--- title: Openforce Reviews meta_title: 'Openforce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Openforce works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 18 scale: '5' date_modified: '2026-09-28' parent_category: name: HR url: https://www.g2.com/categories/hr ---

Openforce Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Openforce, benefiting from its user-friendly interface and responsive support. (11 mentions)
Users appreciate the reliable customer support from Openforce, noting their quick assistance and willingness to resolve issues. (7 mentions)
Users value the easy access and organization provided by Openforce, streamlining their financial management efficiently. (4 mentions)
Users appreciate the helpful customer support of Openforce, praising their rapid responses and effective assistance. (4 mentions)
Users value the timely payments from Openforce, enjoying quick deposits and seamless financial organization. (4 mentions)
Users express frustration with Openforce's poor customer support, often resulting in confusion and unresolved issues for contractors. (3 mentions)
Users face poor navigation challenges with Openforce, struggling with slow response times and difficulties in document management. (3 mentions)
Users express frustration with the lack of phone support, citing long wait times and insufficient assistance from customer service. (2 mentions)
Users express frustration over the long waiting times for customer service, impacting their overall experience with Openforce. (2 mentions)
Users face upload issues with Openforce, including constant errors and difficulty updating documents effectively. (2 mentions)

5 Pros or Advantages of Openforce

1. Ease of Use
Users appreciate the ease of use of Openforce, benefiting from its user-friendly interface and responsive support.
See 11 mentions

See Related User Reviews

Colleen V.
CV

Colleen V.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable third party billing service"

What do you like about Openforce?

Relatively easy website, reliable customer service and support. All features readily available, frequently used

Riley K.
RK

Riley K.

Mid-Market (51-1000 emp.)

5.0/5

"Always there to help"

What do you like about Openforce?

The Clientcare team and legal team are top tier. They are always knowledgeable, quick to assist, and if they have to research or ask for assistance th

2. Customer Support
Users appreciate the reliable customer support from Openforce, noting their quick assistance and willingness to resolve issues.
See 7 mentions

See Related User Reviews

Colleen V.
CV

Colleen V.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable third party billing service"

What do you like about Openforce?

Relatively easy website, reliable customer service and support. All features readily available, frequently used

Riley K.
RK

Riley K.

Mid-Market (51-1000 emp.)

5.0/5

"Always there to help"

What do you like about Openforce?

The Clientcare team and legal team are top tier. They are always knowledgeable, quick to assist, and if they have to research or ask for assistance th

3. Access
Users value the easy access and organization provided by Openforce, streamlining their financial management efficiently.
See 4 mentions

See Related User Reviews

SH

Shawn H.

Mid-Market (51-1000 emp.)

5.0/5

"User Friendly, Simple, Organized"

What do you like about Openforce?

Openforce is an easy way to keep my pay organized. Everything is combined here. I have one website to log into, which saves me time. I use Openforce m

AD

Aaron D.

Small-Business (50 or fewer emp.)

5.0/5

"Good & Easy"

What do you like about Openforce?

They have everything you need on openforce, and it's all easy to get to for really anyone using it.

4. Helpful
Users appreciate the helpful customer support of Openforce, praising their rapid responses and effective assistance.
See 4 mentions

See Related User Reviews

Riley K.
RK

Riley K.

Mid-Market (51-1000 emp.)

5.0/5

"Always there to help"

What do you like about Openforce?

The Clientcare team and legal team are top tier. They are always knowledgeable, quick to assist, and if they have to research or ask for assistance th

HW

Hayley W.

Enterprise (> 1000 emp.)

5.0/5

"OpenForce has been amazing!"

What do you like about Openforce?

I have worked with a number of third party settlement processing companies, and OpenForce is by far my favorite! The OpenForce team is very supportive

5. Timely Payments
Users value the timely payments from Openforce, enjoying quick deposits and seamless financial organization.
See 4 mentions

See Related User Reviews

Riley K.
RK

Riley K.

Mid-Market (51-1000 emp.)

5.0/5

"Always there to help"

What do you like about Openforce?

The Clientcare team and legal team are top tier. They are always knowledgeable, quick to assist, and if they have to research or ask for assistance th

SH

Shawn H.

Mid-Market (51-1000 emp.)

