# Mobivity Reviews **Vendor:** mobivity **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.3/5.0 **Total Reviews:** 12 ## About Mobivity Mobivity helps restaurants and other brick and mortar retail brands manage customer connections in a digital world to increase how often they visit and how much they spend. At the core we are a Customer Engagement Platform for restaurants and retailers, helping them reach their customers directly through mobile messaging. Our solutions increase customer engagement, frequency, and loyalty by capturing and leveraging POS transaction records to automatically analyze customer habits and deliver custom offers and promotions. - We currently support over 36K locations. - We recently received the 2020 MarTech Breakthrough Award for Best Mobile Messaging Based Marketing Solution. - We were founded in 2008. - We are based out of beautiful Chandler, Arizona. For more information about Mobivity, visit mobivity.com. ## Mobivity Reviews ### 1. Effective and Easy SMS **Rating:** 4.0/5.0 stars **Reviewed by:** Marvin D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Mobivity?** Ease of use. This program is easy to use. **What do you dislike about Mobivity?** Nothing. I find the program to work free of issues. **What problems is Mobivity solving and how is that benefiting you?** Marketing to a captive audience. Generating sales during slow times. **Official Response from Allen Marin:** > Hello Marvin and thank you for your thoughtful comments! As you know from your experience running your business, it's always helpful to learn more about which features and capabilities our clients find most helpful and which they might need additional help with. We're always open to hearing client comments, both good and bad, so if you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com. In the meantime, you're always welcome to visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments! The Mobivity Team ### 2. Smart SMS/Text Program **Rating:** 4.5/5.0 stars **Reviewed by:** Mark T. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Mobivity?** The ability to schedule future text along with current same day text offers. Additionally the "refer a friend" feature. **What do you dislike about Mobivity?** Nothing specific to the Mobivity platform **What problems is Mobivity solving and how is that benefiting you?** We have realized a great benefit from the Re-currency reporting portal **Official Response from Allen Marin:** > Hello Mark and thank you for your review! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need help with. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com. In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments! ### 3. Bahama Buck's Franchise Corporation **Rating:** 4.0/5.0 stars **Reviewed by:** Rudy R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Mobivity?** Account service. In the 5 years we have been working together, everyone at Mobivity has been on top of it when it comes to support. Mobivity has great account service. Everyone worked with a sense of urgency. Very attentive. I just wish the product had provided a much better ROI. **What do you dislike about Mobivity?** I just wish the product had provided a much better ROI. **What problems is Mobivity solving and how is that benefiting you?** Retargeting the guest. Benefits - an idea of how many guests do actually subscribe (Avg sub. per shop) and return on each offer. **Official Response from Allen Marin:** > Hi Rudy and thank you for your thoughtful comments! We take all input from our clients seriously, and I wanted to reach out directly to see if we can help maximize the value and benefits you're getting from the messaging program. We have helped hundreds of customers like you build out their subscriber base and create meaningful messages and offers that not only get noticed but that convert. We'd love to help you with this, and I invite you to send us a note at support@mobivity.com. I'm sure a quick chat to learn more about what you're looking for would be very productive. Please give us a shout when you have a moment. The Mobivity Team ### 4. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Laryssa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Mobivity?** The new user interface is clean and easy to navigate. The scheduling of a text process is thorough and simple. **What do you dislike about Mobivity?** When I send myself a test text message, I don't get the text blast so I've thought the blast didn't go out in the past. A test text should be considered something different. **What problems is Mobivity solving and how is that benefiting you?** We use it for sending coupons to a restaurant's customers. The redemption rates on the coupons are significant revenue drivers. **Official Response from Allen Marin:** > Hello Laryssa and thank you for your review! We take all input from our clients seriously and would like to discuss how we can help you maximize the value of your Mobivity solution. We've made some product enhancements recently that might help with your test messages. Can you please send us a note at support@mobivity.com to set up a time to discuss? In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments! --The Mobivity Team ### 5. Customized Service with an Attention to Detail **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Mobivity?** I appreciate our teams ability to meet out needs for many varying projects. **What do you dislike about Mobivity?** There are some limitations using the Mobivity platform **Recommendations to others considering Mobivity:** Mobivity is an easy to use tool for SMS marketing, yet has certain limitations when it comes to data and segmentation. **What problems is Mobivity solving and how is that benefiting you?** We are able to communicate directly with our most engaged fans and deliver great benefits to them. It's a huge resource to quickly communicate with your VIP customers. **Official Response from Allen Marin:** > Hello and thank you for your review! We take all input from our clients seriously and would like to discuss how we can help you maximize the value of your Mobivity solution. We've made some product enhancements recently that might help with the data and segmentation. Can you please send us a note at support@mobivity.com to set up a time to discuss? In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments! --The Mobivity Team ### 6. Experts in SMS Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Mobivity?** Great customer service, and representatives know what they are talking about. No middle-men or third parties necessary so when there is an issue (not frequent), they get to the bottom of it quickly. Interface is pretty easy to use and is flexible to your model. **What do you dislike about Mobivity?** Some inconsistencies in the more advanced data fields (such as POS data) occasionally. **What problems is Mobivity solving and how is that benefiting you?