--- title: Navvia Reviews meta\_title: 'Navvia Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 109 reviews by the users' company size, role or industry to find out how Navvia works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 109 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- ### Navvia Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** of Navvia, noting their friendliness and quick response times. [(2 mentions)](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218952&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Navvia, benefiting from its intuitive guides and helpful process templates. [(2 mentions)](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218583&qs=pros-and-cons#reviews) Users appreciate Navvia for its **step-by-step process management guidance** , enhancing operational efficiency and user experience. [(2 mentions)](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218919&qs=pros-and-cons#reviews) Users appreciate the **automation efficiency** of Navvia, which saves time by updating changes automatically throughout the process. [(1 mentions)](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1941936&qs=pros-and-cons#reviews) Users appreciate the **step-by-step guidance** of Navvia, simplifying their process management and operational tasks. [(1 mentions)](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218772&qs=pros-and-cons#reviews) Users face difficulties with **access restrictions** , making it hard to download and share process documents effectively. [(1 mentions)](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1941933&qs=pros-and-cons#reviews) Users find the **limited customization** options in Navvia restrict their ability to tailor the product to their needs. [(1 mentions)](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218549&qs=pros-and-cons#reviews) Users struggle with **difficulties in downloading and sharing process documents** , hindering collaboration and efficiency. [(1 mentions)](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218866&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Navvia ##### 1. Customer Support Users praise the **exceptional customer support** of Navvia, noting their friendliness and quick response times. [ See 2 mentions ](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218952&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Navvia - Great tool for building ITSM processes" What do you like about Navvia? I like how Navvia provides a step by step guide to building your processes for operations and service management. They provide all the ITSM processes ![SHILPA R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHILPA R.") SR SHILPA R. Enterprise (\> 1000 emp.) 4.5/5 "Great process design accelerator" What do you like about Navvia? It is easy to use and navigate. The process templates that they provide are really helpful when it comes to process design. It is a very smart tool an ##### 2. Ease of Use Users appreciate the **ease of use** of Navvia, benefiting from its intuitive guides and helpful process templates. [ See 2 mentions ](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218583&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Navvia - Great tool for building ITSM processes" What do you like about Navvia? I like how Navvia provides a step by step guide to building your processes for operations and service management. They provide all the ITSM processes ![SHILPA R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHILPA R.") SR SHILPA R. Enterprise (\> 1000 emp.) 4.5/5 "Great process design accelerator" What do you like about Navvia? It is easy to use and navigate. The process templates that they provide are really helpful when it comes to process design. It is a very smart tool an ##### 3. Process Management Users appreciate Navvia for its **step-by-step process management guidance** , enhancing operational efficiency and user experience. [ See 2 mentions ](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218919&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Navvia - Great tool for building ITSM processes" What do you like about Navvia? I like how Navvia provides a step by step guide to building your processes for operations and service management. They provide all the ITSM processes ![SHILPA R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHILPA R.") SR SHILPA R. Enterprise (\> 1000 emp.) 4.5/5 "Great process design accelerator" What do you like about Navvia? It is easy to use and navigate. The process templates that they provide are really helpful when it comes to process design. It is a very smart tool an ##### 4. Automation Efficiency Users appreciate the **automation efficiency** of Navvia, which saves time by updating changes automatically throughout the process. [ See 1 mentions ](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1941936&qs=pros-and-cons#reviews) See Related User Reviews ![SHILPA R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHILPA R.") SR SHILPA R. Enterprise (\> 1000 emp.) 4.5/5 "Great process design accelerator" What do you like about Navvia? It is easy to use and navigate. The process templates that they provide are really helpful when it comes to process design. It is a very smart tool an ##### 5. Ease of Work Users appreciate the **step-by-step guidance** of Navvia, simplifying their process management and operational tasks. [ See 1 mentions ](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218772&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Navvia - Great tool for building ITSM processes" What do you like about Navvia? I like how Navvia provides a step by step guide to building your processes for operations and service management. They provide all the ITSM processes ### Top Cons or Disadvantages