# Maestro PMS Reviews **Vendor:** Maestro PMS **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 3.3/5.0 **Total Reviews:** 13 ## About Maestro PMS Maestro is the only hospitality Property Management System software company that offers an all-in-one, comprehensive Web browser or Windows solution with the option to host its Maestro Cloud Platform on-premises, in a private cloud, or cloud hosted. All environments support the latest mobile, contact-free, and web responsive technologies to enhance the digital guest and staff experience; with the added benefit of an extensive collection of open APIs to support more than 800 third-party integrations. Exclusively focused on independent hospitality groups, Maestro prides itself on both protecting your investment and providing flexibility and scalability with its innovative property management software solutions. Regardless of which implementation model a property chooses to support its business objectives today, they can switch to a different option tomorrow without going to market for a new system provider and incurring additional licensing fees. Maestro offers a painless transition migrating from on-premises to cloud-hosted or vice versa. ## Maestro PMS Reviews ### 1. Efficient Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Maestro PMS?** Maestro PMS is visual, fast, and efficient. If you need assistance, Customer Service is quick and professional to help you with your issue and teach you new things about the software. **What do you dislike about Maestro PMS?** There is nothing I dislike about this software. Highly recommend! **What problems is Maestro PMS solving and how is that benefiting you?** Maestro PMS makes billing an ease as well as Night Audits with its numerous report options. ### 2. Maestro PMS. **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Maestro PMS?** Maestro PMS is super simple to learn and use. Once I got the operations down it was quick and easy to set up reservations for our guests. I'm so glad we use this program. I am impressed with the level of support we receive and the speed in which the support is delivered. **What do you dislike about Maestro PMS?** Trying to figure out the best way to do some things can be difficult and certain things that are seemingly simple are often a lot more complicated than they should be. **Recommendations to others considering Maestro PMS:** This software really does well in hospitality management and I highly recommend it. **What problems is Maestro PMS solving and how is that benefiting you?** This system has enabled us put all our events and track bookings. It has also enabled us keep records of events and those for bookings. ### 3. Sales and Catering - Overall Easy to Use and full functionality! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2018 **What do you like best about Maestro PMS?** I like the fact that it works all-round great for events and sales at the hotel property I work at. Great flow and ease of use once you know the program. You can input all of your own food and beverage requirements, setup, special items like linens, and fees. Contracts, Invoicing and BEO's easily used. Accounting and being able to put through payments directly in the program. **What do you dislike about Maestro PMS?** There is no dedicated print-out calendar to give to our team. **Recommendations to others considering Maestro PMS:** Go for it! **What problems is Maestro PMS solving and how is that benefiting you?** Sales and Catering of Meetings and Events. The ease of use in day-to-day work is greatly improved. We looked to see if there was a better program out there, and we couldn't find something. The costs of the program is great, and can't be beat by other software. ### 4. Easy once you get the hang of it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2018 **What do you like best about Maestro PMS?** Maestro is an incredibly thorough system. Each action involves plenty of prompts, making it difficult to make mistakes. This is especially nice if you are a beginner. My first experience with any sort of property management system was with Maestro, and I will say I learned a ton. **What do you dislike about Maestro PMS?** That being said, once you've used the system for awhile, the prompts get a bit irritating. The system is almost too thorough and it slows down checkins, checkouts, transactions, etc. I also wish that when inserting notes into reservations, there's some sort of automatic timestamp/signature of the one leaving the comment. **Recommendations to others considering Maestro PMS:** Learning this system will take time, but once you get the hang of it, you'll appreciate all the features it has to offer. **What problems is Maestro PMS solving and how is that benefiting you?** Maestro's thoroughness makes it easy to avoid errors. In the instance of an error, it's easy to retrace steps to figure out what went wrong and how to fix it. ### 5. Attendent **Rating:** 3.0/5.0 stars **Reviewed by:** Kristen F. | English Second Language Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2018 **What do you like best about Maestro PMS?** I found the software easy to use and it made sense. **What do you dislike about Maestro PMS?** It took a bit to learn and at times was confusing but once I was passed the learning curve I had few issues **What problems is Maestro PMS solving and how is that benefiting you?** Scheduling and keeping track of activities ### 6. Not customizable **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Maestro PMS?** It links all hotel operations in one system **What do you dislike about Maestro PMS?