ParentSquare Reviews & Product Details

Forget everything you thought you knew about customer service! This team is relentlessly responsive, and continuously upping their game and adding in features.

Thanks to ParentSquare, our district has officially gone next-level. With one communication platform, our messaging isn't just faster and clearer, it's more consistent and impactful. Deliberate and timely.

The built-in translations are a game-changer. Parents can command their children's school universe from their phone - whether it's diving into information, settling up payments, or reaching out to staff - no matter which school or grade their kids are in. Review collected by and hosted on G2.com.

The app is so easy to use that without careful planning and training, can lead to parents feeling overwhelmed from too much communication. Review collected by and hosted on G2.com.

I love using ParentSquare because it allows us to customize language depending on our audience, breaking down the language barrier and making parents feel seen and appreciated. It enables us to reach parents in their home language through various formats and languages. We can send flyers and announcements, and choose the type of notifications, whether immediate or end of day summary. We sync it to PowerSchool daily, so any changes, like student/parent contact information, are updated overnight. This is especially valuable as new students are automatically added to teacher class groups, allowing direct communication to new parents. ParentSquare has become our go-to for communications, and it's the best tool we've found for reaching parents effectively. Review collected by and hosted on G2.com.

Adding flyers or announcements that aren't in a jpeg format doesn't work as well for us. As long as it's a jpg or jpeg it's good to go. If this could be improved it would be most helpful. Review collected by and hosted on G2.com.

I like that ParentSquare makes it easy to assist teachers and district leaders with posts and direct messages to parents. The read receipts and delivery reports give us assurance that pertinent information reaches every student’s home. It's convenient that parents and teachers don't have to search for or save phone numbers. I find it helpful that we can send out field trip forms and accept payments through the app, making it a one-stop shop. The initial setup was so easy! Review collected by and hosted on G2.com.

Toggling between staff and staff-parent accounts is sometimes glitchy with no rhyme or reason. They get stuck in an endless verification loop. ParentSquare needs to find why it happens for some and not all. Review collected by and hosted on G2.com.

ParentSquare is super easy to use. Adding students to a group automatically adds their guardian contact, which is great! Our integration with ProgressBook is great, and the information is acurrate. Our implementation team providied superior support, which made the transisition smooth. ParentSquare is used daily throughout the distrcit! Review collected by and hosted on G2.com.

So far we have not run into anything inside ParentSquare we don't like. It was such a drastic change in a positive direction from our old platform, that we totally satified as it is. Review collected by and hosted on G2.com.

I like the ease of two way communication amongst teachers and parents. I like how everything is one spot, and you can receive all of the schools communications in one feed, rather than losing them in the hundreds of emails I get each day. Review collected by and hosted on G2.com.

Sometimes I miss notifications, so maybe improving the way that notifications come through. offer an opt in for text reminders? Review collected by and hosted on G2.com.

We use Remind to send messages to parents in both one-way and two-way formats. We have used Remind for about 5 years, and are so pleased with its capabilities. We send different kinds of media as well, not just text. Training is provided to school staff each year, and transitioning from one school year to another makes annual implementation very simple. I have received help from Customer Support when creating rosters. We use Remind as an integrated part of our communications plan on a daily basis, multiple times a day. Review collected by and hosted on G2.com.

Not much. I would like the ability to do mass calling, but the 2-way calling feature is nice. Review collected by and hosted on G2.com.

Due to the ease of use of the platform, the amazing translation features, and the ways we can reach families in multiple modes (text, app, and email) we are at an all time high of family engagement in our district. Our students and families are more engaged, know where to find information, and have one place to turn to for details about their questions. ParentSquare truly has been the best solution for all of our communication needs. Review collected by and hosted on G2.com.

There is very few things that we dislike about ParentSquare. The one component, which we are told is coming soon, is read receipts on messages to parents. Review collected by and hosted on G2.com.

The posts feature, particularly the studio editor has been a great improvement over our previous system of contacting parents via the message center on Skyward.

Here are some things I like about ParentSquare, particularly posts using the Studio Editor:

1) I can create a template I can use over and over again.

2) I can insert photos and links to both websites, PDFs and other files.

3) I can see the data on who had viewed and interacted with the post.

4) I can share a link to the specific post.

5) If a student enrolls in my class after the school year has started, families can still see previous posts from earlier in the school year (ie- beginning the year information, etc)

Some other features I like:

1) Room parents can be added to communicate with families

2) There is a signup feature that replaces the need to use Signup Genius Review collected by and hosted on G2.com.

I am really experiencing a lot of barriers in communicating with families on ParentSquare. As I have been trying to use the platform with fidelity (particularly to message parents, instead of emailing them), I experience barrier after barrier in this form of communication.

Here are some challenges I am experiencing with the message feature on ParentSquare (specifically Group Messages):

1) I cannot save a draft message (however, this is an option with posts)

I cannot "schedule send" a message (however, this is an option with posts). This is a valuable feature I've used in emailing because I can respond to messages "after hours," but parents don't know that I'm emailing them "after hours."

2) I cannot mark a message as unread (I typically do this when I want to remember to go back and respond at a later time)

3) After a parent sends me a message, I cannot add someone to include in the message (ie - counselor, case manager, etc). This is a feature I use with nearly every email that a parent sends me. I also can't "bcc."

4) I cannot format a message with underlines, highlights, bolds, italics, etc. I often use these features to help organize information and bring attention to important details. Review collected by and hosted on G2.com.

We love ParentSquare! We know our secretaries and administrative assistants are the hearts of every building. Patent Square saved hundreds of hours of their valuable time and thousands of dollars just digitizing our back-to-school communications. Review collected by and hosted on G2.com.

Sometimes multiple new feature roll-outs can be confusing for families. Review collected by and hosted on G2.com.

ParentSquare has significantly improved how our school communicates with parents. Right from the start, the support and onboarding process were outstanding, which made it easy for everyone to adjust. The platform offers features such as secure document delivery and automated notices that are both user-friendly and efficient. I am impressed by how quickly we managed to integrate everything ParentSquare has to offer within just one marking period. Review collected by and hosted on G2.com.

The only issue we run into is self-inflicted. Groups can be a little tricky if students are from multiple buildings. This wouldn't be an issue if our 9th grade students were in our high school or if our SIS handled things a little differently. Review collected by and hosted on G2.com.