Lighthouse by WorkWave Reviews & Product Details

Lighthouse helps with website metrics for teams to know what they could improve; it's extremely user-friendly and its simple interface makes it wonderful for people with little knowledge. Review collected by and hosted on G2.com.

The fact that it can be run over command prompt makes it easy for people with development knowledge but complex for regular day-to-day users that might not be that familiarized with code. Review collected by and hosted on G2.com.

I like the best on lighthouse when it comes to answering and dialing up to contact the hotels and to answer the calls from our clients. It is very fast and very reliable when it comes to calls. Review collected by and hosted on G2.com.

I kinda dislike when sometimes even if i'm offline, a sudden call from a client were incoming. I'm quite surprised as I'm not ready to answer the phone call I hope you can look for an update about it. Review collected by and hosted on G2.com.

Easy integration of multiple data payroll, attendance, performance, reinvestment ... Review collected by and hosted on G2.com.

Data visualization from raw data to customized interface Review collected by and hosted on G2.com.

The most helpful thing about Lighthouse is that it is so integrated and the ease of use. I have used it almost every day since I started working on Travelperk. Review collected by and hosted on G2.com.

The downside of Lighthouse is that it sometimes has limited access to some users and there are some that have a queue, but other than that everything is OK. With calling as well. Review collected by and hosted on G2.com.

Lighthouse helps us communicate with our clients and fulfill their requests. It also helps us work faster and work smarter. For me, the lighthouse is the best platform I used for all the years working on BPO. Review collected by and hosted on G2.com.

I don't have any problems with the lighthouse. but only when the connection is kind of bad, but there is nothing wrong with the platform for me. However, for more improvement, I think there are just more options on the platform. Review collected by and hosted on G2.com.

First, we are using a different application, and it's really slow, and most of the time, our customer got disconnected. And our client advises that they will make some changes. Then Lighthouse introduced and help us build a better way communicating with our clients. Review collected by and hosted on G2.com.

None. Everything is working well; the best thing is we can monitor our agents activities via Chat or phone calls. We can also watch the queue for both live communication. Review collected by and hosted on G2.com.

What I like the best with light house is it was very convenient, easy, and friendly to use in work environment especially in BPO company where we take calls like customer service. Review collected by and hosted on G2.com.

I don't see any reason to dislike the lighthouse since this is our tool since day one, we are already very used to it. We don't want to switch to another vendor or tools just because of pricing. Review collected by and hosted on G2.com.

Light house really helped me a lot in terms of communicating to our beloved clients Review collected by and hosted on G2.com.

None as of the moment since it is really helpful. Review collected by and hosted on G2.com.

The tooling allows us to verify the performance standards set and whether our website and applications meet those requirements. Lighthouse is developed by Google engineers which gives us confidence in how it's made. Review collected by and hosted on G2.com.

Since Lighthouse is developed by engineers at Google it isn't open source and that does provide complications when using the tool. The only other thing that we had issues with was the inconsistency in returned metrics for performance. The variance was between 15 and 20 points across Performance, Accessibility, Best Practices, and SEO. There weren't any changes or differences in the sites and applications under test so that caused some concern at first. Review collected by and hosted on G2.com.

The upside is that you are able to have it all at the touch of your fingers. Review collected by and hosted on G2.com.

Sometimes, as with most HR systems, it isn't intuitive and you have to be trained on all the functions. Review collected by and hosted on G2.com.