The overall UX is what really makes Moorepay stand out for me right now. The portal feels intuitive, very clear, and genuinely easy to use. I especially love the privacy mode, which has saved the day for me on more than one occasion. The secure integrations and built-in privacy features also give me real peace of mind when using it. Review collected by and hosted on G2.com.

The most frustrating thing for me is the deadlines by which changes need to be locked down. Before moving to Moorepay, I completed the payroll for the organisation when it was much smaller, so I can empathise with the frustration of people continually making changes. From your perspective, I suspect this would be seen as a customer service bottleneck issue, or simply a need for more support. Review collected by and hosted on G2.com.

I like having one place for all my clients and being able to make payroll adjustments when needed. Moorepay has the payroll functions I need, including issuing payslips. The highlight for me is the very quick customer support. I speak to real people, not AI chatbots, and they send screenshots showing where to click. They’re fast, cooperative, and responsive, and they guide me through things like adding a new employee and starting payroll partway through the year, including the tax bracket and social security details. The system works, it’s quite cheap and gets the job done, and the initial setup was very good. Review collected by and hosted on G2.com.

I find the user interface a bit overwhelming, with a lot going on in the left menu and many things to select. I’d like it to be sleeker and more sectioned, so it’s more direct where I want to go instead of showing everything all at once. Review collected by and hosted on G2.com.

I find Moorepay quite easy and intuitive, and straightforward to use. Bulk changes to salaries and employee details are very helpful because I can update many records in one go instead of changing each record separately. Bulk payment uploads are useful when I have a lot of payments to process. I also value that Moorepay offers back-pay processing. When I have issues, I can contact Moorepay for help with missing payroll codes, employee changes I can’t make, or processing payments when I’m unsure how. Review collected by and hosted on G2.com.

I found that not everything was explicitly explained during setup. I wasn’t made aware that switching on the apprenticeship levy would cost extra as an additional project, and this year I ended up with additional costs. It felt to me as if that was done on purpose to earn money from us. I also think your teams could be more aware of how to reply to emails and advise clients. Review collected by and hosted on G2.com.

I like how user-friendly the Natural HR/Moorepay system is. Everything is easy to find and generally sits where you’d expect it to be (for example, homepage shortcuts, personal details, time-off requests, TOIL allowance, expenses, etc.). I also really like the to-do list function within the system.

From an admin perspective, I appreciate the flexibility and level of control available in the NaturalHR/Moorepay settings, as it means you can tailor the system to exactly what you need. Review collected by and hosted on G2.com.

We’ve had the system for just over six months, and during that time we’ve run into a number of bugs in the HR system. These have included issues with setting access rights, TOIL balances rounding up incorrectly, and ongoing problems with the mileage approval workflow.

This is impacting our payroll and creating knock-on issues, as well as affecting employees’ confidence in the system.

From a payroll/HR-payroll sync perspective, once the system went live and the sync was completed, we had a lot of problems and urgent queries that needed to be addressed ASAP. Unfortunately, support after implementation was not great. Review collected by and hosted on G2.com.

I like how interactive Moorepay is and how simple it is to get a notification, go online, and approve something. It makes the process efficient, convenient, and organized. I also think the self-service section and appraisal system work really well, allowing me to record, save, and log information easily. It's all about having these staff management tools easily accessible in the same place, which makes it valuable to me. Review collected by and hosted on G2.com.

I find navigating Moorepay's interface a bit clunky, especially when trying to check my annual leave balance or find when I've booked leave. The self-service section, listing out development, competencies, and training, feels difficult to navigate. It's not very clean or crisp in terms of easily accessing information. I think it would be helpful if each item had a brief description or a hover over feature so that it's clear what each section is for. Sometimes, the distinction between goals and reviews isn't obvious, which can be confusing. Review collected by and hosted on G2.com.

The Moorepay system is quite easy to use. The dashboard shows exactly what you need to see as a snapshot for the month you are working on. Review collected by and hosted on G2.com.

The communication process at the preview stage could be a bit more user friendly and effective. Sometimes there is a little bit of a lag between submitting the query and either moorepay or user receiving this. Review collected by and hosted on G2.com.

The onboarding is very organised, the experts ask all the right questions to ensure confidence that the implementation will go well. provided help with integrating data from our existing software. The HR system is customisable and the experts immediatly know where to go and what to change, once your shown, its so intuative that its not a challenge to repeat. The system is responsive, virtually no thinking time. Emails for support are answered very fast, so far withing 30 mins. For what you are getting the cost is supprisingly good. Review collected by and hosted on G2.com.

I have not found anything yet, its doing everything that was promised Review collected by and hosted on G2.com.

I like the webinars that are put on, they are informative. I also like how you can build custom workflows in the system. Review collected by and hosted on G2.com.

Lots of our staff struggle to log into the platform before we bought SSO. The email help support hasn't been as quick as I would have expected in the past. I've had to chase up for solutions. I find ringing the helpline is better to get a quicker answer. I find it hard and confusing to use the reporting function. It also hasn't really integrated with any of our platforms that we use either. Review collected by and hosted on G2.com.

I find Moorepay very straightforward payroll software, and it’s useful for preparing wages month to month. I like that I can submit FS7 online directly to the IRD with just the press of a button, instead of spending a lot of time on the IRD website. The setup was very straightforward; I just had to agree to the new terms. Review collected by and hosted on G2.com.

I don’t like having a minimum monthly fee when we don’t have many employees and don’t reach it. It’s not that expensive, but it still feels like a waste of money. I think the charge should be per payslip issued. Review collected by and hosted on G2.com.

I've used Moorepay for a very long time, so it's easy for me to use. I like the holiday, sick, and other leave facility, especially that managers can approve it. We've used other systems that haven't worked anywhere near as well. Knowing my dates and deadlines makes it easy to plan my work, and most of the screens are quite intuitive. Payroll processing is relatively easy to use, and the preview that shows what an individual's payroll result will look like has been very useful. Review collected by and hosted on G2.com.

I find it confusing when Moorepay shows features that aren’t available or configured for the package we bought. It would make sense if those features weren’t visible when we can’t use them. I also can’t see a list of all the changes made to a month’s payroll and have to wait for the payroll to come back to check that all the adjustments were entered. When more than one person is entering them, it can be difficult to know if everything’s been done. When there are changes in legislation, I don't think enough is done to explain how Moorepay can assist, for example, average earnings calculations for holiday pay. Setup was relatively easy, but I didn’t realize some decisions would be hard to change once the system was running. We needed another type of overtime soon after setup, and adding it was harder and cost more than I expected. Review collected by and hosted on G2.com.