5.0/5

"User Friendly, Simple, Organized"

What do you like about Openforce?

Openforce is an easy way to keep my pay organized. Everything is combined here. I have one website to log into, which saves me time. I use Openforce m

5 Cons or Disadvantages of Openforce

1. Poor Customer Support
Users express frustration with Openforce's poor customer support, often resulting in confusion and unresolved issues for contractors.
See 3 mentions

See Related User Reviews

Riley K.
RK

Riley K.

Mid-Market (51-1000 emp.)

5.0/5

"Always there to help"

What do you dislike about Openforce?

I would say my biggest dislike is the general customer service team that contractors speak with when they call in. Many times we direct contractors to

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best Decision Ever!!"

What do you dislike about Openforce?

I've only experienced one downside with Openforce's customer service in over a year. I have chalked it up to the representative not having adequate kn

2. Poor Navigation
Users face poor navigation challenges with Openforce, struggling with slow response times and difficulties in document management.
See 3 mentions

See Related User Reviews

Ronnie G.
RG

Ronnie G.

Small-Business (50 or fewer emp.)

5.0/5

"My experience has been great using Openforce"

What do you dislike about Openforce?

I have experienced a few glitches when switching tabs on my account.

PC

Patrick C.

Mid-Market (51-1000 emp.)

4.5/5

"Good for someone that is tech savy."

What do you dislike about Openforce?

The site can be slow at times. When it comes to updating documents, it can be hard to find the right area to upload/update them.

3. Lack of Phone Support
Users express frustration with the lack of phone support, citing long wait times and insufficient assistance from customer service.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Professional, ease of use and great customer service"

What do you dislike about Openforce?

The time it takes for independent contractors to get through to customer service on the phone. The Blue card for the independent contractors takes too

Christine S.
CS

Christine S.

Enterprise (> 1000 emp.)

5.0/5

"Open Force is Great"

What do you dislike about Openforce?

I get a lot of complaints about the customer service team. When my drivers call in for assistance, they either wait on hold for extended periods or do

4. Long Waiting Time
Users express frustration over the long waiting times for customer service, impacting their overall experience with Openforce.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Professional, ease of use and great customer service"

What do you dislike about Openforce?

The time it takes for independent contractors to get through to customer service on the phone. The Blue card for the independent contractors takes too

Christine S.
CS

Christine S.

Enterprise (> 1000 emp.)

5.0/5

"Open Force is Great"

What do you dislike about Openforce?

I get a lot of complaints about the customer service team. When my drivers call in for assistance, they either wait on hold for extended periods or do

5. Upload Issues
Users face upload issues with Openforce, including constant errors and difficulty updating documents effectively.
See 2 mentions

See Related User Reviews

Serdailien R.
SR

Serdailien R.

Mid-Market (51-1000 emp.)

3.5/5

"Openforce was a great platform that needed some kinks to iron out."

What do you dislike about Openforce?

having to delete documents just upload new ones, freezing, constant error screens, refreshing the page constantly

PC

Patrick C.

Mid-Market (51-1000 emp.)

4.5/5

"Good for someone that is tech savy."

What do you dislike about Openforce?

The site can be slow at times. When it comes to updating documents, it can be hard to find the right area to upload/update them.

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Gary C.
Mid-Market (51-1000 emp.)
"The good and the bad"
3.5/5
What do you like best about Openforce?

The fact that they are always updating and trying to make things easier and better to make me more productive Review collected by and hosted on G2.com.

What do you dislike about Openforce?

I found it to be very slow as far as navigating and opening pages Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce
Edit edit

Gary, thank you for your review and feedback. Maximizing your productivity and efficiency is what we do. We're committed to bringing continuous enhancements to make certain we continue to provide customers like you with the best IC management software available, with the speed and reliability your business needs.

Last year we doubled our technology staff and were able to speed up the most used areas of the system anywhere from 13x to 120x! I’m happy to hear you’re already experiencing some of those wins. Cheers to increased productivity!

CB
Crystal B.
Mid-Market (51-1000 emp.)
"Easy to learn and use"
4.5/5
What do you like best about Openforce?

I like all of the perks offered! It gives us an edge to be able to offer more to our driver force! Review collected by and hosted on G2.com.

