OpenText ArcSight Intelligence Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the unsupervised machine learning for threat detection, enhancing security against advanced cyber threats. (1 mentions)

Users value the easy integrations of OpenText ArcSight Intelligence, allowing seamless connections to diverse data sources. (1 mentions)

Users value the unsupervised machine learning capabilities of OpenText ArcSight Intelligence for effective threat detection. (1 mentions)

Users value the unsupervised machine learning capabilities for effective and automated threat detection in ArcSight Intelligence. (1 mentions)

Users benefit from the single console for monitoring multiple connectors, streamlining their security management process. (1 mentions)

Users find the difficult learning curve for customization of OpenText ArcSight Intelligence frustrating and time-consuming. (1 mentions)

Users face challenges with false positives in threat detection, which complicates security monitoring and responses. (1 mentions)

Users face integration issues that hinder seamless functionality and complicate the overall user experience with ArcSight Intelligence. (1 mentions)

Users are concerned about the licensing cost of OpenText ArcSight Intelligence, finding it burdensome for budgeting. (1 mentions)

Users face significant support challenges with OpenText ArcSight Intelligence, impacting their overall experience and satisfaction. (1 mentions)

5 Pros or Advantages of OpenText ArcSight Intelligence

1. Cybersecurity

Users value the unsupervised machine learning for threat detection, enhancing security against advanced cyber threats.

See 1 mentions

See Related User Reviews

jigar P.

Enterprise (> 1000 emp.)

5.0/5

"Powerful Behavioral Analytics for Proactive Threat Detection"

What do you like about OpenText ArcSight Intelligence?

1. Unsupervised Machine Learning for Threat Detection 2. Behavioral Analytics & “Unique Normal” Modeling 3. Intuitive User Interface (UI) 4. Singl

2. Easy Integrations

Users value the easy integrations of OpenText ArcSight Intelligence, allowing seamless connections to diverse data sources.

See 1 mentions

See Related User Reviews

jigar P.

Enterprise (> 1000 emp.)

5.0/5

"Powerful Behavioral Analytics for Proactive Threat Detection"

What do you like about OpenText ArcSight Intelligence?

1. Unsupervised Machine Learning for Threat Detection 2. Behavioral Analytics & “Unique Normal” Modeling 3. Intuitive User Interface (UI) 4. Singl

3. Features

Users value the unsupervised machine learning capabilities of OpenText ArcSight Intelligence for effective threat detection.

See 1 mentions

See Related User Reviews

jigar P.

Enterprise (> 1000 emp.)

5.0/5

"Powerful Behavioral Analytics for Proactive Threat Detection"

What do you like about OpenText ArcSight Intelligence?

1. Unsupervised Machine Learning for Threat Detection 2. Behavioral Analytics & “Unique Normal” Modeling 3. Intuitive User Interface (UI) 4. Singl

4. Machine Learning

Users value the unsupervised machine learning capabilities for effective and automated threat detection in ArcSight Intelligence.

See 1 mentions

See Related User Reviews

jigar P.

Enterprise (> 1000 emp.)

5.0/5

"Powerful Behavioral Analytics for Proactive Threat Detection"

What do you like about OpenText ArcSight Intelligence?

1. Unsupervised Machine Learning for Threat Detection 2. Behavioral Analytics & “Unique Normal” Modeling 3. Intuitive User Interface (UI) 4. Singl

5. Monitoring

Users benefit from the single console for monitoring multiple connectors, streamlining their security management process.

See 1 mentions

See Related User Reviews

jigar P.

Enterprise (> 1000 emp.)

5.0/5

"Powerful Behavioral Analytics for Proactive Threat Detection"

What do you like about OpenText ArcSight Intelligence?

1. Unsupervised Machine Learning for Threat Detection 2. Behavioral Analytics & “Unique Normal” Modeling 3. Intuitive User Interface (UI) 4. Singl

5 Cons or Disadvantages of OpenText ArcSight Intelligence

1. Difficult Learning

Users find the difficult learning curve for customization of OpenText ArcSight Intelligence frustrating and time-consuming.

See 1 mentions

See Related User Reviews

jigar P.

Enterprise (> 1000 emp.)

5.0/5

"Powerful Behavioral Analytics for Proactive Threat Detection"

What do you dislike about OpenText ArcSight Intelligence?

