NAVEX One Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of NAVEX One, highlighting its intuitive navigation and helpful resources. (12 mentions)

Users value the navigation ease of NAVEX One, highlighting its user-friendly interface and straightforward search functionality. (4 mentions)

Users appreciate the user-friendly interface of NAVEX One, praising its ease of use and navigation. (4 mentions)

Users value the automation in NAVEX One, significantly reducing manual effort and enhancing compliance management efficiency. (3 mentions)

Users praise the centralized compliance and risk management features of NAVEX One, streamlining processes effectively. (3 mentions)

Users report poor customer support from NAVEX One, facing inconsistent service and difficulty in reaching representatives. (4 mentions)

Users find the difficult setup for NAVEX One requires significant time and expert assistance, complicating initial use. (3 mentions)

Users often find NAVEX One expensive, with a complex pricing structure that poses a challenge for smaller businesses. (3 mentions)

Users find the steep learning curve for NAVEX One challenging, especially during initial setup and configuration. (3 mentions)

Users find a steep learning curve for advanced features, making initial use of NAVEX One challenging. (3 mentions)

5 Pros or Advantages of NAVEX One

1. Ease of Use

Users appreciate the ease of use of NAVEX One, highlighting its intuitive navigation and helpful resources.

See 12 mentions

See Related User Reviews

Thiago P.

Mid-Market (51-1000 emp.)

4.5/5

"Effortless and Clear Experience"

What do you like about NAVEX One?

The content is easy to follow, with clear explanations that make it practical to understand.

Ravi S.

Mid-Market (51-1000 emp.)

4.5/5

"Centralized Compliance Made Easy with Powerful Automation"

What do you like about NAVEX One?

Centralized compliance and risk management in one platform Strong incident and case management workflows Easy-to-use dashboards and reporting Autom

2. Navigation Ease

Users value the navigation ease of NAVEX One, highlighting its user-friendly interface and straightforward search functionality.

See 4 mentions

See Related User Reviews

remedy m.

Mid-Market (51-1000 emp.)

2.5/5

"Page lay out issues after uploading the document"

What do you like about NAVEX One?

ease of use. easy to navigate. user friendly

Verified User

Enterprise (> 1000 emp.)

4.0/5

"I was able to read and print the instructions for later use if needed."

What do you like about NAVEX One?

The most helpful or useful about Naves One is the ability to print the documents in pdf. It is very easy to navigate.

3. User Interface

Users appreciate the user-friendly interface of NAVEX One, praising its ease of use and navigation.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Platform for Managing Risk"

What do you like about NAVEX One?

NAVEX One has a number of highly useful features to manage and highlight risk. The ability to allocate cases to a variety of people in different areas

remedy m.

Mid-Market (51-1000 emp.)

2.5/5

"Page lay out issues after uploading the document"

What do you like about NAVEX One?

ease of use. easy to navigate. user friendly

4. Automation

Users value the automation in NAVEX One, significantly reducing manual effort and enhancing compliance management efficiency.

See 3 mentions

See Related User Reviews

Ravi S.

Mid-Market (51-1000 emp.)

4.5/5

"Centralized Compliance Made Easy with Powerful Automation"

What do you like about NAVEX One?

Centralized compliance and risk management in one platform Strong incident and case management workflows Easy-to-use dashboards and reporting Autom

Sonu S.

Enterprise (> 1000 emp.)

4.0/5

"Holistic Risk Management with Powerful Data Insights"

What do you like about NAVEX One?

Holistic View: It connects data from policy acknowledgements, training completion rates, incident reports (whistleblowing), and third-party risk asses

5. Features

Users praise the centralized compliance and risk management features of NAVEX One, streamlining processes effectively.

See 3 mentions

See Related User Reviews

Ravi S.

Mid-Market (51-1000 emp.)

4.5/5

"Centralized Compliance Made Easy with Powerful Automation"

What do you like about NAVEX One?

Centralized compliance and risk management in one platform Strong incident and case management workflows Easy-to-use dashboards and reporting Autom

Verified User

Enterprise (> 1000 emp.)

0.0/5

"Please make the search engine more user friendly."

What do you like about NAVEX One?

The favorite feature is a positive with the program.

5 Cons or Disadvantages of NAVEX One

1. Poor Customer Support

Users report poor customer support from NAVEX One, facing inconsistent service and difficulty in reaching representatives.

See 4 mentions

See Related User Reviews

Ravi S.

Mid-Market (51-1000 emp.)

4.5/5

"Centralized Compliance Made Easy with Powerful Automation"

What do you dislike about NAVEX One?

Limited customization in some workflows and reports Steep learning curve for advanced features User interface can feel complex for new users Some c

Sonu S.

