# Quadient Reviews **Vendor:** Quadient **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 2.4/5.0 **Total Reviews:** 22 ## About Quadient Quadient offers a comprehensive suite of software solutions designed to enhance mailing, shipping, and logistics operations for businesses of all sizes. These solutions streamline processes, improve efficiency, and ensure compliance with regulatory standards. Key Features and Functionality: - Docsecure: A cloud-based application that ensures mail piece integrity for folder-inserter users. It records the preparation of all mail pieces, ensuring that incomplete mail sets are completed before mailing. This helps businesses meet regulatory compliance requirements and secure personal information during the mail preparation process. - MAS - FUSION: A state-of-the-art software system for mailing, shipping, and logistics. It offers features such as postage accounting by cost center, high-volume shipping and mailing management for distribution centers, and desktop shipping solutions for multiple locations. - myEquipment E-Services: This service allows remote communication with Quadient through the mailing system console. It enables users to update postal rates, download software or feature upgrades, and analyze system performance, thereby simplifying the use and maintenance of mailing systems. Primary Value and Solutions Provided: Quadient's software solutions address the complexities of modern mailing and shipping operations by automating processes, ensuring data security, and maintaining compliance with regulatory standards. By integrating these solutions, businesses can achieve greater operational efficiency, reduce manual errors, and enhance the security of their communications. This leads to cost savings, improved customer satisfaction, and a more streamlined workflow. ## Quadient Pros & Cons **What users like:** - Users appreciate the **ease of use** of Quadient, streamlining the process of handling large volumes of mail. (1 reviews) - Users appreciate the **easy integrations** offered by Quadient, which enhance the user experience and simplify coding tasks. (1 reviews) - Users appreciate the **excellent UI** of Quadient, which encourages seamless coding integration through fast assistance. (1 reviews) **What users dislike:** - Users face **poor customer support** with Quadient, struggling with slow responses, long approval times, and unresolved issues. (3 reviews) - Users face significant **shipping issues** , including delays, poor communication, and frustrating contract complexities with Quadient. (2 reviews) - Users express frustration over **extra charges for exceeding customer limits** , experiencing delays and dissatisfaction with Quadient's service. (1 reviews) - Users find **label issues** with Quadient, feeling misled about label compatibility and frustrated by contract restrictions. (1 reviews) - Users express frustration over Quadient's **limited customer access** , facing additional fees and lengthy approval processes for expansion. (1 reviews) - Long Waiting Time (1 reviews) - Users face **order management issues** , experiencing frustrating contract extensions and poor customer support when fixing their machines. (1 reviews) - Users experience **return issues** with Quadient, facing delayed billing and unresponsive customer service when seeking help. (1 reviews) ## Quadient Reviews ### 1. Seamlessly Reduces Errors and Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Quadient?** I like that Quadient is simple to use, which is very important for my tasks in Accounts Payable. It helps reduce errors and saves time, making my workflow more efficient. It's also very easy to get others' sign-off and approval, which streamlines our processes. I appreciate the alert system that notifies me when I need to sign off or get someone else's approval, as these reminders are really helpful and prompt quicker responses from people. Moreover, the initial setup of Quadient was very easy. **What do you dislike about Quadient?** Data entry downloaded onto staff. That takes a little time to learn the new system. **What problems is Quadient solving and how is that benefiting you?** Quadient reduces errors and saves time. It makes it easy to get others' sign-off and approval with alerts that enhance workflow and efficiency by prompting quicker responses. ### 2. Horrible Experience! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Quadient?** Nothing, it's been a horrible experience. **What do you dislike about Quadient?** Horrible experience! Quadient has a customer limit for their products where you can only enter in 50 of your customers, and that is all. If you want to have more than 50 customers entered, it's an extra fee. Additionally, we have been waiting for 2 months for quadient to increase our customer limit. The rep told us the process can take months to approve, which makes no sense. We will not be renewing our contract with them and we will be switching at our first opportunity. **What problems is Quadient solving and how is that benefiting you?