Leadfwd Reviews & Product Details

The training and onboarding sessions provided were extremely helpful when learning the new platform. Alex and the team were always quick to respond and walk us through any questions we had. Since we were switching from a different automation platform, it took some getting used to the new platform, but overall it was pretty easy to use and take advantage of the features offered. Review collected by and hosted on G2.com.

There are some more advanced automation features that we would like to take advantage of, however, we've struggled finding a simple way to implement these in Inbox. Some of those features include time base lead scoring, complex automation (branching), and custom task assignments (users and custom start/due dates). While these have made a few things more difficult, Alex has been very receptive to considering some of these for future releases and updates. Review collected by and hosted on G2.com.

I have to admit I was a skeptic after using Marketo at a larger company and having a painful experience trying to use inbox25 with SugarCRM, but since we've switched to Salesforce for our CRM , and the recent Saleforce integration enhancements have been made, I am sold. But that's not even the best part. What has really sold it for me is the support. Wow! I just have two words for you -- Alex and Brandon. They are tech rockstars!! Review collected by and hosted on G2.com.

The only real issue I've had is not being contacted about recent changes, but when I followed up to find out more, the team rose to the occasion. I'm sure they will adjust their product roll-out strategy to inform their customers about changes in advance, in the future. Review collected by and hosted on G2.com.

This program made all of our automation dreams come true, and the training process made the learning curve so fast and easy. Review collected by and hosted on G2.com.

I do not have a single dislike about the program or the training. Review collected by and hosted on G2.com.

Alex. Full stop. He was fantastic and such a huge support for us when it came to implementation and then a live experience. He really went above and beyond for us. The thing that really helped was also being able to play back the training sessions in our own time. We were learning while also launching a webinar so it was trial by fire but a great way to learn. Review collected by and hosted on G2.com.

It would be more around the landing pages (inflexibility). Review collected by and hosted on G2.com.

Intuitive workflow building, simple WYSIWYG interfaces, outstanding analytics. Alex and the team are outstanding! Review collected by and hosted on G2.com.

This is a powerful tool and the learning curve is challenging. The training is thorough and comprehensive. Review collected by and hosted on G2.com.

INBOX25 doesn't just work natively with SugarCRM – it actively expands on that system's already impressive functionality. We use it exclusively within SugarCRM itself; as far as we're concerned, it's simply part of that system. There are no awkward handoff points or touchy integrations ... it just works. Review collected by and hosted on G2.com.

The purely aesthetic elements of the UI – fonts, colors, icons – lag a bit behind other enterprise automation platforms we've used. User permissions are a bit awkward to set up. Slicker integrations with Gravity Forms and Contact Form 7 would be a plus for a WordPress shop. Review collected by and hosted on G2.com.

It's been great working with our account manager Alex, who has given top-notch support and advised on how to maximize usage of the platform. Despite data problems at our end, Alex has been very helpful in finding solutions that ensure we can still deliver initiatives, as well as providing extensive training. Review collected by and hosted on G2.com.

We are a B2B business and we've had some issues with the platform in addressing different records using the same IP. Also because we are not US-based, a few of the standards do not fit with international (e.g. address and date display) Review collected by and hosted on G2.com.

Its so easy to learn & use! This is my first time using a tool of this caliber and its been a pleasure working through and learning the functionalities. The integration into SugarCRM makes its super helpful to have everything in one spot. The customization and automations are easy to set up and use. We've been able to save money, by doing campaigns in house with the easy to use templates, rather than paying a designer. I appreciate all the support we've received from James and truly feel like he cares to make this work in the best ways for us as a company, rather than to provide general support. Review collected by and hosted on G2.com.

So far I haven't found anything to dislike. Review collected by and hosted on G2.com.

I really love the integration with our sugar CRM system. Another significant advantage of in box 25 is there kickstart program and their commitment to us as a customer/partner. Strong integration an outstanding service make a difference. Review collected by and hosted on G2.com.

I found the learning curve to be a bit long, however; this is offset with the kickstart program and the ongoing follow up with the service team. Our account representative/service representative is very knowledgeable of the sales process and marketing automation. I really have no complaints. Review collected by and hosted on G2.com.

Native integration with SugarCRM. Great customer service. Platform was very stable and had an easy to use interface. Review collected by and hosted on G2.com.

Nothing. It did everything we needed it to do. One concern was how long it took to stand up. Review collected by and hosted on G2.com.