The G2 on NAVEX One

NAVEX One Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of NAVEX One, finding it highly intuitive and efficient for training. (11 mentions)

Users appreciate the intuitive and smooth user interface of NAVEX One, enhancing compliance and collaboration across departments. (5 mentions)

Users appreciate the intuitive design of NAVEX One, enhancing ease of use and navigation for compliance management. (4 mentions)

Users find NAVEX One to have easy navigation, making it user-friendly and straightforward for document management. (4 mentions)

Users praise the superb customer support of NAVEX One, highlighting helpful personnel and user-friendly experiences. (3 mentions)

Users find the excessive email notifications overwhelming, leading to frustration and a lack of direct agent support. (2 mentions)

Users experience poor customer support with NAVEX One, citing inadequate assistance and long response times. (2 mentions)

Users report a difficult setup due to poor support and lengthy pricing processes, leading to frustration. (1 mentions)

Users report experiencing Excel compatibility issues with NAVEX One, causing layout changes in their Word documents. (1 mentions)

Users express concerns about the expensive pricing of NAVEX One, finding it difficult to get assistance and information. (1 mentions)

Users experience frequent formatting issues with NAVEX One, leading to inconsistent document layouts and frustrations. (1 mentions)

Users find the inadequate reporting in NAVEX One lacking sufficient explanations for effective report management. (1 mentions)

Users find the learning curve challenging at first, but it becomes easier with experience over time. (1 mentions)

Users find NAVEX One not flexible enough to accommodate end-user requests, impacting customization and adaptability. (1 mentions)

Top Pros or Advantages of NAVEX One

1. Ease of Use

Users appreciate the ease of use of NAVEX One, finding it highly intuitive and efficient for training.

See 11 mentions

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Manik K.

Enterprise (> 1000 emp.)

5.0/5

"One stop for organization compliance training course"

What do you like about NAVEX One?

Smooth training courses at one place. There is no lag I felt ever wherein in some other products related to training courses I had restarted several t

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"NavexEX is a great system for use!"

What do you like about NAVEX One?

The ease and learning of the system is incredible!

2. User Interface

Users appreciate the intuitive and smooth user interface of NAVEX One, enhancing compliance and collaboration across departments.

See 5 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Platform for Managing Risk"

What do you like about NAVEX One?

NAVEX One has a number of highly useful features to manage and highlight risk. The ability to allocate cases to a variety of people in different areas

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you like about NAVEX One?

The system is easy to use. I tested via online & the call in, both were easy to use, call in personnel were helpful & pleasant.

3. Intuitive

Users appreciate the intuitive design of NAVEX One, enhancing ease of use and navigation for compliance management.

See 4 mentions

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Christina G.

Enterprise (> 1000 emp.)

4.5/5

"It was easy registering and setting up a new account."

What do you like about NAVEX One?

Easy to use, very user friendly. Having to set up all these new accounts upon hire has been confusing at times, not sure what each site is used for, f

Andrew B.

Enterprise (> 1000 emp.)

4.5/5

"Compliance Training Made Seamless"

What do you like about NAVEX One?

The userface for this product is very smooth looking. Our company recently switched to NAVEX from a competitor and I like the intuitive feel of NAVEX

4. Navigation Ease

Users find NAVEX One to have easy navigation, making it user-friendly and straightforward for document management.

See 4 mentions

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Christina G.

Enterprise (> 1000 emp.)

4.5/5

"It was easy registering and setting up a new account."

What do you like about NAVEX One?

Easy to use, very user friendly. Having to set up all these new accounts upon hire has been confusing at times, not sure what each site is used for, f

Leo S.

Enterprise (> 1000 emp.)

2.5/5

"suggestion - recently updated section- re: ADP PolicyTech"

What do you like about NAVEX One?

search engine is easy to use or navigate

5. Customer Support

Users praise the superb customer support of NAVEX One, highlighting helpful personnel and user-friendly experiences.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you like about NAVEX One?

The system is easy to use. I tested via online & the call in, both were easy to use, call in personnel were helpful & pleasant.

Alejandro T.

Enterprise (> 1000 emp.)

5.0/5

"System very complete to follow up and manage training, ethics awarness, and hotline issues."

What do you like about NAVEX One?

Easy-to-use software, customer support, training and awareness materials available

Top Cons or Disadvantages of NAVEX One

1. Email Notifications

Users find the excessive email notifications overwhelming, leading to frustration and a lack of direct agent support.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you dislike about NAVEX One?

Unable to talk to or email directly with an agent to assist with questions resulting from a test case submission.

Alejandro T.

Enterprise (> 1000 emp.)

5.0/5

"System very complete to follow up and manage training, ethics awarness, and hotline issues."

What do you dislike about NAVEX One?

Too many emails received and constant changes of account manager.

2. Poor Customer Support

Users experience poor customer support with NAVEX One, citing inadequate assistance and long response times.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

1.0/5

"I'VE TRIED FOR DAYS NOW TO CHANGE THE ACCOUNT ADMINISTRATOR AND SEEMS NOBODY CAN HELP"

What do you dislike about NAVEX One?

Customer service is crap, no attention, interest, insistance to fully satisfy us, the customers

Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

3. Difficult Setup

Users report a difficult setup due to poor support and lengthy pricing processes, leading to frustration.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

4. Excel Compatibility

Users report experiencing Excel compatibility issues with NAVEX One, causing layout changes in their Word documents.

See 1 mentions

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remedy m.

Mid-Market (51-1000 emp.)

2.5/5

"Page lay out issues after uploading the document"

What do you dislike about NAVEX One?

My page layout on the WORD document that i am uploading keeps changing. Not sure if it's a compatibility issue with my current version of MS WORD.

5. Expensive

Users express concerns about the expensive pricing of NAVEX One, finding it difficult to get assistance and information.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

6. Formatting Issues

Users experience frequent formatting issues with NAVEX One, leading to inconsistent document layouts and frustrations.

See 1 mentions

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remedy m.

Mid-Market (51-1000 emp.)

2.5/5

"Page lay out issues after uploading the document"

What do you dislike about NAVEX One?

My page layout on the WORD document that i am uploading keeps changing. Not sure if it's a compatibility issue with my current version of MS WORD.

7. Inadequate Reporting

Users find the inadequate reporting in NAVEX One lacking sufficient explanations for effective report management.

See 1 mentions

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Marco R.

Mid-Market (51-1000 emp.)

5.0/5

"Great evolution"

What do you dislike about NAVEX One?

Statistics: needed more explanations for managing reports

8. Learning Curve

Users find the learning curve challenging at first, but it becomes easier with experience over time.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Platform for Managing Risk"

What do you dislike about NAVEX One?

It can be a little clunky to begin with, understanding the various sections and elements of the platform. However once you are an established user, th

9. Limited Features

Users find NAVEX One not flexible enough to accommodate end-user requests, impacting customization and adaptability.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

2.0/5

"It's a pity NAvex is not able to make changes to the front-end"

What do you dislike about NAVEX One?

Not flexible enough for end-user requests

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Annabelle R.

Mid-Market (51-1000 emp.)

12/13/2023

"Streamlined Experience"

4/5

What do you like best about NAVEX One?

Confidence and confidentiality. Employees know they can call and voice their concerns outside the company. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

We cannot edit some of the reporting fields on our own, but our NAVEX team is helpful in making any needed changes. Review collected by and hosted on G2.com.

Manish A.

Enterprise (> 1000 emp.)

10/15/2023

"Efficient, readily comprehensible and presented in a concise manner"

4.5/5

What do you like best about NAVEX One?

