Paylocity Reviews (6,134)

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Reviews

Paylocity Reviews (6,134)

View 14 Video Reviews
4.4
6,134 reviews

What do users say?

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Users consistently praise the ease of use and seamless integration of Paylocity, highlighting how it simplifies HR tasks and payroll management. The platform's intuitive interface and comprehensive features allow for efficient handling of employee records and processes, making it a valuable tool for HR teams. However, some users note that customer service can be inconsistent, particularly during peak times.

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Nathan C.
NC
Nathan C.
Human Resources Generalist
Mid-Market (51-1000 emp.)
"HR Generalist"
4/5
What do you like best about Paylocity?

I am an HR Generalist and appreciate the recruiting steps. I like being able to see and input the stages the candidates are in. Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

Mostly, I like Paylocity. My most difficult challenge is at a new year - loading new onboarding events into the system for onboarding. I don't think it's as user friendly as it could be. It's a little confusing for me.

Sometimes I still feel like categories between onboarding, performance, time and labor are disconnected. I am not sure if there are little tutorials I can take for these things or not. I wish there was like periodic user trainings. I am sorry. I don't know the price and cannot speak to the value. Review collected by and hosted on G2.com.

Teghan H.
TH
Teghan H.
Chief Executive Officer
Mid-Market (51-1000 emp.)
"Intuitive UI, Fast Answers, and Great Value with Paylocity"
5/5
What do you like best about Paylocity?

I feel its UI is very intuitive, easy to navigate. When there are things I don't understand between the knowledge base, AI interface, and their customer service I get answers rather quickly. After reviewing many other services, with the integrations that are available - it made the mose sense for us to stay with Paylocity. The price was more favorable than other services with I feel the right amount of support for the size of our oranization. Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

I still feel I have to do a lot of research on my own to fully understand the product and what I need to do to stay compliant. I recently enabled the HR edge feature with the understanding that it would help with compliance, but many of my questions get turned back to my standard paylocity team. Review collected by and hosted on G2.com.

Alexandra V.
AV
Alexandra V.
Human Resources Generalist
Mid-Market (51-1000 emp.)
"Comprehensive HRIS with Room for Customization"
4/5
What do you like best about Paylocity?

I like that Paylocity is a full suite and is constantly updating and requesting product feedback. We've seen many enhancements over the past few years, which shows that they take feedback seriously. Additionally, I appreciate the ability to house international employees in one system, which is a significant improvement over our previous system where we needed separate logins for different regions. Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

Paylocity does have limitations in functionality, specifically around platform customization. Many features are standard and unable to be customized, specifically with reporting, automatic messaging, and workflows. The system doesn't allow you to manipulate and combine some fields in reporting, so you have to run multiple reports, and then pull them together through Excel. Having the ability to pull any field into a single report directly from the system would help with efficiency, and for those who don't have strong skills in Excel. Review collected by and hosted on G2.com.

Kristin G.
KG
Kristin G.
People Director, Total Rewards
Mid-Market (51-1000 emp.)
"Reliable Payroll Platform with Flexible Modules, Strong Time & Labor, and Helpful Reporting"
4.5/5
What do you like best about Paylocity?

I like that Paylocity integrates with Blue Marble (their international payroll arm). I also appreciate that I can run as many payrolls as needed, which is especially helpful when employees resign at the last minute in California and Hawaii (both immediate pay states). I like the number of modules you can choose from, and I’ve been particularly happy with Time and Labor. The pricing is very reasonable for what we get, and we haven’t had issues with the system being down. Onboarding varies by country, but overall it has been very good. I also have regular calls with our team at Paylocity to work out any kinks as they come up. Finally, I like the reporting the system provides on turnover and employee information. Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

It’s not always clear what’s required for international staff in Paylocity, or what will trigger sync issues—France, in particular, has been challenging. Time-off accruals also aren’t real time. We had real-time accruals with our previous HRIS system, so I know it can be done, and I really wish Paylocity offered real-time accruals as well. This gap definitely creates issues for our finance team.

I also don’t like that when someone moves to a new location (we’re a global business with global mobility), we have to fully terminate them in the system and then rehire them as new. That process disrupts the employee ID number we use in Concur. As a result, someone in Paylocity has to delete all of the “pay history” from closed payrolls just to change a location in the system, which is definitely frustrating.

I would like their analytic reporting on disability and other things to be global not just US based. Review collected by and hosted on G2.com.

Ahtziri A.
AA
Ahtziri A.
Human Resources Generalist
Human Resources
Mid-Market (51-1000 emp.)
"Seamless All-in-One HR Platform That Saves Hours"
5/5
What do you like best about Paylocity?

What sets Paylocity apart is how seamlessly it integrates everything from onboarding to performance tracking. Instead of juggling multiple disjointed systems, having a single, intuitive source of truth saves our team hours of administrative work and creates a frictionless experience for new hires from day one Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

While the employee mobile experience is great, the administrative backend can feel a bit fragmented. Streamlining the navigation between different modules and improving the speed of customer support for complex technical issues would make the platform much stronger. Review collected by and hosted on G2.com.

Whitney J.
WJ
Whitney J.
HR Assistant
Mid-Market (51-1000 emp.)
"User-Friendly, Seamless Suite with Helpful and Quick Support"
4.5/5
What do you like best about Paylocity?

