# LogicManager Reviews **Vendor:** LogicManager **Category:** [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) **Average Rating:** 4.2/5.0 **Total Reviews:** 121 ## About LogicManager LogicManager is an Enterprise Risk Management platform that helps organizations identify, assess, monitor, report, and improve risk management activities across the entire risk lifecycle. Since 2006, LogicManager has supported enterprise risk leaders, process owners, executives, and oversight teams in building risk-based programs that connect people, processes, controls, vendors, objectives, incidents, and reporting in one system. Unlike traditional GRC tools that often manage risks, controls, and compliance activities in isolation, LogicManager’s ERM approach is designed to show how risk moves across the business and how it affects performance, accountability, and decision-making. LogicManager is powered by Risk Ripple Intelligence, a connected risk model that helps organizations understand relationships between risks, controls, processes, departments, vendors, and objectives. This structure helps teams identify hidden dependencies, understand downstream impacts, and create a more complete view of their risk landscape. The platform supports oversight and separation of duties by helping organizations define ownership, assign responsibilities, manage approvals, track issues, monitor controls, and report results to leadership. LogicManager also includes out-of-the-box board reporting and configurable dashboards that help teams communicate risk information clearly to executives, boards, and oversight committees. LogicManager’s Risk Maturity Model provides an umbrella framework for building and maturing a risk program. Because most major risk, compliance, and governance frameworks share a common foundation, the RMM helps organizations address the approximately 90% of requirements that are common across frameworks, leaving teams to focus on the framework-specific 10%. This reduces duplicated effort and gives teams a structured foundation for continuous improvement. Key capabilities and value propositions include: - Manage the full risk lifecycle, from identification and assessment to monitoring, reporting, and program improvement. - Use Risk Ripple Intelligence to connect risks, controls, processes, vendors, departments, and objectives. - Support oversight, accountability, approvals, and separation of duties across risk activities. - Create board-ready visibility with out-of-the-box reports and configurable dashboards. - Accelerate program maturity with the Risk Maturity Model, guided onboarding, embedded expertise, and best-practice frameworks. LogicManager is designed for mid-market and enterprise organizations, especially regulated, complex, or highly distributed teams managing enterprise risk, operational resilience, third-party risk, business continuity, internal controls, issue management, cybersecurity risk, and executive reporting. With LogicManager Expert — LMX — users can access AI-powered guidance based on trusted LogicManager University content to help apply best practices, reduce manual follow-ups, and work more efficiently within their risk program. ## LogicManager Pros & Cons **What users like:** - Users appreciate the **ease of use** of LogicManager, finding it intuitive and straightforward for efficient workflow. (26 reviews) - Users appreciate the **intuitive design** of LogicManager, enabling efficient and straightforward navigation for all staff members. (14 reviews) - Users appreciate the **helpful support** from LogicManager, ensuring clarity and efficiency in navigating the system. (11 reviews) - Users appreciate the **navigation ease** of LogicManager, finding it intuitive and efficient for busy schedules. (9 reviews) - Users find that LogicManager offers a **well-organized system** for efficiently resolving complaints and managing policies. (9 reviews) - Users value the **centralization** of LogicManager, finding it user-friendly and organized for cross-departmental communication. (8 reviews) - Users praise the **excellent customer support** from LogicManager, which significantly enhances their experience and efficiency. (7 reviews) - Features (7 reviews) - User Interface (7 reviews) - Centralized Management (6 reviews) **What users dislike:** - Users find the **lack of clarity** in LogicManager's tools and report creation frustrating and unintuitive for new users. (13 reviews) - Users find LogicManager's interface **not intuitive** , making tasks like report creation unnecessarily complex and frustrating. (13 reviews) - Users find the **missing features** frustrating, particularly the limited attachment slots and lack of smarter functionality. (12 reviews) - Users find the **learning curve steep** , with unclear tools and challenging report creation making adoption difficult. (10 reviews) - Users struggle with a **lack of guidance** , facing difficulty in navigating the system and optimizing its use. (7 reviews) - Limited Functionality (7 reviews) - Non-Intuitive Features (7 reviews) - Not User-Friendly (7 reviews) - Poor Navigation (7 reviews) - Users experience **poor reporting** with LogicManager, finding the process slow, complex, and lacking essential features. (7 reviews) ## LogicManager Reviews ### 1. Was a Great Product... **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about LogicManager?** The platform is very easy to understand at a high level and users/administrators need very little training to begin utilizing it. I am the primary system administrator and there have been several iterations of how we have implemented our controls in LogicManager. Each time we have made sweeping changes the support team has been incredibly helpful and assisted in any way necessary (uploading spreadsheets / creating reports / etc...). **What do you dislike about LogicManager?** The re-negotiation process has been "interesting' to say the least. We have been customers for 9 years and were basically ghosted by our LogicManager support team. We are required to do an RFP every 3 years and our rate increase was a staggering 560%. The response was held until there was only a few hours left in the RFP which burned significant time. I assumed we would stay loyal customers until this disrespectful response. **What problems is LogicManager solving and how is that benefiting you?