of Navvia ##### 1. Access Restrictions Users face difficulties with **access restrictions** , making it hard to download and share process documents effectively. [ See 1 mentions ](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1941933&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Navvia - Great tool for building ITSM processes" What do you dislike about Navvia? One challenge my company faxed with this product was the inability to download and share the process document with ease as well as creating the variou ##### 2. Limited Customization Users find the **limited customization** options in Navvia restrict their ability to tailor the product to their needs. [ See 1 mentions ](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218549&qs=pros-and-cons#reviews) See Related User Reviews ![SHILPA R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHILPA R.") SR SHILPA R. Enterprise (\> 1000 emp.) 4.5/5 "Great process design accelerator" What do you dislike about Navvia? There are many limitations when it comes to customizations that you can do in Navvia. ##### 3. Process Management Users struggle with **difficulties in downloading and sharing process documents** , hindering collaboration and efficiency. [ See 1 mentions ](https://www.g2.com/products/navvia/reviews?filters%5Bsentiment_snippet%5D=1218866&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Navvia - Great tool for building ITSM processes" What do you dislike about Navvia? One challenge my company faxed with this product was the inability to download and share the process document with ease as well as creating the variou ## Top-Rated Alternatives [ ![Nintex](https://images.g2crowd.com/uploads/product/hd_favicon/6d05d223727de012d13b1eb6341b2deb/nintex-nintex.svg "Nintex") Nintex 4.3/5(1,322) ](https://www.g2.com/products/nintex-nintex/reviews) [ ![Kissflow](https://images.g2crowd.com/uploads/product/hd_favicon/556f5fda4738c6cc6194f324db366caa/kissflow.svg "Kissflow") Kissflow 4.3/5(591) ](https://www.g2.com/products/kissflow/reviews) [ ![Process Street](https://images.g2crowd.com/uploads/product/hd_favicon/1553722504/process-street.png "Process Street") Process Street 4.6/5(463) ](https://www.g2.com/products/process-street/reviews) [ View All Alternatives ](https://www.g2.com/products/navvia/competitors/alternatives) ![SHILPA R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SHILPA R.") SR SHILPA R. Data Quality Auditor Enterprise (\> 1000 emp.) 10/29/2024 "Great process design accelerator" 4.5/5 What do you like best about Navvia? It is easy to use and navigate. The process templates that they provide are really helpful when it comes to process design. It is a very smart tool and one feature that stands out for me is that if you make a change at one place, it automatically gets replicated throughout the process and saves you the time and effort of manually updating it everywhere. Navvia customer support is also great as they have a very quick turnaround time. Review collected by and hosted on G2.com. What do you dislike about Navvia? There are many limitations when it comes to customizations that you can do in Navvia. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? I am using it for my rapid process design workshops to redesign our ITSM processes Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-10424805/official_response/edit) Thank you for your feedback, Shilpa! We’re glad Navvia’s ease of use, process templates, and automated updates have enhanced your design work, saving you time. It’s also great to hear our support team met your expectations. We appreciate your input on customization options, feedback like yours is key as we work to improve. Thanks again for choosing Navvia! 11/18/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") AM Verified User in Media Production Enterprise (\> 1000 emp.) 11/18/2024 "Navvia - Great tool for building ITSM processes" 4/5 What do you like best about Navvia? I like how Navvia provides a step by step guide to building your processes for operations and service management. They provide all the ITSM processes with detailed and easy to use templates to serve as a roadmap for completing a wonderfully designed process document. I also loved the survey capabilities Navvia provides. Navvia also provides the best customer service of any company I've worked with. I give them an A++ on the friendliness and knowledge of the product their reps provide. Review collected by and hosted on G2.com. What do you dislike about Navvia? One challenge my company faxed with this product was the inability to download and share the process document with ease as well as creating the various workspaces and assigning access. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Navvia helped solve the issue of segregating the workspaces for various users to be able to collaborate, design and contribute to the creating various process docements. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-10525947/official_response/edit) Thank you for your thoughtful review! We’re glad to hear that Navvia’s guidance, templates, and customer service have been helpful to you. Regarding the challenges you mentioned with downloading process documents and managing workspaces, we’d love to understand more about the specific issues you faced. Please feel free to reach out so we can assist and improve your experience. Thanks again for choosing Navvia - we look forward to supporting your continued success! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 8/15/2023 "The best process design tool." 5/5 What do you like best about Navvia? It is user friendly. I have come acorss few process design tools but in-built Navvia sample templates, makes life much easier and save ton of time. The support team is also quick in respoding to questions and issues. I would rate this tool 8 out of 10. Review collected by and hosted on G2.com. What do you dislike about Navvia? As of now migrating existing process document and visio diagram into Navvia ( beta version) is complicated. It is easier to build a new process document and flowcharts instead of migrating existing visio diagram into it. I am looking forward this to improve in the final version. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Documenting the IT processes and providing access to stakeholders, and participants has become much more easier. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-8479004/official_response/edit) Hi! Thank you for taking the time to provide your valuable feedback about Navvia. We're sorry to hear that you're having trouble migrating your existing process documents and Visio diagrams into Navvia's beta version. We are actively working on improving the migration process to make it simpler and more streamlined. We hope that this will be resolved and will not be an issue in the final version. Have a great day! 10/28/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/16/2024 "Best Tool for BPM Implementation" 5/5 What do you like best about Navvia? The way the Workflows, RACI, Roles, Inputs, Outputs etc and other different sections are aligned and integrated. It was great customer support and very easy to implement. Review collected by and hosted on G2.com. What do you dislike about Navvia? Tool needs some updates to address minimal features, such as searching and sorting of the items added in the few sections Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Navvia is helping in intergrated all the process documents at one place. It has helped in breaking down the overall process into granular level with more clarity. It has also helped reducing the manual effort while doing documentation. The artefacts gets generated based on structured inputs under various categories which is best feature of Navvia. Overall we are happy that we selected Navvia for Business Process Management implementation. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-9661498/official_response/edit) Hi, thank you for your review! We strive for user-friendliness and appreciate you noticing the seamless workflow. We're also glad support and implementation went smoothly. We value your feedback on search/sort options and your suggestion is on our radar. We're thrilled Navvia is helping your organization! If you have any further questions or suggestions, please don't hesitate to reach out! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Megan F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan F.") MF Megan F. IT Performance Improvement Coordinator Enterprise (\> 1000 emp.) 12/14/2023 "Navvia is an excellent tool for creating detailed workflows and process documentation!" 4/5 What do you like best about Navvia? The step-by-step guides and tutorials provided by Navvia were particularly helpful to me and ensured that I could start documenting processes almost immediately, even with limited experience using this type of process documentation tool. The tool accommodates different methodologies, allowing us to tailor our approach to process documentation based on the unique needs of our teams. This flexibility has been a confidence booster, knowing that Navvia can evolve with us as our understanding and requirements grow. I've also found customer service immensely helpful and their support team has been patient, understanding, and responsive to my inquiries, providing guidance that has been instrumental in overcoming challenges and maximizing the tool's potential. Review collected by and hosted on G2.com. What do you dislike about Navvia? Navigating Navvia initially presented a learning curve for me as I delved into the realm of process documentation. As a newcomer to this tool, I found that acclimating myself to its interface took some time. The layout was intuitive, yet understanding where specific features were located and how to seamlessly navigate through the platform required a bit of exploration. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Streamlining integrations with other IT service tools, i.e. ServiceNow. I would like it if this process was a bit more clear and would like to resources be available to assist with navigating Navvia inside our Knowledge Base without having to contact customer service with each interface question. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-6617623/official_response/edit) Thank you for your positive feedback about Navvia, Megan! We're glad to hear that you found our step-by-step guides and tutorials helpful in getting started with process documentation. We appreciate your suggestion about providing more resources in our Knowledge Base to assist with navigating Navvia. We'll consider that and work on making more self-help materials available to our users. We're always here to help and provide guidance to ensure you get the most out of our tool. Thank you for choosing Navvia, and we look forward to continuing to support your process documentation needs! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/22/2024 "Has made process management so much easier" 4.5/5 What do you like best about Navvia? I love that we have access to industry standard templates all in one place. I also love how I can sit down and be intentional and guided when created a process. Review collected by and hosted on G2.com. What do you dislike about Navvia? The profile designer isn't the best but I've figured it out Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Process creation is a breeze now which was a huge road block in the past Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-9985100/official_response/edit) Hi We're so glad to hear that Navvia has made process management easier for you. It sounds like the pre-built templates and guided process creation have been especially helpful. We're aware that the process designer could use some improvements, but we're actively working on enhancing it. Stay tuned for updates! Have a great day! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/16/2024 "I work in IT as a business analyst" 5/5 What do you like best about Navvia? Documentation and effective tools within the program. Review collected by and hosted on G2.com. What do you dislike about Navvia? It can become hectic tryung to create new templates Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Documwntation processes Review collected by and hosted on G2.com. Show More 10/31/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite SC Sally C. Enterprise (\> 1000 emp.) 11/21/2023 "Could be more intuitive to use" 3/5 What do you like best about Navvia? I like the concept in theory which is that Navvia facilitates collaboration and tracks the process of requirements documentation, review, and sign off. Review collected by and hosted on G2.com. What do you dislike about Navvia? I found Navvia cumbersome to use and not very intuitive. For example, I didn't like that to be an approver for a document, you needed to be added to the group for that document, so if you have hundreds of documents, it would have to be done manually. This was a big pain point and barrier to adding more users to the system. Also, I had difficulty figuring out how to find the documents that I was looking - the navigation and filters weren't very intuitive. After trying a few times, I gave up. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? We need to ensure that business requirements are documented and sign-offs recorded for change control purposes. This benefits my team by keeping scope creep in check and keeping the stakeholders accountable for what they agreed to. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-8911437/official_response/edit) Thank you for your feedback regarding setting up approval groups. We're sorry to hear you're not finding this feature intuitive. Setting up approval groups should be a one-time effort, and we strive to make it as efficient and straightforward as possible. We would love to assist you in setting up approval groups for your organization. Please feel free to set up a time with our support team to help us better address the issue and find a suitable solution for you. Please feel free to contact us via the following email address: Support@Navvia.com. Wishing you a fantastic remainder of the week. Current UserValidated ReviewerIncentivizedSource: Seller invite MA Muhammad A. Business Systems Analyst Small-Business (50 or fewer emp.) 8/23/2024 "Great interface and super informative content!" 4.5/5 What do you like best about Navvia? I enjoyed the wealth of information and the user interface. It was very accessible and informative. Review collected by and hosted on G2.com. What do you dislike about Navvia? Nothing! It's great. I thought it was super easy to navigate and not tedious. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? It helped me understand the fundamentals of business process management in a holistic manner. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-10044435/official_response/edit) Hi Muhammad! We're so glad you enjoyed using the Navvia Process Designer! As you mentioned, the user-friendly interface can be a game-changer for understanding business processes. Having a clear understanding of these processes leads to greater efficiency and productivity. Have a great day! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Small-Business (50 or fewer emp.) 2/14/2024 "Evaluating the features, functionality, and usability of a product or service." 3.5/5 What do you like best about Navvia? The ability to customize processes and templates to align with specific business needs and industry requirements.I found Navvia's platform intuitive and easy to navigate, making it straightforward to design, document, and manage IT processes. A wide range of features for process modeling, workflow automation, and governance, allowing organizations to effectively Review collected by and hosted on G2.com. What do you dislike about Navvia? I encounter occasional performance issues, such as slow loading times or system glitches, which can impact user experience and productivity. Review collected by and hosted on G2.com. What problems is Navvia solving and how is that benefiting you? Navvia helps me streamline processes by providing tools for designing, documenting, and managing workflows. This increases efficiency and productivity as teams can easily collaborate and adhere to standardized procedures. We can deliver functional requirements documentation more effectively. We share working documentation with our team members to make the changes, and there is no need to install any application on the desktop. Review collected by and hosted on G2.com. Show More Response from Katherine Franco Rey of Navvia [Editedit](https://www.g2.com/survey_responses/navvia-review-9235766/official_response/edit) Thanks for sharing your valuable insights about Navvia with us. We appreciate your recognition of Navvia's user-friendly interface, customization features, and process streamlining benefits. We acknowledge the occasional performance issues you encountered, however, we encourage you to contact us as a slow response in a SAAS application may be related to personal network speed, computer performance or browser settings. You can reach us at this email address jwatson@navvia.com You can rely on us to resolve these issues and make your overall user experience better. 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