Modern Campus Message (Formerly Signal Vine) Reviews & Product Details

I really enjoy utilizing the SignalVine Platform. I work in an office where we have to reach the entire student body to provide important information and with this product, it is easy to do so. We also are able to put different student selections into groups and reach out to them separately. It really helps our office in regards to communication methods. The students also like the ease of opting in and out just in case our campus overwhelms them with information. Review collected by and hosted on G2.com.

With my personal use, I have not experienced an aspect of the platform that I disliked. My suggestion is to just keep the product updated and continue to add features. Review collected by and hosted on G2.com.

Signal Vine is intuitive to use and connects with our data easily. In higher ed, we all know the inconsistencies with connecting with students over email. But, with texting, it makes getting a response from students easy. Whether you are trying to connect with a single student, all students, or segment them based on precise criteria, it really is simple to get your message out or create impactful interactions. Review collected by and hosted on G2.com.

There is not much to dislike. I think if there was one change, it would be helpful to have clear information about how the data/API connection works for non IT/technical people. That being said, support has always been quick to respond and help me to communicate my questions to our IT team. Review collected by and hosted on G2.com.

SignalVine has been a flexible enough tool to be well utilitized with the different departments across our college campus, so it gets used very often within our org. Setup for some of the departments has been as easy as an API integration into Salesforce (which they did a great job at working with me to get the configurations dialed in), or in other cases we have a custom ETL process on that backend for each department that Signal Vine picks picks up and updates each program based off the final csv we send over. Great solution, intuitive design, customer support is timely and detail orientated. Review collected by and hosted on G2.com.

No real dislikes. The only constructive feedback I can think of is that it would be nice to have the option to customize the list of questions that the Virtual Advisor has the ability to answer. There's already the option to customize the automated answers, which goes very far, but that would be the only area of improvement that comes to mind. Review collected by and hosted on G2.com.

I love that I'm able to connect individually with prospective students as well as generally. Signal Vine allows the matriculation process to be customized to each student while still offering the flexibility to reach out with information everyone needs. Customer support is responsive and helpful. Review collected by and hosted on G2.com.

We had a learning curve with making sure our programs were set up correctly. Your IT departments needs to be on board to assist you. Additionally, the programs basic functions are easy to use but it does take time to use it with full functionality for optimal results. Review collected by and hosted on G2.com.

SignalVine has been a great tool we use to communicate with our high school seniors and recent graduates. We can get messages out to students quickly and efficiently. It also is a great way for the students to ask quick questions instead of scheduling a half hour meeting, freeing up our appointments for students with higher levels of need. Review collected by and hosted on G2.com.

It would be nice to have a reply all function. Review collected by and hosted on G2.com.

We have been utilizing Signal Vine for more then 3 years now and it is a great tool in our student communications! Review collected by and hosted on G2.com.

The only advice I would give a new institution on the front in is to think about your program set up structure carefully and would recommend some pre-communication to students prior to first message to try to reduce initial opt outs. Review collected by and hosted on G2.com.

We use SV to text students 1:1 and in groups. We text in real time, we schedule texts for the future, and we use automated campaigns to ensure students and parents get quick responses while preserving the time and efficiency of our small, nimble team. All these features, as well as being able to text from a computer, have been game-changing in our work with students and the impact we're able to create. In addition, the SV Support team is unparalleled. It's included in the membership contract, and we cannot speak of them more highly. Review collected by and hosted on G2.com.

The platform itself is wonderful. I wish I had the ability to set filters when exporting data, but otherwise, we love it. Review collected by and hosted on G2.com.

How quickly and efficiently the support team is able to upload and schedule text in advance of crowdfunding days. Review collected by and hosted on G2.com.

The matrix for figuring out which audiences to suppress can be a little difficult to articulte properly, espeically when dealing with multiple audiences for days like #GivingTuesday or our university-wide day of giving. Review collected by and hosted on G2.com.

The ability to create multiple groups within each program makes texting flexible and easy to organize. Having one-on-one conversations via text helps us help our alumni. The calendar feature also makes it easy to see what texts are scheduled and easy to make changes to scheduled messages. Review collected by and hosted on G2.com.

There is some lag time with uploading lists and having the contact list reflect changes quickly. This makes it difficult to send last-minute update texts to a new group of contacts. Review collected by and hosted on G2.com.

It allows for automation and customization. The AI functionality is quite impressive as it readily responds to asked questions. Connecting with others happens automatically. Review collected by and hosted on G2.com.

It necessitates refreshing at times, which disrupts workflow. Enhancements in terms of speed and responsiveness is undoubtedly elevate the user experience Review collected by and hosted on G2.com.