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At a Glance
Market Segments
Mid-Market (52.9% of reviews)
Small-Business (43.3% of reviews)
Entry-Level Pricing
Starting at £10.00 1 Users With One-Time Purchase
Starting at $24.90
NetSupport Manager
Star Rating
(18)4.7 out of 5
Market Segments
Mid-Market (52.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at £10.00 1 Users With One-Time Purchase
Learn more about NetSupport ManagerTeamViewer
Star Rating
(3,706)4.5 out of 5
Market Segments
Small-Business (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in "Ease of Use" with a score of 9.1, making it a favorite for small businesses looking for straightforward remote access solutions. In contrast, NetSupport Manager, while also user-friendly with a score of 9.4, is often noted for its more complex features that may require additional training.
- Reviewers mention that TeamViewer's "Quality of Support" is rated at 8.6, which some users find lacking compared to NetSupport Manager's impressive score of 9.7. Users on G2 highlight that NetSupport Manager provides more responsive and helpful customer service, particularly for troubleshooting issues.
- G2 users indicate that TeamViewer's "Multi-Monitor Support" is rated at 9.0, allowing users to easily navigate multiple screens during remote sessions. However, NetSupport Manager shines with its "Session Recording" feature, also rated at 9.0, which is praised for its reliability in capturing important interactions for future reference.
- Users say that TeamViewer's "Unattended Remote Access" feature, rated at 9.1, is particularly beneficial for IT support teams needing to access devices without user intervention. Conversely, NetSupport Manager's "Asset Management" feature, rated at 9.3, is frequently highlighted for its robust capabilities in tracking and managing IT assets effectively.
- Reviewers mention that TeamViewer's "File Sharing" capabilities, rated at 9.1, are user-friendly and efficient, making it easy to transfer files during remote sessions. In comparison, NetSupport Manager's "Remote Monitoring" feature, rated at 9.2, is often cited as a standout for organizations needing comprehensive oversight of their IT environment.
- Users report that TeamViewer's "Instant Messaging" feature, rated at 8.7, facilitates quick communication during remote sessions, which is essential for collaboration. However, NetSupport Manager's "Web Page Navigation" feature, rated at 9.6, is frequently praised for its seamless integration, allowing users to navigate the web without leaving the remote session interface.
Pricing
Entry-Level Pricing
NetSupport Manager
NetSupport Manager
Starting at £10.00
1 Users With One-Time Purchase
- All features are included.
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
NetSupport Manager
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.6
14
9.1
2,979
Ease of Use
9.4
14
9.1
3,122
Ease of Setup
9.2
6
9.1
925
Ease of Admin
9.3
5
8.9
677
Quality of Support
9.7
12
8.7
2,557
Has the product been a good partner in doing business?
Not enough data
8.6
634
Product Direction (% positive)
8.3
14
8.7
2,873
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
50
Not enough data
8.6
7
Not enough data
8.9
6
Monitoring and Management
Not enough data
9.2
49
Not enough data
9.2
49
Not enough data
9.0
50
Not enough data
9.1
50
Not enough data
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
7.9
7
Service Management
Not enough data
9.4
50
Not enough data
8.8
7
Not enough data
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Presenter Tools
Not enough data
8.9
863
Not enough data
8.5
786
Not enough data
9.1
935
|
Verified
Not enough data
8.8
834
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
809
|
Verified
Not enough data
8.7
792
|
Verified
Application Tools
Not enough data
8.8
870
|
Verified
Not enough data
8.9
825
|
Verified
Not enough data
8.7
807
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
38
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Monitoring - Network Monitoring
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Management
Not enough data
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Analytics - Network Monitoring
Not enough data
8.6
7
Not enough data
8.6
7
Security - Network Monitoring
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Network Performance - Network Monitoring
Not enough data
8.6
7
Not enough data
9.3
7
AI Automation - Network Monitoring
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Network Monitoring
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Asset Inventory
Not enough data
8.4
27
Not enough data
8.4
27
Not enough data
8.4
26
Not enough data
7.4
25
Not enough data
8.4
27
Generative AI
Not enough data
7.9
20
Not enough data
7.8
20
Agentic AI - IT Asset Management
Not enough data
8.0
15
Not enough data
8.0
15
Not enough data
8.2
15
Not enough data
7.8
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
7.9
15
Management
Not enough data
9.1
26
Not enough data
8.7
26
Not enough data
8.3
21
Not enough data
7.6
23
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
547
Not enough data
9.1
539
Not enough data
8.9
489
Not enough data
9.0
515
Not enough data
8.9
500
Not enough data
9.0
507
Maintenance
Not enough data
9.0
503
Not enough data
8.9
469
Communication
Not enough data
9.0
500
Not enough data
8.6
445
Not enough data
8.7
448
Not enough data
8.8
470
Security
Not enough data
9.0
462
Not enough data
9.0
467
Device Support
Not enough data
8.9
495
Not enough data
9.1
502
Not enough data
9.1
502
Performance
Not enough data
9.0
474
Administration
Not enough data
9.2
22
Not enough data
9.1
21
Not enough data
9.3
22
Security
Not enough data
9.2
21
Not enough data
8.9
19
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
29
Operating System
Not enough data
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Management
Not enough data
8.8
30
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
8.8
30
Security
Not enough data
8.7
29
Not enough data
8.9
31
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.2
19
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
10.0
5
8.8
1394
Not enough data
8.7
1305
9.7
5
8.6
1301
Not enough data
8.6
1282
Not enough data
8.7
1319
9.7
5
8.7
1392
10.0
5
8.9
1459
Platform
Not enough data
8.9
1407
Not enough data
8.7
1366
9.3
5
8.7
1331
10.0
5
9.1
1494
Security
Not enough data
8.6
1193
Not enough data
8.8
1339
Not enough data
8.7
1282
Categories
Categories
Shared Categories
NetSupport Manager and TeamViewer are categorized as Remote Desktop
Unique Categories
NetSupport Manager has no unique categories
Reviews
Reviewers' Company Size
NetSupport Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.3%
Consumer Goods
17.6%
Automotive
11.8%
Writing and Editing
5.9%
Textiles
5.9%
Other
23.5%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.8%
Alternatives
Discussions
What is NetSupport Manager used for?
1 Comment
MA
For remote control connection to Computer or SmartphoneRead more
NetSupport Manager has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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