--- title: Novagems Reviews meta_title: 'Novagems Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Novagems works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 11 scale: '5' date_modified: '2026-08-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Novagems Reviews **Vendor:** novagems **Category:** [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 11 ## About Novagems Novagems is a workforce management platform built specifically for security guard companies, commercial cleaning businesses, healthcare facilities, and field service teams. It replaces disconnected spreadsheets, paper timesheets, and manual scheduling with a single system that handles everything from shift planning to client reporting. Security companies use Novagems to manage guard tours, verify patrol completion with GPS checkpoints, and deliver real-time proof-of-service reports to their clients. Cleaning companies use it to schedule crews across multiple job sites, track clock-in/clock-out with geofencing, and eliminate paper-based time tracking. Operations managers across both industries rely on Novagems to reduce overtime costs, prevent no-shows, and maintain full visibility into field operations from one dashboard. Core features include smart employee scheduling with automatic conflict detection and overtime alerts, real-time GPS tracking and geofencing for verified clock-ins, mobile patrol and guard tour monitoring using QR codes, NFC tags, and GPS checkpoints, digital timesheets that flow directly into payroll-ready reports, mobile incident reporting with photo and video evidence, digital task management and post orders delivered to employee devices, built-in team chat for real-time communication between guards, cleaners, and supervisors, and automated client reporting with dashboard analytics. Novagems is designed for companies managing field-based workforces across multiple sites — whether that means 10 guards at 3 locations or 500 employees across 50 sites. The platform scales with your operation and requires no long-term contracts. Available on Web, iOS, and Android, Novagems serves 500+ companies across North America. Pricing starts at $20 per active user per month, making it accessible for small security startups and established cleaning enterprises alike. The mobile app works offline and syncs automatically when connectivity returns, ensuring guards and cleaners in the field are never left without access to their schedules, tasks, or reporting tools. Whether you are looking for security guard management software, cleaning company scheduling tools, GPS-based employee tracking, or an all-in-one workforce management solution, Novagems provides the operational backbone that field service businesses need to run efficiently, retain employees, and win more contracts. ## Novagems Reviews ### 1. Not the Best, Not the Worst **Rating:** 2.5/5.0 stars **Reviewed by:** Scott S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Novagems?** Pretty nuetral across the platform right now. I am still currently learning more about the system. **What do you dislike about Novagems?** The inability to create a working "master" schedule like winteam or salesforce. The inability for the system to create a rolling over master for each site is too time consuming. The "method" used to create a "master" is unorthodox as it requires an update every 6 months. Shifts should be able to rollover with the ability to keep officers in that shift until they are removed or leave the company. **What problems is Novagems solving and how is that benefiting you?** Novagems is the standing platform right now, and its solving our security guard tracking needs. ### 2. Novagems is a great app with a great support team. **Rating:** 4.0/5.0 stars **Reviewed by:** Jean P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2024 **What do you like best about Novagems?** A medium sized business can utilize this app for so many beneficial functions. Scheduling, tour checkpoints, customizable reports, geofence location and tracking, license expiration notifications, and so much more. We love the cost and effectiveness at the current stage of our company growth and their support team is always willing to help. **What do you dislike about Novagems?** There are a few issues like logging you out of your mobile app if you log in to your back office. If you are a manager it's a separate app then the staff app but it limits you to function in place of your staff if for instance a manager has to cover their shift. Also, a field manager cannot make reports or check in's about a site or guard. If you need this app for parking management, say at a condo or plaza, you cannot log license plates and search past violations for that vehicle or person regarding trespassing. The time interval for checkpoints or tours can be a little confusing also. **What problems is Novagems solving and how is that benefiting you?** They solved break times in the past time with a time limit which helped our accounting team determine how much time needed to be deducted from their schedule. ### 3. Great features and accountability **Rating:** 4.5/5.0 stars **Reviewed by:** Travis H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Novagems?** The GPS tracking and geo-fencing is very helpful for employee and client accountability. Extremely easy to create tasks, patrol routes, and QR code tours. You can customize issue types and levels, which is incredibly useful for unique job sites. Many filter options for reporting allow you to adjust to your or the client's specific needs. It will enable you to store SOPs, images, and information easily accessed by employees. The customer service support is very helpful and always open to suggestions. Overall, it is the best scheduling, reporting, and patrol system I've ever used. **What do you dislike about Novagems?** There are some limitations on reporting and the ability to sort or remove issue types. The support team has been very responsive and working on a fix. It's not really a complaint since Novagems is always actively working to improve features based on feedback. **What problems is Novagems solving and how is that benefiting you?