The vast majority of our stores use OpenTable all day, every day. Both the back end (manager use) and the front end (server/host use) are intuitive and fully featured. The app is very stable and works seamlessly across a variety of mobile devices. On the rare occasions we’ve needed support, OpenTable’s team has been responsive, taken ownership, and resolved the issue quickly. The OpenTable platform also integrates with many other restaurant and POS systems, and we’re currently evaluating whether to implement more of those integrations. The return on investment was fairly quick across most locations, most within the year. As far as artificial intelligence, there's more additions all the time and we're currently working to see how we can leverage this tech in our daily workflows. Review collected by and hosted on G2.com.

The printer preferences (Chit Printing) aren't the best, and [recommended] networked printers seem to be found one minute and not the next. Review collected by and hosted on G2.com.

I have been using OpenTable for Restaurants for over two years and appreciate its ability to efficiently manage reservations and enhance the guest management process. It significantly streamlines daily operations and improves the guest experience, making it an invaluable tool for my business. I love the intuitive interface and seamless integration, which make managing reservations and guest relationships both efficient and effortless. The initial setup was straightforward and well-supported, thanks to clear guidance from the onboarding team, which made the implementation process smooth and efficient. I highly value the platform's capability for optimizing table turnover and enhancing overall guest experience through streamlined communications and data-driven insights. Review collected by and hosted on G2.com.

One area that could be improved in OpenTable for Restaurants is the reporting and analytics features, which could offer more customization and deeper insights to better support data-driven decision making. Review collected by and hosted on G2.com.

The best tool for managing reservations worldwide, with plenty of features for hostesses, managers, and marketing teams. It also offers many integrations with different software. Review collected by and hosted on G2.com.

The pricing feels a bit expensive across the plans they offer, and they also charge a service fee for every seat. Review collected by and hosted on G2.com.

It helps me keep all my guest information in one place. It also helps me study visit and revenue trends Review collected by and hosted on G2.com.

There is nothing I dislike about opentable Review collected by and hosted on G2.com.

What I like the most is that it is very user friendly. I can toggle from area to area easily, allowing me to have time to take care of my guests. I also like the ability to create special offers anytime. We cater to specialty guests, and they love our special menus. Review collected by and hosted on G2.com.

I do not enjoy the menu building feature. I believe that is the least user friendly feature in the whole system. Also, I would like to see more integrations meant for hotels that run restaurants in their facilities. Review collected by and hosted on G2.com.

The app is easy to use, customer service is always great, and it helps us get our name out to potential new diners as well as providing added convenience for returning guests. Review collected by and hosted on G2.com.

I feel that some of the controls, for things like pausing and starting reservations can be a bit cumbersome. That being said, since our two year layover between changing locations, I feel that it has been vastly improved. Review collected by and hosted on G2.com.

Marketing Power - campaigns and visibility on the OT network is unmatched Review collected by and hosted on G2.com.

Very complicated, not very user friendly. To set up exceptions and a floorplan with rules, dining room assignments, all very complicated. The new review system is also discouraging where you have to download a report each time vs previously when it was sent in the body of an email. Review collected by and hosted on G2.com.

What I like best about OpenTable for Restaurants is the centralized control it gives us over our reservations and guest experience. The ability to customize pacing, optimize table turns, and access real-time data helps us make smarter staffing and service decisions. I also appreciate the guest profile features—it allows us to deliver more personalized hospitality, especially for return diners. Review collected by and hosted on G2.com.

While OpenTable is a powerful tool, the cost can be a barrier—especially for independent restaurants. I also think there’s room for improvement in how the platform integrates with other systems like POS or marketing tools. More customization for reservation pacing and better insights into guest behavior would also be valuable. Review collected by and hosted on G2.com.

I am always impressed with Opentable’s customer service. It is nice to have a rep that is close to my city that I am able to sit down with and go over any issues that I may have. I also appreciate that they listen to the restaurant operators and use that feedback to make the platform more intuitive. Review collected by and hosted on G2.com.

OpenTable can be a bit confusing if you are using it for the first time. Scheduling with an onboarding member can be bit difficult. Review collected by and hosted on G2.com.

We've been loyal OpenTable customers for years, and the platform continues to be an essential part of our restaurant’s operations. The app is incredibly user-friendly for both our guests and our team, making reservations and table management seamless.

Whenever we've had to reach out to customer service—which is rare—the support has been nothing short of excellent. Whether it's through phone or chat, our issues are always resolved quickly and with a high level of professionalism.

Overall, OpenTable has been a dependable partner, and we appreciate the value it brings to our business. Review collected by and hosted on G2.com.

If we had one piece of feedback, it would be on pricing. The per-cover charges can really add up over time, and for small to mid-sized restaurants, that cost can be tough to absorb. A more flexible or tiered pricing model would go a long way. Review collected by and hosted on G2.com.