Merchant Central by NMI Reviews & Product Details

IRIS, to me, is an all-in-one CRM. We are able to accomplish all of our business needs in one place - from sales to deployment, IRIS has us covered. Review collected by and hosted on G2.com.

There are a couple features that would make some IRIS processes more efficient, but IRIS is always reviewing their feedback queue to see what modifications they can add and/or update. Review collected by and hosted on G2.com.

Iris CRM helps with organization and streamlines managing customers. Review collected by and hosted on G2.com.

We just switched to the new version so getting used to that is taking some time, but the new version looks great! Review collected by and hosted on G2.com.

IRIS CRM is pretty self-explanatory, which makes it user-friendly. It has many tools to help us be successful, such as the calendar, lead queues, and documents section to help keep everything organized in one database. Review collected by and hosted on G2.com.

Notifications can be a bit annoying, and not being able to send documents for esign to internal employees is not possible but would be useful. The new layout is much improved from the cartooney look it had before. Review collected by and hosted on G2.com.

Have a lot of features, also have direct integration with the processors Review collected by and hosted on G2.com.

getting the setting right is abit challenge, hope lead field management can have a better UI to move things around Review collected by and hosted on G2.com.

Ease of use and the support received. The CRM is user friendly and does it all. Review collected by and hosted on G2.com.

None at this time but I would wish I can link multiple MIDS to a single helpdesk ticket. Review collected by and hosted on G2.com.

It is fairly easy to use. You can locate all of the relevant information in a quick manner that allows great service to be provided to the customer. Review collected by and hosted on G2.com.

Not many complaints at all over the CRM. Not the fanciest software but it has everything that an MSP needs. Review collected by and hosted on G2.com.

the only CRM that works for our payments industry Review collected by and hosted on G2.com.

sometimes there are not integrations with the other software we use Review collected by and hosted on G2.com.

IRIS CRM is extremely flexible. You can create the fields you need on the fly. Their customer service is very responsive and you can expect a response the same business day. Review collected by and hosted on G2.com.

We did have a little trouble getting the email fonts to align when adding text to the existing template, but the problem was solved by IRIS CRM customer service. Review collected by and hosted on G2.com.

love the functionality of it especially the calendar Review collected by and hosted on G2.com.

I wish it had spell check in notes section Review collected by and hosted on G2.com.

Intuitive features and design - easy to figure out complex processes Review collected by and hosted on G2.com.

Some of the supporting documentation could use updates. Review collected by and hosted on G2.com.