What do you like best about NordPass Business?
First off, we appreciate how simple NordPass is to use. We were using LastPass before, but since the master account was tied to a former team member - and with growing concerns about security - we decided it was time to switch.
Compared to LastPass, NordPass feels much more straightforward. It doesn’t overwhelm you with endless customisation options, which can be a bit much, especially for small teams. In our case, all we really needed was something that makes logging into internal and client accounts quick and easy. While security is obviously super important, most people just want a tool that works without adding extra steps - and NordPass strikes that balance really well by keeping the essentials front and center and leaving the rest optional.
The second thing we like is the pricing. With LastPass, we were sharing one account across the whole company because of the cost (not ideal, we know). But with NordPass, we were finally able to give each team member their own account. It’s made things so much smoother, especially with everyone working from different locations and devices. Review collected by and hosted on G2.com.
What do you dislike about NordPass Business?
To start with, the registration process felt a bit tedious. I’m pretty comfortable with tools like 2FA and password managers in general, but even I found it a little confusing at times. And I noticed it was even more challenging for some of my teammates - at least three of them needed help over a call just to get signed up and understand how 2FA works. It might be worth offering clearer guidance or a bit more onboarding support for users who aren’t as tech-savvy.
I also remember getting tripped up during the initial setup when I was asked to create a "Master Password." That made sense - I figured it was the main password protecting everything else. But then I was prompted to create another password, and I wasn’t sure if it was supposed to be the same one or something different. I think the wording and explanations around that part could be a lot clearer, especially for users who are new to password managers or managing multiple accounts under one organisation.
Functionality-wise, there are a few things that could be improved. For example, I've run into a bug where clicking on a saved password link takes me to a broken URL - like it duplicates the address: https://www.myservice.com/login/https://www.myservice.com/login/. That can be frustrating, especially when the saved URL looks fine at first glance.
One of the more annoying issues is how often the browser extension logs me out during the day. In today’s fast-paced workflows, having to log back in repeatedly can really slow things down, especially with Electron-based apps and JS extensions already being a bit sluggish.
There’s also some interference when I’m using multiple password managers - sometimes the icons from different extensions overlap in form fields, which makes it hard to click the right one. It’d be great if NordPass could handle that a bit more gracefully.
Lastly, I’ve noticed NordPass sometimes shows up in every single field on forms, even when those fields clearly aren’t for login info. And occasionally it’ll pop up with a list of saved credentials when I’m just trying to fill out a basic contact form. It can get a bit overwhelming and distracting. Review collected by and hosted on G2.com.