** They provide postage services, but they do a horrible job servicing their customers. They have caused me more problems than they have solved. ### 3. Very goood software made my life very easy **Rating:** 4.0/5.0 stars **Reviewed by:** Harshit S. | Associate Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Quadient?** The UI of the software is very good , it compels me to integrate coding through the fast assistance of the software **What do you dislike about Quadient?** It could also have some AI plugins, through which we can use Flows very easily and could add data in the data master and use impositioning script. **What problems is Quadient solving and how is that benefiting you?** I am helping a US based firm to automate documents and templates. ### 4. Held us hostage with a broken postage machine until we signed a contract **Rating:** 0.0/5.0 stars **Reviewed by:** Brady J. | Vice President of Administrative Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Quadient?** nothing, they have had shady business practices for years and customer service is horrible **What do you dislike about Quadient?** They will make you sign contract extension before they fix anything, they always have a non-concurrent contract date for their service and for their machine so that you can't cancel one without the other, they will hit you with a massive charge for cancelling early and can just end up not fixing your broken machine if they don't feel like it. Calling them takes forever to get anyone on the phone. **What problems is Quadient solving and how is that benefiting you?** They charge you for using their postage machine. ### 5. Disappointing Experience with Quadient **Rating:** 0.0/5.0 stars **Reviewed by:** Stephanie F. | Administrator, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Quadient?** I would not recommend using Qadient at all. No upsides. **What do you dislike about Quadient?** We were assured by Quadient that we could use other labels besides theirs, which was a key factor in our decision to work with them. However, we discovered that the system is designed to only utilize their proprietary labels, contrary to their claims. When we attempted to cancel our account due to this misinformation, we were informed that we are stuck in a contract. This is extremely frustrating, especially since their assurances were a significant misrepresentation of their product. This experience has left us feeling misled and trapped in a contract based on false promises. We strongly recommend doing thorough research and seeking written guarantees before committing to Quadient’s services. **What problems is Quadient solving and how is that benefiting you?** They haven't solved any problems for us. ### 6. Fine except their billing and late fees **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Quadient?** Makes it easy to do large volumes of mail. **What do you dislike about Quadient?** They take 1-2 weeks to bill us, give us only 28 total days to pay, and don't deposit the check for 3-6 days after confirmed receipt. They charge us late fees for their slow time. Then they don't reply to our three emails following up in successive weeks asking for an explanation. **What problems is Quadient solving and how is that benefiting you?** We can stamp lots of checks quickly ### 7. Awful, wouldn't recommend to anyone. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Quadient?** There was nothing postive about our experience with quadient. **What do you dislike about Quadient?** Customer service is non-existant, you will wait on the phone for 30+ minutes to get a person and it will be the wrong department to then have to wait another 20+ minutes for the right person. The phone directory is awful, you never get connected to the right person. They charged us a late fee when we had started the cancellation process 2 weeks prior and didn't use out machine anymore. The company just seems like a scam and wouold charge us rediculous amounts of money. **What problems is Quadient solving and how is that benefiting you?** They didn't solve any problems, we will had to make trips to the post office because the machine didn't work right. ### 8. World's WORST Company to do business with **Rating:** 0.0/5.0 stars **Reviewed by:** Robert A. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Quadient?** Nothing! The are just hoping you don't realize your in a never ending lease w/ horrible service. RUN from this solution. **What do you dislike about Quadient?** The supplies were super expensive, support was slow and even more expensive. BEWARE of the LEASE - It's long and you can't get out of it without paying THROUGH THE NOSE. Plus, they wouldn't even show me how they calculated the 5x ish last payment. **What problems is Quadient solving and how is that benefiting you?** They were supposed to be a shipping and postage solution ### 9. Scam/extremely **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Quadient?