--- title: Maze Reviews meta_title: 'Maze Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how Maze works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 111 scale: '5' date_modified: '2026-10-23' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Maze Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Maze for its intuitive interface and responsive support, enabling efficient testing and valuable insights. (6 mentions)
Users appreciate the ease of use of Maze, enabling quick test creation and efficient data collection. (5 mentions)
Users value the intuitive and user-friendly interface of Maze, enhancing the overall experience and effectiveness of the tool. (5 mentions)
Users praise Maze for its intuitive interface, which enhances usability and simplifies the testing process. (4 mentions)
Users find Maze to be easy to use, facilitating quick insights and a streamlined research process. (3 mentions)
Users face limited functionality in Maze, struggling with screen size restrictions and unreliable features during mobile testing. (4 mentions)
Users find complex usability an issue, particularly with setup and flexibility in task management and prototyping. (3 mentions)
Users experience significant limitations with Maze, including bugs, project restrictions, and inadequate features for testing. (3 mentions)
Users find setup complex tasks frustrating and face various bugs, impacting their overall experience with Maze. (2 mentions)
Users find limited customization frustrating, desiring more flexibility in question formats and report capabilities. (2 mentions)

5 Pros or Advantages of Maze

1. Features
Users praise Maze for its intuitive interface and responsive support, enabling efficient testing and valuable insights.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Robust User Testing Program, with Actionable Design, but Free Plan has Limits"

What do you like about Maze?

Maze helps us to accurately validate ideas and ensure feedback are collected on time We get insights that can be actionable from Maze, ensuring that t

MC

Maria C.

Mid-Market (51-1000 emp.)

5.0/5

"A fast way to test with easy to use testing tools"

What do you like about Maze?

What I like about maze is how easy it is to use, and how you can have a variety of testing types to choose from. As a product designer I also like the

2. Ease of Use
Users appreciate the ease of use of Maze, enabling quick test creation and efficient data collection.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"User-Friendly and Fast"

What do you like about Maze?

Modern survey interface, easy to use, very good participant panel - super fast dats collection

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Robust User Testing Program, with Actionable Design, but Free Plan has Limits"

What do you like about Maze?

Maze helps us to accurately validate ideas and ensure feedback are collected on time We get insights that can be actionable from Maze, ensuring that t

3. User Interface
Users value the intuitive and user-friendly interface of Maze, enhancing the overall experience and effectiveness of the tool.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Powerful Automated Reporting That Drives Smart Decisions"

What do you like about Maze?

This tool has a powerful automated reporting and analytic feature that helps generate reports that helps make informed decisions. It also has an intu

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"User-Friendly and Fast"

What do you like about Maze?

Modern survey interface, easy to use, very good participant panel - super fast dats collection

4. Intuitive
Users praise Maze for its intuitive interface, which enhances usability and simplifies the testing process.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Powerful Automated Reporting That Drives Smart Decisions"

What do you like about Maze?

This tool has a powerful automated reporting and analytic feature that helps generate reports that helps make informed decisions. It also has an intu

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Robust User Testing Program, with Actionable Design, but Free Plan has Limits"

What do you like about Maze?

Maze helps us to accurately validate ideas and ensure feedback are collected on time We get insights that can be actionable from Maze, ensuring that t

5. Ease
Users find Maze to be easy to use, facilitating quick insights and a streamlined research process.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"User-Friendly and Fast"

What do you like about Maze?

Modern survey interface, easy to use, very good participant panel - super fast dats collection

MC

Maria C.

Mid-Market (51-1000 emp.)

5.0/5

"A fast way to test with easy to use testing tools"

What do you like about Maze?

What I like about maze is how easy it is to use, and how you can have a variety of testing types to choose from. As a product designer I also like the

5 Cons or Disadvantages of Maze

1. Limited Functionality
Users face limited functionality in Maze, struggling with screen size restrictions and unreliable features during mobile testing.
See 4 mentions

See Related User Reviews

Julia S.
JS

Julia S.

Enterprise (> 1000 emp.)

3.5/5

"Solid tool with great support, though mobile testing needs improvement"

What do you dislike about Maze?

