--- title: Lumos Reviews meta\_title: Lumos Reviews, Features, and Pricing 2024 meta\_description: Learn more about Lumos features and pricing through reviews from real, verified G2 users. aggregate\_rating: rating\_value: 4.7 review\_count: 69 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Lumos Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Lumos, noting its intuitive UI and streamlined access management processes. [(11 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868150&qs=pros-and-cons#reviews) Users find Lumos to be a **huge time saver** , significantly streamlining application access requests and approvals. [(10 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1867830&qs=pros-and-cons#reviews) Users appreciate the **automation of workflows** with Lumos, significantly saving time and enhancing productivity for teams. [(9 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868499&qs=pros-and-cons#reviews) Users appreciate the **sophisticated application integration** of Lumos, streamlining workflows and enhancing operational efficiency significantly. [(7 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1867928&qs=pros-and-cons#reviews) Users commend the **responsive customer support** of Lumos, enhancing their overall experience and resolving real IT challenges. [(7 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868686&qs=pros-and-cons#reviews) Users find the **integration issues** with Lumos cumbersome, complicating the setup process for custom applications. [(7 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868640&qs=pros-and-cons#reviews) Users find the **limited integrations** problematic, particularly missing support for major platforms like AWS, GCP, and Azure. [(6 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868249&qs=pros-and-cons#reviews) Users find **integration difficulty** with Lumos due to limited SaaS options and complications in connecting other platforms. [(5 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421369&qs=pros-and-cons#reviews) Users find the **complex setup** for integrations can be time-consuming and challenging for small IT teams. [(3 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421418&qs=pros-and-cons#reviews) Users note a **lack of integration features** in Lumos, making subscription tracking and automation cumbersome. [(3 mentions)](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421613&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Lumos ##### 1. Ease of Use Users appreciate the **ease of use** of Lumos, noting its intuitive UI and streamlined access management processes. [ See 11 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868150&qs=pros-and-cons#reviews) See Related User Reviews ![Shashi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashi G.") SG Shashi G. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Access Management with Seamless Automation" What do you like about Lumos? Lumos provides excellent visibility and control over user access across applications, which makes identity and access governance much simpler and more ![Pedro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro B.") PB Pedro B. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration, Stellar Usability" What do you like about Lumos? I like the experience itself and the usability of Lumos. It's user-friendly, and we don't receive many support requests about it. We just need to teac ##### 2. Time-saving Users find Lumos to be a **huge time saver** , significantly streamlining application access requests and approvals. [ See 10 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1867830&qs=pros-and-cons#reviews) See Related User Reviews ![Liz W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz W.") LW Liz W. Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support and Huge Time Savings with Lumos" What do you like about Lumos? First off, the Lumos team is the best to work with! I was considering Lumos in a previous role, and while we weren't able to implement it there, I wen ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Lumos Automates Access Requests and Saves Us Time" What do you like about Lumos? Lumos has streamlined our application access request and approval workflow. This is a huge time saver for my team, as the process has automated what w ##### 3. Automation Users appreciate the **automation of workflows** with Lumos, significantly saving time and enhancing productivity for teams. [ See 9 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868499&qs=pros-and-cons#reviews) See Related User Reviews ![Liz W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz W.") LW Liz W. Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support and Huge Time Savings with Lumos" What do you like about Lumos? First off, the Lumos team is the best to work with! I was considering Lumos in a previous role, and while we weren't able to implement it there, I wen ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Lumos Automates Access Requests and Saves Us Time" What do you like about Lumos? Lumos has streamlined our application access request and approval workflow. This is a huge time saver for my team, as the process has automated what w ##### 4. Application Integration Users appreciate the **sophisticated application integration** of Lumos, streamlining workflows and enhancing operational efficiency significantly. [ See 7 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1867928&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Lumos Automates Access Requests and Saves Us Time" What do you like about Lumos? Lumos has streamlined our application access request and approval workflow. This is a huge time saver for my team, as the process has automated what w ![Shashi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashi G.") SG Shashi G. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Access Management with Seamless Automation" What do you like about Lumos? Lumos provides excellent visibility and control over user access across applications, which makes identity and access governance much simpler and more ##### 5. Customer Support Users commend the **responsive customer support** of Lumos, enhancing their overall experience and resolving real IT challenges. [ See 7 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868686&qs=pros-and-cons#reviews) See Related User Reviews ![Liz W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz W.") LW Liz W. Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support and Huge Time Savings with Lumos" What do you like about Lumos? First off, the Lumos team is the best to work with! I was considering Lumos in a previous role, and while we weren't able to implement it there, I wen ![Pedro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro B.") PB Pedro B. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration, Stellar Usability" What do you like about Lumos? I like the experience itself and the usability of Lumos. It's user-friendly, and we don't receive many support requests about it. We just need to teac ### 5 Cons or Disadvantages of Lumos ##### 1. Integration Issues Users find the **integration issues** with Lumos cumbersome, complicating the setup process for custom applications. [ See 7 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868640&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Lumos in practice" What do you dislike about Lumos? not all application's integrations are fully supported ![Pedro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro B.") PB Pedro B. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration, Stellar Usability" What do you dislike about Lumos? I find the current integrations lacking. Right now, we can integrate SaaS vendors inside Lumos for people to request access, but I think Lumos should ##### 2. Limited Integrations Users find the **limited integrations** problematic, particularly missing support for major platforms like AWS, GCP, and Azure. [ See 6 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=1868249&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Lumos Automates Access Requests and Saves Us Time" What do you dislike about Lumos? We haven't found any significant downsides. One challenge within the access reviews module is the occassional app that has no available API integratio ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Lumos in practice" What do you dislike about Lumos? not all application's integrations are fully supported ##### 3. Integration Difficulty Users find **integration difficulty** with Lumos due to limited SaaS options and complications in connecting other platforms. [ See 5 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421369&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Lumos in practice" What do you dislike about Lumos? not all application's integrations are fully supported ![Pedro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro B.") PB Pedro B. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration, Stellar Usability" What do you dislike about Lumos? I find the current integrations lacking. Right now, we can integrate SaaS vendors inside Lumos for people to request access, but I think Lumos should ##### 4. Complex Setup Users find the **complex setup** for integrations can be time-consuming and challenging for small IT teams. [ See 3 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421418&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automated User Provisioning" What do you dislike about Lumos? It’s a bit complicated when it comes to integrations. Some bugs in failed integrations. ![Roshan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roshan G.") RG Roshan G. 4.5/5 "Transforms Access Management with Ease and Efficiency" What do you dislike about Lumos? While the core functionality is excellent, the initial setup for integrating custom, lesser-known apps took longer than expected. An even more streaml ##### 5. Lack of Features Users note a **lack of integration features** in Lumos, making subscription tracking and automation cumbersome. [ See 3 mentions ](https://www.g2.com/products/lumos/reviews?filters%5Bsentiment_snippet%5D=2421613&qs=pros-and-cons#reviews) See Related User Reviews ![Liz W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liz W.") LW Liz W. Mid-Market (51-1000 emp.) 4.5/5 "Exceptional Support and Huge Time Savings with Lumos" What do you dislike about Lumos? The only thing that Lumos doesn't offer today is an easy way to track month-to-month subscriptions, agreements based on usage (i.e., agreements that d ![Pedro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro B.") PB Pedro B. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Integration, Stellar Usability" What do you dislike about Lumos? I find the current integrations lacking. Right now, we can integrate SaaS vendors inside Lumos for people to request access, but I think Lumos should ![Peter H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter H.") PH Peter H. Mid-Market (51-1000 emp.) 8/8/2023 "It just works" 4.5/5 What do you like best about Lumos? I like that end users, managers, and admins all automatically figure out what their role is in the process quickly and easily. That happens because everything it is heavily slacked based, where the users exist. Emails can be ignored, missed, whatever; but a slack notification with a simple and quick action button lead to faster results for everyone involved. Review collected by and hosted on G2.com. What do you dislike about Lumos? UI/UX elements are at times kind of odd. I wish it was more aparent to people that they already have acces and what kind of access they have. I would really like a bit more control for app admins in using lumos to remove people if necessary, say before time based access request runs out. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? We have a strong foundation for birthright access; but as everyone knows, and especially at smaller to mid size companies people wear lots of hats. 1/3rd of all our support requests were around access requests; and placing IT at the forefront of deciding who gets access and who doesn't. Not only is that inneficient for everyone involved, it is also not secure as not everything is an tool and IT should be the one making the call on whether a person should have access or not. Lumos helps solve this pain point by building an easy to use catalogue for app requests, directing these to the right people to approve via slack, and informing IT or the app admin on next steps. Saves IT time, saves end user time, saves manager or app approvers' time as well. When that many people and groups save time, it is an enormous productivity boost for the entire company. Review collected by and hosted on G2.com. Show More Response from Samanee Mahbub of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-8427095/official_response/edit) Thank you for the review! Glad to hear you're finding value in our Slack-first experience. We definitely agree it's important to meet users where they're at. Appreciate your feedback on our UI/UX. I'll relay that back to our product design team. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate it! Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") EC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 9/13/2023 "Lumos helps us get out of our own way" 5/5 What do you like best about Lumos? We have automated hapiness. Typically, policies and procedures are required to get a workforce to do what is best for both themselves and the business. Access requests in particular would normally be maintained through a ticketing system with back and forth between a service desk. A carrot and stick approach, wherein the team would spend as much time trying to pull the different players in a given interaction together, as we would executing the tasks of ticket hygeine and access provisioning. People trying to circumvent this process get repremanded or may even be fired. With Lumos our end users request what they need, what level of access they think they need, and for the duration of that access. Approvals go to the appropriate stakeholders/business units. The fastest method of getting what someone needs is now Lumos. Circumventing this process is slower, as users would need to set up accounts, licensing, etc. This ease of use to follow the policy as well as the procedure can only be called a "carrot and carrot" approach. Lumos has allowed us to transform and modernize. Lumos is great, and evolving for the better all the time. This product is no different than any other initiative that makes an impact. Lumos is going to bring a lot to the table - you are going to need to bring the enthusiasm and desire to evolve. Once you understand how to hook into different platforms and drive the automation, it is amazing. Review collected by and hosted on G2.com. What do you dislike about Lumos? There is nothing I dislike about Lumos. It is an incredible product. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos has streamlined our most tedious and typically stagnant tickets. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-8608211/official_response/edit) Wow - thank you so much for the review! I'm so happy to hear how Lumos is helping you transform and modernize your IT operations. Thanks for taking the time to share your experience with Lumos and for being such a great customer. We appreciate you! Current UserValidated ReviewerIncentivizedSource: Seller invite CF Carlos F. Mid-Market (51-1000 emp.) 8/22/2023 "Lumos helps to expedite and streamline the User Access Review portion of compliance requirements" 5/5 What do you like best about Lumos? Lumos is a great tool for a variety of reasons but what I like best about it is its ease of deployment and use which generates a high adoption rate for users. Makes IT support lives easier via the adoption of the AppStore and makes GRC folks very happy when it comes to show supporting evidence during audits. Review collected by and hosted on G2.com. What do you dislike about Lumos? I don't have anything I dislike about this product. It's purpose built for what it does and it hits the mark. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos solves the problem of performing regular user access reviews in a way that is highly adoptable by the user population. It also helps create a one stop shop for folks to get their software. Review collected by and hosted on G2.com. Show More Response from Samanee Mahbub of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-8509801/official_response/edit) Thank you for your review Carlos! Glad to hear Lumos has been easy to roll out across your organization while keeping your GRC team happy. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/9/2023 "Quick and easy!" 4/5 What do you like best about Lumos? I like how much time Lumos saves me when offboarding! It really is just as easy as one click of a button. My favorite feature is definitely the ability to transfer a user's Google Drive contents and reroute their email from within Lumos! That used to be a pain point that Lumos so kindly fixed! Review collected by and hosted on G2.com. What do you dislike about Lumos? There are some application integrations within Lumos that haven't necessarily been connected to our one click offboarding process, so we do have to eventually manually audit that system. However, I think this can be alleviated by leveraging the audit feature from within Lumos! (I realized this when I was typing this out.) Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos solved the problem of going into each system we have (which is quite a few) and individually removing people. It really has saved us a lot of time and let us create an essentially seamless offboarding process. Review collected by and hosted on G2.com. Show More Response from Samanee Mahbub of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-8436144/official_response/edit) Thank you for the review! Glad to see that Lumos can help with the pain point of offboarding, and that our audit logs can help keep your team accountable and compliant. We're always working to add more integration support, and we'll keep you posted as we do. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate it! Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/8/2023 "Lumos for the Win!" 5/5 What do you like best about Lumos? Lumos has been a great tool to introduce into our company. We are seeing really high adoption rates across the board and ticket volume for access requests has been low across the board. Other things great about Lumos: - Karina is da BOMB - UI is simple to use on the admin and end-user side - Seamless onboarding from Day 1 - integrates well with all of our existing systems - Webhooks! Ability to link to other IT Automation Workflows systems - Two-Way Sync for Jira and Slack, seamless communication between admins and end-users - Lumos team has been great to work with! Review collected by and hosted on G2.com. What do you dislike about Lumos? No major downsides, more integrations is always welcome! Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos is solving the following issues for us: - Access Reviews - Identity Goverence - Automate Access Requests for IT - Keeping our users happy :) - Reduce SaaS spending with timed access Review collected by and hosted on G2.com. Show More Response from Samanee Mahbub of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-8424063/official_response/edit) Thank you for the review! We definitely agree that Karina is da bomb. I'm happy to hear that you've been finding value from Lumos in reducing ticket volume, and making use of our features. We'll keep you posted as we keep adding more integrations. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! Current UserValidated ReviewerSource: Organic ![Haresh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haresh K.") HK Haresh K. Enterprise (\> 1000 emp.) 8/9/2023 "Lumos is highly satisfying" 4/5 What do you like best about Lumos? Lumos is pretty user friendly, we are using this in our organisation and it has been super useful, very convenient and simple which makes our job lot easier, the friendly user interface makes it better. Review collected by and hosted on G2.com. What do you dislike about Lumos? some apps need support when it comes to integration so we are looking forward from lumos to make it available for more apps in the future. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos provides us with realtime data of users, which saves a lot of time. Lumos indicates inactive and terminated users, which makes our job easy. Review collected by and hosted on G2.com. Show More Response from Samanee Mahbub of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-8435344/official_response/edit) Thank you for the review Haresh! Glad to see your organization is finding value and that the UI/UX has helped make the experience smoother. We're always working to make our app integrations more seamless. We'll keep you posted as we add more support. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mike d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike d.") MD Mike d. Mid-Market (51-1000 emp.) 3/3/2023 "Streamlining SaaS Expenses Made Easy with Lumos" 5/5 What do you like best about Lumos? - Automation features for auto provisioning and Slack integrations - Helps to manage SaaS expenses and provides clear visibility - User-friendly interface that is easy to navigate - Exceptional support team that provides extensive training during onboarding - Wide range of SaaS integrations available, with the option to request more if needed Review collected by and hosted on G2.com. What do you dislike about Lumos? One thing to note about Lumos is that their pricing is not listed on their website. While Lumos is priced reasonably, it can be unclear how much it would cost potential customers to use the tool. This lack of transparency can create confusion and make it challenging for customers to compare Lumos to other tools in the market. It would be helpful if Lumos were more transparent about their pricing and provided clear information about their plans and pricing tiers. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos is primarily solving the problem of managing SaaS expenses. The tool provides automation features for auto-provisioning and Slack integrations, which help to streamline the management of SaaS expenses and provide clear visibility into your organization's SaaS spending. This solution benefits you in several ways: - Lumos helps to eliminate the problem of manual tracking of SaaS expenses, which can be time-consuming and error-prone. - By automating SaaS expense management, Lumos saves you time and frees up your resources to focus on other important aspects of your business. - The tool's user-friendly interface makes it easy for you to navigate and get started, without requiring extensive training or technical expertise. - With Lumos, you can gain a clear understanding of your organization's SaaS spending, which can help you to identify areas where you can optimize costs and reduce waste. - Lumos' integration support ensures that you can easily connect with a wide range of SaaS applications, which can help you to make better-informed decisions about which tools are most valuable for your business. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-7791526/official_response/edit) Thanks for the review, Mike! I'm happy to hear that Lumos is helping you to streamline account provisioning and keep an eye on spending. Thanks for the feedback re: our pricing. Our marketing team is focused on making sure the website content is clear and helpful to IT teams. I will share your suggestion about a pricing page with the team. Thanks again for taking the time to share your experience with Lumos and for being a great customer. We appreciate you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Neeraj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraj S.") NS Neeraj S. Enterprise (\> 1000 emp.) 8/12/2023 "RBAC on Steroids" 5/5 What do you like best about Lumos? Lumos has been a great tool in our arsenal to implment organization wide role based access. Even with SSO solutions this remains an issue with startups to manage access. Lumos saw the clear gap and built a great solution. It also helps us discover shadow apps and bring visibility to IT spend. Lumos team has been great to work with as well. Review collected by and hosted on G2.com. What do you dislike about Lumos? They are on the right path to solve the access control issues. I wish to see more integrations with commonly used SaaS apps. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos is helping us to establish role based access and centralize SaaS usage across the organization. Review collected by and hosted on G2.com. Show More Response from Samanee Mahbub of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-8461621/official_response/edit) Thank you for your review Neeraj! Glad to hear you've been able to use Lumos to solve your shadow IT needs and get more visibility into your spend. We're always working on adding more integrations. We know that's important to our customers. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/11/2023 "The Enterprise App Store for Your Business" 5/5 What do you like best about Lumos? Lumos is an amazing product with an awesome team behinds the scenes that demostrated a world class experience from the intial demo calls, to the scoping/requirements, to the technical details, and down to the full onboarding experience. I highly recommend exploring Lumos as a viable option to meet your business' self-service app store needs. Review collected by and hosted on G2.com. What do you dislike about Lumos? So far that platform is proven to be successful and met our key requirements established with the Lumos team. To the best of my knowledge, the product is performing as expected. Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Lumos offers our internal stakeholders an efficient way to self-service their application needs. The product allows our team to capture the appropriate approvals through multiple channels. Review collected by and hosted on G2.com. Show More Response from Samanee Mahbub of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-8461133/official_response/edit) Thank you for the review! We're glad to see that Lumos has meet your expectations and is helping you manage your SaaS provisioning needs. Thanks again for being a customer and for taking the time to share your experience with Lumos. We appreciate you! Validated ReviewerIncentivizedSource: Seller invite ![Jonathan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan J.") JJ Jonathan J. Mid-Market (51-1000 emp.) 3/6/2023 "Streamlined SaaS Management" 4.5/5 What do you like best about Lumos? Shadow IT discovery Access requests for employees are a breeze - the simple navigation, approval chains, provisioning abilities, and notifications through Slack. The quick user offboarding saves us at least an hour each time an employee leaves. The access review process is much quicker than what we were using before. I appreciate the continual rollout of new features. Review collected by and hosted on G2.com. What do you dislike about Lumos? As with any reasonably new product, there are still some bugs in the mix that their technical team has helped us work on. With certain features or integrations lacking, they've been receptive to our feedback on product enhancements Review collected by and hosted on G2.com. What problems is Lumos solving and how is that benefiting you? Quarterly reviews, access requests, SaaS app usage, automated approvals and chain approvals, offboardings. Review collected by and hosted on G2.com. Show More Response from Sandi Green of Lumos [Editedit](https://www.g2.com/survey_responses/lumos-review-7799639/official_response/edit) Thanks for the review, Jonathan! I'm happy to hear that Lumos saves you time when performing offboarding and access reviews. And, thanks for the feedback on our technical team. We're working hard to make sure that the product enhancements deliver real value for our customers, while striving to fix issues and improve the user experience. Thanks again for taking the time to share your experience with Lumos. We appreciate it! Current UserValidated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![BetterCloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BetterCloud") BetterCloud 4.4/5(486) ](https://www.g2.com/products/bettercloud/reviews) [ ![Torii](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Torii") Torii 4.5/5(324) ](https://www.g2.com/products/torii/reviews) [ ![Okta](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Okta") Okta 4.5/5(1,368) ](https://www.g2.com/products/okta/reviews) [ View All Alternatives ](https://www.g2.com/products/lumos/competitors/alternatives) ##### Categories on G2 [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools)[Privileged Access Management (PAM)](https://www.g2.com/categories/privileged-access-management-pam)[SaaS Spend Management](https://www.g2.com/categories/saas-spend-management) [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools)[Privileged Access Management (PAM)](https://www.g2.com/categories/privileged-access-management-pam)[SaaS Spend Management](https://www.g2.com/categories/saas-spend-management)[SaaS Management Platforms (SMP)](https://www.g2.com/categories/saas-management-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which programmatic job advertising platforms have job distribution networks with real-time budget optimization so a recruiter can see where spend is going and adjust without waiting until end of month?](https://www.g2.com/discussions/which-programmatic-job-advertising-platforms-have-job-distribution-networks-with-real-time-budget-optimization-so-a-recruiter-can-see-where-spend-is-going-and-adjust-without-waiting-until-end-of-month)[Which enterprise content delivery network (eCDN) platforms have pre-built connectors to streaming infrastructure and broadcast systems?](https://www.g2.com/discussions/which-enterprise-content-delivery-network-ecdn-platforms-have-pre-built-connectors-to-streaming-infrastructure-and-broadcast-systems)[Best SMS Marketing Software](https://www.g2.com/discussions/looking-for-the-best-sms-marketing-software-in-2025) [Top employee attendance and leave tracking systems](https://www.g2.com/discussions/top-employee-attendance-and-leave-tracking-systems)[What are the top health care credentialing tools with proven customer success metrics and strong user adoption?](https://www.g2.com/discussions/what-are-the-top-health-care-credentialing-tools-with-proven-customer-success-metrics-and-strong-user-adoption)[Pros and Cons Details](https://www.g2.com/products/lumos/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)