Opayo Reviews & Product Details

Opayo is a payment-processing service for taking card payments online, over the phone, and through websites or other sales channels. It also helps businesses manage transactions, review payment outcomes, and reconcile payments with invoices or accounting records.

What company sizes and industries is Opayo the best fit for?

Opayo appears most relevant to small businesses, with mid-market organizations also represented among positive users. The strongest clusters are in these company sizes and in accounting and IT services.

What customer support options does Opayo provide, and how do users find the overall support experience?

The support experience is mixed: users describe helpful, attentive assistance, while others report slow responses when resolving technical issues or getting help during migrations and integrations.

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Luke C.

Non-Energy Customer Service Adviser

Mid-Market (51-1000 emp.)

11/30/2021

"Sagepay - managing payments easier"

4.5/5

What do you like best about Opayo?

The ease of navigations is definitely my favourite with Sagepay. Everything does what it says on the tin. I personally use this for taking payments, and that has never been easier. Review collected by and hosted on G2.com.

What do you dislike about Opayo?

There's only one thing I dislike about Sagepay, something I note regularly, and that is the inability to search for payment history outside of the pre-set periods. Only downfall. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

11/16/2021

"Solid payments processor"

4/5

What do you like best about Opayo?

Easy to view failed and successful transactions, see transaction details including fraud risks. Multi-currency processing is easy too. Intuitive and simple to use and set rulebases. Review collected by and hosted on G2.com.

What do you dislike about Opayo?

3D secure green shield doesn't always signify liability shift from the merchant. Rulebase settings can be confusing. Review collected by and hosted on G2.com.

Michelle S.

Training Specialist

Small-Business (50 or fewer emp.)

10/30/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Review on SagePay"

5/5

What do you like best about Opayo?

Once you know & understand the features of the program, it is comprehensive and detailed. The ability to add your Customers to the Debit order system, makes it easy to get paid on time! Netcash (SagePay) is a superb program. Review collected by and hosted on G2.com.

What do you dislike about Opayo?

The reporting can be in more detail per individual client Review collected by and hosted on G2.com.

Recommendations to others considering Opayo:

Use Netcash for peace of mind that your money paid or received will be safe. The debit order system is affordable and works great to ensure you receive payment on time. Knowing that the invoice you submit to your client, can be paid at the click of a button, creates authenticity and makes you a worthy Supplier. Review collected by and hosted on G2.com.

What problems is Opayo solving and how is that benefiting you?

Slow / slower paying Customers that go onto the Debit order system, takes the constant follow up for payment out of the regular conversations Review collected by and hosted on G2.com.

Melissa C.

Customer Service Specialist

Medical Practice

Small-Business (50 or fewer emp.)

2/13/2019

"Switched to Sage Paya and couldn't be happier - Excellent customer service and easy to use"

5/5

What do you like best about Opayo?

Our practice switched all our recurring and automated patient card transactions to Sage Paya and we couldn't be more thrilled with our experience. As a merchant we had many accounts to switch over and Sage Paya was extremely helpful in teaching us how to setup their system to work for us. We have now been using them for 4 months and it is extremely simple and user friendly. However the best part is their customer service. I have never encountered such amazing and thorough customer service. They as a company go the extra 10 miles for us to make sure we get what we are looking for. Travis Padilla at Sage is top notch and he has earned a merchant for life. Review collected by and hosted on G2.com.

What do you dislike about Opayo?

We would recommend setting up recurring account parameters be simpler to understand, interval is hard to understand. They helped explain it to us during setup but it could be a little clearer. Review collected by and hosted on G2.com.

Recommendations to others considering Opayo:

What problems is Opayo solving and how is that benefiting you?

We have been able to add recurring transactions of patients and easily been able to keep track of payments and declines. It is also very simple to stop a payment, void a transaction, and edit a recurring transaction. We also now can accept online payments on our website with their system. Review collected by and hosted on G2.com.

Meagan N.

Finance Administrator

Small-Business (50 or fewer emp.)

10/5/2019

"Easy to use. User friendly"

5/5

What do you like best about Opayo?

Easy to navigate. Speedy update response Review collected by and hosted on G2.com.

What do you dislike about Opayo?

None applicable at this time............ Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

6/10/2019

"Sage"

5/5

What do you like best about Opayo?

It's pretty simple to use, not really complicated. Step-by-step process. If you don't understand something, you can easily figure out the solution on your own. Review collected by and hosted on G2.com.

What do you dislike about Opayo?

Sometimes notes disappear and you cannot go back; you have to delete everything and start over, and it has no spell check. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

10/26/2018

"Very Basic"

3/5

What do you like best about Opayo?

There are not many things to like on this software, it is very simple and just serve it sole purpose only. Review collected by and hosted on G2.com.

What do you dislike about Opayo?

This software lacks many tools which can be found on other competitors software like graphical breakdowns of payments, taxes, reimbursement, overtime hours. Only one paycheck can be accessed at a time, its hard to open two pay stubs at a single time. Review collected by and hosted on G2.com.

Recommendations to others considering Opayo:

If you are looking for just payment solutions it can do the work, it compares to ADP payroll solutions in terms of functionality. Review collected by and hosted on G2.com.

What problems is Opayo solving and how is that benefiting you?

Rather than problem-solving it is just a payment solution and is not useful for other purposes. It does not have any additional benefits other than payment services. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

5/28/2019

"It works"

3.5/5

What do you like best about Opayo?

Flow is great. One of the oldest softwares that I can remember. User friendly. Review collected by and hosted on G2.com.

What do you dislike about Opayo?

Bogs down sometimes. Doesn’t do some things I need it to but I supplement. Review collected by and hosted on G2.com.

Sam B.

Owner

Small-Business (50 or fewer emp.)

7/27/2018

"Dumped Sage and moved on to something else"

0/5

What do you like best about Opayo?

I used Peachtree for 25 years, then it was bought by Sage. The software still had a lot of features I liked, it remained intuitive to use and I was used to using it. But because of Sage, I dropped it. Review collected by and hosted on G2.com.

What do you dislike about Opayo?

Sage skyrocketed the price, had terrible customer/tech support service (worst ever), and the answer for any issue was to spend more money on software or support. What was an affordable, feature rich product, became a VERY expensive product stripped of features unless higher prices were paid. Cost for service were even worse than the cost of the software and were often bundled. They were completely unresponsive to customer issues and I would never go back. Review collected by and hosted on G2.com.

Cormac h.

Small-Business (50 or fewer emp.)

7/17/2018

"Sage Payment Solutions"

5/5

What do you like best about Opayo?

Their customer service team was always able to help. Review collected by and hosted on G2.com.

What do you dislike about Opayo?

It's an expensive solution for customers that don't require the security. The ebizmarts integration software could be improved also. Review collected by and hosted on G2.com.