** We have a massive amount of recurring tasks that need to be managed for Sarbanes Oxley (SOX) Compliance. LogicManager organizes and does most of the heavy lifing as far as reminders and tasks are concerned, saving me tons of time. We also have recently migrated our Risk Acceptance process into the platform which will save us tons of time and combine several different processes that were happening into one common process. **Official Response from Katrina Schmelter:** > Thank you for sharing your feedback. We truly value your nine years of partnership. We’re sorry to hear the recent RFP process felt frustrating. As part of the RFP, our impression was that we needed to work within a more formal structure, including sharing pricing through the official submission, and we were trying to be respectful of that. If we misinterpreted that along the way and it led to a slower experience than you expected, we apologize. Your partnership means a great deal to us, and we welcome the opportunity to connect directly and better support you moving forward. ### 2. Weak Audit Trail and Delayed Plan Updates Make Reporting Hard **Rating:** 1.5/5.0 stars **Reviewed by:** Claudio A. | Operational Risk Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about LogicManager?** It has ok customization, but sometimes they force their reports/customizations on you, and it does not come out as you want. **What do you dislike about LogicManager?** Does not have a good audit trail when changes are made, you have to figure out how to configure a report to pull an audit trail. Changes made to plans are not immediately reflected when printing out the plan/report it takes an overnight update for that to show or a forced refresh, but if you force a refresh without letting other users know it could mess up the changes they are making. **What problems is LogicManager solving and how is that benefiting you?** GRC tool that allows compliance and audit to be involved. **Official Response from Katrina Schmelter:** > Thank you for taking the time to share your feedback. We appreciate you highlighting your experience. Some of the challenges you mentioned, particularly around audit trail visibility and report updates, may be related to how your LogicManager environment is configured. LogicManager does support change tracking and audit trail reporting, but depending on configuration, those details may not appear automatically in certain reports. We recommend reaching out to your organization’s LogicManager administrator and asking them to connect with your Customer Success team to schedule a training session. We offer complimentary 1:1 sessions where our team can review your environment, walk through reporting options, and help ensure the platform is configured to support the visibility and reporting your team needs. You may also find helpful guidance in LogicManager University (LMU), which includes resources on reporting. If you are unsure who your admin is, our Customer Success and Support teams are always happy to help point you in the right direction. Thank you again for the feedback. ### 3. Setting the Tech Standard in GRCs **Rating:** 5.0/5.0 stars **Reviewed by:** MALINDA C. | SR GOVERNANCE COMPLIANCE MANAGER, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about LogicManager?** The quarterly updates are fantastic. The LM Team is always thinking of new ways to ensure we stay compliant and can use technology in financial services to support accountability and audit/exam needs. They also implement technology we request when it’s helpful, and they host great monthly calls that walk through how to best use the new products they release. **What do you dislike about LogicManager?** The workflow overview is too small and needs upgrading to display the entire workflow without requiring excessive navigation up and down the page. **What problems is LogicManager solving and how is that benefiting you?** Recent changes and learning the Risk Ripple are great. Hopefully, with our new IA Manager and going to Enterprise Risk Management, we will be engaging more LM services/products **Official Response from Katrina Schmelter:** > Thank you so much for the kind review and for taking the time to share your experience. It means a lot to hear that the quarterly updates, product enhancements, and training sessions have been helpful to your team. We’re always working to improve the platform and provide practical guidance so organizations can stay compliant and strengthen accountability across their programs. We also appreciate your suggestion about the workflow overview. Feedback like this helps us continue improving the user experience. Thank you again, Malinda. We really value your engagement and appreciate how proactive you are in partnering with our team! ### 4. Intuitive, User-Friendly Compliance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about LogicManager?** I really like that LogicManager is user friendly and intuitive, making it easy to follow along with the dashboard. It allows the task onus to remain with one individual while documenting progress to implement requirements across the organization. The initial setup was easy and straightforward. **What do you dislike about LogicManager?** The process to log notes and attachments could be included on the main dashboard instead of logging into each individual ticket. Adding a form field to drag and drop attachments to a ticket without logging into the ticket record. **What problems is LogicManager solving and how is that benefiting you?** I use LogicManager to track employer and benefits-related regulatory compliance, ensuring tasks are correctly assigned and progress is well-documented. **Official Response from Katrina Schmelter:** > We’re glad to hear the platform has been intuitive for your team and that the setup process was smooth. It’s great to know LogicManager is helping you track regulatory compliance and keep tasks clearly assigned and documented across your organization. We also appreciate your suggestion about adding notes and attachments directly from the dashboard. Feedback like this helps us continue improving the user experience. Thanks again for taking the time to share your feedback and for being part of the LogicManager community. ### 5. Automation and Direct Vendor Communication That Saves Time **Rating:** 4.5/5.0 stars **Reviewed by:** Brian G. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about LogicManager?** We used to to vendor management by worksheets, now with automation and direct communication to the vendor it frees up so much of my time. **What do you dislike about LogicManager?** Some of the screens take a little bit of digging to find. **What problems is LogicManager solving and how is that benefiting you?** Vendor management, it frees up so much of our time. ### 6. Helpful Workflow Tracking, But Needs Better Automated Overdue Remediation Tasks **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about LogicManager?** Automated workflows and tracking of issues and findings, some reporting features are helpful but could use more. **What do you dislike about LogicManager?** Things to be able to happen more automatically, like if an issue or finding goes past a target remediation date there should be a task sent to the responsible person to update the due date. **What problems is LogicManager solving and how is that benefiting you?