The dashboard is user-friendly, and the risk scores are presented very clearly, making it straightforward to approve, decline, or review transactions without any uncertainty. I also appreciate the high level of customization available for the rules—you can adjust them to fit your specific business requirements, which helps minimize false declines while maintaining strong protection. Review collected by and hosted on G2.com.

The pricing may seem high for smaller businesses, and there are occasions when the system flags transactions that are only borderline, requiring manual review. Greater flexibility in reporting and quicker support responses during busy periods would help make the overall experience more seamless. Review collected by and hosted on G2.com.

The number of options Kount has is great for companies of all sizes. We had specific needs that required customization and they worked with our Dev team to get it done. Implementation was a lot quicker than the competitors. From scoping out our projet to the 90 day personalized onboarding (Shoutout to Olaia ⭐⭐⭐⭐⭐) it was a great experience. Responsive, thorough, and easy to use software. Review collected by and hosted on G2.com.

There were a few snags with implementation between Kount and our Dev team. The issues were all resolved, I wish it could have been handled quicker but it was to be expected with the custom integration we required. Review collected by and hosted on G2.com.

User-friendly interface and dashboard enable quick action—both for novices and seasoned agents—in reviewing transactions and managing fraud. Review collected by and hosted on G2.com.

Initial setup and integration was complex, especially for merchants not using recommended payment processors; some custom integrations may delay deployment. Review collected by and hosted on G2.com.

real-time fraud detection and identity theft prevention Review collected by and hosted on G2.com.

cost for micro enterprises and specialized configuration Review collected by and hosted on G2.com.

The user interface is easy to navigate, and with the addition of 3rd party data providers you have enhanced validation, and ability to improve your decisions. I'm also excited about product enhancements to leverage new AI decision science! Review collected by and hosted on G2.com.

Some of the scoring, and terminology seem to be in conflict with each other, which is probably just a function of how the product evolved over time. Hi scores, vs low scores, before vs after for example when setting context related to proximity or time of purchase can be confusing. Review collected by and hosted on G2.com.

Kount is a great fraud mitigation tool for our business and has the ability to support multiple brands. The account managers are always willing to help and very easy to communicate with. We are frequently learning about new tools/capabilities in the Kount platform which is fundamental to the ever changing fraud environment. Review collected by and hosted on G2.com.

Being nitpicky, some functions could benefit from updates/enhancements so users can use the service and retrieve information with ease. Review collected by and hosted on G2.com.

Kount can be used in a number of versatile and complex ways that allow for a customized use for any business. They have utilized not only their own AI learning, but also have partnered with several companies to allow integrations into their systems in every facet of fraud. Whether it is chargeback mitigation, friendly fraud mitigation, verification or simply protecting your company from incoming fraudsters; they have it covered. Review collected by and hosted on G2.com.

The move from Datamart to Data on Demand does now require some BI presence, whereas Datamart had really eliminated the need for it for smaller businesses. Review collected by and hosted on G2.com.

The alerts help me catch chargebacks before they get processed. I get the alert, go into Kount and deal with it immediately before it reaches my merchant processor. Plus I have almost 3 days to get it taken care of. Just enough time. Review collected by and hosted on G2.com.

Honestly, to be fair, the only thing I have seen and it is not really bad, but I have forgotten a couple of alerts because I get the alert email, but sometimes it hasn't reached my dashboard, maybe because I react too fast. So I wait a bit and it arrives maybe a few minutes later. However a couple of times I completely forgot about it and they timed out. They do, however, have an automatic setting to take care of it, I just like to see what the alert is. Nothing major, but just wanted to give a fair review. Review collected by and hosted on G2.com.

The best aspect of Kount is its accuracy in identifying fraudulent transactions, which helps protect our business and improve customer trust. Review collected by and hosted on G2.com.

Occasionally, the user interface could be more intuitive, but overall, it's a minor inconvenience compared to the benefits of using Kount. Review collected by and hosted on G2.com.

Having Kount as part of our fraud software protection has been a blessing. Over 90% less in chargebacks, putting more money in our pocket. Creating rules that work for our line of business is the easiest way and the support from Kount's staff makes like so much easier. Review collected by and hosted on G2.com.

I wish we could like CC info to the customer. Unfortunately due to PCI restrictions we cannot have that. Would make challenging a CB so much easier. Review collected by and hosted on G2.com.