What do you dislike about Openforce?

Nothing that I can think of. All of the users in the office are fond of the service. Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce
Edit edit

Thank you for your review, Crystal! We love that you, your teams, and drivers are fond of their service and experience. We often hear that independent contractors love having access to benefits they wouldn't otherwise qualify for. In fact, our clients typically see a 3x increase in driver retention because of it. Cheers to happy drivers and compliance confidence!

Dalon M.
DM
Dalon M.
Recruiter
Mid-Market (51-1000 emp.)
"I've seen great improvements in using Openforce to onboard contractor."
4.5/5
What do you like best about Openforce?

Customer Service responds promptly regarding concerns and technical issues. Great customer service. Review collected by and hosted on G2.com.

What do you dislike about Openforce?

Contractors often have issues completing their enrollment due to errors and internal matters. Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce
Edit edit

We appreciate your kind review, Dalon. We strive to not only provide the best technology to help your business run more efficiently, but also quick support and solutions whenever needed. I'm happy to hear your getting such great value from Openforce. Cheers!

AD
Aaron D.
Small-Business (50 or fewer emp.)
"Good & Easy"
5/5
What do you like best about Openforce?

They have everything you need on openforce, and it's all easy to get to for really anyone using it. Review collected by and hosted on G2.com.

What do you dislike about Openforce?

The site could be a tad faster on document loadings. Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce
Edit edit

Thank you for your 5-star review Aaron. We look forward to continuing supporting your business and your independent contractors' businesses for years to come!

Ronnie G.
RG
Ronnie G.
Small-Business (50 or fewer emp.)
"My experience has been great using Openforce"
5/5
What do you like best about Openforce?

The simplicity of the website makes using it a breeze. Review collected by and hosted on G2.com.

What do you dislike about Openforce?

I have experienced a few glitches when switching tabs on my account. Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce
Edit edit

Thank you for your 5-star review, Ronnie. 🤩 We're happy to hear your getting great value from Openforce. Cheers to a strong 2023!

Serdailien R.
SR
Serdailien R.
Mid-Market (51-1000 emp.)
"Openforce was a great platform that needed some kinks to iron out."
3.5/5
What do you like best about Openforce?

availability/easy access of pulling up drivers' documents Review collected by and hosted on G2.com.

What do you dislike about Openforce?

having to delete documents just upload new ones, freezing, constant error screens, refreshing the page constantly Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce
Edit edit

We appreciate your feedback on your experience with Openforce. It's great to hear that you find it easy to pull up drivers' documents. We understand the frustration caused by the need to delete documents to upload new ones, as well as the freezing and constant error screens. We are committed to resolving these issues and enhancing the platform to provide a smoother and more efficient experience for our users. Your input is valuable to us as we work to make Openforce a more user-friendly solution for you.

Ian R.
IR
Ian R.
General Manager, Dallas/ Ft Worth
Enterprise (> 1000 emp.)
"Independent contractor and Dropoff DFW City Manager"
4/5
What do you like best about Openforce?

seamless pay statements and fast deposits. On-time 1099 at the beginning of the year Review collected by and hosted on G2.com.

What do you dislike about Openforce?

slow system responses that seem to be improving Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce
Edit edit

Ian, thank you for your review. We’re happy to hear you’re getting such great value from Openforce! We value your insight and will continue to bring the system improvements you need to run a successful and efficient business.

Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Professional, ease of use and great customer service"
4.5/5
What do you like best about Openforce?

Ease of use when processing payroll. Customer service is professional and very knowledgeable. Ease of use for the independent contractors to enroll online. Review collected by and hosted on G2.com.

What do you dislike about Openforce?

The time it takes for independent contractors to get through to customer service on the phone. The Blue card for the independent contractors takes too long to arrive. Review collected by and hosted on G2.com.

Response from Openforce Marketing of Openforce
Edit edit

Thank you for your kind review. Paying contractors on time, every time is so important, I’m happy we can make that easier for you. I’m sorry to hear your independent contractors were having difficulty getting through to us, that is not the experience we strive for. I’m happy to report that we’ve recently expanded the IC Support team and wanted to share that ICs are now experiencing very little to ZERO hold times!

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