** Tracking issues and findings in one location and sending out reminders for monthly updates. Logic Manager is also providing a risk acceptance exception tracking and monitoring program for us. ### 7. Flexible Incident Reporting Options That Are Truly Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Alisson M. | Member Engagement Representative, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about LogicManager?** It has many options to report on incidents that need to be specified. Such as injuries or people that were present during the situation. **What do you dislike about LogicManager?** Off the top of my head, I cannot think of anything that I dislike about the program. It seems very helpful when I have needed to use it. **What problems is LogicManager solving and how is that benefiting you?** Solving reports, benefits me because it is thorough and allows me to explain in detail what occurred. ### 8. Your app is garbage **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment **Reviewed Date:** October 24, 2025 **What do you like best about LogicManager?** It sends an email to the correct address **What do you dislike about LogicManager?** The user interface is hot garbage. Too many useless 'dashboard' screens. No way to have on list of all the items assigned to just me. I have to open each Exception Report via an email and each opens in a new window. Too many clicks to move to the end of each process, most of them do nothing that couldn't have been done with less clicks. 2 page docs when it could have easily been on, there is no need to have a 'continue' to load another page with the final two options. I HATE your product, and using it is the worst experience of my workday, and the worst interface i have utilized in 35 years in this industry. The fact that you charge money for this is almost criminal. If the product can send a notification to my email, why can't I see ALL the docs I have been sent in one LIST!!! Do better. **What problems is LogicManager solving and how is that benefiting you?** I have to work extra time to complete the repetitive tasks so I guess my employer is getting more hours out of me? **Official Response from Katrina Schmelter:** > We’re really sorry to hear how frustrating your experience has been, and we appreciate you taking the time to share such detailed feedback. We understand how important it is for your daily tools to feel efficient and easy to use. LogicManager dashboards are customizable, and task widgets include advanced filters that can display only the tasks assigned to you. When configured properly, the platform is designed to reduce manual effort and save time, not add to it. We recommend reaching out to your Customer Success Manager or your LogicManager administrator for assistance. They can help adjust your setup and provide additional training to make your experience smoother. You can also ask LogicManager Expert (LMX), your in-app assistant, for guidance on how to tailor dashboards and configure your workflow for your specific use cases. We’d love the opportunity to help turn your experience around and show how LogicManager can make your workday easier. ### 9. Clear Incident Reviews and Email Assignments, but Reporting Could Be More User-Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Olivia L. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about LogicManager?** I like that I can clearly see what incidents need my review and I like how emails can be sent with task assignments **What do you dislike about LogicManager?** The reporting is sometimes not as user friendly as it could be **What problems is LogicManager solving and how is that benefiting you?** It is beneficial in our incident management process ### 10. Easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** March 11, 2026 **What do you like best about LogicManager?** I like the simplicity of LogicManager, easy to navigate. **What do you dislike about LogicManager?** I wish you could save a draft review before submitting. There are often times that I have to redo a review request due to missing information or distractions. **What problems is LogicManager solving and how is that benefiting you?** Tracking our advertising to remain compliant, as well as creating historic references. **Official Response from Katrina Schmelter:** > Thank you for the thoughtful review and for highlighting the ease of navigation. We’re glad to hear LogicManager is helping your team track advertising and maintain compliance with a clear historical record. Regarding your comment about saving drafts, you are able to save progress on metric, approval, and profile tasks, which allows you to return and complete them later if you’re interrupted. However, event forms currently do not support saving progress before submission, which may be what you encountered. We would love to learn more about the specific situation you ran into so we can continue improving the experience for you and other users. If you’re willing, please share additional details using the “Provide Feedback” form in the main menu within LogicManager. Feedback submitted there goes directly to our team and helps inform product improvements. Thank you again for sharing your experience and helping us make the platform better! ### 11. The best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos **Reviewed Date:** April 13, 2026 **What do you like best about LogicManager?** It is easy to navigate and log in and report cases **What do you dislike about LogicManager?** It lacks certain reporting tools such as risk navigator **What problems is LogicManager solving and how is that benefiting you?** It manages our cases and easy to go back into years later ### 12. Logic Manager is an easy system to use. The case management software is great for tracking. **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel H. **Reviewed Date:** April 21, 2026 **What do you like best about LogicManager?** We can link cases together to see big picture problem. **What do you dislike about LogicManager?** Report/data gathering isn't as user friendly as it could be. **What problems is LogicManager solving and how is that benefiting you?** Case management problem and tracking of issues. ### 13. Safety & Security Incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration **Reviewed Date:** April 20, 2026 **What do you like best about LogicManager?** The capability to enter questions and drop downs, also upload photos and docs. **What do you dislike about LogicManager?** How the set up of template in the beginning can be confusing **What problems is LogicManager solving and how is that benefiting you?** Not sure ### 14. Centralized Risk Management with Superb Consultant Support **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie Y. | Associate Governmental Program Analyst - Enterprise Risk Analyst **Reviewed Date:** August 12, 2025 **What do you like best about LogicManager?