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OneBill Reviews & Product Details

OneBill is an end-to-end billing & monetization platform for global scale. Businesses across regions trust OneBill to power their entire billing & monetization lifecycle, from subscriptions to sophisticated usage-based pricing models, product catalogs to bundles and offers, order fulfillment to user provisioning, quote-to-cash to AR management, accounting and taxes to revenue recognition, multi-org/ multi-tenancy to multi-currency pricing, self-signup to channel partner/ reseller enablement, customer portals to partner/ agent portals - all within a single unified platform.

Seller

OneBill Software

Discussions

OneBill Community

Languages Supported

Arabic, German, English, French, Spanish

Product Description

OneBill is the enterprise class Subscription Revenue Management Platform that has been designed to help evolving business demand. The platform is designed to handle with ease and efficiency for every aspect of your recurring revenue model business from personalized payment options, personalized billing, self-help portals, business integration and much more.

Overview by

Barathi Balakrishnan

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

8 months

View More Pricing Information

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OneBill Media

OneBill Demo - OneBill Billing and Revenue Management

OneBill’s Billing and Revenue Management (OneBill BRM) helps businesses to automate their billing, invoicing, revenue tracking, and payments while you focus on scaling your business. OneBill BRM's features include Usage Rating Engine, Taxation, Billing & Invoicing, and Accounts Receivable Rep...

OneBill’s Configure, Price, and Quote platform helps companies accelerate their sales operations by removing manual tasks and complexities from the sales process and delivering fast, error-free quotes and eliminating order errors. OneBill CPQ’s features include Product & Pricing Studio, Price...

OneBill Demo - Multi-Level Channel Partner Management

OneBill’s Multi-Level Channel Management (OneBill MLCM) helps companies bring their reseller or agent partners into one billing ecosystem, power their capabilities and ensure that their revenue is maximized. OneBill MLCM’s features include Hybrid Catalogue, White-Label Bill-On-Behalf-Of, Multi-...

OneBill Demo - OneBill Service Delivery Platform

OneBill’s Service Delivery Platform (OneBill SDP) helps businesses with seamless subscription activation experience for their customers. OneBill SDP’s features include Workflow Engine, Order Orchestration, Automated Service Fulfillment, Inventory Management.

OneBill’s Customer Relationship Management (OneBill CRM) helps companies efficiently manage customer interactions through the end-to-end revenue generation experience. OneBill CRM’s features include Service Desk, Self-Care Portal, and Storefront Shopping Cart.

OneBill Demo - OneBill Usage Rating Engine

OneBill's powerful usage rating engines helps businesses to track the usage of their products and services and bill accordingly.

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Erik C.

Small-Business (50 or fewer emp.)

8/8/2023

"An absolute joy to with."

5/5

What do you like best about OneBill?

-How user freindly it is

-The dashboard

-The flexibility

-How quickly the OneBill team makes changes when requested

-The vendor options for third party applications Review collected by and hosted on G2.com.

What do you dislike about OneBill?

I cannot think of any. My expectations have been met and exceeded. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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We are thrilled to hear that you find OneBill user-friendly and flexible, and that our team is responsive to your needs. We appreciate your feedback!

Chip G.

Small-Business (50 or fewer emp.)

7/17/2023

"Excellent product and support"

5/5

What do you like best about OneBill?

Flexible. Easy to use. Outstanding support when needed from the VP in CA Review collected by and hosted on G2.com.

What do you dislike about OneBill?

I'd like to clarify my complaint about slow service through the ticket system. The ticket that was opened Friday was resolved very quickly. Previous tickets that had slower response time are more than 3 months back. I checked the ticket system. So this has actually improved lately Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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We are thrilled to hear that you find OneBill flexible, easy to use, and that you received outstanding support from our team. We are constantly working to improve our response times and are glad to hear that you have noticed an improvement. Thank you for your feedback!

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

11/14/2023

"Cool features, easy to use. Somewhat customizable"

4.5/5

What do you like best about OneBill?

The format of creating a bill. I like that we can add our own products and have a formatting set for them as we want it. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Customer support is really unprofessional, not quick enough in response when it comes to urgent matters, and often times downright rude. This, in my opinion, is the largest fault OneBill has. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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We're glad to hear that you find our billing format easy to use and customizable. We appreciate your feedback about the customer support and will work to improve our response times and professionalism. Thank you for bringing this to our attention.

Malec S.

