Mercury Reviews & Product Details

Mercury is an easy-to-use, AI-based messaging and live-chat platform for customer experience automation. It enables businesses to provide impactful customer experiences with measurable outcomes on website chat, WhatsApp, and Facebook Messenger. Using conversational AI to take the burden of repetitive service requests off customer-facing teams, Mercury frees up live agents to focus on more complex use cases. Code-free integrations with CRM providers, e-commerce platforms, and conversation design tools allow for an easy connection with Mercury. It gives non-technical teams the ability to build sophisticated service automation with minimal setup overhead and quick time-to-market, and without per-seat charges for live-chat support agents.

Seller

Mercury.ai

Discussions

Mercury Community

Languages Supported

German, English, French, Dutch, Portuguese, Russian, Spanish, Turkish

Overview by

Stefan Trockel (Building SaaS AI for conversational interfaces)

Top-Rated Alternatives

Lime Connect (formerly Userlike)

4.4/5(453)

Genesys Cloud CX

4.4/5(1,587)

Zendesk for Customer Service

4.3/5(7,126)

View All Alternatives

User Insights

Average based on 6 real user reviews.

Log in to unlock pricing and user insights

G2 reviews are authentic and verified.

Here's how.

MF

Max Johannes F.

Space Manager

Small-Business (50 or fewer emp.)

1/5/2021

"Fast and precise tool for developing your own, competent chatbots!"

5/5

What do you like best about Mercury?

I started working with this AI platform about 2 years ago and after all this time I have never had any issues in developing chatbots for my business easily. It was really good two years ago and still they were able to improve in many ways. For example: AI training performance, enhancement of their UI, enabling their Chatbots for Whatsapp Business accounts, secure account- and user management and many other things. On top of their great cloud software, their customer support is quick and always kind. I've never had any problems which they couldn't help me solve. Review collected by and hosted on G2.com.

What do you dislike about Mercury?

What I didn't like was their old message inbox UI but the new one is great to work with. Review collected by and hosted on G2.com.

What problems is Mercury solving and how is that benefiting you?

Using a chatbot for your customer support or FAQs helps us in many ways. Its 24/7 uptime and fast reaction time make it easier for customers to get the information they need quickly. If our bot happens to not know the answer to a customer's question, we are also able to jump in by ourselves, handle the situation and improve your bot alongside of that. Review collected by and hosted on G2.com.

UL

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

1/13/2021

"Study project: Programming a chatbot for logistical processes"

5/5

What do you like best about Mercury?

Mercury's service support was really helpful. It is possible to map powerful and complex dialogues with Mercury. The structure is kept very simple and you can easily build a chatbot even without higher programming skills. There are already trained bots for specific requests/dialogues. Review collected by and hosted on G2.com.

What do you dislike about Mercury?

The documentation on Mercury's website was partly insufficient. It did not really help us. Furthermore, there was the added difficulty that the documentation was in English. It was especially difficult to follow very technical explanations. We would have liked a manuscript to serve as a guide for chatbot development. Review collected by and hosted on G2.com.

CC

Verified User in Computer Software

Enterprise (> 1000 emp.)

6/17/2021

"Mercury provide a chance to upskill myself"

4/5

What do you like best about Mercury?

Mercury tools are very handy, that improvise mty productivity Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Mercury needs to work on pricing parts.. Review collected by and hosted on G2.com.

JN

Johanna N.

FAT Marketing Director

Mid-Market (51-1000 emp.)

1/4/2021

"Great solution to answer customer questions in a fast and efficient way."

5/5

What do you like best about Mercury?

The collaboration and support from Mercury. The very easy use of the tool. The great ideas of the Mercury team to improve the chat bot. Review collected by and hosted on G2.com.

What do you dislike about Mercury?

The interface design can be improved on some pages. Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

1/6/2021

"Great tool to set-up digital ai assistants for e-commerce and customer support"

4.5/5

What do you like best about Mercury?

Great customer success manager, flexible platform, precise NLP Review collected by and hosted on G2.com.

What do you dislike about Mercury?

Backend design is not too intuitive, limited build-in visual changes possible for the chat widget (doable via custom CSS though) Review collected by and hosted on G2.com.