We’ve had a very positive experience with Level Access. Our Customer Success Manager has been an outstanding partner, consistently helping us navigate the platform, coordinate manual accessibility evaluations, and connect us with the right resources when needed. They’re always responsive and patient, especially when we need a refresher on using the dashboard and reporting tools.

One feature we find especially valuable is the Single Page Automated Scan. It delivers quick, actionable insights that help us validate smaller accessibility updates while we wait for formal manual evaluations. This has enabled our team to make incremental improvements and track progress more efficiently between assessments.

Overall, Level Access has been instrumental in supporting our accessibility efforts by combining expert guidance, responsive customer support, and practical tools that help us continuously improve the user experience. Review collected by and hosted on G2.com.

There are a lot of things on the dashboard, so it can feel confusing at times. The Digital Assets section splits all of our different domains into separate views, and sometimes I forget to switch between them. Then I end up wondering why it can’t pull up the site I need to work on for accessibility. Review collected by and hosted on G2.com.

I appreciate that the platform highlights all the areas of my web application that need attention. It also lets me group related issues and address them together, which helps me get the best bang for my buck. Being able to track status and clearly see what’s still outstanding is useful for prioritizing where we focus our attention. Lastly, the automation features, including running scans periodically or on demand, are really important for making sure we’re not reintroducing issues and for staying ahead of recurring problems. While we have an integration with Azure DevOps, we haven't maximized its usefulness quite yet, but are eager to set that up. Review collected by and hosted on G2.com.

While accessibility tools have improved a lot, many of them really shine for traditional websites but don’t scale as well for web applications. Because of the nature of web apps, there isn’t a one-size-fits-all site map for scanning, and the data can be dynamic, which makes it harder to evaluate issues consistently. Level Access has made progress in this area over the past few years, but there’s still room for enhancements that would strengthen automated scanning and better cover more dynamic use cases. Review collected by and hosted on G2.com.

I love the clean, easy-to-use dashboard and how it combines automated scans with expert manual testing. It gives clear, actionable steps so our developers know exactly how to fix errors right away. Plus, connecting it directly to Jira has saved our team a ton of time by automating our workflow. Review collected by and hosted on G2.com.

The platform has a pretty steep learning curve, and the interface can feel overwhelming and crowded for new users. It is also quite expensive compared to other tools on the market, and the pricing isn't transparent. Additionally, the system can sometimes cause data overload, making it hard to prioritize fixes without extra manual setup Review collected by and hosted on G2.com.

The platform is exciting because it shows what the future of inclusive design can look like when you bring innovation and technology together. It also reinforces how important it is to have experts involved at every stage and when accessibility isn't just an afterthought.

The Platform has become my go-to hub, not only when I am trying to understand practical implementation of compliance requirements but also when trying to pro-actively build better web experiences for our audiences. I've passively learned so much about building more accessible design through my interactions with the platform and it's really helped me take accessibility from a compliance checkbox into something that I have better understanding of and feel motivated to meaningfully take ownership over. I use the best practice guides (e.g. for Web Accessibility Content Guidelines) as a standard when building out new content and regularly find myself referring back to them when reviewing content created by others. Review collected by and hosted on G2.com.

I haven't had a chance to explore all features (e.g. AI-led accessibility tools). There is a wealth of information on the site and I would like to take the opportunity to explore some of the features pro-actively (and not just come to the site in reaction to an immediate need). I will say that it would be great to see more of the human aspect in the development of Level Access' resources. In other words, I want to know how the experiences of people with lived experience facing chronic barriers to access are actively and ongoingly shaping, leading and benefitting from the experiences being offered by Level Access. Review collected by and hosted on G2.com.

It consolidates all of our audit information in one place, offers bidirectional Jira syncing to help us maintain our workflows, and the platform is updated regularly. Review collected by and hosted on G2.com.

The validation process lives largely in Zendesk, and the disconnect makes it difficult to track, requiring manual exporting and reconciling in spreadsheets. The data shown in the Project and Digital Asset views are different and have to be reconciled outside of the Platform, again requiring manual exporting and reconciling in spreadsheets. The bidirectional Jira sync is a huge benefit, but should bring in a query-able field for validation status. These issues decrease the confidence in our reporting. Review collected by and hosted on G2.com.

Level Access is a useful platform for managing web accessibility.

I like how easy it is to create scans and generate reports.

It also offers integration with JIRA, which is very helpful for prioritizing issues and tracking fixes during development sprints. Review collected by and hosted on G2.com.

Sometimes it not easy to navigate the latest scans if you have several projects. Review collected by and hosted on G2.com.

Detailed reports that prioritize fixes fast.,catches accessibility issues early in development. and covers WCAG compliance checks automatically. It Integrates smoothly into existing workflows. and saves time with automated scanning tools Review collected by and hosted on G2.com.

The learning curve is quite steep when first getting started, and it can take a significant amount of time before the team feels confident navigating all the features effectively. The reporting can sometimes feel overwhelming with the volume of issues flagged at once, making it hard to prioritize what needs to be fixed first. The platform can also feel slow to load at times especially when running large scale audits across multiple pages. Review collected by and hosted on G2.com.

We've been using the Level Access platform for a year and a half now, and our experience has been positive. The tutorials and training provided helped us get started on our accessibility journey.

One of the features we appreciate most is having all of the elements in one central hub. We can run scans, request manual audits, review results, create tasks and projects, and access training all in one place. Having all these elements integrated has made it easier to monitor priorities and streamline our work. Review collected by and hosted on G2.com.

The results from scans and audits are so comprehensive that it can be tedious to sort through it all and separate findings into tasks. Review collected by and hosted on G2.com.

The dashboard layout is user friendly and the entry page gives you a high level summery of the most important details of your website. Review collected by and hosted on G2.com.

Turning issues into tasks and submitting them to Jira is time consuming. Also, when we connected Level Access to our Dev Partners Jira platform I was able to see all of the other organizations they were working with when I was selecting the Jira account to submit the tasks too which for our Dev partners was really frustrating since they have NDAs with some of those orgs. Review collected by and hosted on G2.com.

It’s easy to set up both manual and automatic scans across different sites, and the process feels straightforward overall. Review collected by and hosted on G2.com.

Between evaluations, scans, and projects, it can be difficult to figure out where to go to update an item’s status or submit it for re-evaluation. These areas contain similar information, but they don’t offer the same action options, which can make the workflow confusing. Review collected by and hosted on G2.com.