As a newer user and Administrator of Legion, I have been incredibly impressed by how intuitive and user-friendly the interface is. Often, enterprise-grade WFM systems have a steep learning curve, but I was able to get a firm handle on the administrative configurations relatively quickly.

A standout feature is the automated timecard approval workflow. The ability to set granular filters is a game-changer; it allows the system to handle the "business as usual" approvals automatically while still flagging specific exceptions that require a manager’s manual intervention. Review collected by and hosted on G2.com.

The SSO login and account recovery process for associates is a significant pain point. There is often confusion among employees regarding the difference between using SSO and a standard email/password login, especially when they get a new device.

As an Administrator, I lack the ability to reset these accounts or resolve these credential issues directly. Instead, I have to reach out to support for an account reset and then put the associate through the entire re-onboarding process from scratch. This creates a repetitive administrative burden and a frustrating experience for the end-user. Review collected by and hosted on G2.com.

I like that a schedule is auto-created for me Review collected by and hosted on G2.com.

I wish it would learn from inputs week to week Review collected by and hosted on G2.com.

I find Legion WFM user-friendly for end users. It aids significantly in compliance by helping mitigate risks, and acts as one central database. I also appreciate its adaptability and the partnership it offers—understanding our needs and partnering to ensure those needs are covered. Review collected by and hosted on G2.com.

I think the forecast accuracy could be improved—it would help to have a clear threshold of what they consider accurate enough. Also, I feel like the documentation should be created based on our business setup for better relevance. Review collected by and hosted on G2.com.

I like how Legion WFM adapts and evolves with our evolving labor model. It continues to support our stores as we grow and evolve, which is really important for us. I also appreciate that it allows us to schedule and staff more effectively. Review collected by and hosted on G2.com.

We're still early on with our adoption but so far the only frustration has been around integration. Not super easy but it was expected. Review collected by and hosted on G2.com.

I like that Legion WFM is innovative and features cutting-edge technology. The company listens to their customers and is always looking towards the future. The initial setup of Legion WFM was smooth, which was a relief, and I appreciate how it provides more targeted peak hour coverage and a task-based labor model for better workforce management. Review collected by and hosted on G2.com.

regression testing and information about new features Review collected by and hosted on G2.com.

I like the ease of the UI in Legion WFM. It provides a clear line of sight to forecasts, schedules, and drivers. I also appreciate the integrations with Workday. Review collected by and hosted on G2.com.

Optimized schedules that fit within our specific standards and regulations. Dynamic data visualizations for streamlined labor management. Review collected by and hosted on G2.com.

I like that Legion WFM considers employee preferences, availability, and time off when scheduling, which is very helpful. I also appreciate the AI assistants that provide more insights into why certain shifts were generated. These features make the software valuable to me. Review collected by and hosted on G2.com.

Shift optimization post schedule generation. Review collected by and hosted on G2.com.

I like Legion WFM's ability to optimize shift generation, which provides the best coverage to workload by factoring in work and labor rules. I also appreciate the associate app, as it gives control to associates, helping them achieve a better work-life balance. Review collected by and hosted on G2.com.

Wish you could default shift sort on scheduling page Review collected by and hosted on G2.com.

Legion’s UI is incredibly user-friendly and intuitive. We receive a lot of compliments from our employees who use the mobile app to review their schedules and take quick actions, such as updating availability, swapping shifts, and more. Review collected by and hosted on G2.com.

The reporting capabilities feel limited in terms of the metrics we need to leverage, and the exported output can sometimes be inaccurate compared with what’s displayed in the UI. Review collected by and hosted on G2.com.

Ease of navigation. Many of our locations have said they can understand how to do things just by looking at it. The scheduling is intuitive Review collected by and hosted on G2.com.

The configuration descriptions aren’t always clear, and some of them seem tied to other settings rather than being independent. Also, projects tend to take longer to roll out than anticipated. Review collected by and hosted on G2.com.