** SMS marketing. **Official Response from Allen Marin:** > Hello and thank you for your review! We're so glad you're enjoying the benefits of your Mobivity solution. We take all input from our clients seriously and would like to discuss how we can help you maximize the value of your solution. We've made some product enhancements recently that might help with the advanced data fields. Can you please send us a note at support@mobivity.com to set up a time to discuss? In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments! --The Mobivity Team ### 7. Great Company that does everything right to help.... **Rating:** 5.0/5.0 stars **Reviewed by:** Bob G. | Store Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Mobivity?** The Mobivity platform quickly allows us to pivot and test different marketing strategies to a group of consumers that love the brand. **What do you dislike about Mobivity?** Privacy is most likely the only concern that companies might have. But Mobivity does a great job to overcome those. **What problems is Mobivity solving and how is that benefiting you?** We saw a higher engagement with our consumers and a higher ROI on our marketing spend. **Official Response from Allen Marin:** > Hello Bob and thank you for your review! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need additional help with. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com. In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments and for allowing us to support your mobile marketing efforts! The Mobivity Team ### 8. Painless and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** maryann a. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Mobivity?** Love the support and easy access to peeps who can help us in time of need! **What do you dislike about Mobivity?** not much to dislike, aside from the fact they are west coast and we're east coast, but they seem to be available 24x7 **What problems is Mobivity solving and how is that benefiting you?** segmentation, accelerating marketing performance **Official Response from Allen Marin:** > Hi Maryann. Thank you for your review! As you know, it is extremely helpful to learn more about which features and capabilities our clients find most helpful and which they might need help getting more value from. This always helps improve the solution for our valuable clients. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com. In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments! The Mobivity Team ### 9. Great platform! Great partners to work with! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Mobivity?** the dashboard as well as the support from the team there. **What do you dislike about Mobivity?** some sections of the dashboard is confusing, there should be descriptions under each field box **What problems is Mobivity solving and how is that benefiting you?** not being able to send out a Refer-a-Friend broadcast message **Official Response from Allen Marin:** > Hello and thank you for your review! We take all input from our clients seriously, and I will forward your suggestions to the appropriate team. If you have additional questions or topics you need help with, please don't hesitate to send us a note at support@mobivity.com. In the meantime, please visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments! ### 10. Texting Platform & Revenue Generator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Mobivity?** It can be layered into our CRM program. Drives store visits and incrementality. Reaching additional customer base and driving trips. Incrementality increasing average tickets with our text club customers. **What do you dislike about Mobivity?** Still working through our POS integration to ensure reporting accuracies. Overall very pleased. **What problems is Mobivity solving and how is that benefiting you?** Reaching additional customer base and driving trips. Incrementality increasing average tickets with our text club customers. **Official Response from Allen Marin:** > Hello and thank you for taking the time to submit a review of our solution! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need help with. If you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com. You can also visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link for that is support.mobivity.com. Thanks again for your thoughtful comments! The Mobivity Team ### 11. Love Mobivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2021 **What do you like best about Mobivity?** Mobivity has been vital in growing sales and traffic thru our 1 day offers and driving awareness around around limited time offers. **What do you dislike about Mobivity?** I currently have not experienced anything i have disliked. **What problems is Mobivity solving and how is that benefiting you?** We have experienced benefits thru additional sales and traffic using the Mobivity Platform **Official Response from Allen Marin:** > Hello and thank you for sharing the love! It's very helpful to learn more about which features and capabilities our clients find most helpful and which they might need help additional help with. We are grateful to have you as a client and if you have additional comments or questions for us, please don't hesitate to send us a note at support@mobivity.com. You can also visit the Mobivity Knowledgebase for the most recent product guides and helpful tips on getting the most out of your Mobivity solution. The link is support.mobivity.com. Thanks again for your comments! The Mobivity Team ### 12. Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2019 **What do you like best about Mobivity?** easy to use , customization is easy easy navigation **What do you dislike about Mobivity?** when calculating some user fields, the performance is little slow. especially when using user defined functions it takes some time to process. **What problems is Mobivity solving and how is that benefiting you?** lot of manual work has been replaced ## Mobivity Discussions - [What is Mobivity used for?](https://www.g2.com/discussions/what-is-mobivity-used-for) - [Que hace esta herramienta para integrar?](https://www.g2.com/discussions/que-hace-esta-herramienta-para-integrar) - 1 upvote - [How do I download the generated data?](https://www.g2.com/discussions/how-do-i-download-the-generated-data) - 1 upvote - [View Mobivity pricing details and edition comparison](https://www.g2.com/products/mobivity/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+06%3A49%3A34+-0500&secure%5Bsession_id%5D=ec680f92-2f57-4dae-ae08-6725c3a920f8&secure%5Btoken%5D=51bf1bc6eb0f92877faaf0151869576c38c1fe86e2b2c67c131de36a6e25b30c&format=llm_user) ## Mobivity Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Data Management** - Consolidation - Data types - Correction - Cleansing - Validation **Analysis** - Application Attribution - Campaign Analysis - Custom Dashboards **Analytics** - KPIs - Forecasting - Reports and Dashboards - Predictive analytics **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Mobile** - Mobile dashboard - Mobile application **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Platform Additional Functionality** - Cloud - On-Premise **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Integration ** - Marketplace - Retail POS - Other software **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Retail Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Mobivity Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,374 reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - 4.4/5.0 (813 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,219 reviews)