The mobile testing monitoring could use some improvement, particularly when dealing with longer screens. The heatmap functionality becomes less reliab

Rupesh P.
RP

Rupesh P.

Mid-Market (51-1000 emp.)

4.5/5

"Best product for user testing and research"

What do you dislike about Maze?

There are a few technical limitations like screen size restriction where you cannot use non-responsive products with testers. There is a size limit fo

2. Complex Usability
Users find complex usability an issue, particularly with setup and flexibility in task management and prototyping.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"A great tool for quick and simple qualitative insights"

What do you dislike about Maze?

Can be hard to set up complex tasks - though that could be my own inabilities. Sometimes responses from users seem very rushed or even AI-generated.

Kevin C.
KC

Kevin C.

Enterprise (> 1000 emp.)

3.5/5

"Needs more flexibility when it comes to questions"

What do you dislike about Maze?

I would say, invest a little more in the responsiveness of your app, over the UI flourishes. Some of the animations are a little overboard. I think it

3. Limitations
Users experience significant limitations with Maze, including bugs, project restrictions, and inadequate features for testing.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Robust User Testing Program, with Actionable Design, but Free Plan has Limits"

What do you dislike about Maze?

Maze has a free plan that lacks intensive testing capabilities Some restrictions limits us from handling large projects

Rupesh P.
RP

Rupesh P.

Mid-Market (51-1000 emp.)

4.5/5

"Best product for user testing and research"

What do you dislike about Maze?

There are a few technical limitations like screen size restriction where you cannot use non-responsive products with testers. There is a size limit fo

4. Complexity
Users find setup complex tasks frustrating and face various bugs, impacting their overall experience with Maze.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"A great tool for quick and simple qualitative insights"

What do you dislike about Maze?

Can be hard to set up complex tasks - though that could be my own inabilities. Sometimes responses from users seem very rushed or even AI-generated.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Great when it works, for lightweight tests & needs that's supported, but has many limitations & bugs"

What do you dislike about Maze?

-- Noticeably buggy! Including "obvious" bugs that are should have been caught before release, and old bugs that seem to remain there for months. Gran

5. Limited Customization
Users find limited customization frustrating, desiring more flexibility in question formats and report capabilities.
See 2 mentions

See Related User Reviews

Kevin C.
KC

Kevin C.

Enterprise (> 1000 emp.)

3.5/5

"Needs more flexibility when it comes to questions"

What do you dislike about Maze?

I would say, invest a little more in the responsiveness of your app, over the UI flourishes. Some of the animations are a little overboard. I think it

KK

Kevin K.

Enterprise (> 1000 emp.)

5.0/5

"Maze has been instrumental in establishing a UX research program"

What do you dislike about Maze?

We run into some limitations with the number of recipients we can email surveys to at one time, which means we have to break them up and send in batch

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Maze Reviews (111)

Reviews

Maze Reviews (111)

4.5
111 reviews
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Verified User in Higher Education
IH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Maze saved my capstone project"
5/5
What do you like best about Maze?

I like how easy it is to import my Figma prototype to Maze. The report is so detailed, very helpful. Review collected by and hosted on G2.com.

What do you dislike about Maze?

I understand why making changes to your usability testing project after it was published is not allowed, but at the same time, I really want it to work. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Perfect for quick and interesting insights!"
4/5
What do you like best about Maze?

I like the ease of Maze. If there is anything we want to get answered internally, we turn to Maze to allow our users tell us the answer rather than us just assuming what our users want. The setup is easy and looks great when it goes out to testers. The dashboard is really clear, interesting to look at and also so easy to circulate to others in your team which saves so much resource & time collating data!

Support is great, always come back to you really quickly and I like the way that the maze product roadmap is created by the customers rather than internally through a dashboard. Review collected by and hosted on G2.com.

What do you dislike about Maze?

I do wish you could trial having the full plan so as a business you can see what you are missing when the plan is taken away and you are back to using the free plan. Review collected by and hosted on G2.com.