** The meter mail machine was fine It worked . Ink was ridiculous $275.00 **What do you dislike about Quadient?** Contract was five years . Convinced employee of mine without revealing it was for 5 years. After five years . Still hard to get out of. Policies are ridiculous . You have to call 90 days prior to end of contract no sooner or later. You must call first.You than must fill out form they send.When you send form back hit reply Says their server is rejected your email it is not a safe server. If you do not fill out the form correctly. It's denied .they will charge you again on annual bases. You can not send the meter mail machine to them they will reject it. They are listed bbb with hundred complaints of the same thing. It's been going on for long time. Nobody does anything. I'm 64 been in business for 40 years. I have a credit score of 840. I'm all my time I have never delt with a company like this. It's just disgusting. **What problems is Quadient solving and how is that benefiting you?** None your on your own ### 10. They take your money and won't give it back! **Rating:** 0.0/5.0 stars **Reviewed by:** Stacey M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2023 **What do you like best about Quadient?** Phone support hours were extended outside the regular buisness hours, which was nice because I knew it would be a long time I spent on the phone trying to resolve my issue, so it wouldn't pull me away from real work being accomplished. **What do you dislike about Quadient?** Quadient double auto-billed my account in a month (and I was on a quarterly payment system), and when it was brought to their attention, I was given such a runaround where I would spend over an hour weekly on the phone (not on hold) trying to track down a check to rectify their mistake. I spent the last 9 months trying to get this corrected with submitted documentation a multitude of times and I eventually gave up, because it's simply not worth the trouble. I have to wonder if they make this so difficult just to keep from refunding you the money. **What problems is Quadient solving and how is that benefiting you?** Easier than going to the post office ### 11. Simple and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Leah D. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Quadient?** I like that we can utilize them for all of our shipping needs. Their products offer price-conscious solutions for any size business. It is easy to use and offers everything you might need to operate your business' shipping needs. **What do you dislike about Quadient?** I think it is an easy, intuitive system with no flaws I have encountered. Our firm has been happy with everything we have encountered thus far. **What problems is Quadient solving and how is that benefiting you?** We can handle all of our shipping needs in-house. So no more taking time to leave the office to address shipping issues. We can use our time more efficiently with Quadient. ### 12. Quadient Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sovit D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Quadient?** Quadient is a growing community which will help to create relationship between customer and service providers. **What do you dislike about Quadient?** Everything is fine in Quadient but they can focus on integration other application with quadient which will help to quadient grow more and more. **What problems is Quadient solving and how is that benefiting you?** It helps to communicate with new world of creating design or exploring with new technology. ### 13. Terrible experience **Rating:** 0.5/5.0 stars **Reviewed by:** Tim O. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Quadient?** Not much. They make equipment and ship it when you order it. **What do you dislike about Quadient?** First, rates have skyrocketed while service levels have decreased. They forced us to upgrade to equipment that does not work as well as our previous machine. And we had to pay far more. Then they notified us that some functions we had in the previous machine were no longer included. And the final straw, they removed our NEOPOST services and then offered to add them back at a crazy high rate. They have been rude and direct in their response sot our complaints. **What problems is Quadient solving and how is that benefiting you?** None ### 14. Great application to provide user their digital communication marketing in less time **Rating:** 5.0/5.0 stars **Reviewed by:** Shahnawaz K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Quadient?** This application enables users to efficiently deliver their digital marketing communications in a shorter timeframe and make work space a better environment for development. **What do you dislike about Quadient?** There is nothing dislike about the Quadient. Quadient is solving real world problem to minimise the paper work and make the world to have depends on digital to save the environment also. **What problems is Quadient solving and how is that benefiting you?