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Maestro PMS Reviews & Product Details

Maestro is the only hospitality Property Management System software company that offers an all-in-one, comprehensive Web browser or Windows solution with the option to host its Maestro Cloud Platform on-premises, in a private cloud, or cloud hosted. All environments support the latest mobile, contact-free, and web responsive technologies to enhance the digital guest and staff experience; with the added benefit of an extensive collection of open APIs to support more than 800 third-party integrations. Exclusively focused on independent hospitality groups, Maestro prides itself on both protecting your investment and providing flexibility and scalability with its innovative property management software solutions. Regardless of which implementation model a property chooses to support its business objectives today, they can switch to a different option tomorrow without going to market for a new system provider and incurring additional licensing fees. Maestro offers a painless transition migrating from on-premises to cloud-hosted or vice versa.

Seller

Maestro PMS

Languages Supported

English

Product Description

Maestro PMS is a property management system for independent hotels, multi-property groups and resorts.

Overview by

Maestro Property Management System (Unparalleled Hospitality Solution)

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Maestro PMS Media

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Maestro PMS Demo - Guest Experience Management

Maestro’s Guest Experience Management, GuestXMS, provides 2-way SMS, case management and seamless, real-time integration to the guest profile with instant access to relevant guest feedback, intelligence and insights to encourage operational excellence, meaningful differentiation, and a sustainabl...

The Maestro centralized environment connects Central Reservation Office, Front Office, Housekeeping, Spa, Activities, Sales & Catering, Condo Owner, Membership and A/R into a single consolidated view. Keeping all service ambassadors instantly informed of guest needs and armed with the foresig...

Maestro PMS Reviews (13)

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Verified User in Hospitality

Small-Business (50 or fewer emp.)

8/18/2021

"Efficient Software"

5/5

What do you like best about Maestro PMS?

Maestro PMS is visual, fast, and efficient. If you need assistance, Customer Service is quick and professional to help you with your issue and teach you new things about the software. Review collected by and hosted on G2.com.

What do you dislike about Maestro PMS?

There is nothing I dislike about this software. Highly recommend! Review collected by and hosted on G2.com.

James W.

Assistant Manager

Mid-Market (51-1000 emp.)

10/28/2019

"Maestro PMS. "

5/5

What do you like best about Maestro PMS?

Maestro PMS is super simple to learn and use. Once I got the operations down it was quick and easy to set up reservations for our guests. I'm so glad we use this program. I am impressed with the level of support we receive and the speed in which the support is delivered. Review collected by and hosted on G2.com.

What do you dislike about Maestro PMS?

Trying to figure out the best way to do some things can be difficult and certain things that are seemingly simple are often a lot more complicated than they should be. Review collected by and hosted on G2.com.

Recommendations to others considering Maestro PMS:

This software really does well in hospitality management and I highly recommend it. Review collected by and hosted on G2.com.

What problems is Maestro PMS solving and how is that benefiting you?

This system has enabled us put all our events and track bookings. It has also enabled us keep records of events and those for bookings. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

7/21/2018

"Sales and Catering - Overall Easy to Use and full functionality!"

3.5/5

What do you like best about Maestro PMS?

I like the fact that it works all-round great for events and sales at the hotel property I work at. Great flow and ease of use once you know the program. You can input all of your own food and beverage requirements, setup, special items like linens, and fees. Contracts, Invoicing and BEO's easily used. Accounting and being able to put through payments directly in the program. Review collected by and hosted on G2.com.

What do you dislike about Maestro PMS?

There is no dedicated print-out calendar to give to our team. Review collected by and hosted on G2.com.

Recommendations to others considering Maestro PMS:

Go for it! Review collected by and hosted on G2.com.

What problems is Maestro PMS solving and how is that benefiting you?

Sales and Catering of Meetings and Events. The ease of use in day-to-day work is greatly improved. We looked to see if there was a better program out there, and we couldn't find something. The costs of the program is great, and can't be beat by other software. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

7/21/2018

"Easy once you get the hang of it"

4/5

What do you like best about Maestro PMS?