** Originally, we had some bugs with reporting, but they were quick to investigate and solve the issue. They have taken our feedback about reporting and other features, which they plan to implement. Very easy to work with Novagems support team. ### 4. Best App for scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Justus B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Novagems?** Love this app customer service is great. They also take recommendations and make the app better. Also love the GPS feature and scheduling feature **What do you dislike about Novagems?** Sometimes The app lags a little bit and wish we could scroll back the GPS tracking on a computer **What problems is Novagems solving and how is that benefiting you?** This app has made scheduling and coordinating off duty, Police and Security so much more easier. Also it gives our client ease to know that the officer was actually on site and the officer was moving around and doing his or her job . Also, the convenience of being able to download the timesheets is awesome ### 5. Completely Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Novagems?** What I appreciate most about Novagems is its user-friendly interface and the instant notications it provides for employees clocking in on time, being present on-site, and actively engaging in tasks. **What do you dislike about Novagems?** One aspect of Novagems that doesn't meet my expectations is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack competence in the area you need help. Thus resulting in a delay of hours or days to receieving a resultion. **What problems is Novagems solving and how is that benefiting you?** Our goal for this year was to become paperless and Novagems allowed us to do that at an affordable rate. ### 6. Novaggems Security Guard Software **Rating:** 4.0/5.0 stars **Reviewed by:** Albert D. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Novagems?** Reasonable price and fantastic customer service. **What do you dislike about Novagems?** Newer software has a lot of glitches. App is very hard on the battery life for phones in the field. **What problems is Novagems solving and how is that benefiting you?** Sheduling and employee tracking in one software at a reasonalble price. ### 7. Ok **Rating:** 4.5/5.0 stars **Reviewed by:** Milos N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Novagems?** Scheduling and reporting on a desktop computer have been a breeze since we have switched to Novagems. We can make week’s of schedule in advance with simple steps that are like a walk in the park **What do you dislike about Novagems?** Scheduling on a phone is not fun at all You are not able to see who is available to work **What problems is Novagems solving and how is that benefiting you?** It’s so easy to create and manage shifts now than it was before and the reports features give us valuable insights into our operations. It's been a game-changer for our business! But also we have issues with the servers lately ### 8. Harsh from Novagems **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Novagems?** Customer service. I like how quick and productive there team is, specifically Harsh. Whenever I face problem in Nova gems, he fix things for me in seconds. **What do you dislike about Novagems?** Nothing at the moment. If I have something I will reach out to you guys. **What problems is Novagems solving and how is that benefiting you?** It is solving my big headache about the scheduling and saving my time. ### 9. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Manmeet S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Novagems?** Easy-to-use interface, Streamlined workflow, Excellent customer support Pros: Robust features, Customizable options, Seamless integration with other tools **What do you dislike about Novagems?** Limited customization options, Occasional technical glitches, Steeper learning curve **What problems is Novagems solving and how is that benefiting you?** Scheduling and tracking ### 10. Great Tracking App **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham D. | Assistant Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Novagems?** User Friendly Reasonable Price Great supporting team **What do you dislike about Novagems?** No any major issues. All has been fixed with the team **What problems is Novagems solving and how is that benefiting you?** Tracking and scheduling the guards and providing usefull and easy reports ### 11. NovaGems is good but can use some updating **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Novagems?** Th novagems layout is nice and how they have it alphabetical. **What do you dislike about Novagems?** the manager app is not user friendly, request time off and request vacation time off **What problems is Novagems solving and how is that benefiting you?** Seeing when people accept shifts - [View Novagems pricing details and edition comparison](https://www.g2.com/products/novagems/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+08%3A32%3A53+-0500&secure%5Bsession_id%5D=72c7b971-bb3a-453f-9cc1-cbe64c810f9c&secure%5Btoken%5D=a5f51a8573a810334ac38417dbb4249d2947e02d96d2d2161f2514596b75adbb&format=llm_user) ## Novagems Features **Platform Basics** - Reporting - Dashboard - Performance - Activity Dashboard - Labor Cost Reporting **Platform Content** - Automation - File Sharing - Content Library **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal - Self Service Portal - Labor Management - Attendance Management - Employee Management - Shift Management - Payroll Management - Calendar Management - Communication Management - Compliance Management - Availability Management - Timesheet Management **Additional Functionality** - Sick Leave Tracking - Online Time Clock - Automated Scheduling - Overtime Calculation - Alerts/Notifications - Mobile Access - Customizable Reports - Schedule Distribution - Generative AI - Multi-Location - Reminders - Shift Scheduling - Reporting/Analytics - Labor Cost Calculator - Shift Swapping - Access Controls/Permissions - Messaging - Data Import/Export - Approval Process Control - Employee Database - AI Copilot - Mobile Alerts - Vacation/Leave Tracking - Activity Tracking - Drag & Drop - Biometric Recognition - API - Real-Time Notifications - Real-Time Data - Resource Allocation ## Top Novagems Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,645 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,697 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews)