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Melio Pricing Reviews

(2)
Cassandra E.
CE
C
Small-Business (50 or fewer emp.)
"Highly recommend"
What do you like best about Melio?

One thing I really appreciate about Melio is that ACH payments are completely free — it’s a rare and valuable feature for small businesses trying to manage cash flow. Recently, I’ve also noticed that the dashboard is more intuitive, and scheduling payments feels even smoother. It’s clear they’re continuously improving the user experience. Review collected by and hosted on G2.com.

What do you dislike about Melio?

While I really value Melio’s features, one limitation is that it’s restricted to business accounts only. It would be helpful to have more flexibility for freelancers or sole proprietors who might not have a formal business bank account but still need simple payment tools. Expanding access could make it even more inclusive and versatile. Review collected by and hosted on G2.com.

Response from Stevie U of Melio

Hi Cassandra,

Thank you so much for your thoughtful and detailed review! We're happy to hear that you're finding value in our product and that the recent dashboard improvements have enhanced your experience.

We also appreciate your sharing your perspective on account requirements. We understand how expanded access could benefit freelancers and sole proprietors, and we’ve shared this with our product team as we continue exploring ways to make Melio even more inclusive and flexible.

Thanks again for being a part of the Melio community!

All the best,

Team Melio

Kaimee M.
KM
Owner
Small-Business (50 or fewer emp.)
"Lost ACH Payments and Lack of Resolution"
What do you like best about Melio?

I do not like Melio at all. I Have nothing good to say. Review collected by and hosted on G2.com.

What do you dislike about Melio?

I began using Melio approximately two months ago. During this period, the company processed four ACH payments on my behalf. However, three of those payments failed to reach my account and remain unaccounted for.

Despite multiple inquiries, Melio representatives have not provided any clear explanation or resolution. I have repeatedly been told that the matter is “under review,” yet no substantive updates have been given. Melio has not clarified whether the funds were deposited into an incorrect account, when or if the missing funds will be recovered, or whether there has been any security breach involving my account.

The company’s lack of transparency, accountability, and effective communication has been extremely concerning. Efforts to obtain assistance through their customer support have been unproductive, as I am consistently redirected to online chat agents—with each interaction beginning anew and no meaningful progress made. Requests for a direct phone discussion have also been declined.

Based on my experience over the past two weeks, it has become evident that Melio’s handling of this issue has been deeply unsatisfactory. I strongly urge any current or prospective users to exercise caution when considering using their services until these systemic issues are addressed. Review collected by and hosted on G2.com.

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