Leap Reviews & Product Details

Leap is very easy to use and well organized. It’s by far the best CRM I’ve ever used, and my clients are impressed by how smoothly it works. Review collected by and hosted on G2.com.

I can’t think of any negatives of leap. It works really smooth and has been great for me Review collected by and hosted on G2.com.

Ease of use, updates easy in push through, accurate Review collected by and hosted on G2.com.

Runs slow in some environments causing longer appointments Review collected by and hosted on G2.com.

The process of using the program is great I’m not sure since I’m a consultant in the field, but I know we have been using Leap for over 5 years Review collected by and hosted on G2.com.

I have nothing bad to say about the program Review collected by and hosted on G2.com.

The custom features and speed of performance Review collected by and hosted on G2.com.

Glitches and missing information. It has a few issues with updates Review collected by and hosted on G2.com.

We've been using JobProgress/Leap for about 5 years and love the customizable workflow, Quickbooks Desktop integration and Google Drive integrations. This makes tracking our job flow, estimating and accounting seamless for each division in our business. The email automations make communication with our clients easy, and internal messaging/tasks help our team see everything we need to know about a particular job/project. Review collected by and hosted on G2.com.

Customer service has slightly gone downhill since the transition to Leap. We also wish there was an easier work order process so our crews could go paperless and still seamlessly provide us the information we need on the back end from them. There also isn't much communication regarding new features or any personal service like an account rep checking in with us to see how we're using the software and training us on how we could use it better. Review collected by and hosted on G2.com.

After using both AccuLynx and JobNimbus for a combined 7 years, Leap has definitely shown what the previous systems were lacking. Leap is extremely user-friendly and helps minimize the workload. Our company was able to get rid of certain 3rd party apps while also able to integrate some of the other apps we use so everything we do is done in one central location, Leap. I am primarily a desktop user but we cannot speak highly enough of the mobile app. Our guys in the field could not be happier after making the transition to Leap and how user-friendly the app is in the field. The age of our sales team ranges from 22 - 64 and all of them are able to execute daily tasks such as ordering measurements, uploading files, scheduling, and moving milestones much more efficiently than our previous systems. The milestones are fully customizable which allows us to be more organized and to keep track of high priority jobs and/or repairs making sure nothing falls through the cracks. We originally signed up with Leap when it was still JobProgress and since the inception, Leap has done an outstanding job with updates and making the system better than it already was. You will not regret the decision to make Leap your go-to CRM. Review collected by and hosted on G2.com.

I wouldn't say dislike, but the only thing I think Leap needs more focus on is the easement of uploading your own documents to create into forms. It still can be done, it just takes a little extra time and energy to make it the right way you want to but I believe that within due time, Leap will continue to work on this feature and make it more user-friendly just like they have done with everything else available in the system. Review collected by and hosted on G2.com.

I like having our items accessible in the same app for our salesmen to look at while in home, and I like that we can assign pictures to those products to give the customer a better idea of what they are going to get. Review collected by and hosted on G2.com.

Setting up some features can be frustrating or not make sense right away. It can take some learning to get good with the backend of the tool and if you don't set it up right it will be useless for your salesmen. Review collected by and hosted on G2.com.

I find the communication to be seamless in Leap. If you need to assign a task to someone on the team, it's extremely easy and quick to do. Once the user completes the task, you get notified. Email history by each project also comes in handy. The workflow can be customized to fit each business's needs and that's a huge plus. Leap customer service and support teams are always quick to respond and usually fix any issue within just a few hours to days. Review collected by and hosted on G2.com.

There's really not much to dislike about Leap. I would say the reporting sections could improve and the mobile application layout. I would ask that Leap was more transparent on what information was being used to generate reports. Review collected by and hosted on G2.com.

The presentation sent out to my customers has never been more Professional, Saves time, has all my tools in one place and integrates with other programs we use. I use Leap on daily basis and I do believe this was the best investment with an amazing support team that are always there when you need them. Review collected by and hosted on G2.com.

If you dont have internet hmm it will not work but that's maybe 1% of areas i go to. Review collected by and hosted on G2.com.

Leap is incredible, our entire team stays in communication, organized, and on track with this CRM. It really allows us to take care of our customers from the very beginning all the way through to the end. Our favorite part of Leap is the Workflow and the App for the employees in the field. Review collected by and hosted on G2.com.

I'd say the only downside it that everything is on one workflow, which makes different departments tricky when moving on the workflow and assigning tasks. Some are not releveant and it's just a little inconvienent, nothing major... but would be nice if Tasks could be assigned to not on stages but departments as well. Review collected by and hosted on G2.com.