The Paylocity system is user friendly. The system works seamlessly between each platform you can purchase in your suite. The support received by the account manager has been helpful and quick (most cases). Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

As of recent, we've had a few issues with the report writer. We believe it's not the most user friendly or easiest to use. If there were more training on how to build reports, that would be great. Support time has been slower as of recent, but averaged out over the last few years that I've personally used the system, it's been good overall. The AI piece has a long ways to go to really be considered helpful. Right now it just gives you articles from Paylocity's PEAK area to assist with troubleshooting, but doesn't answer questions fully and it can't pull real-time data from the system (like an employee's pay, how many hours did employee work within a time frame, etc.). Review collected by and hosted on G2.com.

paul A.
PA
paul A.
HR manager
Mid-Market (51-1000 emp.)
"HR manger"
5/5
What do you like best about Paylocity?

What I like best about Paylocity is how user-friendly and organized the system is. It makes managing payroll, employee records, and time tracking much easier. The self-service options are also very helpful because employees can access their pay stubs, benefits, and schedules anytime. Overall, Paylocity helps save time, keeps everything accurate, and improves communication between HR and employees. Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

What I dislike about Paylocity is that some features can be a bit slow or complicated to navigate, especially when switching between different sections like reports and approvals. Certain functions, such as customizing forms or uploading multiple documents, could be more efficient. It also takes time for new users to learn all the tools available. Overall, while it’s a great system, there’s room for improvement in speed and ease of use. Review collected by and hosted on G2.com.

ER
Elizabeth R.
Human Resources Administrator
Mid-Market (51-1000 emp.)
"Streamlined Interface with Easy to Navigate Payroll and Onboarding Processes"
4/5
What do you like best about Paylocity?

I love how streamlined and user-friendly Paylocity is, especially for payroll. We import timekeeping from another vendor called WinTeam, but we're looking to switch completely to Paylocity because it's so simple. With Paylocity, creating batches in the system is incredibly straightforward and efficient. The onboarding process is also a breeze, especially with the I-9 forms that can be done in just a few clicks. I appreciate the self-service aspect for employees, allowing them to update their contact information and direct deposit details themselves, which saves us time. We also signed up for the garnishments service and really like the new MarketPay module for evaluating pay compared to competitors. Both modules have streamlined our processes, and I'm looking forward to exploring them further. Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

One thing that has been challenging is a complication with the withholding forms task in the employee onboarding packets, which is an issue we previously tried to address. There's a scroll bar on the far right-hand side at the end of the form that sometimes employees miss because it is hidden. Employees must scroll all the way to the bottom to complete this task, and most applicants don't see it. This issue leads to extra emails and follow-ups, which is kind of a hassle. Although Paylocity said we were the only ones having this issue, it feels like a problem that others might have too. It hasn't become more streamlined, but more complicated, and I think they should find a solution to make the task more workable again. Review collected by and hosted on G2.com.

Stacey M.
SM
Stacey M.
Human Resources Director
Mid-Market (51-1000 emp.)
"Strong HRIS System, but Troubled by Payroll Issues with no weighted overtime working correctly"
2.5/5
What do you like best about Paylocity?

I love that Paylocity is easy to use from beginning to end. I appreciate that it assists with our HR system and creates a lot of benefits for us. I enjoy using the email and texting features through recruiting because we use them a lot. The onboarding screen is another feature we use regularly. I also love Paylocity's HRIS system, and the customer service for Admin Support is amazing! Every time I call on the admin backside, they just bend over backwards to help you. Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

We're having great difficulties and trouble getting our "weighted overtime" to work on the End of Paylocity which equates to that our Payroll does not spit out accurate information which would be a FLSA and Union violation, had we not had to have an outside CPA firm work to fix the numbers EVERY SINGLE Payroll (manually done by hand) that the Custom Calcs team is and remains unable to set up correctly to work. Even though the setups were done by Mary Robertson, our account rep, and the custom Calcs team originally in full they stated, it is still not importing everything properly and is not paying overtime like it should (weighted OT in WA state requires not only the regular time, but also all of the shift differentials as a whole piece in order to determine the actual Overtime aka Weighted O/T as time and a half. This is a huge problem because we cannot produce our bi-weekly payroll without being forced to doing it manually along with an outside CPA firm to assist, which we don't want to do for obvious reasons. It might force us to leave Paylocity all together for a different system. Also, setting it up was a lot of work, and getting information off of Paylocity isn't easy either. When trying to pull a file, the process is lengthy and not straightforward, taking one or two hours to download a file for example for a Subpoena, and the information doesn't come out clearly at all even then. It's not easy to pull someone's file when needed, for example, during a subpoena. Review collected by and hosted on G2.com.

Jessica G.
JG
Jessica G.
Sr. Manager Benefits and Talent Development
Enterprise (> 1000 emp.)
"Helpful Service Team and Intuitive Reports, but Benefits Are Manual"
3.5/5
What do you like best about Paylocity?

What I like best about Paylocity is the service team. They are very helpful and work to ensure your understanding of the product and help work out kinks of your integration of services. Reports are pretty intuitive and they can usually create any kind of report you need. Overall, I also like the peak articles and the ACA Dashboard is pretty intuitive as well. Review collected by and hosted on G2.com.

What do you dislike about Paylocity?

We have had some issues with the passwords for all employees needing to be reset as we integrated. It was a huge undertaking. I also had quite a few issues with the benefit setup process. The benefits dashboard is very manual in process and there are a lot of steps every time someone makes changes or elects benefits as a new hire. Integrating with our carriers has also been a bit of a chore. We have been with Paylocity since Feb 1 live and still have carriers not integrated with our EDI files. Review collected by and hosted on G2.com.