--- title: Novagems Reviews meta\_title: 'Novagems Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 11 reviews by the users' company size, role or industry to find out how Novagems works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 11 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- # Novagems Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Novagems but has limited features. Are you part of the Novagems team? [Upgrade your plan](https://my.g2.com/novagems/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Novagems is a workforce management platform built specifically for security guard companies, commercial cleaning businesses, healthcare facilities, and field service teams. It replaces disconnected spreadsheets, paper timesheets, and manual scheduling with a single system that handles everything from shift planning to client reporting. Security companies use Novagems to manage guard tours, verify patrol completion with GPS checkpoints, and deliver real-time proof-of-service reports to their clients. Cleaning companies use it to schedule crews across multiple job sites, track clock-in/clock-out with geofencing, and eliminate paper-based time tracking. Operations managers across both industries rely on Novagems to reduce overtime costs, prevent no-shows, and maintain full visibility into field operations from one dashboard. Core features include smart employee scheduling with automatic conflict detection and overtime alerts, real-time GPS tracking and geofencing for verified clock-ins, mobile patrol and guard tour monitoring using QR codes, NFC tags, and GPS checkpoints, digital timesheets that flow directly into payroll-ready reports, mobile incident reporting with photo and video evidence, digital task management and post orders delivered to employee devices, built-in team chat for real-time communication between guards, cleaners, and supervisors, and automated client reporting with dashboard analytics. Novagems is designed for companies managing field-based workforces across multiple sites — whether that means 10 guards at 3 locations or 500 employees across 50 sites. The platform scales with your operation and requires no long-term contracts. Available on Web, iOS, and Android, Novagems serves 500+ companies across North America. Pricing starts at $20 per active user per month, making it accessible for small security startups and established cleaning enterprises alike. The mobile app works offline and syncs automatically when connectivity returns, ensuring guards and cleaners in the field are never left without access to their schedules, tasks, or reporting tools. Whether you are looking for security guard management software, cleaning company scheduling tools, GPS-based employee tracking, or an all-in-one workforce management solution, Novagems provides the operational backbone that field service businesses need to run efficiently, retain employees, and win more contracts. * * * Seller [novagems](https://www.g2.com/sellers/novagems) Discussions [Novagems Community](https://www.g2.com/products/novagems/discuss) Languages Supported English Overview by Himakshi | Novagems Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/novagems/pricing) ## Top-Rated Alternatives [ ![Rippling](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rippling") Rippling 4.8/5(13,212) ](https://www.g2.com/products/rippling/reviews) [ ![Paycom](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paycom") Paycom 4.5/5(6,852) ](https://www.g2.com/products/paycom/reviews) [ ![Connecteam](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connecteam") Connecteam 4.6/5(3,505) ](https://www.g2.com/products/connecteam/reviews) [ View All Alternatives ](https://www.g2.com/products/novagems/competitors/alternatives) ## User Insights Average based on 11 real user reviews. Implementation Time 1 month [Log in to unlock pricing and user insights](/login) SS Scott S. Operations Manager Mid-Market (51-1000 emp.) 8/6/2024 "Not the Best, Not the Worst" 2.5/5 What do you like best about Novagems? Pretty nuetral across the platform right now. I am still currently learning more about the system. Review collected by and hosted on G2.com. What do you dislike about Novagems? The inability to create a working "master" schedule like winteam or salesforce. The inability for the system to create a rolling over master for each site is too time consuming. The "method" used to create a "master" is unorthodox as it requires an update every 6 months. Shifts should be able to rollover with the ability to keep officers in that shift until they are removed or leave the company. Review collected by and hosted on G2.com. What problems is Novagems solving and how is that benefiting you? Novagems is the standing platform right now, and its solving our security guard tracking needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jean P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean P.") JP Jean P. Small-Business (50 or fewer emp.) 4/6/2024 "Novagems is a great app with a great support team." 4/5 What do you like best about Novagems? A medium