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Mobivity Reviews & Product Details

Mobivity helps restaurants and other brick and mortar retail brands manage customer connections in a digital world to increase how often they visit and how much they spend. At the core we are a Customer Engagement Platform for restaurants and retailers, helping them reach their customers directly through mobile messaging. Our solutions increase customer engagement, frequency, and loyalty by capturing and leveraging POS transaction records to automatically analyze customer habits and deliver custom offers and promotions. - We currently support over 36K locations. - We recently received the 2020 MarTech Breakthrough Award for Best Mobile Messaging Based Marketing Solution. - We were founded in 2008. - We are based out of beautiful Chandler, Arizona. For more information about Mobivity, visit mobivity.com.

Seller

mobivity

Languages Supported

English

Product Description

Mobivity captures outcomes at the point-of-sale with precision detail, analyzes that data to execute strategies to increase revenue, and motivates consumers and employees to grow your business.

Overview by

Allen Marin

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Mobivity Reviews (12)

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Marvin D.

Owner

Small-Business (50 or fewer emp.)

1/12/2021

"Effective and Easy SMS"

4/5

What do you like best about Mobivity?

Ease of use. This program is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

Nothing. I find the program to work free of issues. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

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Hello Marvin and thank you for your thoughtful comments! As you know from your experience running your business, it's always helpful to learn more about which features and capabilities our clients find most helpful and which they might need additional help with. We're always open to hearing client comments, both good and bad, so if you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

In the meantime, you're always welcome to visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments!

The Mobivity Team

Mark T.

Marketing Coordinator

Mid-Market (51-1000 emp.)

1/14/2021

"Smart SMS/Text Program"

4.5/5

What do you like best about Mobivity?

The ability to schedule future text along with current same day text offers. Additionally the "refer a friend" feature. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

Nothing specific to the Mobivity platform Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

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Hello Mark and thank you for your review! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need help with. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments!

See how Mobivity improved

Rudy R.

Small-Business (50 or fewer emp.)

1/13/2021

"Bahama Buck's Franchise Corporation"

4/5

What do you like best about Mobivity?

Account service. In the 5 years we have been working together, everyone at Mobivity has been on top of it when it comes to support. Mobivity has great account service. Everyone worked with a sense of urgency. Very attentive. I just wish the product had provided a much better ROI. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

I just wish the product had provided a much better ROI. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

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Hi Rudy and thank you for your thoughtful comments! We take all input from our clients seriously, and I wanted to reach out directly to see if we can help maximize the value and benefits you're getting from the messaging program. We have helped hundreds of customers like you build out their subscriber base and create meaningful messages and offers that not only get noticed but that convert.

We'd love to help you with this, and I invite you to send us a note at support@mobivity.com. I'm sure a quick chat to learn more about what you're looking for would be very productive. Please give us a shout when you have a moment.

The Mobivity Team

Laryssa S.

Small-Business (50 or fewer emp.)

1/13/2021

"Easy to use"

4/5

What do you like best about Mobivity?

The new user interface is clean and easy to navigate. The scheduling of a text process is thorough and simple. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

When I send myself a test text message, I don't get the text blast so I've thought the blast didn't go out in the past. A test text should be considered something different. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

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Hello Laryssa and thank you for your review! We take all input from our clients seriously and would like to discuss how we can help you maximize the value of your Mobivity solution.

We've made some product enhancements recently that might help with your test messages. Can you please send us a note at support@mobivity.com to set up a time to discuss?

--The Mobivity Team

See how Mobivity improved

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

1/13/2021

"Customized Service with an Attention to Detail"

3.5/5

What do you like best about Mobivity?

I appreciate our teams ability to meet out needs for many varying projects. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

There are some limitations using the Mobivity platform Review collected by and hosted on G2.com.

Recommendations to others considering Mobivity:

Mobivity is an easy to use tool for SMS marketing, yet has certain limitations when it comes to data and segmentation. Review collected by and hosted on G2.com.

What problems is Mobivity solving and how is that benefiting you?

We are able to communicate directly with our most engaged fans and deliver great benefits to them. It's a huge resource to quickly communicate with your VIP customers. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

edit

Hello and thank you for your review! We take all input from our clients seriously and would like to discuss how we can help you maximize the value of your Mobivity solution.

We've made some product enhancements recently that might help with the data and segmentation. Can you please send us a note at support@mobivity.com to set up a time to discuss?

--The Mobivity Team

See how Mobivity improved

Verified User in Restaurants

Enterprise (> 1000 emp.)

1/13/2021

"Experts in SMS Marketing"

4/5

What do you like best about Mobivity?

Great customer service, and representatives know what they are talking about. No middle-men or third parties necessary so when there is an issue (not frequent), they get to the bottom of it quickly. Interface is pretty easy to use and is flexible to your model. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

Some inconsistencies in the more advanced data fields (such as POS data) occasionally. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

edit

Hello and thank you for your review! We're so glad you're enjoying the benefits of your Mobivity solution. We take all input from our clients seriously and would like to discuss how we can help you maximize the value of your solution.

We've made some product enhancements recently that might help with the advanced data fields. Can you please send us a note at support@mobivity.com to set up a time to discuss?

--The Mobivity Team

See how Mobivity improved

Bob G.

Store Owner

Mid-Market (51-1000 emp.)

1/12/2021

"Great Company that does everything right to help...."

5/5

What do you like best about Mobivity?

The Mobivity platform quickly allows us to pivot and test different marketing strategies to a group of consumers that love the brand. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

Privacy is most likely the only concern that companies might have. But Mobivity does a great job to overcome those. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

edit

Hello Bob and thank you for your review! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need additional help with. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

The Mobivity Team

See how Mobivity improved

maryann a.

Mid-Market (51-1000 emp.)

1/14/2021

"Painless and easy to use!"

5/5

What do you like best about Mobivity?

Love the support and easy access to peeps who can help us in time of need! Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

not much to dislike, aside from the fact they are west coast and we're east coast, but they seem to be available 24x7 Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

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Hi Maryann. Thank you for your review! As you know, it is extremely helpful to learn more about which features and capabilities our clients find most helpful and which they might need help getting more value from. This always helps improve the solution for our valuable clients. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

The Mobivity Team

See how Mobivity improved

Verified User in Restaurants

Mid-Market (51-1000 emp.)

1/27/2021

"Great platform! Great partners to work with!"

4/5

What do you like best about Mobivity?

the dashboard as well as the support from the team there. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

some sections of the dashboard is confusing, there should be descriptions under each field box Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

edit

Hello and thank you for your review! We take all input from our clients seriously, and I will forward your suggestions to the appropriate team. If you have additional questions or topics you need help with, please don't hesitate to send us a note at support@mobivity.com.

See how Mobivity improved

Verified User in Restaurants

Mid-Market (51-1000 emp.)

1/14/2021

"Texting Platform & Revenue Generator"

4.5/5

What do you like best about Mobivity?

It can be layered into our CRM program. Drives store visits and incrementality. Reaching additional customer base and driving trips. Incrementality increasing average tickets with our text club customers. Review collected by and hosted on G2.com.

What do you dislike about Mobivity?

Still working through our POS integration to ensure reporting accuracies. Overall very pleased. Review collected by and hosted on G2.com.

Response from Allen Marin of Mobivity

edit

Hello and thank you for taking the time to submit a review of our solution! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need help with. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com.

You can also visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link for that is support.mobivity.com. Thanks again for your thoughtful comments!

The Mobivity Team

See how Mobivity improved