1. [Home](https://www.g2.com/) 2. ... 3. [Chatbots Software](https://www.g2.com/categories/chatbots) 4. [Mercury Discussions](https://www.g2.com/products/mercury-ai-mercury/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e0eb1a41c20b525c7741a9cddef09f3d/mercury-ai-mercury.png "Product Avatar Image") ](/products/mercury-ai-mercury/reviews) [ Mercury ](/products/mercury-ai-mercury/reviews) (6)4.8/5 Mercury is an easy-to-use, AI-based messaging and live-chat platform for customer experience automation. It enables businesses to provide impactful customer experiences with measurable outcomes on website chat, WhatsApp, and Facebook Messenger. Using conversational AI to take the burden of repetitive service requests off customer-facing teams, Mercury frees up live agents to focus on more complex use cases. Code-free integrations with CRM providers, e-commerce platforms, and conversation design tools allow for an easy connection with Mercury. It gives non-technical teams the ability to build sophisticated service automation with minimal setup overhead and quick time-to-market, and without per-seat charges for live-chat support agents. Show More * * * ### 83.0 Nps Score Already have Mercury? ### All Mercury Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What are mercury files? ](/discussions/mercury-what-are-mercury-files) What are mercury files? 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[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ customer service software ](https://www.g2.com/tags/customer-service-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Mercury+questions+and+get+answers+from+expert+users+in+our+Mercury+Discussions+section.&title=Mercury+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmercury-ai-mercury%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Mercury+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmercury-ai-mercury%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmercury-ai-mercury%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Mercury+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmercury-ai-mercury%2Fdiscuss%0aAsk+Mercury+questions+and+get+answers+from+expert+users+in+our+Mercury+Discussions+section.) 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Answer a few questions to help the Mercury community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmercury-ai-mercury%2Fdiscuss%3Fsmall_ask%3Dmercury-ai-mercury) No