sized business can utilize this app for so many beneficial functions. Scheduling, tour checkpoints, customizable reports, geofence location and tracking, license expiration notifications, and so much more. We love the cost and effectiveness at the current stage of our company growth and their support team is always willing to help. Review collected by and hosted on G2.com. What do you dislike about Novagems? There are a few issues like logging you out of your mobile app if you log in to your back office. If you are a manager it's a separate app then the staff app but it limits you to function in place of your staff if for instance a manager has to cover their shift. Also, a field manager cannot make reports or check in's about a site or guard. If you need this app for parking management, say at a condo or plaza, you cannot log license plates and search past violations for that vehicle or person regarding trespassing. The time interval for checkpoints or tours can be a little confusing also. Review collected by and hosted on G2.com. What problems is Novagems solving and how is that benefiting you? They solved break times in the past time with a time limit which helped our accounting team determine how much time needed to be deducted from their schedule. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Travis H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis H.") TH Travis H. Mid-Market (51-1000 emp.) 4/5/2024 "Great features and accountability" 4.5/5 What do you like best about Novagems? The GPS tracking and geo-fencing is very helpful for employee and client accountability. Extremely easy to create tasks, patrol routes, and QR code tours. You can customize issue types and levels, which is incredibly useful for unique job sites. Many filter options for reporting allow you to adjust to your or the client's specific needs. It will enable you to store SOPs, images, and information easily accessed by employees. The customer service support is very helpful and always open to suggestions. Overall, it is the best scheduling, reporting, and patrol system I've ever used. Review collected by and hosted on G2.com. What do you dislike about Novagems? There are some limitations on reporting and the ability to sort or remove issue types. The support team has been very responsive and working on a fix. It's not really a complaint since Novagems is always actively working to improve features based on feedback. Review collected by and hosted on G2.com. What problems is Novagems solving and how is that benefiting you? Originally, we had some bugs with reporting, but they were quick to investigate and solve the issue. They have taken our feedback about reporting and other features, which they plan to implement. Very easy to work with Novagems support team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Justus B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justus B.") JB Justus B. Mid-Market (51-1000 emp.) 4/24/2024 "Best App for scheduling" 5/5 What do you like best about Novagems? Love this app customer service is great. They also take recommendations and make the app better. Also love the GPS feature and scheduling feature Review collected by and hosted on G2.com. What do you dislike about Novagems? Sometimes The app lags a little bit and wish we could scroll back the GPS tracking on a computer Review collected by and hosted on G2.com. What problems is Novagems solving and how is that benefiting you? This app has made scheduling and coordinating off duty, Police and Security so much more easier. Also it gives our client ease to know that the officer was actually on site and the officer was moving around and doing his or her job . Also, the convenience of being able to download the timesheets is awesome Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nicholas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas B.") NB Nicholas B. Small-Business (50 or fewer emp.) 4/18/2024 "Completely Satisfied" 5/5 What do you like best about Novagems? What I appreciate most about Novagems is its user-friendly interface and the instant notications it provides for employees clocking in on time, being present on-site, and actively engaging in tasks. Review collected by and hosted on G2.com. What do you dislike about Novagems? One aspect of Novagems that doesn't meet my expectations is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack competence in the area you need help. Thus resulting in a delay of hours or days to receieving a resultion. Review collected by and hosted on G2.com. What problems is Novagems solving and how is that benefiting you? Our goal for this year was to become paperless and Novagems allowed us to do that at an affordable rate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AD Albert D. Director of Technology Mid-Market (51-1000 emp.) 8/7/2024 "Novaggems Security Guard Software" 4/5 What do you like best about Novagems? Reasonable price and fantastic customer service. Review collected by and hosted on G2.com. What do you dislike about Novagems? Newer software has a lot of glitches. App is very hard on the battery life for phones in the field. Review collected by and hosted on G2.com. What problems is Novagems solving and how is that benefiting you? Sheduling and employee tracking in one software at a reasonalble price. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MN Milos N. Small-Business (50 or fewer emp.) 4/8/2024 "Ok" 4.5/5 What do you like best about Novagems? Scheduling and reporting on a desktop computer have been a breeze since we have switched to Novagems. We can make week’s of schedule in advance with simple steps that are like a walk in the park Review collected by and hosted on G2.com. What do you dislike about Novagems? Scheduling on a phone is not fun at all You are not able to see who is available to work Review collected by and hosted on G2.com. What problems is Novagems solving and how is that benefiting you? It’s so easy to create and manage shifts now than it was before and the reports features give us valuable insights into our operations. It's been a game-changer for our business! But also we have issues with the servers lately Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shubham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham G.") G Shubham G. Small-Business (50 or fewer emp.) 4/30/2024 "Harsh from Novagems" 5/5 What do you like best about Novagems? Customer service. I like how quick and productive there team is, specifically Harsh. Whenever I face problem in Nova gems, he fix things for me in seconds. Review collected by and hosted on G2.com. What do you dislike about Novagems? Nothing at the moment. If I have something I will reach out to you guys. Review collected by and hosted on G2.com. What problems is Novagems solving and how is that benefiting you? It is solving my big headache about the scheduling and saving my time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Manmeet S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manmeet S.") MS Manmeet S. Small-Business (50 or fewer emp.) 4/4/2024 "Great software" 5/5 What do you like best about Novagems? Easy-to-use interface, Streamlined workflow, Excellent customer support Pros: Robust features, Customizable options, Seamless integration with other tools Review collected by and hosted on G2.com. What do you dislike about Novagems? Limited customization options, Occasional technical glitches, Steeper learning curve Review collected by and hosted on G2.com. What problems is Novagems solving and how is that benefiting you? Scheduling and tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Abraham D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abraham D.") AD Abraham D. Assistant Account Manager Mid-Market (51-1000 emp.) 4/10/2024 "Great Tracking App" 5/5 What do you like best about Novagems? User Friendly Reasonable Price Great supporting team Review collected by and hosted on G2.com. What do you dislike about Novagems? No any major issues. All has been fixed with the team Review collected by and hosted on G2.com. What problems is Novagems solving and how is that benefiting you? Tracking and scheduling the guards and providing usefull and easy reports Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/novagems/pricing) ##### Categories on G2 [Employee Scheduling](https://www.g2.com/categories/employee-scheduling-software) ##### Explore More [ENPS vs Kordiam: which newsroom management system is better for communications directors managing editorial workflows?](https://www.g2.com/discussions/enps-vs-kordiam-which-newsroom-management-system-is-better-for-communications-directors-managing-editorial-workflows)[For organizations with a mix of cloud and on-prem resources, how does JumpCloud specifically bridge the gap between these environments for identity and access management without requiring complex network configurations?](https://www.g2.com/discussions/for-organizations-with-a-mix-of-cloud-and-on-prem-resources-how-does-jumpcloud-specifically-bridge-the-gap-between-these-environments-for-identity-and-access-management-without-requiring-complex-network-configurations)[What are the most reliable endpoint security services based on reviews from enterprise security teams avoiding vendor lock-in?](https://www.g2.com/discussions/what-are-the-most-reliable-endpoint-security-services-based-on-reviews-from-enterprise-security-teams-avoiding-vendor-lock-in%20) [Which enterprise-grade digital advertising intelligence platforms work best for brands running heavy programmatic buys that need competitive spend data without paying for a custom data vendor?](https://www.g2.com/discussions/which-enterprise-grade-digital-advertising-intelligence-platforms-work-best-for-brands-running-heavy-programmatic-buys-that-need-competitive-spend-data-without-paying-for-a-custom-data-vendor%20)[Best operational risk tools for app developers](https://www.g2.com/discussions/what-are-the-best-operational-risk-tools-for-app-developers)[What's the leading network monitoring software for business use](https://www.g2.com/discussions/what-s-the-leading-network-monitoring-software-for-business-use) [Show MoreShow Less](javascript:void(0);)