Matthieu D.
MD
Matthieu D.
Product Researcher
Mid-Market (51-1000 emp.)
"Maze revolutionized our user research"
4.5/5
What do you like best about Maze?

- Easy to use (it's a child's play)

- Reports (especially heatmaps and detail by click)

- Fast user recruitment

- Integration with tools (we use Figma)

- Templates (which can help to inspire / improve)

- The team (easy to reach and awesome people) Review collected by and hosted on G2.com.

What do you dislike about Maze?

- Would be great to have more criteria for user recruitment (especially on the language or the device for the test)

- Lack of feature to help qualification of open questions (fortunately the export helps to process the data efficiently outside Maze if you want to go deeper)

- Nice to have request: video replay of testers' sessions would be a real plus. It's a time-consuming activity if you're replaying everything, but sometimes it would be worth it to illustrate an insight and use it in a presentation. Review collected by and hosted on G2.com.

Daniel B.
DB
Daniel B.
Founder
Mid-Market (51-1000 emp.)
"Maze is great for unmoderated user testing at scale for quick insights"
4.5/5
What do you like best about Maze?

Being able to ask key questions as users go through the experience is a game-changer. Review collected by and hosted on G2.com.

What do you dislike about Maze?

Sometimes there are multiple success routes, it is not always easy to allow success to occur in multiple routes for the user. This can look like a poor UX when actually the user completed the task fine. Review collected by and hosted on G2.com.

Rogério T.
RT
Rogério T.
UX designer
Mid-Market (51-1000 emp.)
"Very good and complete tool for usability testing."
5/5
What do you like best about Maze?

The dashboard where I can review the results and where the users made mistakes, the toolset is very complete. Review collected by and hosted on G2.com.

What do you dislike about Maze?

I dislike the interface, too light and the elements are too big, making it hard to read the dashboard. Review collected by and hosted on G2.com.

Verified User in Media Production
UM
Verified User in Media Production
Mid-Market (51-1000 emp.)
"Convenient way to get feedback on prototype"
4.5/5
What do you like best about Maze?

You can link to your Figma prototype and ask users to complete tasks or just ask for their opinions. There are many kinds of questions to get feedback on prototypes. Review collected by and hosted on G2.com.

What do you dislike about Maze?

There are some bugs and sometimes it takes a lot of time to load the prototype. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Maze"
4.5/5
What do you like best about Maze?

Misclick rating percentage and hotspots are shown Review collected by and hosted on G2.com.

What do you dislike about Maze?

I hate how Maze only accepts prototypes from Figma, and I WISH I could use live sites to test on there Review collected by and hosted on G2.com.

AL
Aaron L.
UX Design Manager
Small-Business (50 or fewer emp.)
"Great for mission-based prototype testing"
3.5/5
What do you like best about Maze?

Love how quick and easy Figma plugs into Maze allowing the step by step paths and analysis, the tool allows us to get. a test live in minutes. I also like that we can use a pay as you go approach to paying for testers. Review collected by and hosted on G2.com.

What do you dislike about Maze?

I dislike the fact we cant force testers to use a real mobile device, I also have concerns over the quality of the supplied tester pool as often comments were wildly different to the data output. Review collected by and hosted on G2.com.

Rhys H.
RH
Rhys H.
User Experience Researcher
Enterprise (> 1000 emp.)
"A UX team's dream!"
5/5
What do you like best about Maze?

Maze has given us an easy and quick way to learn about our customers and how they use our designs on a scale we have not been able to before. We're able to quickly test, iterate and re-test all in Maze. Review collected by and hosted on G2.com.

What do you dislike about Maze?

No first-click testing. It would be marvelous to have it. Review collected by and hosted on G2.com.

Catalina H.
CH
Catalina H.
Senior User experience Researcher
Enterprise (> 1000 emp.)
"Excellent service"
5/5
What do you like best about Maze?

That it never shuts down and that everything is very intuitive Review collected by and hosted on G2.com.

What do you dislike about Maze?

I would like to have the tools to cross the information in my report the statistics to find patterns I always have to download the data on excel. Review collected by and hosted on G2.com.
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