Its integration facility is my favorite one. I'm using it with my Gmail. It helps me to measure the leads and find those easily. And my favorite is its customer journey tracking feature. Review collected by and hosted on G2.com.

What do you dislike about Leadfwd?

I think it's the campaign's result; sometimes, I feel the result driven by the campaign feature is mismatched with the real one. So I highly recommend testing the feature. Review collected by and hosted on G2.com.

Katelyn F.

Sales And Marketing Specialist

Small-Business (50 or fewer emp.)

7/17/2023

"Best b2b sales prospecting tool"

5/5

What do you like best about Leadfwd?

Best for automation and helping in scale businesses Review collected by and hosted on G2.com.

What do you dislike about Leadfwd?

i didn't found anything yet, i will keep using it. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/18/2022

"Lots of potential"

4/5

What do you like best about Leadfwd?

They are trying to work on the platform and have new ideas. Review collected by and hosted on G2.com.

What do you dislike about Leadfwd?

I believe having phone numbers would help. Review collected by and hosted on G2.com.

Sarah P.

Marketing Manager

Mid-Market (51-1000 emp.)

5/25/2021

"A must have for top of funnel campaigns"

5/5

What do you like best about Leadfwd?

Emails get delivered for cold marketing campaigns. Most top of funnel services (cold email marketing) either lock your account if you have a couple bounces or nothing gets into the inbox. They also have great functions for automating and some really cool built-in data, allowing awesome segmentation. I know they also do much more, but this is what I'm using. Review collected by and hosted on G2.com.

What do you dislike about Leadfwd?

I wish I could copy list segments so I didn't have to enter all the criteria again. Also would be nice if campaign report lists could be exported as one file with 1 status for each record. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/24/2020

"OK SMB Marketing Automation tool-wrought with issues"

1.5/5

What do you like best about Leadfwd?

Some of the functionality is easy to use, sometimes support/account mgt team is responsive. They're trying to get more innovative & release better functionality. Review collected by and hosted on G2.com.

What do you dislike about Leadfwd?

Most of the platform has bugs/issues, that don't seem to get resolved quickly and sometimes reoccur. Support & account management is mediocre at best, they lack a good manual or support materials. Data accuracy is very poor, bot analytics inaccurately show email campaign data. And, tying a lead to its actual source is impossible. Review collected by and hosted on G2.com.

Recommendations to others considering Leadfwd:

There are other small business marketing automation tools out there, definitely consider them first. INBOX25's API is not open, making it difficult to integrate or push/pull data from. It's not the most user friendly either and is wrought with bugs. The reporting has been awful, bot analytics aren't filtered out of reports & show inaccurate email campaign data and being able to tie a lead to it's actual source is impossible. Review collected by and hosted on G2.com.

What problems is Leadfwd solving and how is that benefiting you?

Our basic marketing automation needs are met and the integration with our CRM is good, that's about it. Review collected by and hosted on G2.com.

Verified User in Banking

Small-Business (50 or fewer emp.)

7/27/2020

"Easy to use Email Marketing Platform"

5/5

What do you like best about Leadfwd?

It's fairly easy to use, once you understand it. Review collected by and hosted on G2.com.

What do you dislike about Leadfwd?

It does not have detailed reporting. You need to use the CRM coupled with Inbox to make meaningful reports. Review collected by and hosted on G2.com.

Recommendations to others considering Leadfwd:

Do not expect this to have detailed reporting. The plug into Sugar was very simple. It's awesome to have the two talking to each other and creating a history log. The system is simple to learn. Looking forward to future enhancements like Lead Forward. Review collected by and hosted on G2.com.

What problems is Leadfwd solving and how is that benefiting you?

We now have the ability to do target marketing to specific groups, do remarketing based on engagement. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

3/5/2019

"Very pleased"

4.5/5

What do you like best about Leadfwd?