** They sell it as customizable, but it's not. Its extremely bulky and time consuming and hard to access information from **Recommendations to others considering Maestro PMS:** Be very very careful what you wish for. We should have spent the money to hire someone to create a program for us **What problems is Maestro PMS solving and how is that benefiting you?** Linking all hotel operations to one software system. Have benefited from daily revenue reporting ### 7. Utilitarian but it gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2018 **What do you like best about Maestro PMS?** It works, which is more than can be said for the majority of the software used in my role **What do you dislike about Maestro PMS?** Interface is a little boring but that's not that important **Recommendations to others considering Maestro PMS:** Definitely worth investing in. **What problems is Maestro PMS solving and how is that benefiting you?** Property management for rental homes ### 8. Maestro PMS **Rating:** 4.0/5.0 stars **Reviewed by:** Lacy H. | Public Relatins, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2018 **What do you like best about Maestro PMS?** Maestro PMS helps with real-time and direct website booking and the control of rates and availability **What do you dislike about Maestro PMS?** Rates and availability sometime lags and isn’t always in real time **What problems is Maestro PMS solving and how is that benefiting you?** Easy and direct booking driving traffic to website ### 9. Outdated software **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Maestro PMS?** Simple interface; ability to manually adjust folios **What do you dislike about Maestro PMS?** Too many features that cannot be disabled; program glitches; I do not have the ability to make certain changes without having support perform them; random errors that support could not assist with fixing; too many pop up windows for simple processes. **What problems is Maestro PMS solving and how is that benefiting you?** Useful for day to day processes, but we end up using Excel instead of the software for ease of certain processes ### 10. Inefficient and outdated **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Maestro PMS?** Honestly it's hard for me to think of anything I like about Maestro. If I have to choose something, it would probably be creating a new reservation. It is fairly simple and painless, and Maestro puts in all the information for you if you choose a name that's already in the system. **What do you dislike about Maestro PMS?** I dislike most everything about Maestro. It is a good program in theory, but it just doesn't work right. It's slow. It crashes a lot. It almost has a personality of its own, and it's really picky about how you input information. Even in lists of hundreds of items, there isn't a scroll bar. You must key up or down for ages. Nothing is intuitive, and if you make one mistake it can be difficult and time consuming to fix it. **What problems is Maestro PMS solving and how is that benefiting you?** We use it to keep information about each residence, reservation, and guest all in one place. It has been helpful to be able to post charges to a reservation. ### 11. Upgrade but still could improve **Rating:** 3.0/5.0 stars **Reviewed by:** Kelleyann M. | Administrative Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2018 **What do you like best about Maestro PMS?** I like that the system accepts reservations correctly without having to reset the server. **What do you dislike about Maestro PMS?** Still very slower, especially when assigning a room **Recommendations to others considering Maestro PMS:** Further updates to prevent lagging and maestro system termination errors **What problems is Maestro PMS solving and how is that benefiting you?** Smoother night audit process ### 12. Great PMS for multiple properties **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Maestro PMS?** I love how notes are integrated easily. **What do you dislike about Maestro PMS?** You cannot open multiple windows. Small print **What problems is Maestro PMS solving and how is that benefiting you?** Good for more modern hotels looking to have a more simple overview of where everything used for front office is located ### 13. Does the job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Maestro PMS?** Has great support, very diverse and in depth. **What do you dislike about Maestro PMS?** Not so user friendly. Sometimes difficult to train new users. **What problems is Maestro PMS solving and how is that benefiting you?** It serves as our main PMS ## Maestro PMS Discussions - [What does PMS mean in software?](https://www.g2.com/discussions/what-does-pms-mean-in-software) - [What are the common software options in a PMS?](https://www.g2.com/discussions/maestro-pms-what-are-the-common-software-options-in-a-pms) - [What does PMS interface include?](https://www.g2.com/discussions/what-does-pms-interface-include) - [What is Maestro system?](https://www.g2.com/discussions/what-is-maestro-system) - [View Maestro PMS pricing details and edition comparison](https://www.g2.com/products/maestro-pms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A11%3A55+-0500&secure%5Bsession_id%5D=176ae161-2bba-40dd-9a06-b4711b06adba&secure%5Btoken%5D=438369e4c19069c18a689cac96d804abcbd4ee9db80edb935f02c4c622aee2fc&format=llm_user) ## Maestro PMS Features **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Maestro PMS Alternatives - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews) - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - 4.3/5.0 (38 reviews) - [Hotello](https://www.g2.com/products/hotello/reviews) - 4.2/5.0 (16 reviews)