Legion WFM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use in Legion WFM, enjoying seamless scheduling and communication with team members. (4 mentions)

Users value the easy scheduling features of Legion WFM, enhancing communication and team collaboration effortlessly. (3 mentions)

Users value the ease of scheduling in Legion WFM, enabling efficient communication and shift management. (3 mentions)

Users enjoy the easy access of Legion WFM, allowing them to check onsite schedules before arrival. (1 mentions)

Users value the automation of location open hours in Legion WFM, enhancing efficiency across sites and search engines. (1 mentions)

Users experience difficulties with holiday management, particularly in clocking in and out during holiday periods. (1 mentions)

Users find inadequate tracking of paid time off complicates managing their schedules and pay estimates effectively. (1 mentions)

Users find the limited features of Legion WFM challenging for tracking paid time off and estimated pay accurately. (1 mentions)

Users find the organizational challenges of tracking paid time off and hours complex and confusing within Legion WFM. (1 mentions)

Users find the PTO issues in Legion WFM challenging, making it difficult to track time off and pay accurately. (1 mentions)

5 Pros or Advantages of Legion WFM

1. Ease of Use

Users praise the ease of use in Legion WFM, enjoying seamless scheduling and communication with team members.

See 4 mentions

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Jesse T.

Enterprise (> 1000 emp.)

4.5/5

"User-Friendly Interface, Easy Transition with Scheduling Benefits"

What do you like about Legion WFM?

I like Legion WFM because it's easy to use. The user interface is simple, which helps me post the amount of time I'm available, and I can easily commu

yanet c.

Small-Business (50 or fewer emp.)

5.0/5

"Always recommend"

What do you like about Legion WFM?

It’s basically easy to work with the schedule

2. Scheduling

Users value the easy scheduling features of Legion WFM, enhancing communication and team collaboration effortlessly.

See 3 mentions

See Related User Reviews

Jesse T.

Enterprise (> 1000 emp.)

4.5/5

"User-Friendly Interface, Easy Transition with Scheduling Benefits"

What do you like about Legion WFM?

I like Legion WFM because it's easy to use. The user interface is simple, which helps me post the amount of time I'm available, and I can easily commu

yanet c.

Small-Business (50 or fewer emp.)

5.0/5

"Always recommend"

What do you like about Legion WFM?

It’s basically easy to work with the schedule

3. Scheduling Ease

Users value the ease of scheduling in Legion WFM, enabling efficient communication and shift management.

See 3 mentions

See Related User Reviews

Jesse T.

Enterprise (> 1000 emp.)

4.5/5

"User-Friendly Interface, Easy Transition with Scheduling Benefits"

What do you like about Legion WFM?

I like Legion WFM because it's easy to use. The user interface is simple, which helps me post the amount of time I'm available, and I can easily commu

yanet c.

Small-Business (50 or fewer emp.)

5.0/5

"Always recommend"

What do you like about Legion WFM?

It’s basically easy to work with the schedule

4. Access Ease

Users enjoy the easy access of Legion WFM, allowing them to check onsite schedules before arrival.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Ease of use and access and having mobile app access."

What do you like about Legion WFM?

I love the app. I can log in prior to walking into a location to see who is onsite and who is scheduled.

5. Automation

Users value the automation of location open hours in Legion WFM, enhancing efficiency across sites and search engines.

Users find the PTO issues in Legion WFM challenging, making it difficult to track time off and pay accurately.

See 1 mentions

See Related User Reviews

Jesse T.

Enterprise (> 1000 emp.)

4.5/5

"User-Friendly Interface, Easy Transition with Scheduling Benefits"

What do you dislike about Legion WFM?

The paid time off part of it doesn't ever factor in how many hours that you've been given or the amount of estimated pay that you'd be given for those

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Verified User in Retail

Enterprise (> 1000 emp.)

9/9/2025

"Ease of use and access and having mobile app access."

5/5

What do you like best about Legion WFM?

I love the app. I can log in prior to walking into a location to see who is onsite and who is scheduled. Review collected by and hosted on G2.com.

What do you dislike about Legion WFM?

Ease of pulling broad reporting for 30 days of time card punches by associate. Review collected by and hosted on G2.com.

Eric P.

Head of Global Retail Operations

Enterprise (> 1000 emp.)

6/24/2024

"Living Up To Intelligent Automation"

5/5

What do you like best about Legion WFM?

Legion makes it easy for our store leaders to execute one of the most challenging and time consuming aspects of their jobs, and to do so accurately. Transitioning to Legion saved our teams countless hours a week spend scheduling manually and gives our field leaders and HQ teams the ability to monitor execution. Review collected by and hosted on G2.com.

What do you dislike about Legion WFM?

We are excited about the future roadmap for Legion, which will solve some of the gaps we experience today. Review collected by and hosted on G2.com.

Verified User in Entertainment

Enterprise (> 1000 emp.)

5/22/2024

"Some aspects are cool, but generally legion sucks"

1.5/5

What do you like best about Legion WFM?

The ability for staff to change shifts without calling managers by phone or coming to the office. Review collected by and hosted on G2.com.

What do you dislike about Legion WFM?

