--- title: Operix Reviews meta\_title: 'Operix Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 29 reviews by the users' company size, role or industry to find out how Operix works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 29 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Operix Reviews & Product Details Operix is a field operations platform built to accelerate the businesses of specialty contractors - empowering contractors to quickly and easily complete their projects - at scale. With Operix, contractors can combine field operations with accounting systems and automate the information back to the office. From local shops to multi-state organizations, Operix allows you to manage your resources, jobs and customer experience from a single location. * * * Seller [Operix](https://www.g2.com/sellers/operix) Discussions [Operix Community](https://www.g2.com/products/operix/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Maikayla Desjardins Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/operix/pricing) ## Top-Rated Alternatives [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/operix/competitors/alternatives) ## User Insights Average based on 29 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Katie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie H.") KH Katie H. CFO Mid-Market (51-1000 emp.) 1/30/2023 "Operix is a valuable tool to improve operational and administrative efficiency" 5/5 What do you like best about Operix? Operix streamlines information flow to and from our field operations. At the onset of a project, operix allows our entire organization to coordinate construction and service man power in real time. Once work is complete, we no longer need to re-key valuable and time-sensitive information from the field to the back office. Review collected by and hosted on G2.com. What do you dislike about Operix? We would like the ability to electronically invoice a customer and for the customer to have the ability to pay an invoice through Operix. Review collected by and hosted on G2.com. What problems is Operix solving and how is that benefiting you? Operix allows us to see in real time where our manpower is allocated and for field employees to enter their labor hours and description of work performed, eliminating the re-keying of data into Sage 300CRE. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DN Dale N. Billing Manager Mid-Market (51-1000 emp.) 1/25/2023 "Time Saver" 5/5 What do you like best about Operix? Operix has changed the way we work for the better. With only one office administrator, we can collect payroll time and invoice work orders for over 100 field employees. Before we used Operix, we needed a much larger team, and it took weeks to send invoices to customers. Now we have decreased the time from service to invoicing to days! I would defiantly recommend Operix to other Commercial HVAC contractors. Review collected by and hosted on G2.com. What do you dislike about Operix? None, Operix is such a time saver. I can't think of any negatives to share. Review collected by and hosted on G2.com. What problems is Operix solving and how is that benefiting you? Data collection and transparency. I can see what my field technicians have in payroll in real-time, and I can get invoices out to my customer in fewer steps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kevin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin O.") KO Kevin O. Vice President Information System Mid-Market (51-1000 emp.) 2/1/2023 "Operix is a top-tier field solutions software company for the HVAC industry." 5/5 What do you like best about Operix? Operix has excellent integration with our Sage 300 accounting software. They have outstanding customer support. Review collected by and hosted on G2.com. What do you dislike about Operix? Not really any dislikes. The software originated from an HVAC contractor and they have an excellent feel for what the end user is looking for. Review collected by and hosted on G2.com. What problems is Operix solving and how is that benefiting you? They solved our need to invoice our customers on a timely basis. The field technicians are able to enter their time to a work order, add parts from their trucks, enter PO's , update equipment information and many other time-saving features. The integration between Operix software in the field and our Sage 300 payroll software saves countless hours each week. Operix has been an excellent choice for Air Comfort. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JK Jay K. Small-Business (50 or fewer emp.) 2/3/2023 "Operix satisfied customer" 5/5 What do you like best about Operix? Works good and is user friendly, there customer service has always been responsive and willing to work to improve there product. Review collected by and hosted on G2.com. What do you dislike about Operix? The interesting thing is if there are things that I dislike, they are more than willing to work to resolve the item so at this point I don't have much that I don't like Review collected by and hosted on G2.com. What problems is Operix solving and how is that benefiting you? We have been using Operix for quite awhile, and it streamlined the process of dispatching work orders and getting the needed info back from our technicians which in most cases eliminated the need for our technicians to come to our office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DG Dean G. IT Manager Mid-Market (51-1000 emp.) 12/17/2022 "Great Experience with Operix' TECHTOOL [Sage Service Operations] formerly IFS!" 5/5 What do you like best about Operix? Been with Operix since 2014 and they consistently provided us with a Top-Notch product and excellent Service & Support. Their product, Mobile Tech Tool or SSO, is easy to use, intuitive, performs VERY WELL, helps our day-to-day operations in a Grand Way; Operix' Management & Staff are always there for both major & minor questions/issues! Review collected by and hosted on G2.com. What do you dislike about Operix? Like all software products, there are a few minor things which could be tweaked but the good thing is Operix has open ears and listens/addresses our requests & issues. Review collected by and hosted on G2.com. What problems is Operix solving and how is that benefiting you? Our turnaround time from "our field technicians" performing the work to getting the work details into our ERP is instantaneous and allows us to invoice our customers promptly, really HELPS us manage our receivables. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AL Angela L. Small-Business (50 or fewer emp.) 4/26/2023 "Outstanding Customer Service" 5/5 What do you like best about Operix? I am blessed to have such an amazing rep I can contact. I hardly ever have to wait long for a response, and when she explains it, it is with her expertise and where I can understand it. Tiffany Lenington is amazing! Review collected by and hosted on G2.com. What do you dislike about Operix? Nothing at this time. I have not had any issues. Review collected by and hosted on G2.com. What problems is Operix solving and how is that benefiting you? I have not been in my title very long and was not here when we switched to SSO. I am still learning the administrator side of things; if I have questions, they get answered promptly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jonathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan S.") JS Jonathan S. Systems Manager Small-Business (50 or fewer emp.) 2/8/2023 "Effective web-based interface for Sage 100 Contractor" 5/5 What do you like best about Operix? When our business shut down for Covid, we were able to continue and even streamline operations using Operix for S100 Contractor. Would recommend it for anyone that needs quick access to job data in the field. Review collected by and hosted on G2.com. What do you dislike about Operix? Manual labor entry in daily field reports doesn't import to daily payroll records. Review collected by and hosted on G2.com. What problems is Operix solving and how is that benefiting you? We needed a better way to track job data across various field applications. We have now streamlined out service dispatch as well as our payroll processes for contract projects as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BG Bryan G. VP Mid-Market (51-1000 emp.) 1/30/2023 "Meckley and Operix - Formerly SSO - Formerly Mobile TechTool" 4.5/5 What do you like best about Operix? Operix continues to enhance and develop their tool. We appreciate the fact that their staff is very knowledgable about the Sage products and can offer us some basic guidance about other features within our software that may be underutilized. they have become the "smart guys" we call when we hit a roadblock..IT or software related. Review collected by and hosted on G2.com. What do you dislike about Operix? As Operix has grown, the folks we encounter at the helpdesk tend to change. Luckily, Justin (our primary contact) and Jay ( the President) are always a phone call away. Both are very responsive. Review collected by and hosted on G2.com. What problems is Operix solving and how is that benefiting you? we continue to be challenged with ways to track our personnel and equipment digitally. OPERIX has done an excellent job adding features that correlate to features in TImberline on the project side. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ruben R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruben R.") RR Ruben R. Operations Manager Mid-Market (51-1000 emp.) 1/28/2023 "Excellent product with great support and developers that know their customers" 5/5 What do you like best about Operix? I always appreciated the attention to the user experiences in the software and also the developers listening to the customer to improve their product. Review collected by and hosted on G2.com. What do you dislike about Operix? The only dislikes would be more of a Sage 300 complaint on the inability to customize workflows driven by the parent software. Review collected by and hosted on G2.com. What problems is Operix solving and how is that benefiting you? Operix has always listened and taken constructive feedback from us as customers and helped create tools on top of the original ERP specific to service and construction industries. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JP Jamie P. Office Manager Mid-Market (51-1000 emp.) 12/19/2022 "Excellent Experiance and Powerful Tool" 5/5 What do you like best about Operix? Operix lets your business see its growth in a snapshot of the past, present and future. We’re able to be more efficient at every step, we have more insight into the profitability of our service business, and we have greater visibility into every aspect of our operation. Our HVAC business has more than a dozen techs, and Operix works perfectly for us. There are several choices out there but in the end, we couldn’t be happier that we chose Operix. Our project and job management has improved, increasing our profitability. Review collected by and hosted on G2.com. What do you dislike about Operix? There is nothing I don't like about the software. Review collected by and hosted on G2.com. What problems is Operix solving and how is that benefiting you? Operix is helping us with the margins and where we need to tighten up, so the business continues to grow during these challenging times. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 23 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/operix/pricing) ##### ##### Operix Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Field Sales After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/operix/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[HVAC](https://www.g2.com/categories/hvac) ##### Explore More [What insurance agency management platforms work best for life and health brokers managing growing client bases?](https://www.g2.com/discussions/what-insurance-agency-management-platforms-work-best-for-life-and-health-brokers-managing-growing-client-bases)[What cloud migration assessment platforms deliver reliable cost estimates that don't underestimate integration and remediation complexity?](https://www.g2.com/discussions/what-cloud-migration-assessment-platforms-deliver-reliable-cost-estimates-that-don-t-underestimate-integration-and-remediation-complexity)[What's the best AR training simulator platform for a mid-sized manufacturing company?](https://www.g2.com/discussions/what-s-the-best-ar-training-simulator-platform-for-a-mid-sized-manufacturing-company) [Is Autodesk Forma worth it for jobsite management?](https://www.g2.com/discussions/is-autodesk-forma-worth-it-for-jobsite-management)[Most popular sales enablement solution](https://www.g2.com/discussions/most-popular-sales-enablement-solution-what-are-teams-actually-using)[Best A/B Testing Platforms](https://www.g2.com/discussions/best-a-b-testing-software-or-platform) [Show MoreShow Less](javascript:void(0);)