** Streamlining Communication: Quadient helps businesses streamline their communication processes by centralizing and automating the creation, management, and delivery of various types of customer communications, such as invoices, statements, letters, and marketing materials. This reduces manual effort, improves accuracy, and enhances the overall efficiency of communication workflows ### 15. Great service! **Rating:** 3.0/5.0 stars **Reviewed by:** Ashley F. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Quadient?** Provides great service for shipping needs! We as a company use a lot of this service to mail clients/workers items. Great tool! Easier then having a worker manual do this. **What do you dislike about Quadient?** The expenses of the product and usage of this! **What problems is Quadient solving and how is that benefiting you?** Keeping organized, and keeping everything manageable. Turnover of staff and this helps us stay productive. ### 16. Don’t use this company! **Rating:** 0.0/5.0 stars **Reviewed by:** Jason S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2023 **What do you like best about Quadient?** One support person was helpful! But nothing worked and their company should not be able to do business. **What do you dislike about Quadient?** Quadient/Neopost is a terrible company with decieitful sales and no accountability. Don't make the same mistake my company did! Don't be a guinea pig! **What problems is Quadient solving and how is that benefiting you?** They were supposed to solve bulk mailing - but it was a trap and nothing worked! Waste of time and money. Look at Quadient reviews on BBB it's evident. ### 17. No more printing hassles with Quadient **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony I. | Planner, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2022 **What do you like best about Quadient?** It allows us to print documents from any computer, even from any cell phone. It also allows you to configure printing, placing printing rules such as number of pages limit per computer and many other rules that are determined in the system. It also has a control panel where we can monitor the computers and devices connected to the network, the documents in queue, the number of pages and much more. **What do you dislike about Quadient?** When there are many documents in queue, the system slows down and becomes cumbersome and does not allow to move to the next document to print, until the first one is cancelled and removed from the queue. I wish they would offer more printer configuration options, to be able to print to different types of printers and not just the models configured in the system. Their technical support did not respond diligently with the doubts we had at the beginning with the software configuration, so it took us time to get it up and running. **Recommendations to others considering Quadient:** Without a doubt it is a software that I would recommend, because it has allowed us to be much more efficient with the company's resources, achieving great savings in the paper we buy. We are also more efficient and productive, printing our documents quickly. **What problems is Quadient solving and how is that benefiting you?** We have had this software in the office for some time and have found it very useful to be able to print documents from any computer and even mobile devices that are configured within the platform. It is very easy to use and it certainly fulfills its function. Thanks to this software we can have much more control of everything that is printed within the offices, saving us a lot of money in paper invested in other activities that are not proper to the company. It has also allowed us to have more control and protection of our documents and information, since we can know what is printed from each computer or mobile device in the company. ### 18. Good option but flawed. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2021 **What do you like best about Quadient?** I like being able to weigh up and find different shipping options all in one place. I would say the upside of using Neopost/My Quadient is having your tracking information at your fingertips. **What do you dislike about Quadient?** While this program is worth the use, it has issues. One being it is online rather than a dedicated program which would make life simpler as far too many times their site just isn't working. The site is often slow to work, and when upgraded, they often leave out shipping methods we use every day (Media Mail). All shipping methods available through the postal service should always be included. Tracking a package takes a very long time in their system so I often copy the tracking information and track outside their system. **Recommendations to others considering Quadient:** Despite issues that Neoship occasionally have they are the best for USPS shipping. Other we've tried do not have the same capabilities and have never prompted us to consider leaving Neoship. **What problems is Quadient solving and how is that benefiting you?