I can't see multiple peoples availability at once. This is especially inconvenient when I'm trying to schedule for a position with only a select number of people train for the position, I might have somebody who can close that position but I can't see that that without going specifically to them. Alternately, if I could just see everyone's availability as I am scheduling the day that way I could see when say I can't find anybody close, but if I just move Bob closing, then I can schedule Stephanie for opening.. I can't see my staffing levels directly while looking at a time off request. Managers do not have multi levels, meaning in assistant manager can approve an assistant manager for time off. It is impossible to schedule an employee in two different positions at different times on the same day for example, working 10 AM Till two and one job, then doing a different job the rest of the day when they're off at six. When I need to schedule a staff meeting, Legion then will not recommend anyone to me for the other shifts during the day. I didn't have to search manually, but it won't give me errors that correctly show that they are already working a incomparable shift. For example, if I have them working 7 AM-9 and 10 to 5 PM, the first two hours are for the meeting and then they work the regular shift till three. However, when I manually search. It only shows that they are working to 7 AM -9. And will allow me to schedule them from 5 PM to 1 AM. Pretty sure I'm missing some other problems, but these are the ones that come to mind. Review collected by and hosted on G2.com.

What problems is Legion WFM solving and how is that benefiting you?

The only benefit I see from Legion compared to previous systems is that Legion allows employees to put requests in from an app rather than me being forced to deal with paperwork, or having them come to the office and me manually put in whatever they're requesting. Request include time off shift changes shift, swaps, etc. Review collected by and hosted on G2.com.

Response from Sean Cox of Legion WFM

edit

Thank you. We take all feedback seriously and have shared this review with our Customer Success team. We're pleased to share that some of the functionality you're describing is available to you now. Please contact your admin for a quick tutorial on these features.

Regarding availability, updates are coming in our scheduled summer release to improve availability visibility and manager workflows.

Francois P.

Gérant des Opérations Sénior - Ventes & Opérations

Enterprise (> 1000 emp.)

2/9/2024

"Legion was transformative, associates now have their schedule readily available on their mobile."

5/5

What do you like best about Legion WFM?

Building a schedule with Legion has been great because it’s intelligent, automated, and employee-centric—and that’s exactly what we need. We want to allow our store manager to spend less time building a schedule and spend more time on the sales floor, giving the best customer and associate experience. Review collected by and hosted on G2.com.

What do you dislike about Legion WFM?

Nothing so far given the tool is constantly evolving and the Legion team is working with us to ensure future enhancements are meeting our needs. Review collected by and hosted on G2.com.

What problems is Legion WFM solving and how is that benefiting you?

Optimizing labor hours by scheduling our associates based on accurate traffic forecast. The associate engagement has improved given the ease of use of the tool and also the fact that they are able to pick an extra shift when it’s available or to swap shift with a colleague to fit their personal lives engagement. We launched Legion InstantPay almost a year ago as we were looking for a tool to support our associates in their financial well-being. We had a great response from our associates (close to 30% adoption rate). Not only did they adopt the solution immediately, but it also unlocked an added benefit which was a better clock-in performance. They are now clocking in & out on time since they want their money right after their shift. In fact, the clock-in performance for associates that did adopt InstantPay improved by almost 70% in the first 3 months. This all lead to a higher retention. Review collected by and hosted on G2.com.

Response from Sean Cox of Legion WFM

edit

Merci, Francois. Thank you for your review.

Heath P.

Regional Vice President

Enterprise (> 1000 emp.)

6/4/2024

"User friendly experience on a phone and desktop!"

5/5

What do you like best about Legion WFM?

The ability to handle availability changes, shift swaps and schedule changes from the app allow for easy and quick handling. Review collected by and hosted on G2.com.

What do you dislike about Legion WFM?

Reporting is getting more robust but still is limited by the week only view. Review collected by and hosted on G2.com.

Response from Sean Cox of Legion WFM

edit

Thanks for your review and feedback, Heath!

Andrea B.

Workforce Management Systems Manager

Enterprise (> 1000 emp.)

5/16/2024

"Legion for the win!"

5/5

What do you like best about Legion WFM?

First and foremost legion is user friendly. Legion has provided our company a more modern and efficient way for labor planning, scheduling and reporting. Review collected by and hosted on G2.com.

What do you dislike about Legion WFM?

Like any system there are some opportunities but the support and urgency that legion has shown really outweighs that. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

5/3/2024

"Very patient customer service and well educated"

5/5

What do you like best about Legion WFM?

Quick response, very patient worker and stood by me until they fixed the problem. Review collected by and hosted on G2.com.

What do you dislike about Legion WFM?

Nothing, in particular, everything was good and got back to me in no time. Review collected by and hosted on G2.com.

Response from Sean Cox of Legion WFM

edit

Thank you for your review/comment. We take pride in our customer/user support.

Verified User in Retail

Enterprise (> 1000 emp.)

8/6/2024

"Director WFM"

4/5

What do you like best about Legion WFM?

Ease of use and accuracy of AI driven forecasts Review collected by and hosted on G2.com.

What do you dislike about Legion WFM?

Budgeting module still needs additional refinement Review collected by and hosted on G2.com.

Kierra B.

Retail Sales Associate

Mid-Market (51-1000 emp.)

11/4/2023

"Legion makes my life easier!"

5/5

What do you like best about Legion WFM?

As a user, the Legion WFM interface is incredibly user-friendly and easy to use. The announcement feature makes my life so much easier by notifying me of shift offers in my area. Review collected by and hosted on G2.com.

What do you dislike about Legion WFM?

One thing that I found helpful which was removed from Legion WFM was the ability to view all future shifts from the home page. With this feature, it was easy to view my upcoming shifts without many clicks. Review collected by and hosted on G2.com.

Samantha Z.

Small-Business (50 or fewer emp.)

7/22/2023

"Super easy to use on a weekly basis"

5/5

What do you like best about Legion WFM?

Legion is amazing on both computer and phone. Super easy to navigate, staff have never had an issue reading their schedules. Requesting time off is easy, color coded as well which is my favorite part. Review collected by and hosted on G2.com.

What do you dislike about Legion WFM?

I can't really say at this moment what I don't like considering everything has been great. I've been using legion for some time now for work and have never had an issue. Review collected by and hosted on G2.com.