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OpenReel

By OpenReel

4.5 out of 5 stars

How would you rate your experience with OpenReel?

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OpenReel Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

9 months

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OpenReel Reviews (53)

Reviews

OpenReel Reviews (53)

4.5
53 reviews

Pros & Cons

Generated from real user reviews
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Whitney H.
WH
M
Small-Business (50 or fewer emp.)
"Keeps getting easier to use!"
What do you like best about OpenReel?

With the addition of Webcam and Android phones to the platform, the app is accessible to just about everyone. Subjects (guests) find it similar enough to Zoom or Teams that it doesn't intimidate them. Great quality and controls for director make this a great tool. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Hard to find huge flaws. Recent interface upgrade to 2.0 improved director side control and ease of use a lot. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Whitney, thank you for your review. We are so happy to hear our latest Android release has expanded your reach! We are working hard to expand our offerings to provide the most seamless experience for Subjects and Directors. We regularly implement product updates based on customer feedback and you can stay up to date on those enhancements in our monthly Product Updates.

See how OpenReel improved
Daniel J.
DJ
Media Coordinator
Enterprise (> 1000 emp.)
"OpenReel makes it easy to capture high quality interview content remotely and reliably."
What do you like best about OpenReel?

The quality is massively better than using webcam platforms like Zoom and Google Meet. The fact that content is recorded locally ensures there are no bandwidth issues that degrade quality. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Depending on the speed of the interviewee's internet connection it can take a very long time to upload files after recording is complete. Since they typically can't leave their phone to sit and upload, it would be nice if the app allowed them to copy the recorded files to their computers and upload from there. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Daniel, We are so happy to hear you're getting the high-quality video you're looking for without having to rely on a Subject's bandwidth. We really appreciate your product feedback and will take it back to our development team. We are always working hard to make the product the best it can be and improvements are often shaped by the feedback we get from our users. If you want to stay up to date on the latest product enhancements or learn how to get the most out of the software, please subscribe to our blog.

See how OpenReel improved
Chris M.
CM
Senior Video Producer
Enterprise (> 1000 emp.)
"Solves a lot of remote capture problems!"
What do you like best about OpenReel?

They have thought of everything - HQ local recording, on-the-fly uploading (wizard stuff!), the ability to control the camera's focus/exposure, teleprompters on phones or computers, countdown timers, and the ability to have multiple people run the controls at once. Onboarding people to the app is really easy as well. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Some of the interface features need toggling on an off to get working properly from time to time. Combined microphone and talkback functionality/workflow is a bit awkward, but I think a good portion of that is due to challenges with the virtual recording (without showing the person in headphones) Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Chris, Thank you for your review! We're so happy to hear you find the tool comprehensive and easy to use! We recently made some changes with Professional Audio that may help with the microphone and talkback workflow you mention. Please check out the blog link attached below to learn more and let your Account Manager know if you have any feedback. We're continuously making improvements to the product to enhance our user's workflows. Thanks, again!

https://www.openreel.com/blog/professional-audio-faq/

JL
Creative Project Manager
Mid-Market (51-1000 emp.)
"OpenReel is a great tool!"
What do you like best about OpenReel?

OpenReel was a savior to our business during the pandemic when in-person shoots were not feasible. It captures footage locally so that there are no worries about picture quality or hiccups in recording due to wifi or network problems. Even post-pandemic, OpenReel is a great way for us to capture footage with colleagues who are in different locations effectively so that we don't have to send a team to travel and capture the shoot.

OpenReel techs were always available to us when we had high-profile shoots to ensure that nothing went wrong and help us troubleshoot if we had any issues arise during the filming. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Some of the downsides, that aren't necessarily the fault of OpenReel, is getting users up to speed on how to use the app and get the app downloaded. There were times where we ran into trouble because the user may have been using an older version of the app or they weren't able to log in to the session in a timely manner. We were always able to resolve the issue, and thankfully they were done during a pre-run-through - which is highly suggested. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Jeannie, thank you so much for taking time to write such a thoughtful review! We are so happy to hear you've had success with our tool while working remotely with your subjects. We are happy to hear you regularly schedule pre-run throughs with your Subjects, this is definitely a best practice to ensure everything runs smoothly the day of your shoot. I've attached a pre-shoot checklist from our help center that might be helpful to share with your subjects ahead of any shoots.

Pre-shoot checklist: https://helpcenter.openreel.com/hc/en-us/sections/360010498814-Pre-Production

MR
VP, Marketing & Communications
Mid-Market (51-1000 emp.)
"Great, easy-to-use, collaborative, high-quality video capture resource"
What do you like best about OpenReel?

OpenReel allows us to create the highest-quality video, quickly and in a way that puts participants and our teams at ease. It continues to improve with 2.0, making it even easier to use and better organized. By having multiple collaborators on the video call, we can easily divide and conquer - one directing, the other asking questions or handling the interview. Also, we can see what's happening, coach subjects and do multiple takes easily when we see something may not be right. The interface for downloading and/or converting the videos is also great. No more dropbox or email l inks. It's downloaded before we hang up. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

There are very few downsides. You still have to know a bit about video, formats and handling an interview, but the technology has worked well. The 2.0 interface and tools have improved many of the downsides from 1.0. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Matt, We're glad to hear our 2.0 update addressed some of your pain points and that you're now able to create more consistent videos than ever before! We take customer feedback seriously and are always improving our current offerings. You can stay up-to-date with the latest from OpenReel by subscribing to our monthly Product Updates to make sure you're aware of innovative features as soon as they're available.

