I like MSP360 Managed Backup because it strikes a great balance between simplicity, cost, and reliability. The platform is very easy to set up and manage, making day-to-day backup tasks straightforward without a lot of overhead. It’s also a cost‑effective solution, particularly for MSP environments where scaling needs to stay affordable.

Most importantly, it’s reliable — backups run consistently, and restores work when you need them. On top of that, their support is excellent; when you do need help, it’s responsive and genuinely useful. Overall, it’s a solid, no-fuss backup solution that does exactly what it’s supposed to do. Review collected by and hosted on G2.com.

One downside to MSP360 Managed Backup is that it doesn’t offer the same level of granular control over backup settings as some other, more advanced platforms. For users who want to fine-tune every aspect of their backup jobs, policies, and retention rules, this can feel a bit limited.

That said, this isn’t necessarily a bad thing. The more streamlined approach reduces complexity and makes the platform much easier to manage on a day-to-day basis. In many cases, having fewer overly technical options actually helps avoid misconfiguration and keeps things running smoothly, which can be a big advantage in busy MSP environments. Review collected by and hosted on G2.com.

I love the ease of setup with MSP360 Backup; The visual feedback feature really stands out for me, as it allows me to see which files are being processed and the status of each file. This feature, along with the prompts via popup windows, gives me control over how my files are managed. I'm also happy that MSP360 Backup provides a secure place to store my personal files, both locally, on my NAS, and in the cloud, ensuring file protection. Overall, I am very satisfied with MSP360 Backup, and I haven't noticed any problems. A few problems were encountered during setup, and the support team was instrumental in solving the issues. They responded within 24 hours and always had an available solution. I will stick with this product because (1) it is an extremely valuable product and (2) the support team was always there for me. Kudos. Review collected by and hosted on G2.com.

I have nothing negative to say regarding the product. Review collected by and hosted on G2.com.

It's great that you can use their free version with limitations, but even then the limitation are minimal depending on what you want to do with their backup tool. I have used the free version for over a year and now want more capabilities, so I am subscribing to their yearly plan. Review collected by and hosted on G2.com.

Some of the wording and setup is a bit different than your standard backup software, but after an hour of setting things up, understanding how AWS Glacier works etc. it's very simple to setup and it just runs at the schedule you defined. Review collected by and hosted on G2.com.

Centralized management of a large number of customers' backups from a single management console. Also, their customer service and response time is absolutely excellent! Their support reps seem very knowledgeable and are easy to work with! Review collected by and hosted on G2.com.

They don't offer a way to do full system image backups of Linux systems, only file level backups. Also, if you do an image backup of a Windows computer that is still a legacy system running MBR and want to restore to a newer computer that has an NVMe drive and is UEFI, it's an absolute nightmare, if not almost impossible. Review collected by and hosted on G2.com.

I found the initial setup of MSP360 Backup to be very easy. I just ran it, and it installed without any issues, which was fine for me. Review collected by and hosted on G2.com.

I'm having trouble getting MSP360 Backup to work right. When I downloaded it, it couldn't load the Microsoft redistributable VSS, and I'm getting an error saying it can't find one of the DLLs. I've searched for the DLL, it's there, and I reregistered it, but it didn't help. I went to support, and they gave me a tool to run, but it didn't do anything. Some of the tools that seem like they should help are only available on a higher version, which costs $30 a year if you don't leave a review, or $15 a year if you do. I'm having trouble getting the VOSS to work because it can't find the DLL even though I registered it. I redownloaded the software and the redistributable, reinstalled, and ensured the DLL was present, but the tool provided by support just resulted in a blinking cursor. Review collected by and hosted on G2.com.

Msp360 backup is very flexible and reliable. The interface is clean and straight forward, making it easy to setup backup for multiple systems. I especially like the wide range of supported storage options and the control over backup scheduling. It gives a peace of mind because I know that my data is safe and I can easily recover it when needed. The interface is clean for setting backup for multiple servers, workstation. It supports wide range of storage options from cloud services to local drives . another main feature I personally like is the granular control over which files and folders to backup, which helps me optimize storage. Review collected by and hosted on G2.com.

Msp360 is very reliable tool but there are few areas that needs more improvement. The initial setup for more complex environments can feel a bit overwhelming, especially when dealing with multiple storage providers. The interface can feel a little clunky when navigating between different systems or accounts . Certain advance features like image based backups or granular restores , could be more streamlined to make them more faster and easier to manage. Notifications are usefull but the dashboard could be more dynamic or customizable to quickly highlight issues or trends across backups Review collected by and hosted on G2.com.

Flexible cloud storage options – It supports many cloud providers (Amazon S3, Microsoft Azure, are what we used)

No vendor lock-in – Because storage is separate from the backup software, you are not tied to a single vendor’s ecosystem.

Highly customizable backups – Scheduling, scripting, encryption, compression, and detailed logging allow very granular control over backup jobs.

Strong security features – Supports AES-128/192/256 encryption, immutability, and object-lock protection to help defend against ransomware and unauthorized access.

Hybrid backup capability – Supports local, cloud, or hybrid backups, including file-level and image-based backups with multiple restore options. Review collected by and hosted on G2.com.

It can have a bit of a learning curve – The platform offers many configuration options, which can make the initial setup and ongoing management complicated for new users.

Limited built-in disaster recovery features – It lacks some advanced enterprise capabilities like automated failover or instant VM recovery found in other backup platforms. Review collected by and hosted on G2.com.

Reliable, well supported, versatile, and cost-effective backup solution. The product has evolved and improved in many ways over the years that we have been using it. Review collected by and hosted on G2.com.

Nothing significant comes to mind. It works well. Review collected by and hosted on G2.com.

Ease of use, understandable GUI, very relliable. Pricing is reasonable enough that a subscription was purchased rather than depending on freeware. Review collected by and hosted on G2.com.

I have not encountered a bad side to MSP360 yet. Review collected by and hosted on G2.com.

I use MSP360 Backup to keep our company’s data safe and secure. I like how reliable and easy it is to use. Backing up files across devices and the cloud is simple, and knowing I can quickly restore data whenever I need gives me real peace of mind. It helps keep backups organized and ensures our data stays protected. It’s reliable, easy to use, and makes backing up and restoring data simple, which is why I’d definitely recommend it to others. Review collected by and hosted on G2.com.

One thing I’ve noticed with MSP360 Backup is that the initial setup can feel a bit technical, especially for new users. Some of the backup settings and scheduling options could be more intuitive to make everything easier to manage. Review collected by and hosted on G2.com.