** I appreciate that LogicManager houses all our risks in one system, which makes it very helpful and centralizes risk management across our organization. I love the support from consultants who assist with report creation, making the process smoother and more effective. It’s fantastic that risk owners can log in to update information directly, ensuring everyone sees the same updates. The ease of communication and collaboration it fosters between divisions by sharing updated information is commendable. Additionally, the ability to utilize settings for customization, such as inputting questions necessary for compliance, significantly aids our organizational processes. **What do you dislike about LogicManager?** I find creating reports in LogicManager challenging as it is not very user-friendly. I wish the process was as straightforward and intuitive as using Excel. This complexity in report creation can be quite cumbersome, and I think more training could help but it remains a significant difficulty. **What problems is LogicManager solving and how is that benefiting you?** I find the product centralizes risk management, enhancing collaboration and risk awareness across divisions. It simplifies access to risk updates and supports compliance with features like notifications, aiding our organization in integrating risk management into its culture. ### 15. Incident Management **Rating:** 4.0/5.0 stars **Reviewed by:** mo a. **Reviewed Date:** April 20, 2026 **What do you like best about LogicManager?** has multple capabilites for incident managemet **What do you dislike about LogicManager?** reporting feature is limited, cant adjust the column widths in excel **What problems is LogicManager solving and how is that benefiting you?** it is running our incident management program ### 16. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** March 18, 2026 **What do you like best about LogicManager?** Generally easy to follow instructions, also easy to re-assign and review data. **What do you dislike about LogicManager?** Sometimes there are steps that are not clear on what needs to be completed. **What problems is LogicManager solving and how is that benefiting you?** Work flow to document review of vendor risk assessments and P&P's. ### 17. Logic manager Makes Work Easy, Efficient, and Employee-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about LogicManager?** I really love Logic manager and how easy it is to traverse and understand. It is very employee friendly and I am always able to get my stuff done efficiently and easily which is nice seeing how busy I am. Very convenient and nice! **What do you dislike about LogicManager?** My only dislike is that sometimes the website is a little laggy but overall I don’t think that is too much on logic manager itself. **What problems is LogicManager solving and how is that benefiting you?** Logic manager helps me solve problems at work by keeping incidents documented and kept in file for our company. ### 18. Intuitive and Easy to Use, but Hard to Navigate When Used Infrequently **Rating:** 3.0/5.0 stars **Reviewed by:** Julie S. | Manager, Personal Lines Actuarial, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about LogicManager?** LogicManager is easy to use and intuitive. **What do you dislike about LogicManager?** I don’t use the software very often, so I tend to forget where certain features are located. **What problems is LogicManager solving and how is that benefiting you?** We use LogicManager for our Enterprise Risk Management team. **Official Response from Katrina Schmelter:** > Thank you for sharing your feedback. We’re glad to hear you find LogicManager intuitive and easy to use. For users who don’t work in the platform every day, we understand that it can sometimes be difficult to remember where certain features are located. One resource that may help is LogicManager Expert (LMX), our AI-powered assistant available directly in the platform. LMX is available 24/7 and is trained on both the LogicManager platform and risk management best practices. You can ask it questions like where to find a feature or how to complete a task, and it will guide you to the right place. If you have additional suggestions that would make navigation easier when you return to the platform, we would love to hear them. Feedback from users like you helps us continue improving the experience for everyone. Thank you again for taking the time to share your thoughts. ### 19. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vitali O. **Reviewed Date:** March 12, 2026 **What do you like best about LogicManager?** The accessibility an ease to use as a user **What do you dislike about LogicManager?** None so far, i believe is an very well made website **What problems is LogicManager solving and how is that benefiting you?** Fraud within the bank operations ### 20. Helpful to keep reviews organized and documented. Not always intuitive submission process. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** March 13, 2026 **What do you like best about LogicManager?** Tracking capabilities, thorough documentation. **What do you dislike about LogicManager?** Can't make edits to an existing submission, can't assign submissions (reviews) to multiple people. **What problems is LogicManager solving and how is that benefiting you?** Compliance approval submissions and review process. ### 21. LogicManager has made filing reports feel more productive and effective than ever! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** I like how clearly it labels things. The reports are very straightforward and clearly lay out how to effectively fill them out. **What do you dislike about LogicManager?** I wish I was able to review past reports easier. It seems there are old reports, but they seem accessible at random. **What problems is LogicManager solving and how is that benefiting you?** We require a lot of reporting within our field. Our staff are not always the most tech savvy, and LogicManager has made reporting very accessible for our team. ### 22. Very easy to get through **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos **Reviewed Date:** October 26, 2025 **What do you like best about LogicManager?** What is most helpful is that you can reach out to someone if you don't understand something and they will help you. **What do you dislike about LogicManager?** Not really understanding the program. Kind learning as you go wish I could have proper training, so I have more knowledge before I have to answer the questions. **What problems is LogicManager solving and how is that benefiting you?** Finding the mistakes and having be properly procedure. Also like photos being attached too. ### 23. Exceptional system with the ability to build programs that meet the company's needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** The ability to automate recurring tasks and build programs that can operate smoothly. **What do you dislike about LogicManager?