Netsurion Reviews & Provider Details

We had in place a log ingestion solution that was not easy to manage or get support. Most reporting/alerting that we wanted, or needed, required me to figure out. We were looking for a partner to assist with our cyber needs and Netsurion is well known and respected within our industry. Review collected by and hosted on G2.com.

Regardless of whom we dealt with in the organization, Netsurion was always willing to cater to our needs of how we handled situations versus being forced to do things they way they preferred. They are also very low pressure in their approach to things and extremely pleasant to deal with. Review collected by and hosted on G2.com.

We have worked with EventTracker on multiple projects, and they have delivered above expectations every time. We have worked with them to integrate our CheckPoint Firewalls, VMware, IIS, F5, and most recently, our migration to O365 and Azure. We also used their managed SOC program, and they are top-notch. I have worked with other security SOC's, but the EventTracker team goes in-depth with not just here is a risk, but also what the remedy is and also the ability to stop it. Review collected by and hosted on G2.com.

One of my most favorite parts of the managed SOC was their quick response to a simulated hack we did. We had a company try to hack us, and once they were in our network, EventTracker was able to detect a malicious script and where they were heading in our network. Had this been an actual network breach, we would have been able to shut it down within minutes. They called us and emailed us quickly to alert us to take immediate action. This wasn't just a report the day after, and this was literally within minutes of a bad script being used in the network. Review collected by and hosted on G2.com.

SIEM Managed Service Review collected by and hosted on G2.com.

Service provided by Netsurion. Weekly report generally always on time and useful. Review collected by and hosted on G2.com.

EventTracker brings together all our Windows, Linux, network, security appliance and other sources of log data, along with IDS and vulnerability scanning. Timely alert emails to critical situations mean we don't have to stare at the system all day. Extremely powerful search capability through all the collected data, that received a significant performance boost with version 9's Elastic search.

They also have the managed SIEMphonic service, which provides periodic analysis and recommendations. Part of the flexibility comes from the custom integrations they will create, in the event you have a system type with which they have not already integrated. Review collected by and hosted on G2.com.

Search is extremely powerful, but lacks the simplicity of a general Web search system, e.g., Bing or Google. if you master Lucene query or the older filter criteria search, there shouldn't be much you can't quickly find. Review collected by and hosted on G2.com.

I have been using Event Tracker for the past 4 years. Their managed service provides me proactive updates regarding information security issues within our environment, which allows us to take action before they become corporate impacting incidents. I have found them to be very easy to work with and willing to go the extra mile when needed to address a security situation. The latest release is a significant upgrade in capability and speed, great work! Review collected by and hosted on G2.com.

I have deployed the solution in house and the required hardware was more than I originally allocated. I had to purchase additional hardware for the latest version. Review collected by and hosted on G2.com.

I like the idea that a separate entity is providing competent network overview services. We don't have the time to monitor activities the way EventTracker can for us. The way the network is operating and the traffic we're seeing is important information and I'm satisfied with the way they monitor and communicate Review collected by and hosted on G2.com.

The communications about new requests have not always been helpful. At times, we seem to have to work our misunderstandings out through two or three volley's of email or phone conversation. The responsiveness that they show when we ask for an alert or a report isn't always helpful for either party. They didn't fully understand what we were asking for and what we got didn't fulfill our needs. Review collected by and hosted on G2.com.

Out of the box, EventTracker gave us useful reports and alerts that enabled us to run our security program. Adding devices was easy and the support in setup and in managed services has been great. Building reports and alerts on top of the built-in reports have given us actionable items without tedious analytics. The routine report we get from the EventTracker managed services has A) Tuned annoying alerts and B) given our Engineers and Analysts more of their time back. They can focus on improvement projects, not just incident response and alert fatigue. Review collected by and hosted on G2.com.

Custom dashboards and searches are not as easy to build. You can build customized dashboards, but you will not get the freedom to build correlating dashboards that some others have. Review collected by and hosted on G2.com.

Our EventTracker team is very proactive and works diligently to keep us on track. Our monthly meetings are extremely productive. Our reports provide valuable information in both an executive summary and detailed log overview. Our ET team customized our daily reports to fit our needs. Our ET team is very responsive and is not afraid to reach out to us to accomplish their goals in protecting us. Review collected by and hosted on G2.com.

There isn't much to dislike with this solution. If anything I wish our SIEM could remediate issues on our behalf. Our ET solution does provide a detailed explanation on what measures should be taken to remediate the issue. Review collected by and hosted on G2.com.

SIEM simplified service is a great way to stay up on threats and ensure that knowledgeable people are helping provide a second set of eyes. Review collected by and hosted on G2.com.

This one is difficult to answer but if I had to pick one thing out notifications of events come in a little delayed. This is mitigated by creating special alerting to send more real-time alerts but at times you don't necessarily know what to watch until after you see it. Review collected by and hosted on G2.com.

The integrations from 3rd party systems helps show us the full picture of our security footprint, on-prem to Office 365. Support is very responsive to developing new integrations, if necessary. Review collected by and hosted on G2.com.

None come to mind. Most anything we've had an issue with has been corrected in a timely manner. Review collected by and hosted on G2.com.