--- title: Nilex Service Platform Reviews meta_title: 'Nilex Service Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Nilex Service Platform works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 2 scale: '5' date_modified: '2026-09-23' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

Nilex Service Platform Reviews & Product Details

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Nilex Service Platform Reviews (2)

Reviews

Nilex Service Platform Reviews (2)

4.0
2 reviews
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Verified User in Management Consulting
IM
Verified User in Management Consulting
Enterprise (> 1000 emp.)
"ITSM solution for Business"
4/5
What do you like best about Nilex Service Platform?

The best part of Nilex is its wide variety of features like ticket management, asset management, service catalogue, API management, Knowledge base management, self-service portal and many more incorporated in one solution. Review collected by and hosted on G2.com.

What do you dislike about Nilex Service Platform?

The biggest drawback has been the customer support which is available up to a limited extent and only through email communication. Also, with every new release, it is a little unstable with the behavior. Review collected by and hosted on G2.com.

Verified User in Consumer Services
CC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Nilex service platform"
4/5
What do you like best about Nilex Service Platform?

Fully customizable for customer needs and develop modules according to ISTM standards. It follows best practice in development giving flexible and scalable handling system. Review collected by and hosted on G2.com.

What do you dislike about Nilex Service Platform?

Nilex is not a very stable system in my opinion. It's an unstable system with freezes and our support team doesn't like the navigation used in this particular Nilex. Review collected by and hosted on G2.com.

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What is Nilex Service Platform used for?

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