** There are some limitations on the interface where we can't show automated calculations or formulas without having to use the report builder. **What problems is LogicManager solving and how is that benefiting you?** The ability to build recurring tasks and data administration for multiple programs at the bank. ### 24. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management **Reviewed Date:** October 30, 2025 **What do you like best about LogicManager?** Having the clear categories is very helpful. **What do you dislike about LogicManager?** The only downside of the website is when there are outages and it sems to randomly not work to submit. **What problems is LogicManager solving and how is that benefiting you?** Logic manager is helping us to report accidents/incidents that happen involving staff and/or children to keep track. **Official Response from Katrina Schmelter:** > Thank you for your feedback and for sharing how you’re using LogicManager to report and track incidents — we’re glad to hear you find the platform easy to use and appreciate the clarity of the categories. We’re sorry to hear you’ve experienced occasional outages. If this happens again, please submit a support ticket right away so our team can investigate and resolve it as quickly as possible. You or your LogicManager administrator can also reach out to your Customer Success Manager, who can help identify whether any configuration issues in your environment might be contributing to the problem. We appreciate you taking the time to share your experience and want to ensure LogicManager continues to run smoothly for your team. ### 25. Occasional user **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** October 24, 2025 **What do you like best about LogicManager?** I find it easy to navigate most of the time. **What do you dislike about LogicManager?** Not be able to go back and reopen some of the things that has been submitted. **What problems is LogicManager solving and how is that benefiting you?** communication between business lines withing the company that is compliance information related, as well as storing the history of it. **Official Response from Katrina Schmelter:** > Thank you for sharing your feedback. We’re glad to hear you find LogicManager easy to navigate and that it’s helping your organization communicate and maintain a strong compliance history. It’s intentional that tasks can’t be edited once completed, since this preserves a clear record of activity for audit and compliance purposes. If you’re unable to view a submission afterward, that may be related to user access permissions. We recommend reaching out to your LogicManager administrator for assistance. In addition, LogicManager Expert (LMX), your in-app assistant, is always available to answer questions and guide you through what you need to do to make your job easier. If you don’t find a solution through these resources, you can use the “Provide Feedback” form under the dropdown menu beneath your initials in LogicManager. That will send your request to our product team for review and consideration on our roadmap. We appreciate you taking the time to share your experience and want to make sure LogicManager continues to work smoothly for you. ### 26. Awesome Product, It's very simple to use and helps out so much. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** Organization, simple use and helps out when finding out where the policy is "stuck" and who has it **What do you dislike about LogicManager?** I wish it had a better AI model and it could help out more. **What problems is LogicManager solving and how is that benefiting you?** LogicManager makes it simpler for policies to get updated and move to be finalized. ### 27. Overall easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Rachael J. **Reviewed Date:** October 30, 2025 **What do you like best about LogicManager?** Program features and abilities make using this platform relatively easy. Clear flow and easy access to needed steps. **What do you dislike about LogicManager?** Some tools or required action items are not as clear or intuitive as I would like as a newer user. **What problems is LogicManager solving and how is that benefiting you?** Multi-department Vendor Risk monitoring **Official Response from Katrina Schmelter:** > Thank you for your review! We’re glad to hear that you find LogicManager’s programs and workflow features easy to use and that the platform is supporting your multi-department vendor risk monitoring efforts. For areas that feel less intuitive, there are a few great resources to help you get more comfortable. LogicManager Expert (LMX), your in-app assistant, is always available to guide you through the platform and suggest best practices. Every six weeks, we also host live workshops to walk through new enhancements and answer customer questions. Keep an eye on the notification bell in the top right corner of the app for announcements. Your Customer Success Manager is also available to meet with you to discuss your specific business needs and can schedule complimentary personal training sessions to help you and your team get even more out of LogicManager. We appreciate your feedback and look forward to helping you continue to grow with the platform. ### 28. Benefits of using LM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about LogicManager?** What I like best about LM is that all of the related incident information is stored in one place. There are many opportunities to enhance your LM experience to be what you need it to be. **What do you dislike about LogicManager?** What I wish could be better about LM is the Documents download option. It takes forever and opens a new screen. I wish you could just see the document once you click it within LM. **What problems is LogicManager solving and how is that benefiting you?** LM helps us document operational & regulatory identified issues and the resolutions. ### 29. It is super easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** November 14, 2025 **What do you like best about LogicManager?** I like that you can easily see the task list and when you have tasks due. **What do you dislike about LogicManager?** I dislike the worklflow section as I find that hard to use. **What problems is LogicManager solving and how is that benefiting you?** It is solving Policy Compliance Checks. **Official Response from Katrina Schmelter:** > Thank you so much for your review! We’re thrilled to hear that you find LogicManager easy to use and that it’s helping you stay on top of tasks and policy compliance checks. We appreciate you sharing your feedback about workflows and would love to learn more about the challenges you’re experiencing so we can continue to improve. You can reach out to your Customer Success Manager to discuss your experience in more detail or use the “Provide Feedback” form within LogicManager to share your thoughts directly with our product team. Your input helps us make LogicManager even better, and we truly value your partnership. ### 30. Ease of use & output **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about LogicManager?