Recommendations to others considering Mothernode:
Don't shortcut any implementation items. We had a bigger implementation process because we were bringing in data from our previous system. Rather than have our Mothernode account manager work with us to migrate the data, we manually entered everything and since we were new to the process we made many mistakes.
Make sure you fully communicate your business process to them upfront. Draw it out, get everyone involved. They did everything we asked, but some things we left out that needed to be corrected after we started using it. Make sure you get everyone's feedback during evaluation process to make sure they do everything they need to before you go live with the software. Review collected by and hosted on G2.com.
What problems is Mothernode solving and how is that benefiting you?
Since everyone in the company pretty much uses the program it's a huge timesaver when passing information from one department to another. It's been great for customer service, because you always get notifications about the import activities that take place with our account, so we don't have to make so many inquiries internally with others in the company. It also helps our satellite offices stay connected to their orders and activities. In the past there were lots of questions on order statuses, etc., but Mothernode gives everyone access to the information they need so there are less questions I have to answer. Therefore I am able to get more done during the day. Review collected by and hosted on G2.com.