The G2 on NAVEX One

NAVEX One Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of NAVEX One, finding it highly intuitive and efficient for training. (11 mentions)

Users appreciate the intuitive and smooth user interface of NAVEX One, enhancing compliance and collaboration across departments. (5 mentions)

Users appreciate the intuitive design of NAVEX One, enhancing ease of use and navigation for compliance management. (4 mentions)

Users find NAVEX One to have easy navigation, making it user-friendly and straightforward for document management. (4 mentions)

Users praise the superb customer support of NAVEX One, highlighting helpful personnel and user-friendly experiences. (3 mentions)

Users find the excessive email notifications overwhelming, leading to frustration and a lack of direct agent support. (2 mentions)

Users experience poor customer support with NAVEX One, citing inadequate assistance and long response times. (2 mentions)

Users report a difficult setup due to poor support and lengthy pricing processes, leading to frustration. (1 mentions)

Users report experiencing Excel compatibility issues with NAVEX One, causing layout changes in their Word documents. (1 mentions)

Users express concerns about the expensive pricing of NAVEX One, finding it difficult to get assistance and information. (1 mentions)

Users experience frequent formatting issues with NAVEX One, leading to inconsistent document layouts and frustrations. (1 mentions)

Users find the inadequate reporting in NAVEX One lacking sufficient explanations for effective report management. (1 mentions)

Users find the learning curve challenging at first, but it becomes easier with experience over time. (1 mentions)

Users find NAVEX One not flexible enough to accommodate end-user requests, impacting customization and adaptability. (1 mentions)

Top Pros or Advantages of NAVEX One

1. Ease of Use

Users appreciate the ease of use of NAVEX One, finding it highly intuitive and efficient for training.

See 11 mentions

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Manik K.

Enterprise (> 1000 emp.)

5.0/5

"One stop for organization compliance training course"

What do you like about NAVEX One?

Smooth training courses at one place. There is no lag I felt ever wherein in some other products related to training courses I had restarted several t

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"NavexEX is a great system for use!"

What do you like about NAVEX One?

The ease and learning of the system is incredible!

2. User Interface

Users appreciate the intuitive and smooth user interface of NAVEX One, enhancing compliance and collaboration across departments.

See 5 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Platform for Managing Risk"

What do you like about NAVEX One?

NAVEX One has a number of highly useful features to manage and highlight risk. The ability to allocate cases to a variety of people in different areas

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you like about NAVEX One?

The system is easy to use. I tested via online & the call in, both were easy to use, call in personnel were helpful & pleasant.

3. Intuitive

Users appreciate the intuitive design of NAVEX One, enhancing ease of use and navigation for compliance management.

See 4 mentions

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Christina G.

Enterprise (> 1000 emp.)

4.5/5

"It was easy registering and setting up a new account."

What do you like about NAVEX One?

Easy to use, very user friendly. Having to set up all these new accounts upon hire has been confusing at times, not sure what each site is used for, f

Andrew B.

Enterprise (> 1000 emp.)

4.5/5

"Compliance Training Made Seamless"

What do you like about NAVEX One?

The userface for this product is very smooth looking. Our company recently switched to NAVEX from a competitor and I like the intuitive feel of NAVEX

4. Navigation Ease

Users find NAVEX One to have easy navigation, making it user-friendly and straightforward for document management.

See 4 mentions

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Christina G.

Enterprise (> 1000 emp.)

4.5/5

"It was easy registering and setting up a new account."

What do you like about NAVEX One?

Easy to use, very user friendly. Having to set up all these new accounts upon hire has been confusing at times, not sure what each site is used for, f

Leo S.

Enterprise (> 1000 emp.)

2.5/5

"suggestion - recently updated section- re: ADP PolicyTech"

What do you like about NAVEX One?

search engine is easy to use or navigate

5. Customer Support

Users praise the superb customer support of NAVEX One, highlighting helpful personnel and user-friendly experiences.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you like about NAVEX One?

The system is easy to use. I tested via online & the call in, both were easy to use, call in personnel were helpful & pleasant.

Alejandro T.

Enterprise (> 1000 emp.)

5.0/5

"System very complete to follow up and manage training, ethics awarness, and hotline issues."

What do you like about NAVEX One?

Easy-to-use software, customer support, training and awareness materials available

Top Cons or Disadvantages of NAVEX One

1. Email Notifications

Users find the excessive email notifications overwhelming, leading to frustration and a lack of direct agent support.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you dislike about NAVEX One?

Unable to talk to or email directly with an agent to assist with questions resulting from a test case submission.

Alejandro T.

Enterprise (> 1000 emp.)

5.0/5

"System very complete to follow up and manage training, ethics awarness, and hotline issues."

What do you dislike about NAVEX One?

Too many emails received and constant changes of account manager.

2. Poor Customer Support

Users experience poor customer support with NAVEX One, citing inadequate assistance and long response times.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

1.0/5

"I'VE TRIED FOR DAYS NOW TO CHANGE THE ACCOUNT ADMINISTRATOR AND SEEMS NOBODY CAN HELP"

What do you dislike about NAVEX One?

Customer service is crap, no attention, interest, insistance to fully satisfy us, the customers

Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

3. Difficult Setup

Users report a difficult setup due to poor support and lengthy pricing processes, leading to frustration.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

4. Excel Compatibility

Users report experiencing Excel compatibility issues with NAVEX One, causing layout changes in their Word documents.

See 1 mentions

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remedy m.

Mid-Market (51-1000 emp.)

2.5/5

"Page lay out issues after uploading the document"

What do you dislike about NAVEX One?

My page layout on the WORD document that i am uploading keeps changing. Not sure if it's a compatibility issue with my current version of MS WORD.

5. Expensive

Users express concerns about the expensive pricing of NAVEX One, finding it difficult to get assistance and information.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

6. Formatting Issues

Users experience frequent formatting issues with NAVEX One, leading to inconsistent document layouts and frustrations.

See 1 mentions

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remedy m.

Mid-Market (51-1000 emp.)

2.5/5

"Page lay out issues after uploading the document"

What do you dislike about NAVEX One?

My page layout on the WORD document that i am uploading keeps changing. Not sure if it's a compatibility issue with my current version of MS WORD.

7. Inadequate Reporting

Users find the inadequate reporting in NAVEX One lacking sufficient explanations for effective report management.

See 1 mentions

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Marco R.

Mid-Market (51-1000 emp.)

5.0/5

"Great evolution"

What do you dislike about NAVEX One?

Statistics: needed more explanations for managing reports

8. Learning Curve

Users find the learning curve challenging at first, but it becomes easier with experience over time.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Platform for Managing Risk"

What do you dislike about NAVEX One?

It can be a little clunky to begin with, understanding the various sections and elements of the platform. However once you are an established user, th

9. Limited Features

Users find NAVEX One not flexible enough to accommodate end-user requests, impacting customization and adaptability.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

2.0/5

"It's a pity NAvex is not able to make changes to the front-end"

What do you dislike about NAVEX One?

Not flexible enough for end-user requests

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Saumya R.

Enterprise (> 1000 emp.)

7/25/2023

"Review for navex one"

4/5

What do you like best about NAVEX One?

Compliance management easy to use proper distribution of data Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

High price in compare to competitive products Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

7/7/2023

"Navex review"

4/5

What do you like best about NAVEX One?

Navex can record the data while working simultaneously. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

The pricing of Navex one is more compared to other competitors Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

7/7/2023

"Extremely pleasant"

4.5/5

What do you like best about NAVEX One?

Good tool to use for comparing compliance norms for our clients.

However the workflow could improve a bit. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Slight improvement in workflow is required. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/22/2023

"Awesome Experience"

3/5

What do you like best about NAVEX One?

UI UX and the responsiveness of interface was superb. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Nothing as such of now. But if it could provide training videos for beginners for free it would help to grow both. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

1/17/2023

"Risk assesment solution for your Clinical Trial"

5/5

What do you like best about NAVEX One?

It integrates all levels of your management to analysis and compliance of Clinical Trial Risks. As we need to rate and monitor all risks at every stage of a clinical trial, Navex provided value with their great compliance reporting database. The team at Navex is really helpful and understand company needs. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

At this point, I cannot thunk of a downside to the software. It is a great tool for Risk Management. Review collected by and hosted on G2.com.

Ashish G.

Data Platform Consultant

Information Technology and Services

Small-Business (50 or fewer emp.)

2/28/2023

"One of the best Risk and Compliance management software with efficent reporting"

4.5/5

What do you like best about NAVEX One?

The tool help for the betterment and improvement of Organizational skills in every area ..from HR to critical decision making Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

I am very much happy with the tools and user-friendliness, expecting the future version to improve till now and be good with the tool. Review collected by and hosted on G2.com.

Thomas B.

Risk Advisory Manager

Enterprise (> 1000 emp.)

10/28/2022

"Navex One Review"

4/5

What do you like best about NAVEX One?

The most helpful portion of Navex One is the ability to create a streamlined workflow and the ease of implementing the systems and workflow seamlessly into teams. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

The only downside of using Navex One that I have seen was the ramp up that my team had in learning how to use and operate the system but this was a short time and then made our processes much easier. Review collected by and hosted on G2.com.