See how OpenReel improved
Nick F.
NF
Visionary Officer
Small-Business (50 or fewer emp.)
"OpenReel keeps video production rolling & relevant"
What do you like best about OpenReel?

The quality of OpenReel's Capture 2.0 platform mixed with their now universal device type (Apple + Android) make it a no brainer for virtual video production. The local record capability on the device itself is also a game-changer when compared to other options available.

Package that all up with customer support that is always available and willing to help and you have the recipe for a successful video shoot each and every time. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

There really isn't much to dislike. There were some bugs early on, but like everything that scaled rapidly during the start of the pandemic it just needed time to work out. We haven't had any hiccups and all of our early challenges have been either addressed, fixed, or OpenReel customer support staff has educated us on proper usage of the platform to guarantee our success. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Nick, thanks for your review! We're glad you've had a great experience with our customer success team and that our latest updates have addressed your pain points. We are always working to address bugs and improve our offerings to meet our clients' needs. Stay tuned to the latest updates by subscribing to our monthly Product Updates.

See how OpenReel improved
Michael R.
MR
President
Small-Business (50 or fewer emp.)
"A tool for the times"
What do you like best about OpenReel?

OpenReel is more than an app. It's a system that allows you to capture video files locally from a webcam or phone. This significantly ups the production value over a simple Zoom recording. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

There are still quite a few constraints during the recording process, and the cost is high. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Michael, We are thrilled to hear OpenReel Capture has enabled your company to continue filming and given you flexibility when it comes to video creation. We love hearing how our customers are being successful with our software and the variety of projects they're completing. Between your software demos, interviews, and corporate newsletters, it sounds like you're staying busy creating an array of innovative projects. We are always working hard to provide our customers with the resources they need to ensure a smooth video shoot. You can find the latest resources on our Resources Hub or reach out to your Account Manager. Thanks again for your review!

See how OpenReel improved
Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
"Loving this tool!"
What do you like best about OpenReel?

The recording quality is excellent given the recording medium, whether it's an iPhone, an android phone, or even a WebCam. I love that it does not let the network bandwidth disruption affect the recording. I've been getting quality recordings remotely using this tool. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

I have experienced some session failures based on the cache purge recommendations for using Chrome. Typically, I have to have my attendees clear their cache and on occasion, I've had to create new projects inside of the tool and resend invites. It has not been a huge issue, but it can be disruptive when you're on a time crunch. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hello & thank you for your review! We are so happy to hear you are receiving high-quality recordings across an array of devices. I'm attaching a link to our Help Center article on optimizing your Subject's browser for a shoot in the hopes that it helps your cache workflow. Our support team is also always happy to assist should you need any tech support on a shoot.

https://helpcenter.openreel.com/hc/en-us/articles/360059348913-Optimize-Your-Browser

AA
Business Consultant
Mid-Market (51-1000 emp.)
"Honest Review to OpeenReel Capture"
What do you like best about OpenReel?

It's an amazing video creation tool, the quality is far superior to Cisco Webex and Zoom. The app runs flawless, we have to record video podcasts and it serves as the best tool available with 0 lags and easy to use UI. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

At times, when we have over 50 people at a conference it starts to lag a little. And the render could also be made smoother. It could integrate some of the cool 3rd party API which people can use inside the app. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hi Adarsh, thank you for taking time to make a review! We are so happy to hear you find our tool superior to conferencing software and are having success using it to record podcasts. We've recently made updates to our Professional Audio tool that may be beneficial for your needs. You can read more about it in the link I've attached below. We're continuously working hard to shape the product to our user feedback and appreciate your recommendations. I'll forward those requests to our development team and would encourage you to subscribe to our monthly product updates.

Professional Audio: https://www.openreel.com/solutions/remote-capture/professional-audio/

Product Updates Blogs: https://www.openreel.com/category/technology/product-updates/

Verified User in Computer & Network Security
AC
Enterprise (> 1000 emp.)
"Intuitive with lots of options!"
What do you like best about OpenReel?

Director controls allow for exact selections for the scene media feeds, settings and quality.

I love that each feed is recorded seperately and locally and that the file can be uploaded as it is being recorded.

The teleprompter feature is a game-changer too! Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Nothing so far. The training sessions were sucvh a big help in getting up to speed with how the applicaiton opperates. Maybe something that could be usefule is the ability to add a simple title or lower thirds name card on top of a video source. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel

Hello & thank you for your review! We are so happy to hear that you have been able to successfully capture customers remotely. We are constantly working on improving our product based on customer feedback and have your product requests on our roadmap. Please contact your Account Manager to learn more!

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

9 months

Perceived Cost

$$$$$
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Video Capture
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File Sharing
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