This document management system is both budget friendly and user-friendly, offering customizable approval workflows and a useful questionnaire feature to facilitate employee information reviews, Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

The system is strong in document management but lacks interface cusomization. I' am unhappy with slow customer support causing sprint delays Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/17/2023

"NAVEX is a very user-friendly platform to raise consciousness on security matters across the org"

4.5/5

What do you like best about NAVEX One?

I like that NAVEX supports different formats for its security courses. The user can easily choose whether they prefer video, audio or read.

These courses can be really long, however, it helps a lot when there are exam-type sections that allow the user to test their knowledge. If they pass the exam, then they can skip to the next section. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

I think they could improve some content to use more videos instead of images, especially in illustrative content. Review collected by and hosted on G2.com.

Karuna K.

IT Manager

Enterprise (> 1000 emp.)

10/8/2023

"Good for compliance"

3.5/5

What do you like best about NAVEX One?

Create by a stronger corporate culture backed by business integrity.

Gain a comprehensive view of your GRC program.

Maintain global regulatory compliance.

Proactively address and mitigate. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Could be more interactive and easy to use. Review collected by and hosted on G2.com.

Pradipta P.

Mid-Market (51-1000 emp.)

6/28/2023

"Most easy to use Risk and Compliance management software for businesses."

5/5

What do you like best about NAVEX One?

1. Very easy to use.

2. One place we can manage all organization resources and users.

3. Great for the GRC planning.

4. The compliance videos are excellent.

5. Valuable content. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

1. Intuitive interface.

2. The reporting is clunky.

3. The phone support could be improved.

4. The cost is high.

5. Rather than these, I am pleased with the tool and expect the future version to be improved. Review collected by and hosted on G2.com.

Shaharyar A.

Director / Senior Lead Operational Risk Officer - Insider Threat

Enterprise (> 1000 emp.)

1/26/2023

"Fantastic GRC Platform"

5/5

What do you like best about NAVEX One?

It is very robust and has an abundance of customizations suitable for any organization. It is easily navigating and is a one stop shop for process, risks, and controls. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

It can be more user friendly and more productive with other competitors such as Archer GRC. Also, it is not much marketed thus is less able to be recognized amongst clients. Review collected by and hosted on G2.com.

Rohan S.

Software Engineer 1

Enterprise (> 1000 emp.)

1/24/2023

"Review for Navex One from User Perspective"

4/5

What do you like best about NAVEX One?

To create sustainability reports, it compares corporate, outsider, resource, and performance data. It gives better data security and an extremely customizable interface

Reporting that is feedback-driven makes possibilities and successes more apparent. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

We are not satisfied with its customer support as most of the time, resolution was not quick, which led to delays in the sprint.

The licensing cost is slightly higher than others offering similar functionality like oneTrust (which has more key functionalities).

UI required proper training by a person who is well aware of it, and often teammates used to struggle while checking the prod incidents Review collected by and hosted on G2.com.

vidushi c.

Software Engineer 1

Enterprise (> 1000 emp.)

1/22/2023

"Review for NAVEX"

4/5

What do you like best about NAVEX One?

Each component of the platform can function independently and focus on important ethical and legal compliance issues.

Our Risk Management analysis is much improved by the Ethics and Compliance platform. Additionally, it enables us to keep in touch with our team and report infractions of particular policies. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

It was challenging to explain the idea of Navex and how to use it to freshmen it should be more user friendly, there should be a guide or something for it.

But still it is better than serviceNow in compare to interface. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Enterprise (> 1000 emp.)

9/29/2023

"Great Risk Mgt Platform"

5/5

What do you like best about NAVEX One?

Navex One is a great solution for reporting, tracking, responding, and investigating! Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Nothing I can thing of. It is a great platform. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

6/28/2023

"One of the best GRC information system."

4.5/5

What do you like best about NAVEX One?

The best part about NAVEX is its efficient way of managing all the data in an analytical format that is easy to view and understand. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

The only disadvantage of NAVEX would be its pricing, since its priced higher than its competitors. Review collected by and hosted on G2.com.