Enterprise (> 1000 emp.)

4.0/5

"Holistic Risk Management with Powerful Data Insights"

What do you dislike about NAVEX One?

Cost and Pricing: It is frequently criticized for being expensive, and the pricing structure for different modules can be complicated or challenging t

2. Difficult Setup

Users find the difficult setup for NAVEX One requires significant time and expert assistance, complicating initial use.

See 3 mentions

See Related User Reviews

Ravi S.

Mid-Market (51-1000 emp.)

4.5/5

"Centralized Compliance Made Easy with Powerful Automation"

What do you dislike about NAVEX One?

Limited customization in some workflows and reports Steep learning curve for advanced features User interface can feel complex for new users Some c

Sonu S.

Enterprise (> 1000 emp.)

4.0/5

"Holistic Risk Management with Powerful Data Insights"

What do you dislike about NAVEX One?

Cost and Pricing: It is frequently criticized for being expensive, and the pricing structure for different modules can be complicated or challenging t

3. Expensive

Users often find NAVEX One expensive, with a complex pricing structure that poses a challenge for smaller businesses.

See 3 mentions

See Related User Reviews

Ravi S.

Mid-Market (51-1000 emp.)

4.5/5

"Centralized Compliance Made Easy with Powerful Automation"

What do you dislike about NAVEX One?

Limited customization in some workflows and reports Steep learning curve for advanced features User interface can feel complex for new users Some c

Sonu S.

Enterprise (> 1000 emp.)

4.0/5

"Holistic Risk Management with Powerful Data Insights"

What do you dislike about NAVEX One?

Cost and Pricing: It is frequently criticized for being expensive, and the pricing structure for different modules can be complicated or challenging t

4. Learning Curve

Users find the steep learning curve for NAVEX One challenging, especially during initial setup and configuration.

See 3 mentions

See Related User Reviews

Ravi S.

Mid-Market (51-1000 emp.)

4.5/5

"Centralized Compliance Made Easy with Powerful Automation"

What do you dislike about NAVEX One?

Limited customization in some workflows and reports Steep learning curve for advanced features User interface can feel complex for new users Some c

Sonu S.

Enterprise (> 1000 emp.)

4.0/5

"Holistic Risk Management with Powerful Data Insights"

What do you dislike about NAVEX One?

Cost and Pricing: It is frequently criticized for being expensive, and the pricing structure for different modules can be complicated or challenging t

5. Steep Learning Curve

Users find a steep learning curve for advanced features, making initial use of NAVEX One challenging.

See 3 mentions

See Related User Reviews

Ravi S.

Mid-Market (51-1000 emp.)

4.5/5

"Centralized Compliance Made Easy with Powerful Automation"

What do you dislike about NAVEX One?

Limited customization in some workflows and reports Steep learning curve for advanced features User interface can feel complex for new users Some c

Sonu S.

Enterprise (> 1000 emp.)

4.0/5

"Holistic Risk Management with Powerful Data Insights"

What do you dislike about NAVEX One?

Cost and Pricing: It is frequently criticized for being expensive, and the pricing structure for different modules can be complicated or challenging t

remedy m.

Lab Manager

Mid-Market (51-1000 emp.)

5/27/2025

"Page lay out issues after uploading the document"

2.5/5

What do you like best about NAVEX One?

ease of use. easy to navigate. user friendly Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

My page layout on the WORD document that i am uploading keeps changing. Not sure if it's a compatibility issue with my current version of MS WORD. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

Thank you for your feedback on the ease of use and navigation of NAVEX One. We understand the frustration of encountering layout changes when uploading documents and would like to assist. Please provide us with your contact information, access the NAVEX Global Community at https://support.navex.com/s/ or reach out to our support team directly at 1-866-297-0224, Press 3, and International Customer Support at +44(0)20 8939 1650 so we can help address this with you. We sincerely appreciate your feedback.

Verified User in Banking

Small-Business (50 or fewer emp.)

5/6/2025

"Ethics Hotline Test"

2.5/5

What do you like best about NAVEX One?

The system is easy to use. I tested via online & the call in, both were easy to use, call in personnel were helpful & pleasant. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Unable to talk to or email directly with an agent to assist with questions resulting from a test case submission. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

We're glad to hear that you found NAVEX One easy to use and that our call-in personnel were helpful and pleasant. We would be delighted to speak with you about your test submission and answer any questions you may have about NAVEX One. Please feel free to reach out to us at: https://www.navex.com/en-us/contact-us/. Thank you for sharing your feedback.

Marco R.

Head of Compliance Europe

Mid-Market (51-1000 emp.)

