Neocase HR Power

4.8
(4)

Neocase™ Software is a leading provider of integrated HR and Finance service delivery solutions. It enables large and mid-size organizations to reduce costs, standardize processes and improve employee, customer and supplier relationships.

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Neocase HR Power Reviews

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Neocase HR Power review by User
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"Neocase Review"

What do you like best?

What I like best is the ease of use. Everything is organized and easy to see (my cases, my team, all cases). It is easy to search for closed cases (if you know the case #). The platform is quick and responsive. I like how the upgrade has made it easier to see who the case requestor is on the right hand side of a case. In the past before the upgrade the information such as emergency contact info and manager info was on the same panel - now this information is divided into tabs within the case.

What do you dislike?

I don't like that it is sometimes difficult to find a closed case by searching the case by name - if no case # is available. Sometimes there are too many results, sometimes there are none. IT can be difficult to figure out the right parameters for the search.

Recommendations to others considering the product

The product has been upgraded recently and it is now easier to use. I recommend taking any classes that may be available. AT my company there was a Beginner's User course as well as an Advanced User course. I have taken both and they have helped me with unlocking all the features that the platform has. For example, learning how to search for closed cases was a part of one of the courses. Learning how to use that feature has been very helpful.

What business problems are you solving with the product? What benefits have you realized?

I am currently solving onboarding issues, and in the past I was solving compensation problems. A benefit is that there is a record of the transaction that occurred.

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Neocase HR Power review by User
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"Help Desk"

What do you like best?

I like how simple this program is to use. It is easy to maneuver through cases or to find a ticket you need. It helps us communicate with several departments.

What do you dislike?

It seems like it does have a lot of glitches. Our supervisors spend a lot of time correcting errors such as adding in a new caller or someone not in the system. Also, when you close a case it sometimes causes duplicates.

What business problems are you solving with the product? What benefits have you realized?

We actually use this program in a technical support call center environment. It helps with communication and to be able to look up tickets easier.

What HR Case Management solution do you use?

Thanks for letting us know!
Neocase HR Power review by Andrea W.
Andrea W.
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"NeoCase for HR Operations"

What do you like best?

NeoCase is an organized program that is easy to run case reporting analysis

What do you dislike?

NeoCase can be a little slow at times, this is an issue can crash by the system.

What business problems are you solving with the product? What benefits have you realized?

Our HR Operations team uses this for personal HR inquires and automated cases.

Neocase HR Power review by User in Hospital & Health Care
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"NeoCase for HR Operations"

What do you like best?

NeoCase is a very organized program in which everything is well described. NeoCase is easy for running report from any driven case that operates through a system.

What do you dislike?

NeoCase often times have slow times and misrouted functions.

Recommendations to others considering the product

For more speeding functions

What business problems are you solving with the product? What benefits have you realized?

HR Centralization for Operations

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