Maestro is an incredibly thorough system. Each action involves plenty of prompts, making it difficult to make mistakes. This is especially nice if you are a beginner. My first experience with any sort of property management system was with Maestro, and I will say I learned a ton. Review collected by and hosted on G2.com.

What do you dislike about Maestro PMS?

That being said, once you've used the system for awhile, the prompts get a bit irritating. The system is almost too thorough and it slows down checkins, checkouts, transactions, etc. I also wish that when inserting notes into reservations, there's some sort of automatic timestamp/signature of the one leaving the comment. Review collected by and hosted on G2.com.

Recommendations to others considering Maestro PMS:

Learning this system will take time, but once you get the hang of it, you'll appreciate all the features it has to offer. Review collected by and hosted on G2.com.

What problems is Maestro PMS solving and how is that benefiting you?

Maestro's thoroughness makes it easy to avoid errors. In the instance of an error, it's easy to retrace steps to figure out what went wrong and how to fix it. Review collected by and hosted on G2.com.

Kristen F.

English Second Language Teacher

Mid-Market (51-1000 emp.)

11/18/2018

"Attendent "

3/5

What do you like best about Maestro PMS?

I found the software easy to use and it made sense. Review collected by and hosted on G2.com.

What do you dislike about Maestro PMS?

It took a bit to learn and at times was confusing but once I was passed the learning curve I had few issues Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

7/12/2018

"Not customizable"

1/5

What do you like best about Maestro PMS?

It links all hotel operations in one system Review collected by and hosted on G2.com.

What do you dislike about Maestro PMS?

They sell it as customizable, but it's not. Its extremely bulky and time consuming and hard to access information from Review collected by and hosted on G2.com.

Recommendations to others considering Maestro PMS:

Be very very careful what you wish for. We should have spent the money to hire someone to create a program for us Review collected by and hosted on G2.com.

What problems is Maestro PMS solving and how is that benefiting you?

Linking all hotel operations to one software system. Have benefited from daily revenue reporting Review collected by and hosted on G2.com.

Sarah H.

Mid-Market (51-1000 emp.)

8/13/2018

"Utilitarian but it gets the job done"

4/5

What do you like best about Maestro PMS?

It works, which is more than can be said for the majority of the software used in my role Review collected by and hosted on G2.com.

What do you dislike about Maestro PMS?

Interface is a little boring but that's not that important Review collected by and hosted on G2.com.

Lacy H.

Public Relatins

Enterprise (> 1000 emp.)

8/4/2018

"Maestro PMS"

4/5

What do you like best about Maestro PMS?

Maestro PMS helps with real-time and direct website booking and the control of rates and availability Review collected by and hosted on G2.com.

What do you dislike about Maestro PMS?

Rates and availability sometime lags and isn’t always in real time Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

7/30/2018

"Outdated software"

2/5

What do you like best about Maestro PMS?

Simple interface; ability to manually adjust folios Review collected by and hosted on G2.com.

What do you dislike about Maestro PMS?

Too many features that cannot be disabled; program glitches; I do not have the ability to make certain changes without having support perform them; random errors that support could not assist with fixing; too many pop up windows for simple processes. Review collected by and hosted on G2.com.

Verified User in Hospitality

Enterprise (> 1000 emp.)

1/24/2018

"Inefficient and outdated "

0.5/5

What do you like best about Maestro PMS?

Honestly it's hard for me to think of anything I like about Maestro. If I have to choose something, it would probably be creating a new reservation. It is fairly simple and painless, and Maestro puts in all the information for you if you choose a name that's already in the system. Review collected by and hosted on G2.com.

What do you dislike about Maestro PMS?

I dislike most everything about Maestro. It is a good program in theory, but it just doesn't work right. It's slow. It crashes a lot. It almost has a personality of its own, and it's really picky about how you input information. Even in lists of hundreds of items, there isn't a scroll bar. You must key up or down for ages. Nothing is intuitive, and if you make one mistake it can be difficult and time consuming to fix it. Review collected by and hosted on G2.com.