ago





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