** I like that the system is stable and has been consistent over the years **What do you dislike about LogicManager?** I can't really see how my work on the platform effects my institution as a whole. I can't clearly see if my approach and logic negatively impacts other areas of the institution and vice a versa. **What problems is LogicManager solving and how is that benefiting you?** The system allows me to manage my area's needs and I can always access the system to make changes, I wish I could see how my use of the systems impacts my institution as a whole. ### 31. Good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** October 27, 2025 **What do you like best about LogicManager?** Ease of use and ability to craft the application to fit the needs of our group **What do you dislike about LogicManager?** The inability to expand on individual inputs. The lack of training or help videos or presentations. **What problems is LogicManager solving and how is that benefiting you?** The ability to properly report on metrics and data. ### 32. Overall very useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** it is so straight forward and easy to use for any and all of my staff **What do you dislike about LogicManager?** i havent run into any issues with logic manager **What problems is LogicManager solving and how is that benefiting you?** easy flow of paperwork and sending it to the proper team for handling after an incident ### 33. Easy to use and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** October 30, 2025 **What do you like best about LogicManager?** It is intuitive and easy to use- no tricks on where to find anything. **What do you dislike about LogicManager?** There is nothing that I dislike about it **What problems is LogicManager solving and how is that benefiting you?** It is allowing us to stay up to date and manage tasks across multiple clinics. ### 34. Excellent Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about LogicManager?** Keeps my ERM in an organized manner and easy to use. Customer Support is excellent. **What do you dislike about LogicManager?** I can't think of anything that I dislike about LogicManager **What problems is LogicManager solving and how is that benefiting you?** LogicManager is helping keep my ERM organized and easily to mitigate our organizational risks. ### 35. LogicManager does the majority of what we need, as much as or more than any other tool we evaluated. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** October 24, 2025 **What do you like best about LogicManager?** Use of Business Processes, ability to enter risks individually and rate them, and Programs seems to be promising (still getting used to it). **What do you dislike about LogicManager?** Lack of executive dashboard style reporting, difficulty of tracking tasks from discovery through resolution by date, and inability to link tasks to multiple areas. **What problems is LogicManager solving and how is that benefiting you?** Tracking and rating risks. It gives us a view into the risks in the environment and also allows us to show leadership that view to some extent. **Official Response from Katrina Schmelter:** > Thank you for your thoughtful review! We’re glad to hear that LogicManager is meeting your needs and that you’re finding value in Business Processes, risk scoring, and the new Programs capability. It’s great to know you’re already exploring how it can enhance your view of risk across the organization. We’re always expanding and improving our reporting options, and we appreciate your feedback on dashboards and task tracking. You can share additional ideas directly through the in-app “Provide Feedback” form or reach out to your Customer Success Manager. They can also help you explore recent enhancements to Task Management and Programs, which make it much easier to track tasks from discovery through resolution. It’s also possible you haven’t yet toggled the Easy Button, which automatically connects related tasks, plans, and core processes. Your CSM can help get that turned on so you can take full advantage of automation and cross-linking capabilities. We’re excited to help you continue building on the great progress you’ve made so far. ### 36. Premium Accounting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** Very useful to assign and keep track of tasks. **What do you dislike about LogicManager?** LM lacks in adaption in AI technology and easy instructions of how to use LM for specific purposes. **What problems is LogicManager solving and how is that benefiting you?** Keep track of different assigned tasks, improve efficiency. ### 37. As an aquatics director, we use LogicManager for accident and incident reports. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** October 30, 2025 **What do you like best about LogicManager?** Easy to upload files and fill everything out. The built-in answers are very convenient. **What do you dislike about LogicManager?** I'd like a larger file size available for uploading videos. **What problems is LogicManager solving and how is that benefiting you?** Paperwork for accident/incident reports. ### 38. LogicManager Review **Rating:** 5.0/5.0 stars **Reviewed by:** Thadis H. | Sr Business Continuity Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about LogicManager?** Easy and intuitive interface. Navigation, for the most part, is simple. **What do you dislike about LogicManager?** Support can be a little cumbersome and awkward. **What problems is LogicManager solving and how is that benefiting you?** Building our BIAs and BCPs. ### 39. Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** Daily email reminders of assigned tasks for completion. **What do you dislike about LogicManager?** Once an item has been submitted, I no longer have access to a read-only view. **What problems is LogicManager solving and how is that benefiting you?** Business Risk Management. ### 40. Nice interface but not versatile for our use cases **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** User friendly interface and easy to use. **What do you dislike about LogicManager?** It is not versatile enough for our use cases. It lacks key functions we need. It is not customizable for a lot of our needs. **What problems is LogicManager solving and how is that benefiting you?