** I have no idea what they are doing to resolve issues. ### 19. Neopost isnt better than USPS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Quadient?** We like that its doest force us to lease the office. It simplified getting packages and mail out and prevented the occasional annoying trip to the post office to wait in line. **What do you dislike about Quadient?** There were a lot of challenges to using it. The device used to weigh and price your mail was far from perfect. Many times it was unable to print the shipping label that was needed. Furthermore, the stamping feature was also a bit janky and rarely stamped your letter the first time. **Recommendations to others considering Quadient:** If you have the patience to try a few times to get your mail stamped or a shipping label printed then this may be a good solution. But if you are close to a post office or have immediate access, then I wouldnt suggest neopost. **What problems is Quadient solving and how is that benefiting you?** The problem that was solved initially was the ability to stamp and send out mail without needing to lease the office. It allowed for many employees to spend more time in the office and keep pace on their more important tasks. ### 20. Technical Service when you need it! **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina V. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Quadient?** Technical service at Neopost is nothing short or fast and reliable! Working for a small business that heavily relies on mailing solicitations, having working and effective machinery to do so helps us out! When we have issues with our folder inserter, an email to Neopost and technical service is scheduled within the next 2-3 business days! We could not be more satisfied with this. **What do you dislike about Quadient?** There is not much dissatisfaction that I can say on behalf of Neopost. Their service on our office machine has always been greater than satisfactory! **What problems is Quadient solving and how is that benefiting you?** With Neopost, we are able to be fast and effective use of our office supplies. We are solving marketing effectiveness. Getting our business rolling with the use of our resources at a greater rate then average has proven to be beneficial for us. ### 21. NEOPOST - TIME SAVER! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Quadient?** OUR COMPANY USES NEOPOST TO SEND OUT OUR INVOICES TO OUR CUSTOMERS. IT IS VERY HELPFUL AND SAVES US A LOT OF TIME. WE NO LONGER HAVE TO PURCHASE BIG AMOUNTS OF PAPER, EVELOPES AND POSTAGE. WE STILL KEEP SOME ON-HAND BUT NOT LIKE BEFORE. **What do you dislike about Quadient?** NEOPOST CAN SOMETIMES BE UNRELIABLE UNFORTUNATELY. WE HAVE MOMENTS WHEN IT WILL NOT LOAD OR WHEN WE GO TO SEND AN INVOICE TO A CUSTOMER AND IT FOR WHATEVER REASON DOES NOT GO THROUGH. THEY DEFINITELY NEED TO WORK ON THEIR FEATURES BEING MORE RELIABLE. THEN WE WILL LOVE IT! **Recommendations to others considering Quadient:** I WOULD RECOMMEND NEOPOST BUT BE PATIENT AS THEY SEEM TO STILL BE WORKING THROUGH TECHNICIAL ISSUES. THEY DO SAVE US A LOT OF TIME AND MONEY WHEN THEY DO WORK. **What problems is Quadient solving and how is that benefiting you?** WE ARE SAVING A TON OF TIME WITH NOT HAVING TO PRINT OUT INVOICES, STUFF ENVELOPES, ADDRESS ENVELOPES, APPLY OUR POSTAGE AND GETTING THEM TO THE POST OFFICE TO GO OUT IN THE MAIL. WE HAVE REALIZED HOW MUCH TIME, EFFORT AND MONEY THIS WAS TAKING OF OUR EMPLOYEES. ### 22. Neopost allows us a way to process large amounts of mail in house **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Quadient?** The positives about using Neopost is having equipment on hand, such as the postage machine as well as folding and tabbing machines. **What do you dislike about Quadient?** Very sensitive equipment when moved or adjusted. **What problems is Quadient solving and how is that benefiting you?** We send out quite a bit of mail daily as well as thousands of marketing pieces every other month. Neopost prevents us from frequently having to take standard mail to the post office and prevents us from having to outsource bulk pieces of mail. ## Quadient Discussions - [Scott](https://www.g2.com/discussions/31147-scott) - 1 comment, 1 upvote - [View Quadient pricing details and edition comparison](https://www.g2.com/products/quadient-quadient/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+09%3A41%3A12+-0500&secure%5Bsession_id%5D=a327f15f-cfe1-4166-98b1-74f18b95ff33&secure%5Btoken%5D=a43b1b29b90e0100e1cc3ed68660c1df01c1b794230a0058d1d86793df7fd3b7&format=llm_user) ## Quadient Features **Labels** - Label Printing - Return labels - Bar codes **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products ## Top Quadient Alternatives - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (573 reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (308 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (255 reviews)