What I like best about Mindbody is how it helps streamline both the member and operational experience. As a Director at Alloy Personal Training Lincoln Park, having one platform for scheduling, memberships, reporting, and client communication helps our team stay organized and deliver a better experience to our members.

The app makes it easy for members to book sessions, manage their schedules, and stay accountable to their fitness routines, which is huge for consistency and retention. On the business side, it allows us to track attendance, automate processes, and manage day-to-day operations more efficiently so our coaches can focus more on people and less on administrative tasks. Review collected by and hosted on G2.com.

One area I wish was improved within Mindbody is the visibility of internal client notes. As a studio, we like to keep all member-related communication and operational notes in one centralized place for efficiency and team communication. However, at times these notes may include sensitive operational details such as billing issues, account concerns, or internal follow-up items that are not intended for client viewing prior to us addressing them directly in person or over the phone.

Having the ability to separate internal staff notes from client-visible notes would create a more professional experience for both staff and members while still allowing teams to stay organized within one system. Review collected by and hosted on G2.com.

The biggest value for me is running two physical locations (Waikiki and Ewa Beach/Kapolei) with a lean team through one centralized system. Class scheduling and bookings let clients self-serve — booking, rescheduling, canceling — without me managing it manually across two calendars. Payments and membership billing run automatically, so I'm not chasing invoices or manually tracking package renewals.

Staff/instructor scheduling has been especially useful for coordinating our remote-teaching model, where instructors can be scheduled to teach across locations without me needing separate systems per site. And the reporting/analytics tools give me a real-time read on attendance trends and revenue by location, which directly informs staffing and class-time decisions.

On the support side, I rarely need to reach out, but when I do have a quick question, their built-in AI assistant usually gets me an answer faster than waiting on a support ticket. - I like their recent update about sending liability waiver through email, though it is still our friction point on getting an international students’ CC unless they have their own Mindbody account.

- It’s easy to understand a client’s history before assisting them

- They’ve got good set of reports

- I don’t like that some parts of the system feel outdated and require too many clicks for simple task (like selling pricing option)

- I don’t like that bulk editing and making changes across several classes or clients can be time-consuming (example was when we were updating client’s pricing option so they get removed from the class card membership).

- Navigation isn’t that easy especially for someone that is new to using Mindbody

As for MessengerAi, it is helpful for answering common questions when no one is immediately available, but it doesn’t always respond accurately or complete the expected action, which makes some clients frustrated. Because of that, I don’t think at this point, MessengerAI can’t be fully relied on without occasionally checking the conversations and stepping in manually.

For website integration, the only thing I don’t like about it is that booking and purchasing experience can feel separated from the rest of the website rather than being one seamless process. Like when you select book, you’ll be redirected to a different page, which might confuse other people, especially those that aren’t tech savvy. Review collected by and hosted on G2.com.

- I don’t like that some parts of the system feel outdated and require too many clicks for simple task (like selling pricing option)

- I don’t like that bulk editing and making changes across several classes or clients can be time-consuming (example was when we were updating client’s pricing option so they get removed from the class card membership).

- Navigation isn’t that easy especially for someone that is new to using Mindbody I feel its very expensive for what I need it for. I feel its very expensive for what I need it for. I feel its very expensive for what I need it for. I feel its very expensive for what I need it for. I feel its very expensive for what I need it for. Review collected by and hosted on G2.com.

I like that Mindbody has everything together. I can process credit card payments, schedule clients, call clients, use text reminders, and send emails on birthdays and monthly sales campaigns. It just makes life easy by having everything in one piece of software without needing a POS system. I can handle all tasks within one program, which is a big convenience. Review collected by and hosted on G2.com.

I wish the email reminders were a little bit better. The templates are very basic as far as appearance goes.. The ability to use fancy graphics on the emails is difficult. I als am not a huge fan of the app. It works for basic things like scheduling and you can process payments, but our trainers wish it was easier to things like recurring appointments. There are just little things that could be refined and added, but aside from that I really like most things about the software. Review collected by and hosted on G2.com.

I like how Mindbody helps me keep track of everything in one place, especially for managing daily schedules for my 10 stylists in the salon. I also value the texting clients feature and how it keeps track of purchases in the salon. I also appreciate the ease of rebooking clients when you select the "prebook" option on the current appointment. Review collected by and hosted on G2.com.

The chatbot needs improvement on its responses. The scheduling software does not allow us to put in notes about when someone cancels and why they cancel. The reports are also difficult to understand. In the lower tier membership, the reports are very lack luster in the amount of information that is provided, and it isn't until you upgrade to the top tier membership before the reports are meaningful enough to work from. We are a hair salon, and alot of the features in Mindbody are not tailored to our business which makes the performance of the system less than ideal. We do not use any of the integrations that are specific to gyms or spas that use memberships, and many of the support documents do not lock into salons as users. Review collected by and hosted on G2.com.