** We were hoping LM could help us automate a lot of governance activities but we still have to find manual workaround for a lot of activities we perform in LM. **Official Response from Katrina Schmelter:** > Thank you for sharing your feedback. We’re glad to hear you find LogicManager easy to use, but we’re sorry it hasn’t felt as versatile or automated as you’d hoped. The good news is that LogicManager absolutely can automate your governance activities. It sounds like you just need to activate the Easy Button! Your Customer Success Manager can help you turn this on and set up automations tailored to your use cases. They can also schedule a complimentary session with our Onboarding & Enablement team to fine-tune your environment and unlock full Risk Ripple automation capabilities. We’re committed to helping you get the most out of LogicManager and would love the opportunity to show you how much time automation can save your team. ### 41. Good Taxonomy tool with Workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** October 30, 2025 **What do you like best about LogicManager?** its organization creates a centralized place for our taxonomy **What do you dislike about LogicManager?** I dont see any usage statistics dashboard **What problems is LogicManager solving and how is that benefiting you?** Divergent or overlapping policies **Official Response from Katrina Schmelter:** > Thank you for your thoughtful review! We’re happy to hear that LogicManager has helped you create a centralized, organized space for your taxonomy and workflows. Your suggestion to include a usage statistics dashboard is a great idea. We’d love for you to submit it through the in-app “Provide Feedback” form so it can be shared directly with our product team for review. We’re always listening and continuously working to improve the platform for our customers. We appreciate you taking the time to share your insights and help us make LogicManager even better. ### 42. Organized and user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality **Reviewed Date:** October 24, 2025 **What do you like best about LogicManager?** It is user friendly and organized to send information across various departments so that we are all on the same page. **What do you dislike about LogicManager?** Occasionally it can difficult to locate certain pieces of information when using it the first time or two. As well as learning how to close out a case or work flow was troublesome. **What problems is LogicManager solving and how is that benefiting you?** Variance and missing documentation issues. ### 43. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos **Reviewed Date:** October 30, 2025 **What do you like best about LogicManager?** Comprehensive and very informative. Provides great details **What do you dislike about LogicManager?** There are only three attachments slots when submitting reports **What problems is LogicManager solving and how is that benefiting you?** Compliance problems ### 44. Love the Updated LogicManager **Rating:** 5.0/5.0 stars **Reviewed by:** MALINDA E. | Sr Governance Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about LogicManager?** The new changes to LM have taken me by surprise. I had a demo and I was completely blown away at the new capabilities it provides it users. In addition, the ease of use of the new features really struck a chord with me because very few systems are "user friendly". The enhancements make me want to utilize LM more and I began to explore areas that I had recently felt were too complicated without a Client Success Manager. All that is new has given me the confidence to venture into all the LM has to offer. **What do you dislike about LogicManager?** We did have an issue with our Client Success Manager but a word to the Management Team saw that corrected within a few days and now we have an amazing person who is engaging, communicative, eager to ensure our success and always available to us within a few hours. **What problems is LogicManager solving and how is that benefiting you?** Risk rating was a factor we were attempting to conquer and the new features have given us tremendous encouragement to feel comfortable in ranking our risks. In addition, the new reporting has changed by "light years". Before it was so basic and now it had the feel of true, accurate reporting that I feel comfortable sharing with my Board of Directors. I am so grateful for this reporting and now seeing the upgrades in the majority of features, I am so happy. I love having LMX to guide me because I will admit that LMU was a bit cumbersome to use but the new search engine is so helpful and it gives me instructions that are easy to follow. ### 45. Do not walk, run to the nearest competitor. **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** Everything is in one place. Allegedly. That's about it. **What do you dislike about LogicManager?** It is hard to use - hard to search, hard to find things, not, not flexible, and not intuitive. You lose control of your data. And have to pay them for the privilege of losing control of your data. **What problems is LogicManager solving and how is that benefiting you?** It checks a box that senior management says needs checking. **Official Response from Katrina Schmelter:** > We’re truly sorry to hear that you’ve had such a difficult experience. We know how important it is for your risk management platform to feel intuitive and valuable, and we appreciate you taking the time to share your honest feedback. LogicManager is designed to be easy to use and to save time when configured properly. Your Customer Success Manager can help review your setup and schedule a complimentary session with our Onboarding & Enablement team to ensure your environment is optimized and aligned with best practices. We’d love the opportunity to turn this around and show you how LogicManager can help you regain confidence and control over your data. Risk management isn’t just about checking a box. When it’s done effectively, it drives real performance. We’re here to help you experience that difference. ### 46. Good layout, easy to learn and use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** Easy to use and great for communication across departments. **What do you dislike about LogicManager?** It would be nice to have built-in layouts so the same issues can be sent out to the same department for different people. **What problems is LogicManager solving and how is that benefiting you?** The ability to pull past due exception reports has helped make departments fully catch up on their exceptions so that they're not months behind. ### 47. LogicManager for Complaints **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** October 24, 2025 **What do you like best about LogicManager?** Organized way to facilitate complaint resolution. **What do you dislike about LogicManager?** The automatically assigned due dates are too short. **What problems is LogicManager solving and how is that benefiting you?** Reducing the amount of back-and-forth emails; housing all necessary info & docs for complaint resolution in one central location as opposed to an email inbox that has a limited retention schedule and can be more difficult to track. ### 48. It's efficient for simple tasks. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** I like the way it's simple to map controls to the applicable risks. **What do you dislike about LogicManager?