---
title: Optus Loop Reviews
meta_title: 'Optus Loop Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Optus Loop works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Optus Loop Reviews
**Vendor:** Optus  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About Optus Loop
Build a business that keeps you in the loop with customers and colleagues.



## Optus Loop Pros & Cons
**What users like:**

- Users enjoy the **great coverage and seamless integration** of Optus Loop, particularly valuing the bundle deals. (1 reviews)

## Optus Loop Reviews
  ### 1. Great coverage, affordable pricing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Optus Loop?**

Great coverage and integration, bundle deals

**What do you dislike about Optus Loop?**

Nothing, service was outstanding, change was financially based

**What problems is Optus Loop solving and how is that benefiting you?**

Great comms between fixed and mobiles

  ### 2. Feneral Review on OPTUS LOOP

**Rating:** 5.0/5.0 stars

**Reviewed by:** Edmund Medel A. | Customer Service Team Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 25, 2023

**What do you like best about Optus Loop?**

Optus loop tools helps in easy access to video calls and chats and also sharing of files

**What do you dislike about Optus Loop?**

could be easier to hav e ti linked to more devices other than those with the yealink

**What problems is Optus Loop solving and how is that benefiting you?**

It solved communication barriers and latency on file sharing and also security



- [View Optus Loop pricing details and edition comparison](https://www.g2.com/products/optus-loop/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-07-16+23%3A05%3A47+-0500&secure%5Bsession_id%5D=61d35de9-4621-4049-a589-c427ea50962e&secure%5Btoken%5D=84a9f121ef937973457b751c88de8399793a2f7d84308a9fc5b52dc562544acb&format=llm_user)

## Optus Loop Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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