Integrations onyl, nothing else i guess. Review collected by and hosted on G2.com.

Choosing Mindbody as the reservation platform for our Pilates studio has, unfortunately, been a very disappointing experience.

Because Mindbody is one of the biggest providers in this space, we expected a smooth onboarding process and reliable support. Instead, we ran into multiple issues from the start, and several of them are still unresolved.

Before signing, we were told we could have our own branded app. After we signed the agreement, we were informed that, as a freelancer, we are not eligible due to Apple Store policy. This was a key requirement for us, and other platforms have confirmed that this is actually possible regardless of legal structure.

Onboarding itself was also problematic. We are based in Amsterdam, yet we were assigned an onboarding representative in a completely different time zone. This made communication difficult, with meeting slots as late as 9 PM. On top of that, our VAT settings were configured incorrectly, which led to incorrect invoices during our first month. The system also doesn’t allow proper invoice cancellation, creating unnecessary administrative complications.

We also had to discover on our own that there are two different versions of the Mindbody website integration widget. We weren’t informed about this and ended up implementing the wrong one, which negatively affected the checkout experience and likely caused us to lose customers.

We have repeatedly requested proper support or a dedicated account manager to help correct the setup, but most responses have been automated emails asking whether we still have the same problem, without any real resolution.

Customer support has been inconsistent overall, with different representatives giving conflicting answers and often saying that limitations are simply “how the system works.”

In the end, this experience has created unnecessary operational difficulties at a critical stage of our business. We hope Mindbody will take responsibility and improve the onboarding and support process for new studios. Review collected by and hosted on G2.com.

I like the convenience of Mindbody and that my clients can schedule their own sessions online through the Mindbody app. It's also easy for me to quickly see the financial status of the studio and how much money we're bringing in, which is really helpful. It lets me know the state of both of my locations, which works great for my business. The software is easy to use, and I appreciate that the initial setup was intuitive, plus I got assistance from the Mindbody staff. Review collected by and hosted on G2.com.

It is a little on the pricey side as far as scheduling software goes. But I think, for the value that I get, it's worth it. Review collected by and hosted on G2.com.

I really like how Mindbody is very straightforward, self-explanatory, and user-friendly. It solves all the problems for me, making it super easy to book appointments. Another thing I appreciate is that everyone who works on the Mindbody team is helpful. The straightforward booking components are really important for the growth of my business. I love the software and have no complaints. Review collected by and hosted on G2.com.

Every once in a while, there are some booking errors. When people go to book and they wanna stack membership, sometimes it gets confused. And sometimes the dates mess up. And, also, when I want to charge the no show fees, I have to go in there every night and do it, and I wish it was automatic. Review collected by and hosted on G2.com.

MindBody has unbelievable reporting and analysis of our business. The Staff App is also the only one we've seen that has a calendar view and is intuitive and easy to use to enable our staff to respond quickly to our customers. The amount of settings and customisable options to set up the system are amazing and means that we can tailor the system to our business needs. Support is always attentive and respond quickly to our requests. Review collected by and hosted on G2.com.

We use the system for both adults who book single classes themselves online, but then also for children after school activities which are booked on a term basis. We find it difficult to have customers book term bookings for family accounts with the current functionality. We see this is improving, but still some work to be done by MindBody on workshop/enrollment bookings. Also there aren't enough filters on the MindBody custom booking app currently to refine your search for those who offer a lot of classes daily. Review collected by and hosted on G2.com.

This software is still a great system with really robust reporting but it seems to be falling behind the times a little in overall functionality with regards to smooth of integration of items like storefront and web connections. It has promise though Review collected by and hosted on G2.com.

Needs to feel more upto date in tis navigation and over flow of a system Review collected by and hosted on G2.com.

I like the new reporting and the analytics in Mindbody, which give me quite a lot of information and are really efficient. It's easy to navigate and very good for analyzing our business. I find it solid for customer bookings, as it is really easy to use once you've got a grip on it. Customers also find the app easy to use for booking classes, understanding where they're going and what they're doing, which is very easy for them. Review collected by and hosted on G2.com.

The booking app doesn't have enough filters. You can only filter by coach, which is not useful In our particular setup. We need to be able to filter by multiple other sections such as the room, the level or the name of the class, so this is not easy for us. Also, we work as an academy where customers are booking for their children and this currently is not great for Mindbody. Review collected by and hosted on G2.com.