** How you can't search through the list when making a report. You have to just scroll through the list. **What problems is LogicManager solving and how is that benefiting you?** It's solving an efficient way to have risk and control conversations with the appropriate stakeholders. ### 49. Limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** good for mass reporting to produce quarterly figures **What do you dislike about LogicManager?** Limits the amount of direct information regarding individual sampling to input. Additional resources are required to get a full picture of report **What problems is LogicManager solving and how is that benefiting you?** I can't think of anything it solves. Extra workload for me personally. **Official Response from Katrina Schmelter:** > Thank you for sharing your feedback. We’re glad to hear LogicManager has been helpful for mass reporting, but we’re sorry it’s felt like extra work rather than a time-saver. When configured properly, LogicManager can automate many activities and significantly reduce overall workload. Either you or your LogicManager administrator can reach out to your Customer Success Manager, who can review your setup and schedule a complimentary session with our Onboarding & Enablement team. They’ll help fine-tune your environment to better support your reporting needs. We’d love to help you get to a point where LogicManager is doing the heavy lifting for you. ### 50. Good ease of use, lacks some important features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about LogicManager?** It is generally simple for users to navigate and use. **What do you dislike about LogicManager?** There are some things that I would consider basic features that are not currently available. **What problems is LogicManager solving and how is that benefiting you?** It lets us move processes from old manual processes to an online system that tracks progress. **Official Response from Katrina Schmelter:** > Thank you for sharing your feedback. We’re happy to hear that you find LogicManager easy to use and that it’s helping your team move processes online and track progress. We also appreciate you letting us know there are some features you’d like to see added. We’d love to hear more about your ideas. You can submit requests directly through the in-app “Provide Feedback” form so our product team can review them. You can also reach out to your Customer Success Manager, who can help get your requests prioritized or explore whether your needs are already covered by existing functionality. We’re committed to helping you get the most out of LogicManager and ensuring the platform continues to grow with your needs. ## LogicManager Discussions - [What is an enterprise risk management (ERM) framework?](https://www.g2.com/discussions/what-is-an-enterprise-risk-management-erm-framework) - 1 comment, 2 upvotes - [Who needs enterprise risk management software?](https://www.g2.com/discussions/who-needs-enterprise-risk-management-software) - 1 comment, 2 upvotes - [How long does it take to implement a risk management framework?](https://www.g2.com/discussions/how-long-does-it-take-to-implement-a-risk-management-framework) - 1 comment, 2 upvotes - [How do you build a business case for investing in ERM?](https://www.g2.com/discussions/how-do-you-build-a-business-case-for-investing-in-erm) - 1 comment, 2 upvotes - [How does enterprise risk management help improve business results?](https://www.g2.com/discussions/how-does-enterprise-risk-management-help-improve-business-results) - 1 comment, 2 upvotes - [View LogicManager pricing details and edition comparison](https://www.g2.com/products/logicmanager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+02%3A11%3A37+-0500&secure%5Bsession_id%5D=ebd8db00-73f1-4df8-a2ad-e4e53056b3d9&secure%5Btoken%5D=7b6a49d0dad6e8ed2285d7f440a437f00afeb992855089de624a4af48104576b&format=llm_user) ## LogicManager Integrations - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Syncmate](https://www.g2.com/products/syncmate/reviews) - [Workday Platform](https://www.g2.com/products/workday-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## LogicManager Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Customized Vendor Pages - Centralized Vendor Catalog - Questionnaire Templates - User Access Control **Planning** - Program Management - Resource Modelling - Recovery Plans - Templates **Risk Assessment** - Scoring - AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Risk assessment** - Risk Scoring - 4th Party Assessments - Monitoring And Alerts - AI Monitoring **Execution** - Crisis Management - Workflows **Risk Control** - Reviews - Policies - Workflows **Workflows - Audit Management** - Audit Trail - Recommendations - Collaboration Tools - Integrations - Planning & Scheduling **Generative AI - Security Compliance** - Predictive Risk - Automated Documentation **Monitoring - IT Risk Management** - AI Monitoring **Platform AI Features - Policy Management** - Reports - Workflow Management **Business Resilience** - Business Continuity - Compliance Management **Risk Management** - Risk Identification - Risk Classification - Risk Methodology - Goals Monitoring **Analytics** - Business Impact Analysis - Plan Reporting - Recovery KPIs **Monitoring** - Vendor Performance - Notifications - Oversight **Generative AI** - AI Text Generation - AI Text Summarization **Documentation - Audit Management** - Templates & Forms - Checklists **Generative AI - Vendor Security and Privacy Assessment** - Text Summarization - Text Generation **Agentic AI - IT Risk Management** - Autonomous Task Execution - Multi-step Planning **Integration** - Integrated Risk Management - Disaster Recovery - EMNS **Reporting** - Templates - Centralized Data - 360 View **Reporting & Analytics - Audit Management** - Dashboard - Audit Performance - Industry Compliance **Generative AI** - AI Tasks **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Business Continuity Management** - Recovery Plans - Procedure Templates - Crisis Management **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Third Party & Supplier Risk Management** - Adaptive Learning - Decision Making **Agentic AI - Business Continuity Management** - Multi-step Planning - Adaptive Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI- Business Continuity Management** - Automated Plan Generation - AI-Generated Post-Incident Reports and Summaries **Agentic AI - Operational Risk Management** - Proactive Assistance **Platform** - Integration - Security & Privacy - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top LogicManager Alternatives - [LogicGate Risk Cloud](https://www.g2.com/products/logicgate-risk-cloud/reviews) - 4.6/5.0 (188 reviews) - [Optro](https://www.g2.com/products/optro/reviews) - 4.6/5.0 (1,584 reviews) - [Workiva](https://www.g2.com/products/workiva-workiva/reviews) - 4.5/5.0 (2,127 reviews)