1. Complex Deployment Process 2. License Terms and Cost 3. Support Challenges 4. False Positives in Threat Detection 5. Learning Curve for Customizati

2. False Positives

Users face challenges with false positives in threat detection, which complicates security monitoring and responses.

See 1 mentions

See Related User Reviews

jigar P.

Enterprise (> 1000 emp.)

5.0/5

"Powerful Behavioral Analytics for Proactive Threat Detection"

What do you dislike about OpenText ArcSight Intelligence?

1. Complex Deployment Process 2. License Terms and Cost 3. Support Challenges 4. False Positives in Threat Detection 5. Learning Curve for Customizati

3. Integration Issues

Users face integration issues that hinder seamless functionality and complicate the overall user experience with ArcSight Intelligence.

See 1 mentions

See Related User Reviews

jigar P.

Enterprise (> 1000 emp.)

5.0/5

"Powerful Behavioral Analytics for Proactive Threat Detection"

What do you dislike about OpenText ArcSight Intelligence?

1. Complex Deployment Process 2. License Terms and Cost 3. Support Challenges 4. False Positives in Threat Detection 5. Learning Curve for Customizati

4. Licensing Cost

Users are concerned about the licensing cost of OpenText ArcSight Intelligence, finding it burdensome for budgeting.

See 1 mentions

See Related User Reviews

jigar P.

Enterprise (> 1000 emp.)

5.0/5

"Powerful Behavioral Analytics for Proactive Threat Detection"

What do you dislike about OpenText ArcSight Intelligence?

1. Complex Deployment Process 2. License Terms and Cost 3. Support Challenges 4. False Positives in Threat Detection 5. Learning Curve for Customizati

5. Poor Customer Support

Users face significant support challenges with OpenText ArcSight Intelligence, impacting their overall experience and satisfaction.

See 1 mentions

See Related User Reviews

jigar P.

Enterprise (> 1000 emp.)

5.0/5

"Powerful Behavioral Analytics for Proactive Threat Detection"

What do you dislike about OpenText ArcSight Intelligence?

1. Complex Deployment Process 2. License Terms and Cost 3. Support Challenges 4. False Positives in Threat Detection 5. Learning Curve for Customizati

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jigar P.

Security Consultant

Enterprise (> 1000 emp.)

9/30/2025

"Powerful Behavioral Analytics for Proactive Threat Detection"

5/5

What do you like best about OpenText ArcSight Intelligence?

1. Unsupervised Machine Learning for Threat Detection

2. Behavioral Analytics & “Unique Normal” Modeling

3. Intuitive User Interface (UI)

4. Single Console for Monitoring Multiple Connectors

5. Customizable Filters and Parsers

6. Accelerated Investigation Time

7. Helpful Customer Support Review collected by and hosted on G2.com.

What do you dislike about OpenText ArcSight Intelligence?

1. Complex Deployment Process

2. License Terms and Cost

3. Support Challenges

4. False Positives in Threat Detection

5. Learning Curve for Customization

6. Limited Documentation for Advanced Features Review collected by and hosted on G2.com.

Verified User in Management Consulting

Enterprise (> 1000 emp.)

6/17/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Micro Focus ArcSight Intelligence SIEM"

4.5/5

What do you like best about OpenText ArcSight Intelligence?

The capability of handling multiple clients in a single SIEM solution under the different client tags and the user-friendly interface makes it one of the best market leaders. The use of smart and flex connectors helps us integrate various security devices from multiple vendors and gives us an edge over other SIEM tools. Review collected by and hosted on G2.com.

What do you dislike about OpenText ArcSight Intelligence?

The response time for fetching the older logs for an extended period of time in the application console is slower than the web console. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText ArcSight Intelligence:

You can effectively use the Micro Focus ArcSight Intelligence solution in a dedicated as well as Managed Security Service environment. The dynamic and static threat intel/ feeds can be easily integrated with Arcsight. Review collected by and hosted on G2.com.

What problems is OpenText ArcSight Intelligence solving and how is that benefiting you?

I am working on data analysis, threat hunting, correlation rule formation, report, trends in the Security Operation Center/ Cyber Protection Center. It is a compact SIEM solution having ArcMC as a centralized management center to manage the overall security posture. Review collected by and hosted on G2.com.