--- title: Lumos Reviews meta\_title: Lumos Reviews, Features, and Pricing 2024 meta\_description: Learn more about Lumos features and pricing through reviews from real, verified G2 users. aggregate\_rating: rating\_value: 4.7 review\_count: 69 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Lumos Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Lumos, noting its intuitive UI and streamlined access management processes. [(11 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868150&qs=pros-and-cons#reviews) Users find Lumos to be a **huge time saver** , significantly streamlining application access requests and approvals. [(10 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1867830&qs=pros-and-cons#reviews) Users appreciate the **automation of workflows** with Lumos, significantly saving time and enhancing productivity for teams. [(9 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868499&qs=pros-and-cons#reviews) Users appreciate the **sophisticated application integration** of Lumos, streamlining workflows and enhancing operational efficiency significantly. [(7 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1867928&qs=pros-and-cons#reviews) Users commend the **responsive customer support** of Lumos, enhancing their overall experience and resolving real IT challenges. [(7 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868686&qs=pros-and-cons#reviews) Users find the **integration issues** with Lumos cumbersome, complicating the setup process for custom applications. [(7 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868640&qs=pros-and-cons#reviews) Users find the **limited integrations** problematic, particularly missing support for major platforms like AWS, GCP, and Azure. [(6 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868249&qs=pros-and-cons#reviews) Users find **integration difficulty** with Lumos due to limited SaaS options and complications in connecting other platforms. [(5 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421369&qs=pros-and-cons#reviews) Users find the **complex setup** for integrations can be time-consuming and challenging for small IT teams. [(3 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421418&qs=pros-and-cons#reviews) Users note a **lack of integration features** in Lumos, making subscription tracking and automation cumbersome. [(3 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421613&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Lumos ##### 1. Ease of Use Users appreciate the **ease of use** of Lumos, noting its intuitive UI and streamlined access management processes. [ See 11 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868150&qs=pros-and-cons#reviews) See Related User Reviews ![Shashi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashi G.") SG Shashi G. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Access Management with Seamless Automation" What do you like about Lumos? Lumos provides excellent visibility and control over user access across applications, which makes identity and access governance much simpler and more ![Pedro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro B.") PB Pedro B. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration, Stellar Usability" What do you like about Lumos? I like the experience itself and the usability of Lumos. It's user-friendly, and we don't receive many support requests about it. We just need to teac ##### 2. Time-saving Users find Lumos to be a **huge time saver** , significantly streamlining application access requests and approvals. [ See 10 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1867830&qs=pros-and-cons#reviews) See Related User Reviews ![Liz W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz W.") LW Liz W. Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support and Huge Time Savings with Lumos" What do you like about Lumos? First off, the Lumos team is the best to work with! I was considering Lumos in a previous role, and while we weren't able to implement it there, I wen ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Lumos Automates Access Requests and Saves Us Time" What do you like about Lumos? Lumos has streamlined our application access request and approval workflow. This is a huge time saver for my team, as the process has automated what w ##### 3. Automation Users appreciate the **automation of workflows** with Lumos, significantly saving time and enhancing productivity for teams. [ See 9 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868499&qs=pros-and-cons#reviews) See Related User Reviews ![Liz W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz W.") LW Liz W. Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support and Huge Time Savings with Lumos" What do you like about Lumos? First off, the Lumos team is the best to work with! I was considering Lumos in a previous role, and while we weren't able to implement it there, I wen ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Lumos Automates Access Requests and Saves Us Time" What do you like about Lumos? Lumos has streamlined our application access request and approval workflow. This is a huge time saver for my team, as the process has automated what w ##### 4. Application Integration Users appreciate the **sophisticated application integration** of Lumos, streamlining workflows and enhancing operational efficiency significantly. [ See 7 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1867928&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Lumos Automates Access Requests and Saves Us Time" What do you like about Lumos? Lumos has streamlined our application access request and approval workflow. This is a huge time saver for my team, as the process has automated what w ![Shashi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashi G.") SG Shashi G. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Access Management with Seamless Automation" What do you like about Lumos? Lumos provides excellent visibility and control over user access across applications, which makes identity and access governance much simpler and more ##### 5. Customer Support Users commend the **responsive customer support** of Lumos, enhancing their overall experience and resolving real IT challenges. [ See 7 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868686&qs=pros-and-cons#reviews) See Related User Reviews ![Liz W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz W.") LW Liz W. Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support and Huge Time Savings with Lumos" What do you like about Lumos? First off, the Lumos team is the best to work with! I was considering Lumos in a previous role, and while we weren't able to implement it there, I wen ![Pedro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro B.") PB Pedro B. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration, Stellar Usability" What do you like about Lumos? I like the experience itself and the usability of Lumos. It's user-friendly, and we don't receive many support requests about it. We just need to teac ### 5 Cons or Disadvantages of Lumos ##### 1. Integration Issues Users find the **integration issues** with Lumos cumbersome, complicating the setup process for custom applications. [ See 7 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868640&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Lumos in practice" What do you dislike about Lumos? not all application's integrations are fully supported ![Pedro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro B.") PB Pedro B. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration, Stellar Usability" What do you dislike about Lumos? I find the current integrations lacking. Right now, we can integrate SaaS vendors inside Lumos for people to request access, but I think Lumos should ##### 2. Limited Integrations Users find the **limited integrations** problematic, particularly missing support for major platforms like AWS, GCP, and Azure. [ See 6 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868249&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Lumos Automates Access Requests and Saves Us Time" What do you dislike about Lumos? We haven't found any significant downsides. One challenge within the access reviews module is the occassional app that has no available API integratio ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Lumos in practice" What do you dislike about Lumos? not all application's integrations are fully supported ##### 3. Integration Difficulty Users find **integration difficulty** with Lumos due to limited SaaS options and complications in connecting other platforms. [ See 5 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421369&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Lumos in practice" What do you dislike about Lumos? not all application's integrations are fully supported ![Pedro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro B.") PB Pedro B. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration, Stellar Usability" What do you dislike about Lumos? I find the current integrations lacking. Right now, we can integrate SaaS vendors inside Lumos for people to request access, but I think Lumos should ##### 4. Complex Setup Users find the **complex setup** for integrations can be time-consuming and challenging for small IT teams. [ See 3 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421418&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automated User Provisioning" What do you dislike about Lumos? It’s a bit complicated when it comes to integrations. Some bugs in failed integrations. ![Roshan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roshan G.") RG Roshan G. 4.5/5 "Transforms Access Management with Ease and Efficiency" What do you dislike about Lumos? While the core functionality is excellent, the initial setup for integrating custom, lesser-known apps took longer than expected. An even more streaml ##### 5. Lack of Features Users note a **lack of integration features** in Lumos, making subscription tracking and automation cumbersome. [ See 3 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421613&qs=pros-and-cons#reviews) See Related User Reviews ![Liz W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz W.") LW Liz W. Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support and Huge Time Savings with Lumos" What do you dislike about Lumos? The only thing that Lumos doesn't offer today is an easy way to track month-to-month subscriptions, agreements based on usage (i.e., agreements that d ![Pedro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro B.") PB Pedro B. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration, Stellar Usability" What do you dislike about Lumos? I find the current integrations lacking. Right now, we can integrate SaaS vendors inside Lumos for people to request access, but I think Lumos should ![Yande G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yande G.") YG Yande G. Associate Systems Administrator Enterprise (\> 1000 emp.) 7/14/2022 "Associate Systems Administrator" 5/5 What do you like best about Lumos? Lumos is excellent at providing the team with visibility into what tools teams are using that can potentially save the organization money and making sure access is approved when requested. Review collected by and hosted on G2.com. What do you dislike about Lumos? No dislike at the moment since the Lumos team is always making improvements based on customers' feedback. I love how quickly they follow up with any issues. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos is helping our organization team save money by not spending money on overlapping license usage. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-6851920/official_response/edit) Thanks, Yande! I am so happy to hear that Lumos is giving your team more visibility into what apps your users are using. Thanks again for taking the time to share your experience with Lumos. We appreciate you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Karn S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karn S.") KS Karn S. IT System Administrator Mid-Market (51-1000 emp.) 7/14/2022 "Amazing software with an even more amazing team behind it!" 5/5 What do you like best about Lumos? I love the AppStore - Which provides a simple place for our end-users to request everything they need! Review collected by and hosted on G2.com. What do you dislike about Lumos? Not all software has full integration (check for orphaned and dormant accounts) within Lumos, yet. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? It is allowing our end-users to easily see all software and apps they can have access to and allows us to keep up with dormant/orphaned accounts. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-6851764/official_response/edit) Thanks for the review, Karn! I am happy to hear that you love the AppStore and your end users can get what they need. As for integrations, we are working on building out integrations and adding even more apps so that IT teams can really stay on top of app usage and licenses. Thanks again for sharing your experience with Lumos and for being a great customer! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 8/26/2022 "Interactive and user friendly" 4/5 What do you like best about Lumos? The simplicity of being able to approve an application with 1 click. Review collected by and hosted on G2.com. What do you dislike about Lumos? How many notifications are being sent through slack to show that someone is requesting an application. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Bringing all applications into a simple group of approval and assigning. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-7039584/official_response/edit) Thanks for the review! I'm glad to hear that Lumos helps you approve application access with one click. And thanks for the feedback on notifications. Our development team is working hard to make sure that Lumos is easy to use and administer. I will share this feedback with them. Thanks again for taking the time to share your experience with Lumos. We appreciate you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 7/26/2022 "Lumos is good. Few more features will make it perfect." 4/5 What do you like best about Lumos? The match / unmatch feature is the best feature Review collected by and hosted on G2.com. What do you dislike about Lumos? It does not have the functionality to send out reminders Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos automates the access review process and we have been running campaigns automatically now. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-6898578/official_response/edit) Thanks for the review! I'm happy to hear that the Lumos helps you automate the access review process. And, thanks for the feedback on adding a reminders feature. I will share this with our development team. Thanks again for taking the time to write about your experience with Lumos. We appreciate it! 8/23/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jason P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason P.") JP Jason P. Director, Compliance and Cyber Risk Management Mid-Market (51-1000 emp.) 7/20/2022 "Lunmo has changed the way we conduct access reviews" 5/5 What do you like best about Lumos? The ease of use as both an administrator and the end user. Review collected by and hosted on G2.com. What do you dislike about Lumos? They are still a new company so the features are still being rolled out. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos is helping us with our compliance needs, ISO requires access reviews and Lumos has made that easy to manage Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-6875237/official_response/edit) Thanks for the review, Jason! I'm glad to hear that you're finding Lumos easy to use and that it's helping you with access reviews and ISO compliance needs. Our development team strives to continuously add new features and improvements, so I look forward to hearing your feedback in the future as we expand the platform. Thanks again for sharing your experience and for being such a great customer! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") EI Verified User in Industrial Automation Mid-Market (51-1000 emp.) 7/15/2022 "Simple setup and valuable information." 5/5 What do you like best about Lumos? I like how easy it is to get started. The application Discovery was quite helpful. Review collected by and hosted on G2.com. What do you dislike about Lumos? Not many now, a new product with great features coming. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? As a new IT Director, the application discovery is a great help in wrangling shadow IT. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-6855511/official_response/edit) Thanks for the review! I'm happy to hear that your implementation was easy and that application discovery helped you. We really appreciate your feedback - thanks again for sharing your experience with Lumos and for being a customer! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/24/2022 "Powerful automation and user friendly" 4.5/5 What do you like best about Lumos? Lumos has a great, easy to use UI and simplies common IT tasks through automation, removing hours of manual work. Review collected by and hosted on G2.com. What do you dislike about Lumos? Nothing, it does exactly what has been designed to do, streamline, simplify, automate. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? IT Vendor Management, Licence Management and Access Management. Lumos has greatly reduced our teams compliance tasks and made it simpler to complete our yearly audit reviews. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-6888879/official_response/edit) Thanks for the review! I'm happy to hear that Lumos helps you streamline your compliance tasks. Thanks for taking the time to share your experience with our product. We appreciate it! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/28/2022 "Lumos saves us time." 4.5/5 What do you like best about Lumos? Self service of application requests, reporting on access. Review collected by and hosted on G2.com. What do you dislike about Lumos? I wish there was some type of onboarding template where we could suggest apps based on a users title/job role. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Saving time by eliminating manual tasks. Creating reports showing an audit of access vs usage, and allowing us to fix that within the console. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-6909615/official_response/edit) Thanks for the review! I'm glad to hear that Lumos saves you time and that the access versus usage data makes it easy to fix issues on the spot. And, thanks for the suggestion regarding onboarding templates - love it! I will share your feedback with our development team. Thank you for taking the time to share your experience with Lumos and for being such a great customer. We appreciate you! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/18/2022 "The software provides time savings for access requests as well as quarterly access reviews." 5/5 What do you like best about Lumos? Customizable approval flows and reporting. Review collected by and hosted on G2.com. What do you dislike about Lumos? Logging is not there yet. Needs work to have better capabilities. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Solving access requests/review/workflows. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-6864899/official_response/edit) Thank you for the review! I'm happy to hear that Lumos is helping you manage approvals and access requests. I appreciate the feedback on logging and will pass it along to our developers. Thanks again for taking the time to share your experience and for being a customer! 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