Bookkeeper

Small-Business (50 or fewer emp.)

12/6/2022

"One Bill has been a great addition to our business and customers."

4.5/5

What do you like best about OneBill?

I like the adaptability of the platform. It has a multitude of different use cases. Onebill can be used for any type of business-to-consumer platform. I appreciate all the integration that it has to offer from QuickBooks, to DocuSign, and even Fedex! I also appreciate the team at Onebil, as they were always so quick and helpful to any questions we had. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

My least favorite part of Onebill is the resell system. We had a couple of errors and difficulty figuring out how to change products and descriptions when also working with the reselling option. I think it could be a little more user-friendly on that front. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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Thanks for sharing,Malec, the team at OneBill is thrilled to receive such a great rating, thank you.

Shmuel R.

Small-Business (50 or fewer emp.)

6/7/2023

"Amazing Product, Does Everything that I Need!"

5/5

What do you like best about OneBill?

Excellent support and very helpful with setup. They customized it to meet my requirements. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

There are a few minor cosmetic stuff that just make more clicks then needed to search for certain things. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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It's great to hear that OneBill is helping you with proper telecom taxes, subscription tracking, and usage billing. We're glad to be able to make these processes easier for you.

Paula C.

Small-Business (50 or fewer emp.)

6/12/2023

"Everyday OneBill user. Data coordinator & report retrieval"

4/5

What do you like best about OneBill?

Robust data capture. Earnest tech support. Nice looking interface Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Tech support can take a while to fix an issue. But they want to help so that's good Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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We're glad to hear that you appreciate our robust data capture and tech support. We're constantly working to improve our response times to ensure that issues are resolved promptly.

Pamela S.

Small-Business (50 or fewer emp.)

6/6/2023

"Once set up works great."

4.5/5

What do you like best about OneBill?

Automatic tax calculations, reports, Ability to have number customer profiles - Agent,Reseller, Customer Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Customer Service is very slow to fix an issue. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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We're happy to hear that you are benefiting from OneBill's features such as automatic tax calculations and the ability to have different customer profiles. We apologize for the slow customer service response and are committed to improving our support system to better serve you.

Diane L.

Collection Manager

Small-Business (50 or fewer emp.)

12/7/2022

"Easy to understand Billing Platform"

4/5

What do you like best about OneBill?

One Bill is very user friendly. I did not have any training on it and was able to pick up most of it on my own. The canned reports are very helpful and were everything that I needed. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

(1) The inability to get a back dated aging report. If the last day of the month falls on the weekend, you are unable to capture the aging with the end of month date on Monday.

(2) We have found inaccruracies in the balances when payments are reversed.

(3) The version of One Bill that we are using don't have a place to document conversations with the customer so that you have a history. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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Hi Diane,

Thank you for your review. We're constantly trying to improve our product, so your input is valuable. We'll look closely at what you've said and see how we can improve things.

amir p.

Support Manager

Small-Business (50 or fewer emp.)

12/6/2022

"onebill keeping everything together"

4.5/5

What do you like best about OneBill?

that we are able to keep customer's information all in one place. We are able to customizable options and rules to enhance the customer's experience with our company. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

I dislike some of the logic that is there because it isnt my logic but it does keep me on my toes to also understand other's perspectives Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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Hi Amir,

Thank you so much for taking the time to provide feedback!

Philip L.

Customer Support and Cloud Technician Manager.

Small-Business (50 or fewer emp.)

10/19/2021

"OneBill to the rescue!"

5/5

What do you like best about OneBill?

Automation and customization make billing a breeze.

Starting from a quote to then processing an order and finally to invoicing is now orderly and streamlined.

Saving on manually calculating usage charges Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Phone support could be expanded, but they are responsive on tickets.

Modifying or cancelling subscriptions must be done individually. For our processes it would be helpful to be abel to do such tasks en masse. Review collected by and hosted on G2.com.

What problems is OneBill solving and how is that benefiting you?

Monthly recurring billing was a manual chore that was prone to have errors before we began using Onebill. Through its use, we now have a system that allows us to enter new billing quickly, activate it when we need to, and audit it afterward to ensure that we are accurately billing our customers. When there are errors, we can make the adjustments we need. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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Hi Philip,

We are thrilled that you were able to automate your operations with OneBill. Thank you for your suggestions. It sounds like you had some great suggestions, and we’ll consider them for future updates. We would love to hear more about your ideas, if you ever have any – please write us a message!