What do you dislike about Livestorm?
We used Livestorm for a high-profile webinar involving enterprise partners, guest speakers, and external attendees. Unfortunately, our experience was disappointing from both a technical and customer service perspective.
Throughout the preparation phase, we encountered multiple issues, including speaker access problems, inconsistent email delivery, unreliable email status tracking, and browser-related camera and microphone recognition issues. During the live webinar itself, attendees reported severe audio degradation, sound distortion, and eventually complete audio loss for part of the session.
Following the event, Livestorm confirmed that there had been a platform incident affecting registration confirmation and reminder emails. This issue required our team to spend significant time manually contacting registrants and managing concerns that should have been handled by the platform.
What disappointed us most was not the attitude of the support representatives. The individuals we communicated with were polite, professional, and responsive throughout the process. Our frustration is directed at the way the company's policies handle situations where acknowledged platform failures create real operational consequences for customers.
Another aspect we found particularly concerning was the repeated suggestion that many of the issues may have been related to how we used the platform, local network conditions, browser configurations, or participant-side internet connectivity.
If one or two attendees had experienced isolated problems, that explanation might have been reasonable. However, when speakers, organizers, and attendees are affected across multiple stages of the event lifecycle, from registration emails and access management to live audio quality and moderation, it becomes difficult to accept participant internet connections as the primary explanation.
In our case, the problems were not limited to a single individual or location. Multiple participants experienced issues before and during the webinar. The response felt like a familiar attempt to shift responsibility toward customer environments rather than objectively assessing the broader pattern of failures that occurred.
Technical issues can happen on any platform. What matters is how a provider responds when they occur. Acknowledging one incident while simultaneously suggesting that many of the remaining problems were likely caused by customers, their browsers, or their internet connections does not inspire confidence, particularly when the impact was widespread and visible to nearly everyone involved.
Although Livestorm acknowledged the email incident, they refused any form of refund and provided limited compensation to additional attendee credits. Since our original package already included more credits than we needed, this did not address the actual impact on our team, our partners, or the webinar experience itself.
Based on our experience, we cannot confidently recommend Livestorm for important external webinars where reliability is critical. More importantly, we believe customers deserve a more balanced and accountable approach when platform issues occur, especially when those issues affect an entire event rather than isolated participants. Review collected by and hosted on G2.com.