6/18/2025

"Great evolution"

5/5

What do you like best about NAVEX One?

Adaptability and vast offering of services globally Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Statistics: needed more explanations for managing reports Review collected by and hosted on G2.com.

Christina G.

PCA- Patient Care Associate

Enterprise (> 1000 emp.)

11/30/2024

"It was easy registering and setting up a new account."

4.5/5

What do you like best about NAVEX One?

Easy to use, very user friendly. Having to set up all these new accounts upon hire has been confusing at times, not sure what each site is used for, for example. But everything is starting to fall into place. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Nothing I dislike as of now. I like the idea of a platform that I can voice my opinion/concerns. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

Thank you for your positive feedback! We're thrilled that you appreciate the platform's ease of use and the opportunity to voice your concerns. If you ever encounter any issues or have suggestions for improvement, feel free to let us know. We're always looking for ways to enhance the user experience.

Andrew B.

Education Liaison

Enterprise (> 1000 emp.)

9/24/2024

"Compliance Training Made Seamless"

4.5/5

What do you like best about NAVEX One?

The userface for this product is very smooth looking. Our company recently switched to NAVEX from a competitor and I like the intuitive feel of NAVEX more. It is easy and efficient to stay compliant with company policies as they are made or updated. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

The only thing to dislike about NAVEX is that the policies themselves are often tedious to go through. NAVEX has done all they can to make it as painless as possible, but often still a drag. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

We're glad to hear that you find the user interface of NAVEX One smooth and intuitive. We understand that policy review can be tedious, and we’re constantly working to make it as seamless as possible. Your feedback is important to us in our ongoing efforts to enhance the user experience.

Leo S.

Manager

Enterprise (> 1000 emp.)

1/14/2025

"suggestion - recently updated section- re: ADP PolicyTech"

2.5/5

What do you like best about NAVEX One?

search engine is easy to use or navigate Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

No recently updated - ADP has a ton of policies - how can I stay privy to which was more recently updated? Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

Thank you for sharing your feedback on NAVEX One. We appreciate your positive comment about the search engine and suggestions regarding policy updates, which we will pass along to our development team for consideration. If you have any further suggestions or questions, please feel free to reach out. We are here to assist you and enhance your experience with NAVEX One.

Verified User in Executive Office

Mid-Market (51-1000 emp.)

5/16/2025

"I'VE TRIED FOR DAYS NOW TO CHANGE THE ACCOUNT ADMINISTRATOR AND SEEMS NOBODY CAN HELP"

1/5

What do you like best about NAVEX One?

Information repository that keeps track of the cases and establishes in theory a link to the complainers Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

Customer service is crap, no attention, interest, insistance to fully satisfy us, the customers Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

Thank you for sharing your feedback. We apologize for the difficulties you have experienced in changing the account administrator. We take customer service seriously and would like to assist you further with this issue. Please provide us with your contact information, access the NAVEX Global Community at https://support.navex.com/s/ or reach out to our support team directly at 1-866-297-0224, Press 3, or International Customer Support at +44(0)20 8939 1650 so we can address this promptly. We appreciate your insights on the benefits of NAVEX One in managing compliance issues and look forward to addressing this issue with you. Thank you for bringing this to our attention.

Verified User in Machinery

Small-Business (50 or fewer emp.)

4/29/2025

"NavexEX is a great system for use!"

5/5

What do you like best about NAVEX One?

The ease and learning of the system is incredible! Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

There isn't one thing that I don't dislike! Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

It's great to hear that NAVEX One is meeting your needs and helping you build your policies effectively. Thank you for sharing your experience!

Verified User in Apparel & Fashion

Enterprise (> 1000 emp.)

2/5/2025

"I was able to read and print the instructions for later use if needed."

4/5

What do you like best about NAVEX One?

The most helpful or useful about Naves One is the ability to print the documents in pdf. It is very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

I like everything abot Navex. I have no dislikes. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

We're glad to hear that you find NAVEX One easy to navigate and the ability to print documents in PDF helpful. Thank you for sharing your positive experience!

Michael B.

Laboratory Manager

Enterprise (> 1000 emp.)

9/18/2024

"Policytech is functional software that serves out needs."

4/5

What do you like best about NAVEX One?

Policytech is functional software that serves out needs. Review collected by and hosted on G2.com.

What do you dislike about NAVEX One?

PLEASE bring back the 'Changes Summary' for assignees who are required to read policies. Review collected by and hosted on G2.com.

Response from Kim Blomgren of NAVEX One

edit

We're glad to hear that PolicyTech is meeting your needs! We appreciate your feedback about the 'Changes Summary' feature and will pass it along to our development team.