Working with more than one processor, we required a centralized system to access our data, and IRIS was the perfect fit for your needs. Review collected by and hosted on G2.com.
Lack of support outside regular business hours. Review collected by and hosted on G2.com.
I like that I can create and make it custom to my needs with instant help from their support team. Review collected by and hosted on G2.com.
I wish there was even more functionality when it comes to user classes and groups. Review collected by and hosted on G2.com.
I like how compatible it is with both mobile, and computer. IT is super easy to use and functions the way that I need to on a daily basis! The input is easy on leads! Review collected by and hosted on G2.com.
Would like for the app to be a bit better to use it does seem like sometimes it hard to navigate compared to the desktop version. Review collected by and hosted on G2.com.
The portal is easy to use and the IRIS staff is super helpful and friendly Review collected by and hosted on G2.com.
Sometimes it takes a while for updates to show in system Review collected by and hosted on G2.com.
The UI is streamlined and simple. It does not take much time to get used to navigating the current setup. Review collected by and hosted on G2.com.
Some of the technical issues that persist. Most notably, not gathering data from access one or business track on time. Or glitching when opening new tickets. Review collected by and hosted on G2.com.
Luis provided exceptional support for my issue. He was very quick with his responses and thorough. Review collected by and hosted on G2.com.
Honestly, nothing. Support has always been superior. Review collected by and hosted on G2.com.
IRIS is user friendly and allows for me to follow the progression of a customer from lead through active merchant. Review collected by and hosted on G2.com.
I still need to analyze the notifications within tickets. I feel I get too many notifications. Review collected by and hosted on G2.com.
Organization of leads & follow up. Also texting from the CRM Review collected by and hosted on G2.com.
Look and feel seems outdated. Ability to easily upload docs for signatures Review collected by and hosted on G2.com.
We were thrilled to read your review of IRIS CRM. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their ISO goals. Thanks for pointing out what we can do better; we really appreciate your valuable feedback.
The only user-friendly CRM for the merchant industry. The customer service is the best. Always improving the software. Review collected by and hosted on G2.com.
Task management, marketing, and automation are not as strong as they are supposed to be. Review collected by and hosted on G2.com.
How it is a one-stop shop for many parts of our business. Review collected by and hosted on G2.com.
A lot of processes are not efficient. A lot of functionality is quite limited. Review collected by and hosted on G2.com.
Dear Jared, we are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you.
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
What are the benefits and drawbacks of using IRIS CRM for merchant services, and what advice would you give to new users?
Pricing provided by Merchant Central by NMI.
