What I like best about NetSuite is its ability to bring all core business processes into a single, integrated platform. It provides strong visibility across finance, operations, and supply chain, which helps improve decision-making and efficiency.

I especially value the flexibility of saved searches and reporting, which makes it easy to quickly access and analyze the data needed for day-to-day work. Review collected by and hosted on G2.com.

While NetSuite is a powerful and flexible platform, there are some limitations that can impact day-to-day usability.

One of the main challenges is with Saved Searches, particularly around complex criteria and advanced filtering. As requirements become more sophisticated, it can be difficult to build or maintain searches without workarounds, and performance can sometimes be impacted.

From a supply chain perspective, there are also limitations in inventory management and demand forecasting capabilities. Forecasting often requires additional customization or external tools to achieve higher accuracy and deeper predictive insights.

Overall, while NetSuite provides a strong foundation, some areas require enhancement or supplementary solutions to fully support advanced analytics and planning needs. Review collected by and hosted on G2.com.

What I like best about NetSuite is the ability to see financial, inventory, purchasing, and sales information in one place. It provides real-time visibility into our business, helps streamline month-end close and reporting, and allows us to analyze profitability by channel, customer, and product. The flexibility to create custom reports, saved searches, and workflows has been valuable in improving efficiency and decision-making. Review collected by and hosted on G2.com.

The biggest challenges are the complexity of reporting and the amount of setup required to support operational and financial analysis. Building meaningful reports often requires advanced knowledge of saved searches, custom records, and system configurations. Data integrity can also become an issue when processes are not standardized, and troubleshooting transaction flows across inventory, purchasing, fulfillment, and accounting modules can be time-consuming. Improvements to usability, reporting, and data management would significantly enhance the user experience. Review collected by and hosted on G2.com.

NetSuite has great reporting, especially for sales by item, transactions, inventory management, YOY item sales, and sales by customer. We use a lot of this information to help strategize for future-year sales and to support demand planning for our stores. The PO system is very user-friendly, and the overall system is highly customizable through custom reporting and saved searches. The platform is also scalable and well suited for growing businesses, and it can be tailored to meet the needs of different-size businesses through its many integrations and add-ons. They also offer live events with knowledgeable industry leaders, which can be invaluable depending on the topic. Review collected by and hosted on G2.com.

One issue is that it doesn’t connect with POS systems like Square or Shopify unless you purchase additional software, which defeats the purpose—especially when we’re already paying a high price for multiple systems. At the moment, we export our sales from Shopify and Square, then export and import our inventory from NetSuite back into Shopify and Square. Overall, that workflow is tedious and time-consuming.

The custom reporting options are great, but I wish there were a more user-friendly way to build, organize, and manage those reports. SuiteAnswers can be helpful, but if you don’t already have prior knowledge of how something works in NetSuite, it can be difficult to navigate and learn. The system can also run very slowly when generating reports. Review collected by and hosted on G2.com.

I like all the different modules included in Netsuite that can share data with each other. Our sales teams finds the opportunities section helpful in keeping track of new (and old) contacts and prospects. Review collected by and hosted on G2.com.

It's hard to customize certain areas without having to use custom scripts (that we can't do ourselves and have to use our Netsuite consultant to do this for us at an added cost). Review collected by and hosted on G2.com.

Integrations, the finance tracking for every job, the navigation throughout Netsuite is pretty easy (once you get going). The support we have had on getting into and using Netsuite has been amazing. Review collected by and hosted on G2.com.

One of the harder things at my job is when we put a job into Miter we have to wait until the next morning before it will show up in our other system. There is not much I dislike about Netsuite, so far. It has been working great since we got it. Learning it has taken a little bit. The mock cases we went through helped discover any issues we were having. Review collected by and hosted on G2.com.

I think NetSuite is a strong fit for complex business operations, and it gives a lot of flexibility to tailor it to how a business actually works, including connecting with outside vendors and syncing business data. That saves a lot of time. That's about where the positivity ends. Review collected by and hosted on G2.com.

While NetSuite is undoubtedly powerful for complex global operations, the daily user experience is hindered by an unintuitive, rigid UI and significant performance hurdles. Routine tasks often feel like tedious chores rather than streamlined workflows.

Key areas for improvement:

Inflexible Search & Navigation: The Global Search and Saved Search functions lack the agility of modern software. Designing a transaction search is a "needle in a haystack" exercise that often yields overwhelming, unfiltered results. Furthermore, the search is incredibly unforgiving; a single misspelling returns zero results rather than helpful suggestions.

Performance & Data Export Issues: The system can be sluggish when processing large datasets. A major pain point is exporting the General Ledger for auditors; the system often struggles with high transaction volumes, requiring significant "finagling." We frequently have to manually piece data together in Excel to ensure everything ties back, which defeats the purpose of an automated ERP.

