Maestro PMS Reviews & Product Details

Maestro PMS is visual, fast, and efficient. If you need assistance, Customer Service is quick and professional to help you with your issue and teach you new things about the software. Review collected by and hosted on G2.com.

There is nothing I dislike about this software. Highly recommend! Review collected by and hosted on G2.com.

Maestro PMS is super simple to learn and use. Once I got the operations down it was quick and easy to set up reservations for our guests. I'm so glad we use this program. I am impressed with the level of support we receive and the speed in which the support is delivered. Review collected by and hosted on G2.com.

Trying to figure out the best way to do some things can be difficult and certain things that are seemingly simple are often a lot more complicated than they should be. Review collected by and hosted on G2.com.

I like the fact that it works all-round great for events and sales at the hotel property I work at. Great flow and ease of use once you know the program. You can input all of your own food and beverage requirements, setup, special items like linens, and fees. Contracts, Invoicing and BEO's easily used. Accounting and being able to put through payments directly in the program. Review collected by and hosted on G2.com.

There is no dedicated print-out calendar to give to our team. Review collected by and hosted on G2.com.

Maestro is an incredibly thorough system. Each action involves plenty of prompts, making it difficult to make mistakes. This is especially nice if you are a beginner. My first experience with any sort of property management system was with Maestro, and I will say I learned a ton. Review collected by and hosted on G2.com.

That being said, once you've used the system for awhile, the prompts get a bit irritating. The system is almost too thorough and it slows down checkins, checkouts, transactions, etc. I also wish that when inserting notes into reservations, there's some sort of automatic timestamp/signature of the one leaving the comment. Review collected by and hosted on G2.com.

I found the software easy to use and it made sense. Review collected by and hosted on G2.com.

It took a bit to learn and at times was confusing but once I was passed the learning curve I had few issues Review collected by and hosted on G2.com.

It links all hotel operations in one system Review collected by and hosted on G2.com.

They sell it as customizable, but it's not. Its extremely bulky and time consuming and hard to access information from Review collected by and hosted on G2.com.

It works, which is more than can be said for the majority of the software used in my role Review collected by and hosted on G2.com.

Interface is a little boring but that's not that important Review collected by and hosted on G2.com.

Maestro PMS helps with real-time and direct website booking and the control of rates and availability Review collected by and hosted on G2.com.

Rates and availability sometime lags and isn’t always in real time Review collected by and hosted on G2.com.

Simple interface; ability to manually adjust folios Review collected by and hosted on G2.com.

Too many features that cannot be disabled; program glitches; I do not have the ability to make certain changes without having support perform them; random errors that support could not assist with fixing; too many pop up windows for simple processes. Review collected by and hosted on G2.com.

Honestly it's hard for me to think of anything I like about Maestro. If I have to choose something, it would probably be creating a new reservation. It is fairly simple and painless, and Maestro puts in all the information for you if you choose a name that's already in the system. Review collected by and hosted on G2.com.

I dislike most everything about Maestro. It is a good program in theory, but it just doesn't work right. It's slow. It crashes a lot. It almost has a personality of its own, and it's really picky about how you input information. Even in lists of hundreds of items, there isn't a scroll bar. You must key up or down for ages. Nothing is intuitive, and if you make one mistake it can be difficult and time consuming to fix it. Review collected by and hosted on G2.com.