Most of the system works great. I’m on the older iPayables version, so there’s no OCR, which has caused a few issues for us. Overall, it’s a very stable system. When integration problems do come up, they’re usually on our end rather than on onPhase. Review collected by and hosted on G2.com.

Most of the issues are on my side, but I really dislike the five-window limit because we have so many items to go through. Also, without paying for OCR, we’ve run into quite a few problems and have had to find workarounds, especially when a high volume of invoices hits our imaged list. Review collected by and hosted on G2.com.

I appreciate that onPhase significantly limits the need for paper, as everything we need access to can be easily accessed. We use the cabinets for storing customer files, payment information, and accounts payable information, which solves the problem of document storage. Review collected by and hosted on G2.com.

I feel like support with onPhase used to be really good, but now I feel like people are overwhelmed, so that is something that could be improved upon. I also feel like the reporting aspects could be improved upon as well as document retention. And it's not always user-friendly when it comes to workflows for our credit applications. Review collected by and hosted on G2.com.

There is a history of transactions. This identifies who did what and when. There is a notes section that provides a space for the why. It is user friendly . Review collected by and hosted on G2.com.

Credit Memos / NON-PO invoices cannot reference or be associated with a PO for later look-up. It would be nice to have a reference # that would link or list associated transactions / invoices. Review collected by and hosted on G2.com.

Accessing invoices is really easy, and there are plenty of search options available to help you find your documents. Review collected by and hosted on G2.com.

There isn't an easy way to view and search help cases. Review collected by and hosted on G2.com.

I like onPhase's very easy-to-use interface, which makes navigating the payable system simple and stress-free. Additionally, the tech support is really awesome, providing great assistance whenever needed. I find the ad hoc reporting quite valuable, as it allows us to customize reports that aren't readily available, making data management more flexible and personalized. The initial setup process of onPhase was also a very easy process for our team. Review collected by and hosted on G2.com.

Sometimes we have trouble when an employee leaves and our system doesn't update quick enough, so it still goes to that person. However, it's nice that after we update our system, it reroutes the invoice. Review collected by and hosted on G2.com.

I like having the automation and all invoices for every branch in one place. Review collected by and hosted on G2.com.

Slow to load sometimes, but that could be because of our location. Review collected by and hosted on G2.com.

The integration into our system was very good Review collected by and hosted on G2.com.

Invoice copies were not readily available after they were submitted Review collected by and hosted on G2.com.

I appreciate that onPhase has completely eliminated the need for paper files, thus enabling our company to maintain a secure online site where multiple HR members can swiftly access necessary files. This not only enhances our accessibility but also improves overall file management efficiency. I love that we no longer require a locked room to store paper files, which has freed up valuable space and reduced security concerns related to physical files. Additionally, the initial setup of onPhase was very easy, making the transition smooth and hassle-free, which I find particularly beneficial. Overall, these features and ease of use mean I would highly recommend onPhase to others with confidence, as reflected in my willingness to give it a perfect recommendation score. Review collected by and hosted on G2.com.

I do not dislike anything about onPhase Review collected by and hosted on G2.com.

I love how onPhase simplifies document management, allowing us to track multiple documents and work orders seamlessly without excessive paper use. It's particularly noteworthy how easy it is to trace both new and old documents. The intuitive nature of onPhase is a significant advantage—I was able to learn the software effortlessly from my first day at work, highlighting its user-friendly design. Additionally, I really enjoy how onPhase facilitates seamless document filing and retrieval, which makes accessing older documents incredibly straightforward. Its modern and seamless technology compared to our previous system, Treeno, was a compelling reason for us to switch, indicating a substantial upgrade in operational efficiency and user experience. Review collected by and hosted on G2.com.

I dislike how I didn't know about this software sooner! Review collected by and hosted on G2.com.

You can upload PDFs and add markups through OnPhase. Review collected by and hosted on G2.com.

I can’t move a PDF file from Outlook to import it into OnPhase. Review collected by and hosted on G2.com.