
Nothing. We got scammed by them. They kept on charging us without delivering the service Review collected by and hosted on G2.com.
MakeUGC markets itself as an AI video platform, but its sales team upsold us to an expensive, manually managed video-production service.
We paid $43,200 over eight months for a subscription advertised as 90 fully edited videos per month, yet received only 120 finished videos in total. Production was slow, required significant involvement from our team, and fell far short of our expectations.
Despite the delivery shortfall, MakeUGC continued charging our card $5,400 monthly. They now argue that scripts, revisions, and variations justify the charges. We strongly disagree and have disputed $37,800 with American Express.
My advice: Be extremely cautious about their sales promises, recurring billing terms, and actual deliverables. If you experience similar issues, document everything and consider reporting your concerns to Stripe at https://stripe.com/complaints. Review collected by and hosted on G2.com.