We were looking for an all-in-one marketing solution that would allow us to build landing pages and email all of our clients. Because of data structure, integrating with a marketing platform presents a significant challenge. Thankfully the team at inBOX25 took the reigns and made the integration and transition almost seamlessly. Their hands on support, specifically Alex Borack, and their on-boarding process is the best I have dealt with and couldn't recommend them more for this fact alone. The software works as advertised. Review collected by and hosted on G2.com.

What do you dislike about Leadfwd?

There's not much to dislike. My only complaint would be that landing pages must capture an email address. We're not always looking to capture leads through landing pages and sometimes use them for informational purposes. Review collected by and hosted on G2.com.

Verified User in Internet

Enterprise (> 1000 emp.)

6/29/2019

"the most easy marketing auyomation y very easy and very usefrendly"

4.5/5

What do you like best about Leadfwd?

is a complete platform fast to learn and deploy, this platform have a lot features that can help to start a new business with low investment Review collected by and hosted on G2.com.

What do you dislike about Leadfwd?

unfortunately the platform doesn't have surveys but is possible connecta with other services like SugarCRM Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

7/30/2018

"Great experience with Inbox25 a hugely useful tool with consistent support"

4.5/5

What do you like best about Leadfwd?

The logic behind Inbox25 is sensible. The action it performs perfectly suits our application of the platform. It's seamless integration with our SugarCRM has been important and something that went very smoothly. The platform has allowed us to be more accurate marketers and ultimately provide a better service for our customers. The consistent support we have had has been immensely helpful, knowing we can call or email at any point and resolve any issues promptly is a great reassurance. Review collected by and hosted on G2.com.

What do you dislike about Leadfwd?

I wouldn't say it is a dislike. But it does take a little bit of time to get used to the navigation. But once this is understood it is fine. Review collected by and hosted on G2.com.

Recommendations to others considering Leadfwd:

Inbox25 is a great all round system. The support you will receive is second-to-none, solutions and recommendations are always put forward to ensure that you are consistently moving forward with the platform. The integration with CRM was seamless and a painless process. Review collected by and hosted on G2.com.

What problems is Leadfwd solving and how is that benefiting you?

We have become smarter marketers. We are more aware of our customers through targeting marketing. We mainly use the automation and email marketing side, but as we start to gain more data will be implementing lead scoring. The segmenting tool is hugely helpful and has allowed us to create tailored content. Review collected by and hosted on G2.com.

James M.

Product Marketing Manager

Small-Business (50 or fewer emp.)

1/29/2018

"Incredible Value for the Price"

4.5/5

What do you like best about Leadfwd?

Deep integration with SugarCRM and low overall cost were the primary reasons we chose Inbox25 over the competition. Review collected by and hosted on G2.com.

What do you dislike about Leadfwd?

Minimal documentation available. Had to rely heavily on their consulting team but once you get the hang of it you can do some amazing things with the software. Review collected by and hosted on G2.com.

Recommendations to others considering Leadfwd:

If you're using SugarCRM you need to seriously look at inbox25. If you're using Salesforce.com you should also consider the product. It's about half the cost of competitors and it works really well. You just need to make sure that you really work well with the consultant during the implementation as there is not much in the way of documentation. Otherwise, it's a great product and is doing everything for us that the more expensive products promised they could do. Less complex companies could implement this in a matter of weeks. Our implementation took longer as we have three distinct parts of our business that forced us to rethink how we implemented the software. While we've only used the ProMarketer product (marketing automation) for about a year - we have used Inbox25 as an email platform for nearly 10 years and rely on them every day to help us get our messaging out to clients and prospects alike. We are very close to fully utilizing the entire system including integration with Gotowebinar, LiveChat, and bringing all of our sales reps on board to view marketing information from Inbox25 from within Sugar CRM. Review collected by and hosted on G2.com.

What problems is Leadfwd solving and how is that benefiting you?

Nurture email marketing and lead scoring. We are now able to easily segment our CRM database, setup and manage drip marketing campaigns, and understand which contacts are better prospects based on their activity - website and email interactions. Review collected by and hosted on G2.com.