High Technical Barrier: The learning curve is exceptionally steep. Performing basic data imports or setting up essential transaction searches requires either specialized internal expertise, hours spent googling or asking AI (and hoping it gets it right) or expensive outside consultants. This reliance on third-party scripting for basic business needs highlights a major gap in out-of-the-box user-friendliness.

Misaligned AI Integration: The current AI tools feel disconnected from practical daily needs. While they offer high-level financial interpretation, they fail to assist with "on-the-ground" friction points like navigating features, building reports, or simplifying data movement. When it takes hours of manual setup to move data in or out, and make sure you don't break anything, the platform's complexity begins to cost more in labor time than it saves in automation.

There are also better packages out there for billing and payments that work much smoother and easier than Netsuite. We integrate those instead. Review collected by and hosted on G2.com.

As the Website Manager at BoxoUSA, I interact with NetSuite primarily as our central source of truth for inventory and product data. I feel that it is an incredibly powerful ERP system. While our operations team handles the financials, I rely heavily on its robust inventory management capabilities.

I specifically like how deep the customizations go with saved searches and workflows. I use custom saved searches daily to pull accurate SKU data, pricing tiers, and stock levels so I can ensure our e-commerce storefronts are perfectly aligned. Their new AI integration has also been a great addition, making it much easier to learn how to build complex queries and navigate the platform efficiently. Finally, the support is top-notch; if I ever hit a snag pulling product data for the website, I can easily jump on a live chat or open a ticket directly within the system. Review collected by and hosted on G2.com.

No single person can know everything about NetSuite; it’s simply too vast of a system. As a Website Manager, I find it difficult to navigate the Suite Answers pages when I’m looking for specific instructions on how to adjust inventory data fields or e-commerce sync settings. Without proper training, it’s easy to pull the wrong product data.

It also feels like many of the features or settings you’d want aren’t located where you would expect them to be. There isn’t one central place to enable a feature for product listings; instead, settings can be tucked away in obscure parts of the platform. I really wish there were an AI chat assistant I could ask questions to directly from any page to help me find the specific website-related data I need. Review collected by and hosted on G2.com.

I use NetSuite mainly for its CRM, and I am very satisfied with it because everything is going very well. I appreciate the ease of use of the tool, which is very user-friendly. What I like about NetSuite is that you can look at the KPIs, the number of sales every month, and the number of appointments booked. We have access to opportunities generated by lead, which I find really impressive, especially when you are in sales. NetSuite allows me to have a clear view of my pipeline and a complete history of recorded discussions and activities, which makes my sales strategy very effective. I use the Safe Search feature extensively to classify accounts by revenue, industry, and number of employees. Thus, when I contact a client, I can have a coherent conversation and offer them suitable services. I also use NetSuite with Zoom Info to access more information on each account, which better adapts my sales approach, and I am also very satisfied with it. Review collected by and hosted on G2.com.

When we enter our call and email activities, it is not automatic; we have to enter them manually. It is time-consuming, and each day, we can spend several hours at the end of the day entering our activities. Compared to HubSpot where everything is automated, NetSuite could improve this aspect to avoid these repetitive tasks. Review collected by and hosted on G2.com.

I find NetSuite very easy to navigate, which helps me quickly locate the accessories and company details I need. I like how straightforward it is to use and to filter for the specific information I’m looking for, and I also appreciate the ability to customize the page. In particular, customizing the homepage so it includes all the necessary shortcuts is especially useful for me. Review collected by and hosted on G2.com.

I think the latency and overall processing speed could be improved, because it sometimes takes a bit too long to process tasks and respond. Review collected by and hosted on G2.com.

NetSuite is one of the best ERP I have used. The UI is friendly. The font is not too formal. It can integrate with several other applications seamlessly that saves me hours each week. I like that the box in a transaction where you enter an amount can act like a calculator - it's an unexpected but useful feature! The drag-and-drop feature in Journal, Bill, etc modules is very convenient. Review collected by and hosted on G2.com.

NetSuite can be irritating sometimes, to be honest. There are some limitations especially when it comes to multi-book setup that cause issues later without knowing it at a time.

As advanced as NetSuite is, as complicated as it can be as well. The user is required a proper training in order to understand the system and optimize the features.

NetSuite can sometimes be slow and delayed as well, especially in Advanced Intercompany Journal Entry module. And if we make a copy of an existing AIJE, the account in lines twitches and sometimes changes itself when we click enter from one line to another. That causes a little bit f extra time to double check before saving the transaction. And if we missed it, it will cause the issue later when presenting a report to an executive. Review collected by and hosted on G2.com.